Customised Walker - Morphettville SA
We met with Luke Townsend at the Seaford Rise Display Centre and were immediately blown away with his excellent customer service. He listened to what we wanted and quickly worked on a plan that would suit our needs. We customized the Walker by removing the lounge room and making Bedrooms 2, 3 as well as the family room larger. We had a butlers pantry and small study included in the design as well. It is an amazing home!
The team coordinating our build were amazing, with Steve coordinating the build and Michelle keeping us informed of the process with her weekly updates. We identified a couple of minor issues during the build, but were able to discuss these and determine the cause of the issue (some our own fault - through not reviewing the plans properly) and were able to organise for these to be remedied.
Excellent sales, prompt repairs
It's been just over three months living in our Simonds home, and we've just had our maintenance completed - we submitted the form (which admittedly had some really picky bits and pieces), and the following monday, they were all repaired.
The process was relatively simple, any hiccups throughout the process were smoothed over by our Building Supervisor, Steve Djurickovic; being first home builders, we knew nothing, but Steve had the patience and understanding to guide us through every step.
The biggest highlight was our sales rep, Luke Townsend, who went over and above his role during the entire process. If we were unsure of anything, we could shoot him off an email and we'd get a response straight away - day or night. He made us feel in control of our build and confident in Simonds as a whole.
Candice and Chris
Pre-Construction we have had a wonderful experience with Simonds Homes and Kelly Kellogg in particular. Kelly has handled issues that have risen wonderfully, with an open mind and has been so incredibly supportive and knowledgeable. She has put our needs first, as the home owner and has ensured our satisfaction when it comes to changes, materials, colours ect. All of our questions have been answered and we felt very comfortable with Kelly, the nature and attitude she has come to meetings with has ensured we felt confident in her ability to manage our build contract. We haven't felt pushed into anything and have felt supported during our experience, with particular emphasis of making sure we are happy with everything from Kelly. We are very eager to start the next stage and cannot wait to see our home built.
Excellent Support and Great Design.
We would like to thank Simonds for our beautiful new home, well constructed and delivered in within their set parameters. From the very beginning our sales consultant Cahill was very efficient in helping us secure a block to commence with and gave us his time without question or delay.
During our time in the gallery selection (a process that could have been overwhelming) we had great input and guidance from Trish Dean. It was clear she had experience and knowledge along with great people skills to help us make the selections required.
We especially want to acknowledge the level of support and guidance we received from our Site Manager, Andy Creeper. We weren't sure what to expect from this stage of the building process, but Andy made himself available to us and invited us to ask as many questions as necessary during the building. He then answered all questions promptly and with clarity and any he wasn't sure on he would always seek the answer and get back to us. It was also clear to us that he had a great working relationship with his building team and maintained communication with them to help sort through any issues or concerns that may have occurred. He had a keen eye with attention to detail as we conducted our inspections with him. Andy would explain any irregularities with us to ensure we understood what was being done to fix it.
We both really appreciated Andy (and his team) for helping to make the whole process relative painless and how he expatiated the process and get us into our house (and out of the caravan).
Thank you once again for everything.
Kind Regards Emile and Lydia Najjar
Finally a Builder we can Trust!
As with any builder and any construction it is impossible for every single thing to go smoothly, so my wife and I had a few issues along the way which admittedly put doubt and concern in our minds. However having been through a build previously with another builder which was an absolutely awful experience we have learned that documented, prompt and fair communication is paramount! This will leave full accountability with the builder having been given fair opportunity to respond and resolve an issue.
Simonds SA's Site Supervisor Steve was an excellent communicator as was Kelly at SA Head Office, between the two of them they were on top of every single issue we came up with and we were soon feeling cautiously comfortable. Throughout the build nothing seemed to be too much trouble for any of the team and they went out of their way to make us happy.
After the build was complete and we moved in we were provided with a very professional handover with all the info we could possibly need to feel in control and comfortable. Not to mention a beautiful gift pack as a house warming gift! We were however faced with some fairly serious and urgent issues once in the house and based on our previous experience we immediately feared the worst!
So far we have had around five issues that we would consider fairly concerning and requiring immediate attention. I made contact with Kelly and Steve via phone and email, to my utter surprise I received responses from both the very same day, trades people were there within the same week and the issues resolved! As I said earlier, no build goes perfectly and no builder is perfect, however a truly good builder will show themselves to be so in your hour of need when you reach out to them! This was our experience with Simonds SA and we thank them sincerely and congratulate them on putting together a fantastic team with a client satisfaction focus and an incredibly thorough and professional customer service system.
Well done Simonds!
Jake and Sarah
So far, so good
Because of delays with the settlement of our land, our build hasn't started just yet but the experience we have has with Simmonds so far has been excellent. The initial consultations with James were helpful and informative. He had a lot of good suggestions and was very patient - even when we changed our mind about which house we wanted to look at.
From then the girls from the Adelaide office have been in constant contact with us guiding us through the rest of the process from contracts to settlement etc.
As first time builders we have really appreciated the way that we have been treated throughout this process and we are very much looking forward to the build and getting into our home.
A Smooth and Easy Process All arround
Initially Mathew the Sales Representative at St Clair, was very helpful when selecting the design and plan of our home.
We found both workmanship and build quality of a very high standard, inside and outside.
Our build is well managed by Heath our site supervisor, who at all times kept us updated with all the progress and that is really helpful and professional. He always answer any query regarding the build.
We were very impressed by Kelly Kellogg our CRC, who kept us informed of requirements and progress and supported us whenever necessary. Beyond everything else she also helped us to solve the issue with the Bank. Whenever we had put our query she was there to help us doesn’t matter how many times we called her she is always there.
All the office staff is very friendly the receptionist Rene always greeted us with friendly smile and Our gallery experience was great with Trish.
So if you ask if we want to build again I would say yes of course we will build with Simonds Again.
We have been dealing with Simmonds for almost 2 years now. Our first ever experience was with Cahill who is in the Blakes Crossing office. From that first initial appointment we have been blown away with how helpful he was. Our selection day was a fantastic experience and made alot easier by the experienced staff. I couldn't recommend Simmonds & Cahill enough
Two Stunning Homes - Adelaide
Okay, so we were first timers and we took our time before deciding on a builder. Simonds could have got sick of us, with all our questions and concerns... but they didn't. They patiently guided us through every step of the process and were professional and never made us feel silly. From our contract signing through to handover, we found every person we dealt with very friendly and helpful. At gallery selection, we were guided through and did not feel rushed or under pressure to decide. They get that this is a big outlay, and treated us with respect and patience. The Adelaide office is who we mainly dealt with, and Josh was very helpful and returned our calls and emails. Heath was our supervisor, and nothing was too much hassle. We could meet on site regularly and ask as many questions as we liked. The fixed contract helped and we had no nasty surprises. Josh advised us during the build, they had found out we could get NBN pre wired, which would save money doing it later. This was the only extra charge, which we agreed to of course. The houses came up a treat, and everyone that comes through our new homes, is blown away by the style and the quality of the finishes. We did quite a few upgrades, which came up really well. We will live in, and sell one. To give an idea of how good they are, the offers we have received for one house, will very comfortbaly pay for the build of both houses, plus more. So thanks to Simonds Homes Adelaide, and the team there. Couldn't be happier.
Great journey soo far...
starting from the 1st day the journey is good so far...initially got lot of help from Milie Matrovic(Marsden park). She knows what she is doing, she understood all our requirements and helped us a lot with all the changes which we wanted.
Then we were introduced to Eloise Joseph as our project coordinator. She is been very helpful till now. She was very quick with all my quarries and requests which was asked at the last moment, so big thanks to her.
At Gallery appointment Louise helped a lot to select the colour for the doors and wall.
Great work guys so far...hope it remains the same till the end.
A smooth and easy process
James Richards was very easy to deal with and I did not feel like I was being "sold to", he asked lots of questions, gave advise and went above and beyond to arrange for me to see a display of the home I eventually chose prior to Christmas shutdown. Josh Stevens has also been excellent throughout the selections and contract signing phase. This gives me the confidence that the build will also go smoothly.
So Far, So Good!!
We have recently paid our deposit with Simonds! They have been fantastic to deal with so far. Everyone from Simonds that we have dealt with have been, responsive, friendly and punctual and I would recommend them to anyone that I talk to. We have recently booked our Selections appointment and cant wait for what's to come! Lets hope the building process continues to go as smoothly as the first stages!
As first home builders/owners, we were a bit cautious, but Simonds has given us the confidence boost that we needed!
Love our new Home
The workmanship and quality was of a high standard and any issues that were identified were actioned immediately making for a stressfree build. Our Site Manager was absolutely amazing, highly skilled and kept everything on track. We were kept informed through the entire process by our Site Manager who honestly believes in providing a quality service and product for his clients.
My first new house looks fantastic
From the beginning of the project to the finalisation of my beautiful home, Simonds homes and it’s caring staff took extra care in meeting all our demands and needs. I’m a fan of their workmanship and build quality cause it the finishing of the house is amazing. The appliance interior to exterior are well done and value for money. I will definitely recommend all my friend and anyone who wants to build the house to give their project to Simonds cause I’m sure they will not regret the final product they will receive at the end.
Thank you again to Simonds and it’s lovely team for a job well done. Cheers
Excellent collection of Home designs, Price Competitive
Before Locking my contract with Simonds, I have did enormous research to find the right builder with respect to pricing, quality, build time etc.. I can clearly say Simonds is very price competitive moreover there basic gallery selections itself is of great quality where most of the time we don't have to upgrade. Also found simonds home designs are efficiently planned and satisfy the current market needs.
November 19th 2018 Update: Zero Business Ethics, Poor workmanship, Dont Value Customer
Having terrible time choosing Simonds, My friend did warn me not go with Simonds due to poor workmanship and they had major cracks in the brick work and concrete but I still chose them due to my favorite floor plan. Nothing going good after the build started poor workmanship. They are not flexible at all asking $1000 for every single change and most of the selections is never discussed during the Gallery Selections and now we are left out to get most of the jobs after handover paying twice the original price. I even received an surprise invoice of $2000 for site works after 2 months of finishing concreting without even disclosing the variation costs even though its written in the contract the footing variation costs need to be fixed before site start. I will be going legal in this matter.
They are really good until the day you sign the contract but later they will start dictating terms. I had one of the Simonds manager asking my employer (my Boss who is his friend) to ask me to not go my build site after complaining very bad paint work outside the house. Absolutely no business ethics and breach of privacy.
No wonder why most of the customers now a days choose small builders compared to major builders who just want to get the major profit and get out without valuing client needs and maintaining good customer relationship.
The brickies have taken more than 2.5 months to just complete perimeter bricking and worked only till 12:30 pm leaving all other tradies waiting to complete bricking. Very poor quality bricks still regret upgrading bricks by paying extra $3500 which is very bad no finishing at all. We are still liaising with the builder in regards to brick quality.
Will wait to see how our issues will be handled by the Simonds team.
January 9th 2019 Update: Worst builder in town, Worst Bricking, Very Poor Finish & Paint Quality
Worst ever bricking quality, poor workmanship I have ever seen, still liaising with the builder regarding the quality of bricks as well as quality of bricking, The brick layers only work till 11:30 am and have taken over 2 months to just complete perimeter bricking. Every day they have started bricking has difference in mortar color no consistency and the builder says this is as per standards and we are considering going legal with this matter.
Our home is delayed by over 10 weeks supposed to be completed by Oct 2018 as per the CRC advised during signing contract and we are still waiting get the handover.
Very poor communication from the CRC not available through phone at all and no response to emails for weeks even upon copying there managers in the email.
Also received a surprise invoice for additional footing charges after 3 months of footing completion in breach of Simonds contract whilst it clearly says the footing needs to be fixed before the start of build.
Gallery selections is absolutely not professional at all, they rush to select everything in one day and don't give any information and later charge $1000 for each change.
We are still waiting for handover it was suppose to be completed in Oct 2018.
Really happy with this build
The whole experience with Simonds was great. From the salesperson to the selection person and across the whole spectrum.
The site supervisor was very approachable and flexible and it was all completed in a matter of months.
The feel of the home is great with the choice of quality products as standard and I feel very much at home in my new house. Would recommend Simonds, South Australia to anyone looking for a quality builder.
Simonds blew me away
Honestly, cant fault the build.
I looked the place up and down and took several friends/family members through who are trades/have building backgrounds. Only very minor things needed touching up and all were done within days of highlighting them to my supervisor. Overall, a great experience and a quality build.
My CRC was very helpful and supervisor was great.
Overall, would definitely recommend them to family and friends.
Consultants and Site Supervisors make the experience
We are 3/4 of the way through our build with Simonds homes and cannot be happier with the care, attention to detail and communication we have received from everyone from start to present, our consultant Conrad Mittra help design our dream home, his efforts to get us what we wanted in our home won us over and we chose to leave another builder because of this (even risking our deposits with the other builder), Nicole Dickson our Customer Relationship co-coordinator has worked tirelessly with the draftsmen to tie down any loose ends and alter any design aspects of the house that needed tweeking and our site supervisor Scott Risbey has chosen an excellent range of tradesmen and women to build our house and given great guidance and explanations along the way.
Conrad Mittra is the reason we chose to leave our other builder and sign with Simond, his work over many months to get our business has ensured not only that we are building with Simonds for our second house but would not hesitate to recommend his services to anyone else and if we go back for a third house he will be our first point of call.
We look forward to the completion of our build and cannot wait to move into our beautiful new Simonds home and make it our own.
Beautiful house, fast construction time, excellent customer service- couldn't be happier!
We built with Simonds after seeing their Sierra display house in SA at Blakes Crossing. Our first point of contact was with Nathan, who helped us with the plans, pricing and always responded quickly to our many queries. He was very professional and informative.
Next we met our Customer Care Manager - Josh, who made our journey very informative and relaxed. He responded to our queries very quickly and always put our mind at ease. Josh was such a pleasure to deal with.
Next we met Trish, for our selections appointment. She was amazing- she has such brilliant knowledge of what matches with what and helped us be comfortable with our choices. Our colours are amazing, better than we imagined!
Finally we met our Site Supervisor- Steve. He was very informative and confident that he could complete the build fast and get us in by Christmas. He did! We were in a week before Christmas- our construction time was around 11-12 weeks. He went out of his way to accommodate us when we had queries or wanted a site visit.
We are so happy with the final product, it's more beautiful than we imagined! There are a few things that need to be addressed, but we are confident that they will be rectified in the 3 month maintenance report.
Thanks you to the Simonds team from the bottom of our hearts for all your efforts and hard work, we love our new home so much!!
Excellent Process from Start to Finish
We have just completed handover and couldn't be happier with our experience with Simonds Homes. We originally signed with another builder whose upgrades were too expensive while having awful standard options so we eventually cut our losses and cancelled. Simonds' standard selections are of great quality and we didn't have to upgrade most things. When we signed they had a deal where you chose a certain amount to pay and got a higher amount to use on whatever upgrades you wanted, in our case we paid $15,000 and got $45,000 to spend (this is what attracted us to them initially after our experience with builder 1). Our sales consultant Nathan worked with us to make sure we got the best for our needs, chopping and changing deals to fit perfectly. We only went $2000 over our budget which was a miracle. The 'fusion' option to customize our home even though we don't know anything about architecture was awesome too. Sam was a wonderful point of contact during the entire process, sending update emails every Friday even when there wasn't a whole lot going on. The selections process was about a 2 on the stress scale compared to 11's before; so easy. Steve was a great site manager and was always forthcoming with any issues that came up, though we didn't really have any besides the door having to be replaced and somebody stealing our door handles. Some construction workers damaged our neighbour's fence and they got it sorted out and fixed within a fortnight, partly because of this we already have a great rapport with next door!
Simonds were very accommodating of our needs, we were never available at the same time due to conflicting RDO's and they worked around them by making sure things were scheduled at times at least one of us could make it. All in all I am very impressed with how painless the entire project was and I will be recommending Simonds to anyone looking to build.
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