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Simonds QLD, Loganholme

Simonds QLD, Loganholme

4.6 from 217 reviews

Reviews

(162)
(39)
(3)
(4)
(9)
  • Build Stage
    • Post-Construction (22)
    • Pre-Construction (11)
    • Mid-Construction (11)
  • Customer Service
    4.5 (37)
  • Site Admin
    4.4 (30)
  • Timeliness
    4.6 (30)
  • Structural Integrity
    4.7 (24)
  • Plumbing & Waterproofing
    4.6 (20)
  • Electrical & Lighting
    4.3 (22)
  • Flooring
    4.6 (18)
  • Transparency
    4.5 (31)

Reviewer Photos & Videos

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Michael Sampson

Michael SampsonSouth East Queensland, QLD

  • Verified customer

Our Journey with SIMONDS

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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3 comments
Simonds
Simonds H.Simonds

Hi Michael,
Thank you for your valuable feedback. We are sorry to hear that you experienced some issues throughout your build. If you would be able to provide us with your job number, we can have our internal team look into these for you.
Thanks

Michael Sampson
Michael Sampson

Good day,
Our job no. is Q4115, but these corrective action issues are being attended to by our construction supervisor Jared, and all going well should be fully resolved by the end of this week or next. Thank you for your response.
Regards, Michael

Simonds
Simonds H.Simonds

Hi Michael,
Thank you for providing us with this information. Let us know if we can assist you with anything further.
Thanks


JAISON J.

JAISON J.South East Queensland, QLD

  • Verified customer

Great Experience So Far

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateAugust 2020
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3 comments
Simonds
Simonds H.Simonds
JAISON J.
JAISON J.

Q4284

Simonds
Simonds H.Simonds

Hi Jaison,
Thanks for sending through this information, we have passed your feedback through to our internal team.
Thanks

Katrina

KatrinaQueensland

  • Verified customer

Stress Free Service & Very Helpful

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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3 comments
Simonds
Simonds H.Simonds
Katrina
Katrina

Hi our Job # is Q4275 :)

Simonds
Simonds H.Simonds

Hi Katrina, thanks for the information. We have passed your feedback through to our internal team.
Kind regards

Frank F.

Frank F.South East Queensland, QLD

  • Verified customer

Excellent journey with Simonds

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateMay 2020
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3 comments
Simonds
Simonds H.Simonds

Hi Frank,
Thanks for your great feedback. We are excited to help your dream home become a reality.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks

Frank F.
Frank F.

Q4138

Simonds
Simonds H.Simonds

Hi Frank,
Thanks for sending through this information, we have passed it onto our internal team.
Thanks

The reviewer stated that an incentive was offered for this review


Daals

DaalsQueensland

  • Verified customer

So far, we have had a wonderful experience.

published

The Simonds team, on our journey to building our first home, have been amazing. In order to get the ball rolling they were very accommodating and extremely helpful. We were always greeted with a genuine smile and all questions/emails were answered honestly and promptly. We had such an enjoyable time selecting colours and material for our home and the whole process was not stressful at all.

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds

Hi Daals,
Thanks for your great feedback. We look forward to progressing to the next stage of your build with you.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks

Daals
Daals

Thankyou! The job number is Q4300

Simonds
Simonds H.Simonds

Hi Daals, thanks for providing this information, we have passed this through to our internal team. Thanks


Haha

Haha

  • 2 reviews
  • Verified customer

Terrible experience and never come back to Simonds homes.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateJanuary 2020
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6 comments
Simonds
Simonds H.Simonds

Hi,
Thanks for contacting us with your query and we apologise for any inconveniences, as well as for the customer service you have been receiving to date.
Do you mind providing your job number so we can follow this up with the relevant team? Thanks

Haha
Haha

Q3947. The THIRD supervisor already gave us the PCI date which is 16th of January. He said that is the earliest time so there seems nothing your team can help us. We just hope there is no more new supervisor or delay. Thanks.

Simonds
Simonds H.Simonds

Hi,
Thank you for providing this information. While we are glad to hear you have been given a date for your PCI, we have passed your feedback through to our internal team to investigate.
Thanks, Simonds


Julia

JuliaSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Awesome Job Simonds

published

Simonds has helped us build the perfect home for our family in every way possible, from finding the perfect land, discussing different building designs, answering the phone at random times when we have questions about anything and everything, and still do!! We were aloud to check out the build site with the site manager at any time. The workman ship is beautifully done, all our family has stated it is better then they even thought it would have been. And we stayed within budget which is totally awesome.

Customer Service
Transparency
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2019
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1 comment
Simonds
Simonds H.Simonds

Hi Julia,
Thanks for the great feedback. We are glad to hear your build exceeded your expectations.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds


O.D

O.DSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Thank you to the Dream Team for giving us our dream home!

published

The team at Simonds QLD have been amazing. Thank you to Troy, our SS, who has been wonderful in his willingness and speed to accommodate our request. We have worked along side with him for the past 10 months and he’s always included us in all the decision making. Special mention to Lyn, Rita and Jaz who’ve helped us pre- and during- construction. Lyn, our CRC, went above and beyond to assist us in all our queries and concerns. This build was not without hiccups but Simonds QLD has always rectified without any contention and have gone above and beyond. Thank you again!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
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3 comments
Simonds
Simonds H.Simonds

Hi O.D.,
Thanks for your great feedback. We are glad to hear you found our team helpful and efficient.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks

O.D
O.D

Q3972, cheers!

Simonds
Simonds H.Simonds

Thank you for providing that for us. This has been passed through to our internal team.
Thanks, Simonds

Ravi

RaviSydney, NSW

  • Verified customer

A positive building experience

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateMarch 2019
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1 comment
Simonds
Simonds H.Simonds
JIn

JInSouth East Queensland, QLD

  • Verified customer

Perfect job

published

build my own house with Simonds, the experience is fantastic. friendly staff and every thing on scheduled. good job Simonds, will recommend to my friend in future.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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1 comment
Simonds
Simonds H.Simonds

Hi Jin,
Thanks for your great feedback. We are glad to hear you found our team to be friendly and timely in their work.
If you would like to, please provide your job number so we can pass on your feedback to relevant team members.
Thanks, Simonds


  • Verified customer

A+ when you build with simonds

published

our first home just been finished with Simonds, Well done!!!

frist of all, i would like to thanks jessica, everything i need, she always there to help me and also i would like to thanks our project manager Cameron & Russell. the workmanship and quality of my property at helensvale is very good. the final cost is similar with our estimated cost. i did not pay big money for such a big home, i am very happy with them.

if i am building our second home, i will find your guys again.
thank you all.
all the best
regards

ye chen and peng fu

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2019
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1 comment
Simonds
Simonds H.Simonds

Nayeem Hossain

Nayeem HossainSouth East Queensland, QLD

  • Verified customer

Simonds Homes, the best con artist of the building industry in Queensland.

published
Customer Service
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1 comment
Simonds
Simonds H.Simonds

Hi Nayeem,
Thank you for getting in touch. We're sorry to hear about your experience. We want to make sure all your concerns are investigated and addressed.
We will pass this onto our internal team to be investigated.
Thanks, Simonds


Butters.

Butters.South East Queensland, QLD

  • Verified customer

Just Missed The Mark From Being Great

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2019
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1 comment
Simonds
Simonds H.Simonds

Hi Butters, Thanks for the feedback. We`re always keen to receive feedback to improve future service. We`d love to pass through this information to the Internal Service team so if possible could you provide your job number? Thanks, The Simonds Team


Matthew Singleton

Matthew SingletonSouth East Queensland, QLD

  • Verified customer

Awesome people every step of the way.

published

We spoke with many builders before getting to Simonds. But from the first time we walked into their doors it was a completely different atmosphere. They really wanted to find out about our situation and to match a home to our needs. Through out the process they could not be more helpful or friendly. I will and have recommended Simonds to anyone looking to build. cannot fault.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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1 comment
Simonds
Simonds H.Simonds

Hi Matthew, thanks for the feedback and great to hear you had a positive experience building with Simonds. We would love to share your feedback with the relevant team if possible, please could you share your job number? Thanks, the Simonds team.

Kildare W.

Kildare W.South East Queensland, QLD

  • 2 reviews
  • 3 likes
  • Verified customer

The build is overall good, Customer Service needs Work!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2018
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1 comment
Simonds
Simonds H.Simonds
Henry

HenrySouth East Queensland, QLD

  • Verified customer

Excellent Builder!

published
Customer Service
Transparency
Site Admin
Build StageMid-Construction
Construction End DateAugust 2019
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3 comments
Simonds
Simonds H.Simonds

Hi Henry, thanks for your feedback and trusting Simonds with your first home build! We'd love to share your feedback with the relevant team if possible, would you be able to please share your build number. Thanks, The Simonds Team.

Henry
Henry

Hi, Its Q3747

Simonds
Simonds H.Simonds

Thanks Henry, confirming we have passed this feedback on.


Richy8888

Richy8888South East Queensland, QLD

  • Verified customer

Happy in my new home.

published
Customer Service
Transparency
Site Admin
Timeliness
Electrical & Lighting
Build StagePost-Construction
Construction End DateMay 2019
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3 comments
Simonds
Simonds H.Simonds

Hi Richard, thanks for your great feedback on your build with Simonds. We'd love to share this with the relevant team if possible. Would you be able to share your build number? Thanks, The Simonds Team

Richy8888
Richy8888

Q3725

Simonds
Simonds H.Simonds

Thanks Richard, confirming we have sent this onto the team.


Michael French

Michael FrenchSouth East Queensland, QLD

  • Verified customer

Fastest Build in the Estate

published

This is our first build as we normally renovate, however once we got past the planning and approval stage Simmonds have hit the ground running. From what we have seen so far the quality has been great. Due to our large block the Supervisor allowed us to work on the block around the house while it was getting built. We are currently on track to be one of the quickest builds in the estate and Simmonds have still managed to maintain quality.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StageMid-Construction
Construction End DateJune 2019
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3 comments
Simonds
Simonds H.Simonds

Hi Michael, thanks for trusting Simonds to complete your first home build! We'd love to share your positive feedback with the team if possible, are you able to share your job number? Thanks, the Simonds team

Michael French
Michael French

Q3717

Simonds
Simonds H.Simonds

Thanks Michael, confirming this has been sent onto the team.


Mark O.

Mark O.South East Queensland, QLD

  • Verified customer

Grade A customer service!!!

published

My experience with the display house in helensvale with sebastian was amazing he helped me with re designing of the house., when i was finished with him , he constantly updates me and checks if i need something more and if i have any problems not hesitate to call him and just awesome service.
Had a wonderful experience with my gallery , the staff was so helpful,
Maria fixing all my papers and submitting it to council even though i am still waiting for my approval from my bank so that nothings going to be delayed. There always available anytime i need something to change and add ,
Over all happy and will recommend....

Customer Service
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Timeliness
Build StagePre-Construction
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1 comment
Simonds
Simonds H.Simonds

Hi Mark, thanks for the feedback! Great to hear about your positive experience with Simonds!


DeepakDamera

DeepakDameraSouth East Queensland, QLD

  • Verified customer

Great Builder, lived up to the expectations!

published

This is our first build and we were definitely nervous getting into the process. But right from the initial discussions to the current pre handover phase, it's been an absolute pleasure working with Simonds homes. Customer is their highest priority. Our CRC Maria Loranzo has done a fantastic job coordinating the whole time. I wanted a change in my design very late in the build and they came up with a good solution which made us happy. The build is nearing completion and so far the build looks good. Very excited for handover soon. The build time super impressive so far. Good job Simonds team. I would recommend them to anyone for a smooth, stress-free home building.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
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3 comments
Simonds
Simonds H.Simonds

Hi Deepak, thanks for the feedback and fantastic to hear you've had such a positive experience building with Simonds. We'd love to share your feedbakc with the relevant teams, would it be possible for you to share you job number for the build?

DeepakDamera
DeepakDamera
Simonds
Simonds H.Simonds

Thank you Deepak, we'll pass this onto the team.


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