Sharp R350YW / R350YS Questions & Answers

bought July 2021

I have had mine for over 4 years with no problems. Did only have issues with the cover over the light inside but microwave still works perfectly well

Hi Tess, we are concerned to hear of your experience with this product. We would encourage you to reach out to ccare@sharp.net.au, referencing your review to discuss this further with our Customer Care team.

Hi Lyn, Thank you for your question. We encourage you to contact our Customer Care team by phone on 1300 135 022 so that they can troubleshoot and assist you accordingly.

Hi Pamela, thank you for your interest. We encourage you to contact our customer care at ccare@sharp.net.au, or by phone on 1300 135 022, referencing this question. They will assist you accordingly.

Hi Sue, we have responded to your question as well in the other post. We encourage you to contact our Customer Care team either via email at ccare@sharp.net.au, or by phone on 1300 135 022, referencing this issue. Our customer care team will contact you to assist accordingly.

Hi Zouki, Thank you for your question. We encourage you to contact Customer Care either via email at ccare@sharp.net.au, or by phone on 1300 135 022, referencing this question so that our team can troubleshoot and assist in resolving the matter.

Hi Dawn, If you could please send your contact details to ccare@sharp.net.au,our team will assist you accordingly.

That sounds like something that's worth getting a technician to check out. Also to make sure that it will still function as intended

Have you phoned the store where you made the purchase? I would suggest doing that first as your microwave would be under warranty.

Hi Noel, We are concerned to hear of your experience and would like to investigate. If you could please send your contact details through to ccare@sharp.net.au, referencing this CRN 533798, a member of our team can assist and work towards achieving a satisfactory resolution for you.

Kind regards,

Sharp Australia

Hi Silby,

Thank you for your question. In regards to your question, we encourage you to contact our customer care team by phone on 1300 135 022, our customer care team will be able to assist with your question.

Kind regards,

Sharp Australia

Try the "reheat dinner plate" setting and cover with a paper towel, not gladwrap.Perhaps the "reheat soup" setting will help with the milk problem.

Hope this helps.

Hi Julie,

Thank you for contacting us. If you could please send your contact details to ccare@sharp.net.au, our customer care team will be able to assist and guide you accordingly.

Kind regards,

Sharp Australia

Okay if I cover with a paper towel then I lose the sauce, the paper towel will soak it up. I did try however putting paper towel over the gladwrap, and did use the dinner plate setting but still had nuked gladwrap.

My power button when pressed each time decreases the power by 10%, when I reheat I decrese the power to about 60 or 70% for less time and then check the heat of what I am reheating then go again, If I increase the power I decrease the time I reheat it. I don't use the reheat I just use the power button to control the heat.

I use paper towel if it's for a longer period or a plastic container with the corner of the lid open. I would suggest buying good quality (heavy duty) gladwrap that is suitable for microwaves.

Hi John Thank you for your question. Unfortunately you are unable to increase the display brightness on this microwave. If you do require any assistance in the future, please do not hesitate to contact us via ccare@sharp.net.au.

Kind Regards,

Sharp Australia

Thanks for your question Tess. I don't know. It seems to be something to do with the inverter technology. Although my last Panasonic microwave had inverter technology and it didn't cool down. The Panasonic lasted about 10 years. It still goes, but the door latch broke. A few people on this forum have been complaining about their machines burning. Perhaps the inverter technology gets hot and this is the manufacturer's attempt to avert this.

Hi Tess,

In regards to your question, all Convection and Inverter Microwave Ovens have the cool down function to ensure longevity of the Convection/Inverter components.

Kind regards,

Sharp Australia

I would treat it as a safety feature in that it allows the food to settle a little first before a person takes it out to eat. On a lot of microwave dinners it recommends not pulling away the plastic for a minute or two before opening (don't ask me how I know that) : P

Sorry - I don't know!

Hi Zell, In regards to your question, all Convection and Inverter Microwave Ovens have the cool down function to ensure longevity of the Convection/Inverter components. Hence, you will not be able to turn off the cooling function.

Kind regards,

Sharp Australia

Why would you want to turn the cooling function off?

Hi Netty,

Thank you for contacting us. If you could please send your contact details to ccare@sharp.net.au, our customer care team will be able to assist and guide you accordingly.

Kind regards,

Sharp Australia

Have you removed the turntable tray?do so-put a cup of water in & start without the turntable.If the center piece moves,problem is because the turntable is not being grasped by the center of the oven.Superglue worked for me for a long time with this problem.

Other reasons-Turntable motor may need replacing especially after years of service.Control panel may be defective.Be sure turntable & wheels are clean.

After 28 years I think a new microwave is needed.

You have the old reliable Sharp-I would by recent experience NOT go there-Harvey Norman treated me well with constant replacement of (3) Sharp no power-whereas other retailers have returned for repairs & you have no oven for weeks.I now have a Panasonic Model Number NN-SF574S & Its terrific-I live in fear of what happened with the Sharp.My Panasonic-Doesnot call me with 5 beeps every few minutes time is finished-Doesnot "cool" for a minute after every use,even if only used 10 secs.Does the job.

Panasonic beeps 5 times at end of cook cycle & shuts up.Cools occasionally & never has excess moisture left dripping inside.Cost--Bargained at $197.00-There's cheaper-but --longevity-ease of use-peace of mind,is worth a little more money.

Thank you. I will try those options first before buying a new one. It still does everything really well except turn. I think if I can fix the turntable then it will last another 28. Years

Dear Sharp Australia I do not want to give out my telephone number on this site where everyone can see. My e-mail address though is [email removed] where I can be contacted on.

Unfortunately some microwaves can rust in the turntable and the older they are I think the more likely it is. This happened to me when I purchased a good second hand one. Now when my microwave is wet I grab the whole roll of paper towel to absorb all the moisture. Peace of mind is great!!

Thank you everyone for all the responses. I had decided to buy a new microwave and so far is doing the job fabulously, although I still have to flick through the instruction book for different items of cooking. I bought a LG Smart Inverter.

Hi Anth, Thank you for your question. All Sharp Microwaves instant cook settings have been programmed to automatically heat for 1 minute at high. As this is programmed into the microwave, you will need to manually set a time for 30 seconds.

Kind Regards,

Sharp Australia

Can you please tell instructions to change the time from 1 minute to 30 seconds for instant cook setting. I went through manual online and couldn’t figure out that steps involved. Your help would be highly appreciated. Thanks.

Can you please tell instructions to change the time from 1 minute to 30 seconds for instant cook setting. I went through manual online and couldn’t figure out that steps involved. Your help would be highly appreciated. Thanks.

There's not much I use 30 seconds or a minute for on this machine as it's very powerful.

Dear Cheryl,

Thank you for contacting us. If you could please send your contact details to ccare@sharp.net.au, our customer care team will be able to assist and guide you accordingly.

Kind regards,

Sharp Australia

Press Info/Timer above the START button & follow the prompts. Sometimes pressing STOP/CLEAR first is a good idea.

Hi Debra, Thank you for your question. It sounds like your microwave may be in “Demonstration Mode”, page 19 of your operation manual will provide details turn this mode off. If you have misplaced yours, you can obtain the operation manual at external link . If you have any additional questions, please do not hesitate to contact us at ccare@sharp.net.au.

Thank you,

Sharp Australia

I have just been back to Harvey Norman's where I purchased the microwave and have been told it was "Dead On Arrival" and that is why the timer was not working correctly. They will replace the microwave immediately.