Saeco Talea Questions & Answers
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I have Saeco Talea touch, it's leaking on bottom, when making coffee, looks like where the milk island would connect
Hi all , I've had my machine for a few good years and still going strong luv it ... But I need to know where to purchase the milk frother that actually connects to the machine so I have a latte with out frothing the milk separate ? any one know where to buy them from ?
Hi, our Talea is already 10 years old but is working well until recently. The "Empty Drip Tray" alarm does not goes off hence we can't have our morning coffee. Appreciate your help. Thank you in advance.
coffee in my saeco taleg goes straight into drip tray not cup
I watched this video. It doesn't address your issue but it's great for this machine and might give you some clue. external link
Hi Diane, and thanks for your feedback. Sorry to hear about your dripping Saeco. We can imagine the inconvenience. We would gladly assist your with your issue. Please reach to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Hello, i have a saeco talea touch plus, he give the fault fill water reservoir, even its full and clean but always give me that fault. what is the solution please?
It was the little watersensor print, you find it on the other side of the wall from water reservoir, it was loose from the wall, sticked it back on and funtioned perfect
Hi there Jeroen, and thank you for your feedback. It seems that you found the cause of the problem. If you have more questions, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Talea Touch Plus SUP 032AR The dispensing head on one side is barely dispensing liquid. I have run the cleaning and brew descaling cycles, cleaned the machine and brew group. Still not working. Ideas?
We use a pipe cleaner, you can purchase from a tobacconist simple easy to use to clean out.
Sorry to hear that. I have very little problems with this machine. Just make sure it is level.. A pin in the hole? Anything on Youtube that's where I got a lot of info. Good Luck
Hi there, Thank you for your input here on Productreview.com. We're sorry to hear that you're experiencing some issues with your coffee machine. In your case we'd recommend reaching out to us via: external link . Thank you in advance.
Kinds regards, The Philips Australia Team
thank you all, will try!
Hi there My coffee machine isn’t warming up I tried everything
Hi Gaby
Watch this video. I had lots of problems and this video explains them very well. external link
Brian
Hi Gaby, Thanks for flagging this here. It's unfortunate to hear you're having some issues with your Saeco, and nothing seems to help. We'd love to look into this for you, and recommend reaching out to us directly on 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST).
We look forward to hearing from you.
Kind regards, The Philips Australia Team
I called the number you sent me but they told me to take the coffee machine to a service shop No service shop around my post code ....what am I supposed to do with my coffee machine? I’m in qld
Hi again, sorry to hear this. We kindly advise you to follow this link to find a service center near you:
external link
Hope this helps!
Regarding: Saeco Talea Giro Plus We've owned the product for about 8 years, it's been great. I'm having intermittent power issues for the past 8 months, maybe a year now. Sometimes the machine resets and/or powers off during the water prime, sometimes at the initial start of the bean grind and then just stops and resets. It doesn't do this all the time, sometimes it will go days without issues. Is this typical? Thoughts? Thanks!
Sorry Daniel I am not familiar with this problem. I have had absolutely no issues with my machine. Still going on strong.
Hi Daniel, Thank you for sharing this with us - it's great to hear that the machine has been going strong for a whole 8 years, and we'd like to see if there is anything we can do about the issues you described. Could you please reach out to us at 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST)? We'd be happy to take a closer look - looking forward to hearing from you!
Kind Regards, The Philips Australia Team
I have cleaned the brew group, used the lube it says to use, machine working fine again, but the light stays on, { the brew group light it off} any ideas?
Hi Shirley. Good to hear your machine is working fine again. About a light that is still staying on, could you please check whether you have turned the Seaco off before cleaning and placing back the brew group? When everything is maintained and back in place, you can press on again and any light should disappear. If that's not the case, we kindly ask you to get in contact with us so that we can ask a few more questions and get a better understanding of the situation. You can find us on Facebook, Twitter (@PhilipsCare), or on our contact pages: external link (AU) or external link (NZ). We'll then gladly look into this further for you. Kind regards, The Philips Australia Team.
I have a Talea Touch from 2009 that intermittently but regularly fails to prime its water circuit during startup, and logs an Error 05 "Water Circuit Interrupted". I've replaced the flow meter (turbine) which has helped considerably, but the machine still does not always prime it's water circuit and logs the error. Before failing to prime the water circuit it appears to wait doing nothing for about 60 seconds. There is a lot of water (much more than usual) appearing in the drip tray. Any help?
Hi Andrew, thanks for your question. We're sorry to hear you're having an issue with your Saeco Talea Touch. We advise having a look at our support page to find out more: external link . Alternatively, you can reach out to us by phone (1300 363 391 for AU, 0800 658 224 for NZ). There, we can look into this further with you. Thanks in advance, we hope to hear from you soon,
Kind regards,
The Philips Australia Team
Mine is doing the same thing. For my machine to working i need to squeeze the Dreg Drawer at the top left corner in order to work. if I do release it while brewing, the coffee will stop flowing and the Alarm LED will light up. i have cleaned the mag sensor on black coffee dump box but that did not work. I refuse to bring it to a dealer that will need 3 weeks to look at it and will need to charge me to tell whats the issue and then more money to fix it.. please advise where any of the sensor are on the Dreg Drawer and any adjustments i may make. Thks JC
(PREVIOUS POST-Good morning - we have a Saeco Talea Giro that has been an excellent workhorse for many years (and has been cleaned and serviced regularly). Now it's new little quirk is that when dispensing it stops very quickly - however if you "hug" the sides, it starts again. Basically the machine needs to be cuddled for the coffee cycle to complete. Everything else seems to be working. Any ideas?)
Hi JC, thanks for reaching out here. It's unfortunate to hear you're having this issue with your Saeco Talea. The general alarm sign may indicate more than one fault in a machine. We recommend you to read the troubleshooting section in the user manual carefully external link , as well as the Cleaning and Maintenance section. Furthermore, check the following as these are common causes of the alarm sign lighting up:
- Check if all drawers have been inserted and closed properly.
- Check if the water tank is filled and there are coffee beans in the coffee bean hopper and check if the dregs drawer and water drip tray have been emptied.
- Perform these checks with the machine switched on.
We hope this helps. Otherwise, we recommend contacting us by phone, as we can get into this further there. You can reach us at 0800 658 224 for NZ and 1300 363 391 for AU.
Kind regards,
The Philips Australia Team
Good morning - we have a Saeco Talea Giro that has been an excellent workhorse for many years (and has been cleaned and serviced regularly). Now it's new little quirk is that when dispensing it stops very quickly - however if you "hug" the sides, it starts again. Basically the machine needs to be cuddled for the coffee cycle to complete. Everything else seems to be working. Any ideas?
Hi there, Thanks for letting us know your Saeco needs more love and affection lately. ;) We can understand this, but your Saeco should be able to function without daily cuddles. The best thing to do now is to give our colleagues a ring at 1300 363 391. They'll be able to help you out best.
Kind regards,
The Philips Australia Team
Water keeps coming out the hot water/steam spout and no coffee comes out. Any ideas?
Hey Mel, We presume you've checked to see whether coffee is in there right? It might be that the brew group is due for some lubrication, as the moving parts might not transport the coffee properly, which results in only water as output. You could check how to do it over here: external link . If there's anything unclear, or this didn't help the situation, please reach out to us on 1300 363 391 if you're located in Australia, otherwise you're welcome to contact us through external link or on social media.
Kind regards,
The Philips Australia Team
Hi is anyone able to advise where I can purchase a water filter for my Saeco Talea Touch Plus coffee machine? My machine keeps saying replace water filter but not sure if I really need to. Any advice or opinion would be appreciated.
Hi there, thanks for asking your question here. Unfortunately, the water filter isn't available through are own online shop anymore. But you could check various online retailers who might still have them in stock. To check whether you really need to replace the water in your coffee machine, we'd like to ask you kindly to give our specialists a call at 1300 363 391, since they're the ones who can answer your question the best way. Hope to hear from you soon!
Kind regards,
The Philips Australia Team
I have replaced o rings in the steam valve and I still get hot water leaking from the left side of the machine whenever I brew. What is the culprit? The boiler? How much are they?
Hi Lu, thanks for reaching out to us. We're sorry to hear there's still water leaking from the machine despite having replaced the ring. We would like to look into this for you, and would you please give our colleagues from the Customer Service line a call? You can reach them on 13300 363 391 if you're based in Australia or 0800 658 224 if you're based in New Zealand.
Kind regards,
the Philips Australia Team
Where is a good service centre near Newcastle or central Coast please?
Saeco Talea touch screen - starts cycle when switched on, hit eats up and cleans but freezes when the three cups appear. As screen frozen unable to use. This happened about a year ago too and after a few weeks, spontaneously began to work. Are you able to assist in any way? Thanks
That's strange, Sam. Could you please reach out to us on 1300 363 191 if you're in Australia? If you reside in New Zealand, kindly reach out to us on 0800 658 224 and we'll look for ways to assist you. :-)
Kind regards,
The Philips Australia Team
Hi I have a saeco Talea Ring Andy every time I turn it on a display saying ‘ priming circuit please wait and it dispenses water into the drip tray and then leaks out under machine.... tried searching answers to no avail. Can any one help me?
Hi Belinda, Thank you for your question here. Sorry to hear you're experiencing issues with your Saeco. We suggest contacting our product team directly via 1300 363 391 for Australia or 0800 658 224 for New-Zealand. Please keep the model number handy, so our team can give your specific advise for your machine.
Kind regards,
The Philips Australia Team
I was given a Talea Ring (second hand), works fine but I would like a bit of advice.
In which order do I make it? Do I brew first or froth first also I like the strong aroma long coffee with double shot (like I am making coffee for two) is there a better way of getting a mug full rather than a little cup?
Cheers
Sandra
Hi Sandra, great to hear you're on your way to becoming a true home barista yourself! :) Cappuccino's usually are made by first pulling the shots and then adding the milk foam to the concoction. To get a strong cup you could just make two espresso's or more and add a little hot water (optional).
Hope this helps!
Kind regards,
The Philips Australia Team
Talea Touch - error. insert coffee grounds drawer - warning stays on. have cleaned it. Are the sensors getting faulty?
Hi JLS, Thanks for your question. We would recommend in this case to reach out to our product team directly through 1300 363 391 or through external link . We do hope this is sorted out very soon. Kind regards,
The Philips Australia Team
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