Saeco Syntia Questions & Answers
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How to factory reset a Saeco Syntia HD8833?
I have an issue with my Saeco Syntia machine. The LED display screen seems to powwer up but there are no display icons. Is it possible to reset / reboot the screen??
Hi, my Saeco Syntia has a water problem - I press the brew button and water comes leaking out from underneath the machine - it doesn't even make it to the brew unit (dry coffee grinds are dumped into the discard tray). I have ensured the water tank is properly inserted and have descaled.
Thanks
Hello My syntia hd8838 dont go out from cleaning mode How can i stop this function? Thank you
I cannot get my automatic descaling to work properly (HD8833). After I have filled the water with descaling solution, I press the two brew buttons for 3 seconds as the manual suggests, but instead of the descaling light blinking, the machine dispenses coffee.
Sorry but can't help as several years since I had that machine. I'd try and Reset the machine as per the instructions then re-try.
I have a HD8837/03 and the steamer has stopped working. The pump is working , steam can be see escaping around the side access door. Thanks
I can't help with the technical bits but I still have our Saeco Syntia which worked really well except for imperfect grinding and I've moved on to a new machine. You're welcome to have it if you can collect it in inner Sydney. Best regards. Lionel C
Hi Gary, Sorry to hear about the difficulties you’ve experienced with your Saeco coffee machine. If you could call us on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST, we’d love to see how we can help you further.
Kind regards, The Philips Australia Team
The machine is heating the water and it all goes straight to the drip trap- whats wrong
Hi Grace, Sorry to hear about the difficulties you’ve experienced with your Saeco espresso machine. May we suggest descaling your appliance? We kindly ask you to refer to user manual, page 18: https://www.documents.philips.com/assets/20210424/cdb57dc7e58b44039034ad14017109cd.pdf?_gl=1*fn448j*_ga*MTQ1ODI3MjcwNi4xNjI1MDQ0MDcw*_ga_2NMXNNS6LE*MTY0NzM0ODM2NS4xNTIuMS4xNjQ3MzUwMjY4LjU0*_fplc*a2ZTS3NmNHZCM0YzQ2N1ME5uSERMbUlVemRPSnZ5aW5GcEdFcUNvRzA5RHdPU212QldXOTZScXRFb1hzVkNqOVg4b1NyZk1iYWo3OHE5TkFwdHhsJTJCbmZqYU5UU3FxM0Z2OUdWeEFJT3g4cUlCQW9BUmFTQXElMkZPcjY1QnY2ZyUzRCUzRA..*_ga_Q243QQ1P76*MTY0NzM0ODM2NS43MC4xLjE2NDczNTAyNjguNTQ.&_ga=2.259533706.1600444997.1647348365-1458272706.1625044070.
However, we are happy to look into this further! Please consider calling us on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST, we’d love to see how we can help you further.
Kind regards, The Philips Australia Team
where do I purchase a water filter from for a the above coffee machine
Hi, Linda. Thanks for your review and question regarding the water filters for your Saeco Coffee Machine. We'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help! Kind regards, The Philips Australia Team
I replaced the pump because after running the diagnostic it showed the pump was not working. NOW, I realize the power does not reach the pump. The machine turns on. The brewing motor works. The pump DOES NOT. I checked with a sensor and the electric power is not reaching the pump. What can I do ? Which part do I need to change now ?
Hi, Tout. Thank you for contacting us. We're sincerely sorry about the issues you are experiencing with your Saeco coffee machine. Please, make sure that your Saeco is properly cleaned, and descaled. Additionally, we recommend taking a look if anything is blocking any part of the device. We'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Hi I need the rubber buttons for hd 8833.Can not find the part. Thanks
Might be hard, but Gumtree is always good and so is eBay. I found this on Gumtree, they're parting out the machine - external link
Hi Milli, thank you for sharing your query. We're sorry to hear you can't find the spare parts for your Saeco Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Saeco product handy so that we can better assist you.
AU 1300 363 391 NZ 0800 658 224
We look forward to hearing from you.
Where can I buy Saeco machine in Australia?
I got it from The Good Gay, but that 12 years ago.
Thanks for reaching out to us. Unfortunately, we do not offer this model at the moment on the Philips website. However, we do offer the following model: external link . Perhaps, this one also suits your wishes. Don't hesitate to get back to us if any questions arise.
Kind regards, The Philips Australia Team
Hi there, My Synthia repeatedly gives the "no beans" symbol, even though it is clearly full of beans. I know it is grinding them because it produces coffee grinds that than need to be discarded, but no coffee is produced. It used to happen periodically but now I've tried 5 times in a row without any coffee output. I tried giving it a good clean + descaling, but still nothing. Any help?
Dear Daniella, Thank you for sharing your experiences with your Saeco Syntia. We regret hearing that it keeps giving the 'no beans' signal, even though we think you've maintained it correctly. We can understand that this must be frustrating. Therefore, we'd like to take a closer look at what's going on exactly. Could you reach out to our customer service team for further assistance ? If you're in Australia, please call 1300 363 391.
Thank you. Kind regards,
The Philips Australia Team
Hi Daniella A. did u find a solution to this? I am having the same issue?
what water filter does sauce syntia take
Hi there, thank you for your question! The Saeco Syntia can be used with the Intenza water filter. If there's anything else you'd like to know, then don't hesitate to contact our product specialists via 1300 363 391 (Australia) or 0800 658 224 (New Zealand). Wishing you a nice week.
Kind regards, The Philips Australia Team
Is there a reset button on the Seaco focus? My machine does not power on
Hi Linda, Thank you for sending us your query. If your coffee machine does not turn on, we kindly ask you to follow the troubleshooting tips below: Main switch on the back is not set to ON Most of our Philips/Saeco espresso machines have a switch you can turn ON and OFF. It is located on the back of the machine. Ensure that this switch is set to ON when you want to use it.
The power cord is not well connected Make sure that the power cord is inserted correctly into the machine and into a live power outlet. If this is still not working, try another power outlet.
Should you have any further questions, please contact our local product team at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Have a wonderful week ahead!
Kind regards, The Philips Australia Team
Thank you, I have checked all the above and have ordered a new circuit board. Hopefully that will fix it?
The digital display on our Saeco Syntia has gone totally blank after our daughter frothed some milk and it overheated. Can this be repaired? Is there anywhere in the eastern suburbs of Melbourne to take it
Hi there, Thank you for notifying us. We're sorry to hear about what happened here. We've looked into it for you and in your situation it may be best to reach out to our serivce line via: external link . We're looking forward to hearing from you.
Kind regards, The Philips Australia Team
My Synthia machine won't start the descaling process for some reason, I've had for 10 years and never has had this problem before, I've gone through the manual and few videos but I couldn't find any answers/help on this issue. Please, any help would be greatly appreciated.
Hi Fab, Thanks for sharing this with us here. Ten years is quite a long time, so we're sorry to hear that you've been having some trouble with your trusty Saeco. To see how we could help you best with this, we'd like to suggest contacting us on 1300 363 391 (AU), or 0800 658 224 (NZ). We're always happy to help!
Kind regards. The Philips Australia Team
I also have a HD8837, 1400Watt machine. It works wonderful except the green screen does not appear. When powered on the normal symbols are displayed in red.There are no service errors . Please advise?
Hi there, thanks for sharing your experience with us. That does sound a bit odd indeed and we'd be happy to look into that for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
Kind regards, The Philips Australia Team
Hi, mine is doing the same thing, was this ever resolved?
Hi. I would like to access menu mode when the coffee maker is on standby. This option doesn't appear. Why not? Coffee maker works fine, but I can't enter programming mode.
Hi Rafael, Thank you for the question. You should indeed be able to access the programming mode when the machine is on stand by (this is done by following the instructions right here: external link . Should you still be encountering issues, please give us a call at 1300 363 391 - our colleagues would be happy to help!
Kind Regards, The Philips Australia Team
I have the same problem. I follow the instructions Buț dosen t work. What can i do?
Hi Andreea. Thanks for reaching out. In case the tips we shared don't work for you - we'd recommend reaching out directly for assistance. You can reach them on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.
Looking forward to hearing from you. :)
Kind regards, The Philips Australia Team
My machine is displaying a Red Spanner with #3. I have cleaned and greased the brew group completely, any suggestions?? - I really need a coffee ;)
The Operating Instructions State: Turn the machine off . After 30-seconds, turn it back on. Try 2 or 3 times. IMHO: I would try to prime the machine also, when you press the power button, try turning the main dial to make hot water, this might help. Otherwise, the instructions suggest speaking with Saeco.
Hi Kelly, thanks for your question. If the code E03 appears on your Saeco machine, the brew group contains too much dirt and cannot work properly. Rinse the brew group to solve the issue. Follow the cleaning instructions below:
Switch OFF the machine and wait until it is completely off and no longer makes any noises (this takes about 15-20 seconds) Open the service door and remove the brew group by pressing the “PUSH” button to the right-hand side, holding it and pulling it towards you Rinse the brew group thoroughly with lukewarm water and let it air-dry before placing it back
We hope this solves the issue with your Saeco Syntia! Should you require further assistance, don't hesitate reaching out to us by phone (1300 363 391 for AU, 0800 658 224 for NZ). There, we’d be happy to assist you further.
Kind regards, The Philips Australia Team
We have accidentally placed about a tablespoon of beans into the 'ground' location of the Phillips Saeco Syntia - how do we remove those beans?
Remove the group head and they should fall out. The powdered coffee and/or beans fall down into the group head. Just give it a good shake or clean it like you're supposed to on a weekly basis.
THANKS!!!
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