Rinnai Sapphire Zero Clearance Questions & Answers

Thanks for the question Loulou, we would recommend contacting our Sales Department to discuss this matter further. They can be reached on 1300 555 545 (option 1).

Thanks, Rinnai Australia

Thanks for the question Lolo, without inspecting the heater it is hard to diagnose the issue. However the log set on this fire should never be in contact with the live flame so it sounds like the log set may have moved into the path of the flame. A service call will be required to confirm if this is the case.

try re-setting the remote, take out batteries. Then follow reset remote instructions.

Thanks for your answer.

I have never used remote just used manual buttons in top LHS, ill try and find remote and try your suggestion

The service manual advises to clean filter, how do i access this?

Not sure what is wrong with your heater

I had the main control panel and fire rod replaced by Rinnai on my 950 when it kept going out after first ignition

Good luck

Sounds like I need to call Rinnai for a service call.

Cheers

Thanks for the question Blue Swimmer, there can be a number of reasons for the unit to cut out and a service call will be able to pinpoint the cause.

Problem solved. Called my local plumber DCI Plumbing and Gas and they had problem fixed in a couple of hours. Main problem was a build up of fluff around air intake and fan which starved the unit of air.(due to lack of service)

Add to problem one of the logs had dislodged and laid up against pilot light.

I highly recommend gas heater are serviced every couple of years before a problem turns into a disaster.

Thanks DCI Plumbing and Gas.

Thanks for the question James. The log set in the Sapphire heater is designed to glow, but not to catch fire. It may be that the log set is positioned incorrectly and the log is over one of the gas vents but we would highly recommend booking a service call either with your installing plumber or through Rinnai to ensure the heater is operating correctly and safely. The Rinnai team is available from 8.00am - 5.30pm EST Monday to Friday.

We run our Sapphire by means of the Thermostat/Remote Controller, Temperature and Heat/Fan setting is then governed by what you set the Controller at, as in required room temperature, once temperature is reached the unit will wind down to lower burner and fan settings, eventually turning off if temperature setting is exceeded. Alternately the unit can be run manually, lowest setting is achieved by pushing the down arrow button until the lame drops to the required level.