2Revitive Medic Coach

Revitive Medic Coach Questions & Answers

 Verified🏆 2024 AwardMPN:REVCOACH
Alan K
Alan K

I suffer form night cramps I am wandering if this would help

FrodoBaggins
FrodoBaggins  

Hi Alan. I bought the medic mainly for poor circulation and swollen feet and it helps me greatly. I used to get a lot of cramps before I used the medic program but now I haven’t had them since. Maybe you could try a cheap refurbished model to see if it helps you which is what I did. When I found the cheaper model helped so much I forked out the money happily for the medic. Hope this helps.

Alan K
Alan K  

Thank you I will look into it

Revitive
Revitive   DM   

Hi Alan, Cramps are often caused by poor circulation and users may see an improvement in their cramps if this is the underlying cause. Those who experience night cramps often benefit from using Revitive in the evening before bed.

Because we know people are different and we don't always know the underlying cause of the leg symptoms, we do offer a 60 day money back trial on our brand new devices which gives you the opportunity to try it for yourself and see if you are getting relief. OR as FrodoBaggins mentioned we do have refurbished devices available through eBay (or you can call us directly if you prefer - please note that the 60-day trial is not applicable to refurbs).

If you'd like to get more info or would like to chat further please feel free to call us on 07 5443 9767

Warm Regards,
Actegy Heath Australia.

Revitive
Revitive   DM   

For more info on cramps please visit: external link 

craig h.
craig h.

Hi we just received our medic coach
I paid extra to have the knee programs and thigh pads.
Upon set up it is not allowing me to access the knee programs.
It says I need to purchase the thigh pads.
Are you able to advise??

Revitive
Revitive   DM   

Hi Craig H, Thanks for reaching out. This is generally an easy fix. Could you reach out to our Customer Service team with your order details so we can action this for you.

info.au@actegy.com or you can call 07 5443 9767.

Warm Regards,
Actegy Health Australia.

Mandy N.
Mandy N.

Can this be used for a second person

Revitive
Revitive   DM   

Hi Mandy N. It certainly can. Both users can download the app and set up their own therapy plan. The main thing to remember when there are multiple users is that when you finish your session to fully close the app (this means to 'swipe-up' the app rather than simply close the screen). This will ensure the device severs connection with user 1 and user 2 can then easily connect.

If you need more direction, please feel free to have a chat to our Customer Service team and they can talk you through it - 07 5443 9767.

Warm Regards,
Actegy Health Australia

Stuart B.
Stuart B.

i am considering purchasing a Medic Coach , i have restless legs syndrome for which i take Ropinirole tablets just before bedtime , but my calf muscles ache and i feel the need to stretch them , will the Revitive help me , thank you , Stuart

Revitive
Revitive   DM   

Hi Stuart B, Revitive is not specifically indicated to assist with Restless Leg Syndrome but it sounds like this is being managed by your medication.

Revitive can assist with leg aches & pains, swelling and cramps associated with poor circulation. It is difficult to say if it will assist in your case but we do offer a 60-day money back trial so you can give it a go and see if you get relief. You can read more about it here: external link 

Warm Regards,
Actegy Health Australia

Stuart B.
Stuart B.  

Thank you for your reply , I will give it a go and see how I go on .

Alexander
Alexander  

I use revitive to help relieve leg aches and pains. I find it very useful for my problems. Revitive helps me to walk without knee pain which I also suffer from. I am not sure about your particular problem but feel confident to say that I think it will help you

Stuart B.
Stuart B.  

Thank you for your answer, I’ve been using it for 4 days now , I know it will take time

Lorraine M.
Lorraine M.

We have the Medic Coach which my husband uses - if I purchase the thigh pads would they work for my knees the same as the if I had bought Medic Coach Knee Bundle

Revitive
Revitive   DM   

Hi Lorraine, If you purchase the thigh pads through the app, it will unlock the knee programs and we will send the pads to you directly. If you prefer to call us, please have your device handy so our Customer Service team can get some numbers off you (the RIN number which is on the sticker on the back). They can then get the knee programs activated.

Ph - 07 5443 9767

Warm Regards,
Actegy Health Australia

Suzyq
Suzyq

I purchased a Revitive Medic Knee machine which came with two body pads for the knee. When I tried to link up my phone on the App it told me I couldn’t access the knee program until I purchased two body pads. Since I already had the pads I didn’t need to buy any more but now I can’t access the program for the knees. What can I do?

Revitive
Revitive   DM   

Hi Suzyq, If you purchased the knee bundle, you're right - the knee programs should be unlocked. This may be an issue with the software. If you could send us an email we should be able to fix this up easily.

Could you email us at info.au@actegy.com with your name, contact number and the number on the back of your device that starts with the word REVITIVExxxxxxx.

If its easier, you can call us on 07 5443 9767.

Many thanks!
Actegy Health Australia

Robert
Robert  

I have the same issue. I bought the medic coach and bought the knee pads also. The app tells me to buy the knee pads to use the osteoarthritis knee pads

Revitive
Revitive   DM   

Hi Robert- best thing to do is give our Customer Service team a call or send an email with your contact number so we can give you a call.

email : info.au@actegy.com]
ph. 07 5443 9767

Warm Regards,
Actegy Health Australia

James L.
James L.

can 2people use same revitive medic 1 with phone and 1 manually ,USE WITHOUT PHONE?

Revitive
Revitive   DM   

Hi James L, The short answer is yes however the functions are a little limited. Using the device manually, a user can use Electrical Muscle Stimulation (EMS) via the footpads and EMS via the body pads.

To switch body pad modes to TENS or to change the footplate program from Medic (standard) to vigorous the user will need the App. The app also tracks progress, coaches the user to the best intensity and can provide reminders.

If we can provide more specific detail, please feel free to give our Customer Service team a call - 07 5443 9767.

Warm Regards,
Actegy Health Australia

Lorraine
Lorraine

Hi, I purchased the new medic coach and when I turn it on the pad icon is on the screen and it’s telling me that the pads are connected when they’re not! How do I get the pad icon off the screen? Cheers Lorraine

Revitive
Revitive   DM   

Hi Lorraine, That is unusual - could you email us with your best contact details so our Customer Service team can be in touch to do some troubleshooting - info.au@actegy.com

Warm Regards,
Actegy Health Australia

Robert F.
Robert F.

revive medic coach can you get 4 pads together instead of just two

Revitive
Revitive   DM   

Hi Robert F. Do you want to use multiple sets or purchase them? The device is only capable of using 1 set at a time however, we do sell the body pads as packs of 4 (2 pairs). Thigh pads are only avaliable as single pairs.

I hope this helps

Actegy Health Australia

Suellen T.
Suellen T.

Can more than one person use the same unit.

Revitive
Revitive   DM   

Hi Suellen T. Yes, you can have multiple users on the one Coach device. Each user would download the app to their phone and set up their own user account. The main thing to remember when you have two users linked to the same Revitive, is to fully close the app each time a session is complete ('swipe up' the app on your phone so it is not running in the background).

If we can offer any more guidance, please feel free to give us a call - 07 5443 9767

Warm Regards,
Actegy Health Australia.

Melcoin
Melcoin

Can I purchase a remote to use with the RMC or will it only work with the app? If I purchase a RM can it be upgraded afterwards to the RMC? If so what extras need to be purchased?

Revitive
Revitive   DM   

Hi Melcoin, The Medic Coach is controlled only via smart phone - there is no remote control option. There are some basic control options via the device itself, but to get the most out of the device, smart phone is recommended.

The Medic model is operated via a remote control. It cannot be upgraded with accessories to become a Medic Coach however we do offer an upgrade discount for anyone who is an existing Revitive user who would like to upgrade to a new device.

If we can be of further assistance, please feel free to give us a call - 07 5443 9767.

Warm Regards,
Actegy Health Australia.

Gary S.
Gary S.

Can I pair more than one mobile phone with our Revitive Medic Coach as we have two users.

Sheree Weeks
Sheree Weeks  

Yes you certainly can.

Revitive
Revitive   DM   

Hi Gary S. Yes you can have two users with your Medic Coach. Each user will need to download the application to their phone and set up their own account. Each user will need to pair to the device.

Sometimes if you are both in the room at the same time, the person who is NOT using the device may need to ensure that they do not have their App running in the background of their phone (you can do this by 'swiping up' the app to ensure it is fully closed).

If we can offer any assistance please feel free to call our Customer Service line and they can help walk you through the process. 07 5443 9767

Warm Regards,
Actegy Health Australia

DoorsPlus
DoorsPlus  

what are the benefits and different different benefits between the Pro Release and the Medi Coach models?

Gary S.
Gary S.

Can I pair two mobile phones with my Revitive Medic Coach unit as we need two users

Revitive
Revitive   DM   

Hi Gary S. Yes you can have two users with your Medic Coach. Each user will need to download the application to their phone and set up their own account. Each user will need to pair to the device.

Sometimes if you are both in the room at the same time, the person who is NOT using the device may need to ensure that they do not have their App running in the background of their phone (you can do this by 'swiping up' the app to ensure it is fully closed).

If we can offer any assistance please feel free to call our Customer Service line and they can help walk you through the process. 07 5443 9767

Warm Regards,
Actegy Health Australia

Karen36
Karen36

Just received my medic coach last night and have used it. Started slow and got up to 80. At the end of the 30 mins it said “5 minutes rocking time for target”. What does that mean?

Kate
Kate  

Ricking means you need to push it back in use that us by lowering the feet bringing them back without lifting your feet if the pads you git to . 80. well done if I go over 48 I get very sore ankles well done I’ve found it seems to work on fluid retention
Kate

Revitive
Revitive   DM   

Hi Karen36 Kate is right - the rocking minutes are the minutes that you are getting ankle joint movement. These heal-toe raises happen involuntarily when you are getting strong muscle contractions. The notification you received is the device letting you know that you had 5 minutes where your feet were not rocking.

This is nothing to worry about - it often occurs during the softer waveforms. If you want to hit your target you can do a few extra minutes, but you've still had a good therapy session.

Kate mentioned hydration - this is also a great point. Electrical Muscle Stimulation is improved when our bodies and skin are well hydrated (mosturiser on the feet, drinking plenty of water). This is a great tip for these dry winter months.

Hope this helps.
Actegy Health Australia.

Fred
Fred

I have a metal knee. Can I use medic coach?

Revitive
Revitive   DM   

Good morning Fred, When you say you have a metal knee, I take it you have a metallic implant in one of your knees.

You can continue to use Revitive Medic Coach Circulation Booster even with a metallic implant. Only one thing to take note of when using Revitive with a metallic implant:
The stimulation may feel more intense close to the metallic implant. Try adjusting the intensity to a more comfortable level. It is safe to continue to use provided no pain is experienced.

If you experience pain near the implant when applying electrical stimulation, discontinue use and seek advice from your doctor.

If you have any other questions, feel free to reach out to our Customer Team at 07 5443 9767.

Warm regards,
Actegy Health Australia

Peter
Peter  

Remember to use the device on a lower level and work up into a higher range to find your level of comfort.

SteveJ
SteveJ

Hi, I am a professional dog walker and cover around 20k per day, I do currently have Plantar Fasciitis and have been using your Ultrasonic Therapy device and things are definitely going in the right direction for me to get on top of this.
I also feel at times that circulation is an issue too and have been considering purchasing your Medic Coach with the Knee Bundle as I do have a fluid on the knee problem that has also been there for some time now.
My knee has been drained at one time but fluid is still evident, would your knee pads help with these symptoms?
*Posted on one of your other product pages too*

Kate
Kate  

Ive found reasonable results with this device helping with soreness and fluid around around my ankles I’m only into my 2nd week doing two 30 min sessions per day. I’m reasonably happy with it... Although I don’t think it’s necessary that such a device needs to be run by app ... I’m sure others who love apps may think otherwise .. worth a try it’s light weight portable a describe it as a Tens machine with ramp frequency .
Kate

Revitive
Revitive   DM   

Hi Steve, We have two Revitive Circulation Booster products which come with the Knee Program. The Knee Program, when used together with large Thigh Pads, improves circulation in the large quadriceps and may help strengthen those muscles, to stabilise the knee, and reduce discomfort and swelling in the knees.

Both devices, bought direct from us, will come with the 60-day money back trial, so you can give it a go to see if it helps with the fluid retention in your knees. If it isn't giving the results you want, you can return the device within 60-days of purchase and get a refund. Refunds are the purchase price, less $29.95.

If you love apps, then Revitive Medic Coach with the Knee Bundle is great. If you prefer working devices using a remote control, then Revitive Osteoarthritis-Knee might be the more suitable device for you. Give us a call at 07 5443 9767 tomorrow (we are closed today) and one of our Customer Service team can bring you through the options and offers available. And they'll be able to answer any other questions you might have. Our office opens from 8.30am - 5pm, AEST.

Warm wishes,
Actegy Health AUSTRALIA

SteveJ
SteveJ  

Thank you both for your help, I have ordered the Medic Coach Knee Bundle and will report on here how it goes.

Revitive
Revitive   DM   

Good morning Steve! Amazing to hear - everything has been dispatched on our end. We hope you enjoy your New Medic Coach and hope to hear from you soon!

Thanks,
Emilia

Get an answer from our members and Revitive representatives

Extra Information

ProductReview.com.au award logo

Revitive Medic Coach is a ProductReview.com.au Awards Winner for 2024. Learn more

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.