Samsung 719L French Door SRF717CDBLS (Black Stainless Steel)

We bought this fridge in 2019 for over $4000. It's life span was advertised at that time as between 10-15 years. A couple of years ago we had problems with the ice-maker and had to have a technician come to fix it. It has since continued to be an… Read more

on-off situation--sometimes it works, sometimes it doesn't. Early in January of this year the freezer section (bottom section of the fridge) stopped cooling. In fact, it is no longer as cool as the fridge section (upper section of the fridge). The fridge was out of warranty but we assumed it simply needed to be repaired. I therefore rang Samsung directly to organise a repair. After 3 extensive time-consuming telephone calls to Samsung with the issue of organising a repair being avoided until the 3rd call, I was basically offered an upgrade to a new fridge (with a 10% discount). Alternatively, I was told, a repair could be anywhere in the region of $1000+. I was shocked, to say the least. While not acknowledging fault for a fridge that had only reached half its potential life-span, the Samsung customer service operators continued to recite their scripted monologues about what a good deal an upgraded Samsung refrigerator would be. My husband then called Samsung and got the same story. We are appalled by the treatment we received, the run-around we got, and the fact that we were, in essence, lied to about what was for us a very expensive fridge. The whole point of investing in such a fridge was that we could be assured of its high quality and its longevity. Obviously, this has not been the case. We are now without a fridge as we can not, as yet, afford a new one. I hate to think of the volume of food that had to be thrown away in the past couple of weeks. We will never purchase another Samsung fridge, no matter what 'upgrade deal' is offered and strongly caution any potential new customers to find other more reputable brands such as LG. To say that we regret ever buying this fridge would be an understatement. What a complete waste of money. And for such a major company such as Samsung--what terrible 'customer service'! Everyone: DON"T BUY SAMSUNG REFRIGERATORS.

Don’t waste your money on Samsung 4 door fridge freezer model no SRF717CDBLS $3500.00 dollars it will last 4 years then it will break down due to gas leak. Then your motor will burn out.I will never buy a Samsung fridge again. My moms got a Kelvinator in the garage and lasted 55 years.Still running strong. Plus I had a $4200 Samsung tv lasted 3.5 years bang white dots all over screen. Good bye Samsung sh…. never again…

I purchased the Samsung 717L French Door Fridge in 2018 from Harvey Norman. Since then, I've had ongoing issues with the ice maker — it simply doesn't work properly. Despite it being a known and widely reported fault "AW4", Samsung refuses to take any responsibility now, claiming it's out of warranty. This is extremely disappointing customer… Read more

service from such a big brand. A fridge is a major household investment, and it’s unacceptable for it to fail in such a basic function within a few years. I expected much better quality and support.

Don’t waste your money on Samsung products. This experience has completely destroyed my trust in the brand. I will never purchase a Samsung appliance again and would strongly advise others to stay away. If there is a zero star for review, I would rate it zero.

Many purpose and can put so many food and fruits – Need a bigger fridge and bought this, really like the design and the colour. These fridge makes the food restore in days or more unlike on the old one that I have. Show details ·  1

Fridge been great up until now – Bought the 4 door fridge 35 months ago and ice maker refuses to work Just my wife snd I at home therefore it is not used excessively, for the price we paid disappointed that this is an issue Show details ·  1

Great layout, features and appearance – Bought this fridge due to its large size, internal layout and features. Also very attractive in clear coated black steel. Easy to use but needs a dairy compartment and the door handles require regular cleaning. Has worked really well so far and only required replacement filters about every six months. Very concerned about the many other reviews with ice maker or other reliability problems! Show details ·  1

We have owned this fridge for 6 years now and have had 6 repairs on it under warranty until now. Main issue is ice maker consistently failing - it freezes up internally and leaks water whenever ice dispenser is activated - this has been an issue since about 1 month of ownership necessitating manual defrosting of ice compartment every 3 weeks to… Read more

keep it functioning. Has been inspected and repaired 4 times, including February this year when all parts were replaced - it is failing again now.

Door coating also came off and rust spots developed - had to fight for a replacement door to be fitted which eventually was agreed on.

Fair Trading claim lodged as it was never fit for purpose.

Terrible – Piece of crap for its price and how the hell does this 3k fridge have problems with the icemaker. Buy it if your dumb and has less than 3 brain cells

DON'T BUY this, don't last and Samsung won't fix. Customer service nightmare – We bought Samsung 717L 4 French door fridge from Harvey Norman in 2018 for $3400. Two years ago, there was an issue with ice not dispensing and only fixed it because it’s a common issue. Two weeks ago, it suddenly stopped cooling both fridge and Freezer and displayed 84 C error. After calling Samsung Care (DOESN”T CARE) the support Centre (DOESN”T… Read more

SUPPORT) and gone through a frustrating nightmare for over one hour on the phone, we managed to book authorized technician to come and have a look. The technician, I have to say was nice and understood our situation. He checked and said Compressor had died. After raising a job with Samsung, we were told that since the Unit is out of warranty (although they have 10 years warranty for compressor) and they are not prepared to offer a free-of-charge remedy. Samsung sure must have a different dictionary with a different bizarre meaning for “10 years Warranty”. Instead they gave us the option of choosing a voucher for 15% discount ONLY applies when buying another Samsung fridge online. We also have the option of buying Samsung TV online with 30% off but only 15% off for Fridge to replace the broken one. Why they think I’d want to buy anything Samsung ever again after this experience is just beyond me. It disgusts me that Samsung is using our bad experience with this fridge as a marketing tool to sell more Samsung products.

This is not good enough for the $3400 fridge!!! There is NO customer service at all. The call Centre employees don’t know how to talk to customers, practically threatened four time that they are going to charge us extra for asking to have a technician come in sooner, highly impolite, zero empathy and bad attitude. Best part is there’s no way to escalate situation further because the call Centre personal sneers and makes the decision for you as “The supervisor will tell you the same thing”. I am truly appalled by the way that the customer service representative spoke.

DO NOT buy this fridge !!!! Better yet, do NOT buy anything Samsung because with any problem, you’ll be talking to the same horrifying customer service people and Samsung is not prepared to offer “free-of-charge remedies” when their warranted parts break.

Ice maker on its 3rd repair – As the ice maker is positioned in the fridge it doesn't make ice properly and keeps leaking its a known fault but Samsung just keep on putting more faulty ice makers in only repaired 2 weeks ago and same fault has occurred Show details

Never buy a Samsung fridge – Purchased in 2018 for $3000 had the ice maker repaired twice and it stopped again so we gave up Now the whole fridge has stopped completely Motor gone so disappointed and angry Common fault in these fridges Overseas law suits BEWARE Show details

Rubbish – Had the ice maker repaired twice. Third time the agent says the entire unit (fridge) is defective. Google it, seems there’s a class action against Samsung for this very issue in the USA. Been waiting over a month for Samsung to replace the unit, however they want to issue a store credit which won’t replace the unit because they no longer offer… Read more

it in the AU market - I wonder why that is?

So now I’m stuck with a defective unit and ghosting from Samsung.

Back coating peeling from stainless – I was under the opinion when buying our fridge it was black stainless, not stainless covered in black paint or plastic. I would never have purchased it had I been told this at point of sale. My fridge is nearly 5 years old and now the black is peeling off but this has been happening for some time. Samsung rave on about their limited warranty and dont want to know about it. I will let the ACCC know my thoughts. Show details

Ice maker common problem, had replaced 3-4 times now – We have had this fridge for a few years now and have had nothing but trouble with the ice maker from the very beginning. It constantly stops working, fan makes loud noises prior to it ceasing. Always needing defrosting. We have had the ice maker replaced THREE times now and am over the bandaide solutions. The Repairer who have been kind enough to… Read more

replace the item each time but have stated that they work on this fridge model all the time. 6 years of repairs to one fridge alone, that is ridiculous. Apparently in America there is a class action suit against Samsung for this fridge on this issue. Maybe we should also start one as it's not fair to charge $4k for a product and not have it work properly. We paid more expecting a better product than something more affordable. Big mistake

Lemon – Fridge failed within one month. It took Samsung two weeks to check out the fridge and another week later we haven’t heard an outcome. Meanwhile we have lost hundreds of dollars of food  Show details

Bought for $3399 with cashback 200 – Upgraded to this model after a lot of market research. Bought 2 years before. Love it. Humedity controlled. Cooked food and raw veggies last for long. Bought 5 replacement filters on eBay for $75. Every 6 months have to change the filter. Nothing to complain so far. Most importantly convertible fridge to freezer bottom right compartment. LG doesn't have that option. Show details ·  1

Great fridge! – Our fridge is still very new but so far we love it! I have read other reviews and noticed bad comments about the ice maker. So far ours has been fine although I will say the crushed ice is a bit hit and miss. It is a very sleek and stylish unit. Love the feature of being able to change one of the freezer doors to a fridge as well if you run out of space. I would recommend this fridge! Show details ·  1

Ice machine woes – Fridge and freezer is fine, does their job maintains a reliable temp. Looks nice. BUT like everyone else Ice maker keeps freezing over. Hoping someone can contact me about this urgently Show details

Ice maker freezes over continually – This is a beautiful fridge and the function to change one side of the freezer to a fridge is great. However... the speed at which the ice maker freezes over and blocks up is unbelievable. Its not a little bit of freeze over, it is actually consists of pieces of ice and frost all frozen together in a big block. It started happening a couple of… Read more

months after purchase and happens again every couple of week since. To get the blockage out, i use a large steel knife sharpener to bash the ice blocks out. Getting your hand into the small space and hitting the ice with the force required often leads to bruised and bleeding knuckles. The ice maker is now making a large whirring sounds which can be heard from upstairs. No doubt from all the ice caked into the cracks and crevices in the poorly designed ice maker that can't be defrosted with a hairdryer and loads of mess. Considering this fridge costs 3 times more than my first car, its performance is really not acceptable.

I see they are still selling this model, and I don't want other people to make the mistake of purchasing something so expensive that doesn't do the full job as advertised.

Common Ice Maker trouble tarnishes a good fridge – Owned this fridge almost 2 years. I have read the negative reviews after I searched for a solution to the ice maker frosting up, been happening 3 months now. Before this it had been a great fridge. The best part had been the auto ice function, although slower to shoot out compared to our previous Electrolux. The other great part is the adaptable… Read more ·  1

compartments. We use one for as our drinks fridge and it works well.

Love the dark finish, don't notice fingerprints so much either.

Haven't yet contacted Samsung but hope it will be repaired/ replaced without drama.

Terrible process for warranty claim and bad quality – Agree 100% with [name removed] from QLD. We have had nothing but trouble with this fridge. Replaced the ice maker drawer within a few months of owning this. When I first rang Samsung they stated if they did not believe it was a warranty claim we would have to pay! The whole ice maker drawer needed to be replaced which seems a common problem on… Read more

this. Rang just a few weeks ago as the mother board lights flashing and the fridge and freezer had started to defrost. Once again told if we had done something we are liable. WHY would be do something deliberately to the fridge! Well, the mother board had to be completely replaced - major fail. Then the compressor went and had to be replaced - major fail. Then the ice and water dispenser stop working and had to be repair. Always being told, "If our fault you have to pay". Under Australian consumer law after 3 fails we are entitled to a refund. Getting the same run around that Becca is getting. Think they are stalling till warranty expires.