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Simonds SA, Adelaide
James SalvadorMetropolitan Adelaide, SA
- Verified customer
Some problems but solutions were put in place.
The build process was faster than expected. Several issues in the build, like the water pipes knocking, they have to cut through the dry wall to put a fix. Drainage pipes were blocked full of construction debris. SA WATER have to dig through the driveway to fix. Was a bit disappointed because none of our friends who had their homes built encountered these problems.
1 comment
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- Verified customer
Excellent Job!
The speed of construction is much quicker than expected, my house has done in 4 months, everything running smoothly and updating rapidly. But the personnel changes were too frequent. At the beginning, the salesperson and manager who received me left, and then changed the person in charge several times during the process. At the beginning, they responded very quickly, but after changing people several times, it often took a long time.
Steve Djurickovic is a trustworthy site supervisor, his response is very fast, the communication is smooth, and he helped me solve many problems. He is the only person I can contact now, and everyone else has left. It was a pleasant experience. Reasonable price and service.
Job No.S2091
1 comment
Simonds H.Simonds
Hi Leo,
Thanks for the great feedback. We are glad to hear you have enjoyed working with you site supervisor and we will pass on your feedback regarding personnel changes.
Thanks, Simonds
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Kyle H.Metropolitan Adelaide, SA
- Verified customer
Poor Quality of Workmanship and NO! communication
We have had a very long journey with Simonds and are still going!
During our construction we were kept well informed by the sales consultant in what was happening and the questions or faults we found during the build we told Simonds along the way.
The main issues we had is such a fact of poor quality with the brick work, the bricklayer did such appalling job with laying the bricks. When using a level that we hope he had used we can highlight the fact of poor brick laying. On one wall we have the top few layers of bricks leaning in at the top...Read more
to try and fit them under the facer. There are also two missing control joints in the walls and multiple gaps within the mortar and next to the windows. The quality is so poor on one window that it had led to a 20mm gap between the bricks and the window. Once I had advised Simonds of the gap at the window I was advised that flashings would fix this issue although upon later finding out after I was charged an extra 800 dollars this is not the fact since within 6 months the flashing is coming off and there is still a gap in some bricks.1 comment
Simonds H.Simonds
Hi Kyle,
Thank you for getting in touch. We're sorry to hear about your experience. We want to make sure all your concerns are investigated and addressed.
... Read more
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Braden FMetropolitan Adelaide, SA
- 2 reviews
- Verified customer
Exceptional Service!
From start to finish, the team at Simonds have been exceptional! A big thanks to Dallas, Olivia, Amanda and Steve who ensured the build process not only went to plan but came in ahead of schedule. The service we received was genuine and supportive and took the stress out of building a new home, we always knew the team had everything under control and moving along. We now have a quality home to be very proud of.
Highly recommend anyone considering building a new home to visit one of the display centres and speak to the team.
Thanks again! Ben & Braden - S2065
1 comment
Simonds H.Simonds
Hi Braden,
Thanks for the great feedback. We are glad to hear your build was stress free.
We will pass your feedback through to our internal team.
Thanks, Simonds
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JoshDMetropolitan Adelaide, SA
- Verified customer
Country Life is in sight. S2133
We have had a long journey so far after finance/valuation issues.
We started our journey back in February with Dallas at Blakeview.
He was a fantastic, honest and gave exceptional professional advice. Even returned calls on his days off.
We originally had Josh as our CRC - but changed to Amanda several weeks into the process.
Amanda has been patient and attentive to all of our questions and indecisiveness.
We are now due for site works to start this week and its been a big credit to Dallas, Amanda and the rest of the team to get us to this point.
We cannot thank them enough.
1 comment
Simonds H.Simonds
Hi Josh,
Thanks for your great feedback.
We will pass your feedback onto relevant team members.
Kind regards, Simonds
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HelenMetropolitan Adelaide, SA
- Verified customer
Best Construction Supervisor
Steve Djurickovic is the best Construction Supervisor. Easy to approach and well communicated. He always kept us updated on the progress and well organized with contractors. He even took some time to help us communicate with the neighbor when there is misunderstanding on building on the boundary. Really appreciated his time and efforts to make the whole building journey so smooth.
3 comments
Simonds H.Simonds
Hi Helen,
Thanks for the great feedback. We are glad to hear you found our team approachable and organised.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds
Job number is S1904
Simonds H.Simonds
Hi Helen,
Thanks for providing this information, we have provided your feedback to our internal team.
Thanks, Simonds
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AliVictoria
- 2 reviews
- 1 like
- Verified customer
Very good experience
I had a good experience with Simonds. Lucky to have excellent and very cooperative supervisor (Steve). Didn’t have any problem or issue during construction and all requests were managed properly. Pleased with the overall quality of the build. The final cost was reasonable and didn’t go much higher than our estimate.
3 comments
Simonds H.Simonds
Hi Ali,
Thanks for your great feedback.
If you would like to, please provide your job number so that we can pass your feedback onto the relevant team members.
Thanks
S1821
Simonds H.Simonds
Hi Ali,
Thanks for providing your job number, we have passed your feedback onto the relevant team members.
Thanks, Simonds
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- Verified customer
Good quality workmanship. Would use them again.
Been in the house for 4 months now and very happy with quality of tradies that simonds had used to build. Once they started on site it was quick build for a big house.tradies were there every day working. Steve site supervisor was easy to deal with and happy to meet on site afterhours. Would use them again. Few very minor issues ( paint, silicone caulking, very very.minor)after we moved in but its all getting fixed without any problems. Good one SIMONDS.
3 comments
Simonds H.Simonds
Hi Nesh,
Thanks for your great feedback. We are glad to hear that you are very happy with the quality of builders used in the building of your home, as well as the flexibility of our team members.
If ... Read more
S1695 very very modified simonds plan.
Simonds H.Simonds
Hi Nesh,
Thanks for supplying your job number. We have passed your feedback through to our internal team.
Thanks, Simonds
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Rohan BSouthern and Hills, SA
- Verified customer
Perfect timing and cost estimates
We have been living in our home for a few months now and I am really pleased with the overall quality of the build. Our consultant Luke Townsend was really helpful throughout. He was very transparent with pricing and the timescales he gave us at the outset were accurate.
I would strongly recommend Simonds Homes if you are thinking of building and in particular Luke.
3 comments
Simonds H.Simonds
Hi Rohan,
Thanks for the great feedback. We are glad to hear you found our team helpful throughout your build.
If you would like to, please provide your job number so that we can pass your feedback on to the relevant team members.
Thanks, Simonds
Job number is S1923
Simonds H.Simonds
Thanks Rohan, we hope you enjoy your new home. Regards, Simonds
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Catie M.Southern and Hills, SA
- Verified customer
Great first home builders experience
When my partner and I initially started off looking around to build our first home we were very price conscious. We finally found Simonds, competitive pricing without skimping on the quality, what more could you ask for. Our sales team member Jamie was very helpful and quick to respond. The only issue we had was our first administrator wasn't on the ball and let things wait far to long, when we raised this issue to Simonds they were quick to have another administrator who was much more efficient and helpful.
During construction we had Steve as...Read more
3 comments
Simonds H.Simonds
Hi Catie,
Thanks for your great feedback. We are glad to hear that you felt all your concerns were heard and dealt with appropriately to provide you with the best experience.
If you would like to, ple... Read more
You most welcome and absolutely! S1028
Simonds H.Simonds
Thanks Catie! We will be sure to pass along your feedback. Regards, Simonds
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anthony foxMetropolitan Adelaide, SA
- Verified customer
terrible
signed contract early 2018. Slab down in December 2019 Sales consultant advised late April 2019 completion date. He pushed me through the design phase "Ive been doing this for long enough to know what I'm doing". don't need to bring an occupational therapist in". consequently design flaws were identified when I began asking questions. Handover was supposed to be 18 July 2019, but delayed due to bad weather, when weather was fine, not perfect Yes weather is bad now because work wasn't done when it was supposed to be. From what i've seen of my h...Read more
ouse it looks amazing, but The financial , and emotional stress of this build is horrendous. Please Bare in mind My build is complex due to personal circumstances. do your research before choosing Simmonds homes. Won't allow other licensed tradesmen onto the site since I went in with one and found an electrical fault.(why?), Trust no one!4 comments
Simonds H.Simonds
Hi Anthony,
Thank you for getting in touch. We're sorry to hear about your experience. We want to make sure all your concerns are investigated and addressed.
Could you please provide your job number a... Read more
job number s919
Simonds H.Simonds
Hi Anthony,
Thanks for supplying that to us. I have passed the details of your experience onto our internal team who will be in touch.
Thanks, Simonds
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The reviewer stated that an incentive was offered for this review
A.GMetropolitan Adelaide, SA
- 2 reviews
- Verified customer
Don’t build with Simonds…
We didn’t come to the stage of seeing our contract for the 3.5 months and gave up. We lost 2K deposit and another 2k of interests and fees paid for the land. Hence, I want to warn potential customers NOT to build with Simonds. Some of the reasons are below:
The company has evident staffing problems. Our Sales Consultant left the company shortly after we had signed the preliminary papers. Also, we had to ask to change our Customer Service Representative due to her appalling communication skills- not (fully) replying to emails and not being reac...Read more
hable over the phone. The company has a lack of knowledge/flexibility to adjust to the requirements of the clients. After granting a structural request to obtain our signatures they failed to fulfil it as it was not ‘in their standards’. The company doesn’t stand for the quotes. Our site costs were more than 10K in surplus to the initially quoted. The drawing team changed the initial drawings as per their discretion without even consulting us, with price tags attached. There were constantly some items ‘missed’, ‘miscalculated’, even after the Gallery Selection, bringing the contract prices up and up. The attitude to the clients after paying the deposit. They position themselves as a ‘Sausage Machine’ (the words of the Manager). Obviously, you are the meat there. After multiple adjustments to the contract from their side and some from ours, our request to bring the numbers together was denied- ‘We don’t have time for that, you will see them once the contract is ready’. If the company’s person you are dealing with is sick or on vacation, you have to wait for their return or adjust to THEIR problems, not yours. NONE of the timeframes for the paperwork stages have been accomplished- only delays and promises, obviously, after chasing them up. If you seriously consider to build with Simonds based on the reviews below, think again. We’ve dealt with those ‘admirable’ people and met them personally. Yes, there are people in the company who do their job properly, but for the price you pay and attitude you deal with, you’d better be off from Simonds.6 comments
Simonds H.Simonds
Hi A.G.,
Apologies that we couldn’t meet your expectations with your build. As per our private messages, the Simonds team have attempted to get in touch with you regarding this. Let us know if there i... Read more
Hi, the alternative ways are well- known- voice mails, emails and texts- they've been told that we work night shifts and won't be responding to phone calls in the middle of our rest time. They are fre... Read more
e to contact us provided they have the financial compensation in mind. If it is just for the sake of counter-blaming or excuses- no need to bother- the Manager was well informed of our concerns and intention to leave, but little to nothing had been done in a due course. Thanks.Simonds H.Simonds
Thanks for advising your preferred methods of communication. The team will prioritise these and ensure that we can be in touch to discuss further. Thanks, Simonds
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Lynley ClarkSouth Australia
- Verified customer
Customised Walker - Morphettville SA
We met with Luke Townsend at the Seaford Rise Display Centre and were immediately blown away with his excellent customer service. He listened to what we wanted and quickly worked on a plan that would suit our needs. We customized the Walker by removing the lounge room and making Bedrooms 2, 3 as well as the family room larger. We had a butlers pantry and small study included in the design as well. It is an amazing home!
The team coordinating our build were amazing, with Steve coordinating the build and Michelle keeping us informed of the proc...Read more
ess with her weekly updates. We identified a couple of minor issues during the build, but were able to discuss these and determine the cause of the issue (some our own fault - through not reviewing the plans properly) and were able to organise for these to be remedied.3 comments
Simonds H.Simonds
Hi Lynley, Great to hear you had such a positive experience with Simonds from the display home and all the way through the build! We'd love to pass on the positive feedback to the relevant teams, are ... Read more
you able to share your job number? Regards, the Simonds TeamS1913 is the job number.
I would appreciate you passing on my thanks to the team. Lynley
Simonds H.Simonds
Brilliant, thanks Lynley, we'll pass this through now.
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James CMetropolitan Adelaide, SA
- Verified customer
Excellent sales, prompt repairs
It's been just over three months living in our Simonds home, and we've just had our maintenance completed - we submitted the form (which admittedly had some really picky bits and pieces), and the following monday, they were all repaired.
The process was relatively simple, any hiccups throughout the process were smoothed over by our Building Supervisor, Steve Djurickovic; being first home builders, we knew nothing, but Steve had the patience and understanding to guide us through every step.
The biggest highlight was our sales rep, Luke Townsen...Read more
3 comments
Simonds H.Simonds
Hi James,
Thanks for the positive feedback regarding your build with Simonds Homes. We are glad to hear that all team members involved helped you through the process of your first home build. Hope you... Read more
Sure do, its S1753
Simonds HomesSimonds
Thanks James!
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Candice and ChrisNuriootpa
- Verified customer
Highly Recommend
Pre-Construction we have had a wonderful experience with Simonds Homes and Kelly Kellogg in particular. Kelly has handled issues that have risen wonderfully, with an open mind and has been so incredibly supportive and knowledgeable. She has put our needs first, as the home owner and has ensured our satisfaction when it comes to changes, materials, colours ect. All of our questions have been answered and we felt very comfortable with Kelly, the nature and attitude she has come to meetings with has ensured we felt confident in her ability to mana...Read more
ge our build contract. We haven't felt pushed into anything and have felt supported during our experience, with particular emphasis of making sure we are happy with everything from Kelly. We are very eager to start the next stage and cannot wait to see our home built.1 comment
Simonds H.Simonds
Hi Candice and Chris,
It's wonderful to hear that you've had such a positive experience with Simonds so far! We're glad the customer service has been positive for you, and that we have been able to as... Read more
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EmileGawler East
- Verified customer
Excellent Support and Great Design.
We would like to thank Simonds for our beautiful new home, well constructed and delivered in within their set parameters. From the very beginning our sales consultant Cahill was very efficient in helping us secure a block to commence with and gave us his time without question or delay.
During our time in the gallery selection (a process that could have been overwhelming) we had great input and guidance from Trish Dean. It was clear she had experience and knowledge along with great people skills to help us make the selections required.
We...Read more
2 comments
Simonds H.Simonds
Hi Emile,
Thanks for the great feedback. We are glad to hear that you are happy with your Site Manager and your experience at the gallery.
If you wish to, please provide your job number and we can dir... Read more
S1526 is the job number
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Frank LBLAKEVIEW
- Verified customer
Finally a Builder we can Trust!
As with any builder and any construction it is impossible for every single thing to go smoothly, so my wife and I had a few issues along the way which admittedly put doubt and concern in our minds. However having been through a build previously with another builder which was an absolutely awful experience we have learned that documented, prompt and fair communication is paramount! This will leave full accountability with the builder having been given fair opportunity to respond and resolve an issue.
Simonds SA's Site Supervisor Steve was a...Read more
n excellent communicator as was Kelly at SA Head Office, between the two of them they were on top of every single issue we came up with and we were soon feeling cautiously comfortable. Throughout the build nothing seemed to be too much trouble for any of the team and they went out of their way to make us happy. After the build was complete and we moved in we were provided with a very professional handover with all the info we could possibly need to feel in control and comfortable. Not to mention a beautiful gift pack as a house warming gift! We were however faced with some fairly serious and urgent issues once in the house and based on our previous experience we immediately feared the worst! So far we have had around five issues that we would consider fairly concerning and requiring immediate attention. I made contact with Kelly and Steve via phone and email, to my utter surprise I received responses from both the very same day, trades people were there within the same week and the issues resolved! As I said earlier, no build goes perfectly and no builder is perfect, however a truly good builder will show themselves to be so in your hour of need when you reach out to them! This was our experience with Simonds SA and we thank them sincerely and congratulate them on putting together a fantastic team with a client satisfaction focus and an incredibly thorough and professional customer service system. Well done Simonds!2 comments
Simonds H.Simonds
Hi Frank,
Thank you for the great feedback and for taking the time to share your experience. We're very happy to hear your journey with us has been enjoyable!... Read more
If you wish to, please provide your job number and we can direct your positive feedback to the team members involved. Best wishes, SimondsHi there yes it’s S1672,
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- Verified customer
So far, so good
Because of delays with the settlement of our land, our build hasn't started just yet but the experience we have has with Simmonds so far has been excellent. The initial consultations with James were helpful and informative. He had a lot of good suggestions and was very patient - even when we changed our mind about which house we wanted to look at.
From then the girls from the Adelaide office have been in constant contact with us guiding us through the rest of the process from contracts to settlement etc.
As first time builders we have really appreciated the way that we have been treated throughout this process and we are very much looking forward to the build and getting into our home.
1 comment
Simonds H.Simonds
Hi Jake and arah, thank you for the great feedback. We are very happy to hear your journey with us has been enjoyable! If you wish to, please provide your job number and we can direct your positive fe... Read more
edback to the team members involved. Thanks again and congratulations on your new home! Best wishes, SimondsSimilar opinion? Write a review on ProductReview.com.au!
Amrinder SinghAdelaide
- Verified customer
A Smooth and Easy Process All arround
Initially Mathew the Sales Representative at St Clair, was very helpful when selecting the design and plan of our home.
We found both workmanship and build quality of a very high standard, inside and outside.
Our build is well managed by Heath our site supervisor, who at all times kept us updated with all the progress and that is really helpful and professional. He always answer any query regarding the build.
We were very impressed by Kelly Kellogg our CRC, who kept us informed of requirements and progress and supported us whenever necessar...Read more
1 comment
Simonds H.Simonds
Hi Amrinder, thank you for the great feedback. We are very happy to hear your journey with us has been enjoyable! If you wish to, please provide your job number and we can direct your positive feedbac... Read more
k to the team members involved. Thanks again and congratulations on your new home! Best wishes, SimondsSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Excellent Service
We have been dealing with Simmonds for almost 2 years now. Our first ever experience was with Cahill who is in the Blakes Crossing office. From that first initial appointment we have been blown away with how helpful he was. Our selection day was a fantastic experience and made alot easier by the experienced staff. I couldn't recommend Simmonds & Cahill enough
1 comment
Simonds H.Simonds
Hi Emma, thank you for the great feedback! We are very happy to hear your journey with us has been enjoyable!
If you wish to, please provide your job number and we can direct your positive feedback to the team members involved. ... Read more
Thanks again! Let us know if you any more assistance with anything. Best wishes, Tristan.Similar opinion? Write a review on ProductReview.com.au!
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Simonds H.Simonds
Hi James,
mber so that we can pass your feedback onto the relevant team members. Thanks, SimondsThanks for your feedback. We are sorry to hear you experienced issues during your build, please let us know if there is anyway we can assist.
If you would like to, please provide your job nu... Read more