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Simonds QLD, Loganholme

Simonds QLD, Loganholme

4.6 from 225 reviews

Reviews

4.6

225 reviews
5
(168)
4
(40)
3
(3)
2
(5)
1
(9)
  • Build Stage
  • Customer Service
    4.4 (46)
  • Site Admin
    4.4 (37)
  • Timeliness
    4.5 (37)
  • Structural Integrity
    4.6 (29)
  • Plumbing & Waterproofing
    4.5 (25)
  • Electrical & Lighting
    4.1 (27)
  • Flooring
    4.5 (23)
  • Transparency
    4.4 (40)
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Perfect!

published

Our building experience with Simonds was smooth sailing. I was really happy of the whole building experience. I had no issues at all. All were done at a timely and expected manner. The PCI inspection was perfect. Everything turned out so well. A big thanks and shoutout to Carol L, Lyn S and Jared H. You are all so good and professional in what you do. Keep up the goodwork! I highly recommend Simonds!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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3 comments
Simonds
Simonds H.Simonds
Mavi
Mavi

Q4274

Simonds
Simonds H.Simonds

Thanks Mavi, we will pass this on.
Thank you.

Jesse Reinke

Jesse ReinkeSouth East Queensland, QLD

Amazing Experience

published

Our home building process has been a truly great experience, especially as first timers. Sales consultant Afzal Baig started us on our journey and made sure we had all the information we needed. Our styling appointments were prompt and professional (thanks Emma, Leah, Rita, Jazmin and team). This was surprising as with Covid restrictions we thought it would make the process harder. The information they had on the products they were selling and the tools at their disposal allowed us to see rendered images of what our choices would look like. Our build will start soon and we can't wait to get into our new home. Would recommend Simonds to all home builders.

Customer Service
Transparency
Build StagePre-Construction
Construction End DateNovember 2020
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1 comment
Simonds
Simonds H.Simonds
Sepehr

SepehrIllawarra, NSW

Great professional construction service.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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3 comments
Simonds
Simonds H.Simonds
Sepehr
Sepehr

Many thanks for your reply. My job number is Q4199 and I would appreciate to pass my feedback onto team members.

Simonds
Simonds H.Simonds

Thank you Sepehr, we will pass on your feedback.

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Poor quality work

published

Walls are bowed , pantry shelves bowed , cracks in the house . Timely maintenance not done.Ridiculous paint work. Un experienced staff , lack off knowledge, not proper documentation.final cost was high .
Staff is not cooperative at all specially their coordinator officer erin Powell
I have put the request for maintenance three months ago but no response at all.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2019
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5 comments
Simonds
Simonds H.Simonds
Gurminder singh
Gurminder singh

Q3837

Simonds
Simonds H.Simonds

Thank you for your job number. I have passed your concerns on to the relevant internal team to be investigated.

Stuart M.

Stuart M.South East Queensland, QLD

  • 2 reviews

Professional organisation

published

We dealt with Jo Mathers at Simonds Homes display at the Coomera Foreshore Display. Jo was fantastic as this was the first home we were going to build as an investment. Jo not only was patience in going through things slowly, explaining in detail the best options for the Build. We must have called Jo 20 times to confirm, discuss and more questions and she was only happy to make time.

Cayde, the site foreman was great in providing feedback and keeping me informed.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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3 comments
Simonds
Simonds H.Simonds
Stuart M.
Stuart M.

Q4214

Simonds
Simonds H.Simonds

Great, thank you Stuart. We will pass on your lovely feedback to the relevant internal team members.

Pamela F.

Pamela F.South East Queensland, QLD

I am so impressed with the end result!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Simonds
Simonds H.Simonds
Bev

BevSouth East Queensland, QLD

So far so good

published

Hopefully its not too early to be writing a review and hope things remain as they are. Simonds has been amazing so far as my house is still under construction.
Jason from Springfield Display home made good modern choices for us.
Rita made a great impression in one day during selection.
Emma is the best, prompt responses and always keep you up to date.
David managing the construction has been awesome, surprised the neighbours with the work done in a day. For those not mentioned in person, trust me you make a good team.
I hope not to edit my review with time..haha..Thanks guys

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
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3 comments
Simonds
Simonds H.Simonds
Bev
Bev

Job number Q4281

Simonds
Simonds H.Simonds

Thank you Bev. We will pass your feedback on to the relevant team members.

jagdeep

jagdeepSouth East Queensland, QLD

Cheap quality and faulty product

published
Customer Service
Transparency
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateMarch 2019
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3 comments
Simonds
Simonds H.Simonds
jagdeep
jagdeep

It’s Q3849. Sorry but I don’t think there is anything gonna happen so no point to be investigated because I already talked to the maintenance manager and the team but seems like nobody cares.

Simonds
Simonds H.Simonds

Great experience!

published

Both pre&post sales teams are friendly and helpful.

All enquiries were answered/addressed in time and to our satisfaction.

We were given updates in detail during and at the end of each stage with pictures.

Construction was completed ahead of the schedule.

The house looks amazing.

Quality and inclusions were as per the contract and promised.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateMay 2019
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1 comment
Simonds
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Michael Sampson

Michael SampsonSouth East Queensland, QLD

Our Journey with SIMONDS

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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3 comments
Simonds
Simonds H.Simonds

Hi Michael,
Thank you for your valuable feedback. We are sorry to hear that you experienced some issues throughout your build. If you would be able to provide us with your job number, we can have our internal team look into these for you.
Thanks

Michael Sampson
Michael Sampson

Good day,
Our job no. is Q4115, but these corrective action issues are being attended to by our construction supervisor Jared, and all going well should be fully resolved by the end of this week or next. Thank you for your response.
Regards, Michael

Simonds
Simonds H.Simonds

Hi Michael,
Thank you for providing us with this information. Let us know if we can assist you with anything further.
Thanks

JAISON J.

JAISON J.South East Queensland, QLD

Great Experience So Far

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateAugust 2020
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3 comments
Simonds
Simonds H.Simonds
JAISON J.
JAISON J.

Q4284

Simonds
Simonds H.Simonds

Hi Jaison,
Thanks for sending through this information, we have passed your feedback through to our internal team.
Thanks

Katrina

KatrinaQueensland

Stress Free Service & Very Helpful

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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3 comments
Simonds
Simonds H.Simonds
Katrina
Katrina

Hi our Job # is Q4275 :)

Simonds
Simonds H.Simonds

Hi Katrina, thanks for the information. We have passed your feedback through to our internal team.
Kind regards

Frank F.

Frank F.South East Queensland, QLD

Excellent journey with Simonds

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateMay 2020
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3 comments
Simonds
Simonds H.Simonds

Hi Frank,
Thanks for your great feedback. We are excited to help your dream home become a reality.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks

Frank F.
Frank F.

Q4138

Simonds
Simonds H.Simonds

Hi Frank,
Thanks for sending through this information, we have passed it onto our internal team.
Thanks

The reviewer stated that an incentive was offered for this review

Daals

DaalsQueensland

So far, we have had a wonderful experience.

published

The Simonds team, on our journey to building our first home, have been amazing. In order to get the ball rolling they were very accommodating and extremely helpful. We were always greeted with a genuine smile and all questions/emails were answered honestly and promptly. We had such an enjoyable time selecting colours and material for our home and the whole process was not stressful at all.

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds

Hi Daals,
Thanks for your great feedback. We look forward to progressing to the next stage of your build with you.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks

Daals
Daals

Thankyou! The job number is Q4300

Simonds
Simonds H.Simonds

Hi Daals, thanks for providing this information, we have passed this through to our internal team. Thanks

Haha

Haha

  • 2 reviews

Terrible experience and never come back to Simonds homes.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateJanuary 2020
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6 comments
Simonds
Simonds H.Simonds

Hi,
Thanks for contacting us with your query and we apologise for any inconveniences, as well as for the customer service you have been receiving to date.
Do you mind providing your job number so we can follow this up with the relevant team? Thanks

Haha
Haha

Q3947. The THIRD supervisor already gave us the PCI date which is 16th of January. He said that is the earliest time so there seems nothing your team can help us. We just hope there is no more new supervisor or delay. Thanks.

Simonds
Simonds H.Simonds

Hi,
Thank you for providing this information. While we are glad to hear you have been given a date for your PCI, we have passed your feedback through to our internal team to investigate.
Thanks, Simonds

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Julia

JuliaSouth East Queensland, QLD

  • 2 reviews

Awesome Job Simonds

published

Simonds has helped us build the perfect home for our family in every way possible, from finding the perfect land, discussing different building designs, answering the phone at random times when we have questions about anything and everything, and still do!! We were aloud to check out the build site with the site manager at any time. The workman ship is beautifully done, all our family has stated it is better then they even thought it would have been. And we stayed within budget which is totally awesome.

Customer Service
Transparency
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2019
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1 comment
Simonds
Simonds H.Simonds

Hi Julia,
Thanks for the great feedback. We are glad to hear your build exceeded your expectations.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds

O.D

O.DSouth East Queensland, QLD

  • 2 reviews

Thank you to the Dream Team for giving us our dream home!

published

The team at Simonds QLD have been amazing. Thank you to Troy, our SS, who has been wonderful in his willingness and speed to accommodate our request. We have worked along side with him for the past 10 months and he’s always included us in all the decision making. Special mention to Lyn, Rita and Jaz who’ve helped us pre- and during- construction. Lyn, our CRC, went above and beyond to assist us in all our queries and concerns. This build was not without hiccups but Simonds QLD has always rectified without any contention and have gone above and beyond. Thank you again!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
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3 comments
Simonds
Simonds H.Simonds

Hi O.D.,
Thanks for your great feedback. We are glad to hear you found our team helpful and efficient.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks

O.D
O.D

Q3972, cheers!

Simonds
Simonds H.Simonds

Thank you for providing that for us. This has been passed through to our internal team.
Thanks, Simonds

Ravi

RaviSydney, NSW

A positive building experience

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateMarch 2019
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1 comment
Simonds
Simonds H.Simonds
JIn

JInSouth East Queensland, QLD

Perfect job

published

build my own house with Simonds, the experience is fantastic. friendly staff and every thing on scheduled. good job Simonds, will recommend to my friend in future.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
See all answers
1 comment
Simonds
Simonds H.Simonds

Hi Jin,
Thanks for your great feedback. We are glad to hear you found our team to be friendly and timely in their work.
If you would like to, please provide your job number so we can pass on your feedback to relevant team members.
Thanks, Simonds

A+ when you build with simonds

published

our first home just been finished with Simonds, Well done!!!

frist of all, i would like to thanks jessica, everything i need, she always there to help me and also i would like to thanks our project manager Cameron & Russell. the workmanship and quality of my property at helensvale is very good. the final cost is similar with our estimated cost. i did not pay big money for such a big home, i am very happy with them.

if i am building our second home, i will find your guys again.
thank you all.
all the best
regards

ye chen and peng fu

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2019
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1 comment
Simonds
Simonds H.Simonds
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