Saeco Xelsis HD8946/01 (Mirror Stainless Steel) Questions & Answers
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Can I do the calcium clean without the milk carafe? It's cracked and I can't find a replacement:(
Can I clean my machine without the milk carafe?
My machine has suddenly slowed to a drizzle I have descaled it but drizzling while descaling also Hot water and milk carafe work fine
Hi Marion, thanks for asking. We're sorry to hear this and we like to see how we can help. We advise you to get in touch with our product experts. You can contact them on the below number for further assistance:
Call us 1300 363 391
Monday - Friday: 09:00 am - 05:00 pm EST
Hope to hear from you.
Kind regards, The Philips Australia Team
You can try to take the brewer out and you will see there is a stainless steel filter which tends to get clogged if you rinse this under hot water and brush it you will find that this might help as the coffee grinds block it up which in return slows the coffee processing.
Hello, I am getting steam inside my brewgroup area. What could the issue be? Sometimes it gets so steamed up that it will not recognize that the brewgroup and drip tray are actually in the unit.
Also above the brew-group area behind the display
I would suggest a service...possibly a washer/ O ring needs replacing
Hi Mark, thanks for asking. In this case, we advise you to contact our product experts directly. They can be reached here: external link Hope this helps! Kind regards, The Philips Australia Team
Hi,
I tried to clean the machine and launched the calcaire program. After few minutes it stopped with the E05 error. It says something like reboot to solve the problem but no way it repeat the same error.
What to do?
Mustapha (Belgium)
Hi guys. I have the Xelsis ID machine. I started to drop dry coffee grinds in the machine on the right side of the brew group. There is about a half a teas spoon of every grind missing the brew group shute. Then I noticed that when the brew group was inserted, sometimes the markers on the brew group that indicate the correct position to insert the brew group, were out by maybe 1 mm. I removed the brew group and found there was potential for some coffee to hit the edge of tube where the grinds go in and ready for compression etc. I think that is where I am losing the dry coffee grounds. Is there some additional maintainence that that I need to do on the brew group to ensure it sits back all the way when inserted?
Regards
John
Hi John! Thanks for your question and elaborate description of the situation. Of course keeping the brew group clean is an important part of insuring that it's working optimally. However besides regular cleaning, also the lubing of the moving parts is important, to make sure that every mechanical part moves like it's supposed to. You could check how to do that in this part of the manual: external link . If you still experience some trouble afterwards, or you have any additional questions regarding the maintenance, please contact us on 1300 363 391 or through external link .
Kind regards,
The Philips Australia Team
The milk carafe is in place however the machine doesn't recognize it when I try to make a cappuccino. Any ideas?
The machine will give you a "bip" if the carafe is in position. After that the swing arm must be in place, again the machine will indicate with a "bip" that indeed the arm is far enough. If all is correct (and the level of milk is as indicated) than these may be a fault that needs the attention of a technician. Good luck.
Hi there, thanks for asking. Looks like Mig already provided you with an answer. Thanks for that! :)
How did this work out? If still have any further questions, feel free to ask.
Kind regards,
The Philips Australia Team
Dry coffee grinds keep building up on the inside of the machine on the right side (when looking at machine) of the brew group. Any ideas on what the problem is and how to fix it?
It use to be fine and never had that problem. I have already descaled and cleaned the brew group. Still have same issue.
I will be upfront: at some stage I had another problem and removed the black panel around the 'axle; that drives the brew group when it is inserted. A cog fell out and I quickly put it back in. What I am not sure about, is the axle meant to align with some markings or a specific position of the brew group? May be that is the issue.
Regards
JohnC
Thanks for reaching out to us here, John. We regret hearing that dry coffee keeps building up on the inside, despite having descaled and cleaned the brew group. We would like to help you and would you please give our colleagues a call on 1300 363 391 (Australia) or 0800 658 224 (New Zealand)? They are happy to assist you further.
Kind regards,
The Philips Australia Tea
I have a Safeco xelsis....after turning on, it goes in heating mode then to rinsing mode and keeps displaying water circuit priming and won't switch to coffee ready mode...plase help...
Hello there Rocky, sorry to hear about the difficulties that you have experienced and we like to see how we can help. We advise you to contact our colleagues on the below number for further assistance:
Call us 1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
Hi. I have the Xelsis ID and it no longer advised that the water tank needs to be refilled. So it runs out of water when priming or making coffee. Any idea? Where is the water sensor and how do I check it etc,? Thanks to all.
Johnc
Hello, John. Thank you for reaching out to us about your issue with the Xelsis. It seems like your Xelsis has a defect, but to be sure this should be assessed by our product specialists. We kindly advise you to contact our customer care department to discuss the issue further. You can reach us at 1300 363 391. We hope it will soon be solved for you!
Kind regards,
The Philips Australia Team
Hi all, just to let you know that the problem was with a slight leak in the water tank valve, Water was leaking into the black tank cavity and there was wetness under thetank. Valve seals replaced, tank dried out...and no more issues. Hope this helps others.
Hi all. I have the Saeco Xelsis. One little issue is that I have noticed that we ar enow emptying the internal waste water tray more frequently now. Our usage has not changes, but definetly note the increased frequency we need to empty the internal waste water tray. I understand that the amount of rinse water used canot be adjusted, but it can be turned on or off. I do not want to turn it off. Any ideas what may be the issue?
I have heard that it may be around boiler outlet pipe orings which may not be sealing all that well. Should I change the orings? Any other ideas?
Regards
John
Hi there, John. Thanks for sharing your issue regarding the Saeco Xelsis. Since we don't have the model number, it is a bit hard for us to help you right away. Therefore, it may be best if you get in contact with us via phone. Could you call 1300 363 391, if you are based in Australia? If you live in New Zealand, you can call this phone number: 0800 658 224. Please have the model number ready. It's placed at the product sticker on the bottom of the machine. If we can help you with anything else, feel free to ask.
Kind regards,
The Philips Australia Team
Hi again. I am reposting my question, this time with the model number: I have the SAECO Xelsis ID (Mirror Stainless Steel) - Model Number: HD8946/03 One little issue is that I have noticed that we ar enow emptying the internal waste water tray more frequently now. Our usage has not changes, but definetly note the increased frequency we need to empty the internal waste water tray. I understand that the amount of rinse water used canot be adjusted, but it can be turned on or off. I do not want to turn it off. Any ideas what may be the issue? I have heard that it may be around boiler outlet pipe orings which may not be sealing all that well. Should I change the orings? Any other ideas?
Regards
John
My Seaco Xelsis does not recognise the milk carafe is installed. When I press a milk coffee eg latte, the machine prompts me to insert milk carafe...but it is already attached. I havetried wiping the contacts on the carafe and the machine, but it still does not sense the carfe is attached. Any ideas? Is there a sensor somewhere?
All I have learned on that is that at times it requires the milk spout to be pushed a little further around over the mug/cup and then it works OK. Good luck.
Thanks for the advice. I investigated further and found the caraf has prongs that fit into plungers which activate the sensor. There is one screw on the inside of the door behond where the carafe plugs in. I undid the screw an dthere is the sensor and spring loaded plungers. I lubricate lights with WD40, wiped down the sensor/curcuit baord and all seem to be working so far. If it fails again, my guess is the sesnor/circuit bard will need to be replaced.
Hi, John. Thanks for your question and great to see another person already helped you out. If you have any further questions, please feel free to ask. :)
Kind regards,
The Philips Australia Team
Hello Fooks, This problem does appear more often then found here , Philips service center is not really familiar with this problem. I have two Xelsis systems with this problem. the older type had indeed a broken small sensor board broken but my new Philps xelsis 8946 does not recoqnised the karaffe also. Cleaned and renewed the sensor board but this is not the problem. When the board is broken and you removed it then you can use the karaffe again but it will just not sense so if you forget the put it on it will blow steam. My new xelsis must have a problem somewhere else and my guess is the main CPU behind the display. Is there any information or experience about this issue ?
Hi all. Jus an update as to the fix on this one. Remove the cover on the door behind where the carafe sits. Cleaned the contact and light lubrication with CRC on the contacts and circuit board. Dried off...no more issues. Hope this assist others.
How do I get my Excelsis machine repaired. My machine fill the grounds container with water.
I have descaled and given the machine a good clean
Hi Ange,
Thanks for reaching out. We'd recommend to give us a call at 1300 363 391. Our Saeco specialists will be able to troubleshoot the issue or set a repair in motion. We hope to hear from you.
Kind regards,
The Philips Australia team
Had it for 5 years without any issues. Now it's stuck in E05 error. The machine is clean and I was cleaning the brewer with a tablet. How on earth do I get it out of "water priming! mode?? Please help
I am not sure about it, never had this problem. But I have found out this for you: I had this same problem and it turns out a small mineral deposit was lodged in the water line, right before it went in to the second heater (to make steam). The cost to repair and shipping was pretty high, so i fixed it myself and it's not too hard. You can try de-scaling.
If you receive an error 5 on a Saeco Espresso machine it means that the flow meter and CPU cannot see any water moving through the machine.
Also found this:
First thing to try is restarting the machine 5-10 times.
Make sure if you are using a water filter in the water tank remove it.
Depending on what model you have you may have to try to prime through the steam wand.
On Saeco Experlia you would restart to solve.
On Saeco Xelsis you would have to restart to solve.
And this:
Put vinegar in the water tank about 1/4 of a tank and 1/4 of tank water then turn the machine on with the water tank out ( so you don't get the priming message ) then it should tell you fill water tank put the tank in for 5 second and pull it out do it 3 - 5 times ones the vinegar gets in the system let in stay for a wile and then run the rest thrue the hot water and stem works for me I have real hard water at home
Hope it helps.
Hi mig I think I love you. Yes, it worked. Had to get rid of the "brew group" cleaning message too. Descaled it - and now it seems to work fine again. Wondering how to get the Xelsis into "test mode". Found out by clicking 4 points to get it into some kind of "behind the scene" mode, but into test mode. Do you now that? Other than that - HUGE thank you.
Hi HRM,
We do not have access to those modes. These are only accessible to technicians at our ASCs. For that, please contact us at 1300 363 391.
Kind regards,
The Philips Australia team
Hi Hmm strange. Our other Saeco machine we can get in real test mode where it's possible to test all functions one at a time. So it's strange that I can't with this Xelsis model. If you can please provide me with a phone number in Europe. English, Danish or Swedish would be very nice. Thank you :-)
Our machine is 4 years old. I went into a descaling cycle (as we have done many times) and it asked to install the milk carafe. When I install the milk carafe the machine does not recognize that it is attached. It is stuck on this step of descaling and will not move forward. I press okay and it ignores the command. Can I cancel the descaling? It appears that the carafe is connecting fine and the small prongs in the back are working per normal (with the swing arm etc.). Any ideas how to fix this. Machine is unusable until it gets sorted.
Hi Robert, How odd that your machine doesn't recognise the milk carafe. Are you sure you placed it in the correct way and did the descaling according to the following steps: external link ? If you did, and if you still experience issues with the descaling process, we'd kindly recommend you to get in touch with our team of specialists. If you're in Australia, please call 1300 363 391 to get in touch with them. They might be able to help you out with this.
Kind regards,
The Philips Australia Team
Hi, I have had my Saeco Xelsis coffee machine for approx 4years now and it has always worked faultlessly. Recently it seems the milk coffees aren't as hot, I was told the new Xelsis EVO's milk carafe has been upgraded so it produces much hotter coffees. Can the be carafe be used on the previous Xelsis machines?
Dan
Australia
I'm unsure if it will fit- that's a question for the saeco customer service team. I know that the milk carafes are about $200-$300 to buy, so that's also something to consider
Hey there, good question! First, we want you to know that the temperature of the beverage can be affected by the temperature settings, flow of coffee (some models with Saeco Brewing System), cup temperature and limescale.
To answer your question, these are the model numbers that are suitable for the Milk Carafe of our new Experlia Evo:HD8854/01, HD8854/03, HD8854/14, HD8854/15, HD8854/16, HD8856/01, HD8856/03, HD8856/04, HD8856/05, HD8856/06, HD8856/08, HD8942/03, HD8943/14, HD8943/16, HD8944/06, HD8944/07, HD8944/08, HD8944/18, HD8946/01, HD8946/03, RI9943/11.
Kind regards,
The Philips Australia Team
Hi, thank you for the replies. I have began frothing my milk with the steamer wand on my Xelsis & loving it, but I'm happy to know that the new carafe will fit my model machine (HD8946/03). Can you please tell me how much hotter the milk is from the new Carafe & how much does it cost Newcastle, Australia.
Dan
Hi, on my Xelsis one of the two coffee dispensing nozzles is blocked so coffee only dispenses from one. The machine is regularly descaled and the brew group cleaned. Not sure how to fix this?
Have you tried pulling the dispensing rectangle thing off the front and cleaning it well? Push the black tabs down (as if you were making a short black) and clean it well. If this doesn't work, try putting a toothpick in the blocked nozzle and see if that helps.
If this doesn't work, check the book. Perhaps call customer service (generally not helpful) or call a coffee machine repair person.
If this doesn't help, buy a Delonghi. Lol.
Good luck!
Hello Jonno, that's quite a strange problem! We'd usually indeed advice to descale the unit as this would be a quite common cause of an issue like this. In this case we'd like to recommend to get in touch with our specialists directly to assist you further in this matter. If you're located in Australia you could reach out to us on the following phone number: 1300 363 391. However if you're located elsewhere we'd like to refer you to our global customer support site, where you'll be able to find a Saeco/kitchen appliances specialist near you who will be happy to see how we could help you out. external link
Kind regards,
The Philips Australia Team
Hello. I have a Saeco Xelsis. My brother has a Saeco Exprelia. I recently moved back home and my Xelsis will not froth the coffee. I have tried his milk carafe (Which is the exact same milk carafe) and it doesn't froth. But when I put mine on his, his will froth with my milk carafe.
My problem is with the machine's frothing components like the tubes or valves. I have descaled, milk circuit cleaned and brew unit cleaned the machine all with official Saeco cleaners.
What could be the problem? Is it one of the solenoid valves?
Hi Jesse. In order to help you out, we need to ask some questions. Could you tell us the last time you descaled the machine? When you attempt to use the milk carafe, does the machine produce any pressure? Since you mention that you have tried to use your carafe with your brothers machine and it's working well, it might be best to have your machine assessed by our authorized service agents. If you're in Australia, please call 1300 363 391 to get in touch with our team of specialists. They might be able to help.
Kind regards,
The Philips Australia Team
How can I resolve the problem E004? I make descalcification and doesn't work anymore.
Hi there, thanks for coming to us. It seems like your brew group is not inserted properly. Please check the following link for the instructions on how to insert the brew group: external link If these tips did not help, please contact our support team. If you are in Australia, call 1300 363 391.
Kind regards,
The Philips Australia Team
I Have recently encountered problems with the milk carafe hot milk/ frothing function. When hot milk is chosen it just spits and splashes steam and only a small amount of milk everywhere. When I stop the hot milk function and reselect it, it works fine and the milk comes out in a coherent frothed stream into the cup. Although this is annoying, the real problem is that it will continue to work OK but only for 2 or three times and then it stops working because it does not draw the milk up the tube in the carafe. The display continues to show a filling cup but nothing is happening. If I leave the machine for a few hours and go back and try it again it works according the description above. I do cleaning and descaling regularly. Is there something I can do to fix this?
Hi there, that sounds odd. Thank you for sharing your problem so elaborated. Let's run through a few procedures, which might solve your problem. First, make sure the milk carafe dispenser is set to the correct position. If the dispenser is not set correct, steam can escape and the milk carafe dispenser will not froth the milk properly or not at all.
Second, please make sure the parts of the milk carafe dispenser are all attached properly.
A third solution that might work is to make sure that the milk carafe is clean. For hygiene reasons, all parts that come into contact with milk must be rinsed thoroughly with running hot water after each use. Soaking the parts in warm water can help remove residues. Rinse all items very well after you have cleaned them with dish washing liquid.
Finally, we kindly advise you to use cold (approx. 5°C / 41°F) milk with a protein content of at least 3 % to ensure optimum results when preparing a cappuccino. You can use whole ilk or low-fat milk, depending on your personal taste.
If these tips did not solve your problem, we kindly advise you to contact our product specialists. If you are in Australia, please call 1300 363 391.
Kind regards,
The Philips Australia Team
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