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Simonds VIC, Melbourne

Simonds VIC, Melbourne

4.3 from 1,183 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.5 (414)
  • Site Admin
    4.5 (335)
  • Timeliness
    4.5 (350)
  • Structural Integrity
    4.5 (296)
  • Plumbing & Waterproofing
    4.4 (280)
  • Electrical & Lighting
    4.5 (283)
  • Flooring
    4.5 (275)
  • Transparency
    4.4 (363)
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Esra O.
Esra O.Victoria

Great Customer Service

published

Would like to thank Julie and John for always responding to my emails whenever I needed a set of hands. Julie was always responding on time and booking me in right away and sending John out to assist with our needs. Appreciate their work with whatever we need, thank you to both!

Customer Service
Site Admin

Fantastic progress of house under great supervision

published

Great supervisor . House progress is incredible and communication from the site supervisor is great. He is always available whenever we have questions. We get quick replies from him. We had few hiccups during drawings but if we talk about construction, we are so glad that we are in good hands.

Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds

Hi Jasjot,
That is really great to hear. Thanks for the fantastic review.
If you would be like to, please feel free to provide your job number, so we can pass your feedback onto the team members involved.
Thanks again.

Other Home Builders

 
 

0.0
(1,234)
Neha Khairajani
Neha KhairajaniGreater Melbourne (Outer), VIC

Excellent Service and Build!

published

Both office and on-site teams were extremely helpful, prompt and incredibly lovely to work with. They offered information and updates regularly and were extremely transparent throughout the build. The worked extremely hard to ensure there were no delays wherever possible. I was extremely satisfied with the service and quality of the build.

Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds
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Narayana K.
Narayana K.Greater Melbourne (Outer), VIC
  • 2 reviews

Great journey so far

published
Customer Service
Site Admin
3 comments
Simonds
Simonds H.Simonds
Narayana K.
Narayana K.

Job Number - 67531

Simonds
Simonds H.Simonds

Thank you Narayana, we will pass your appreciations on!

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liddustbin
liddustbinVictoria, Australia
  • 2 reviews
  • 4 likes

Excellent from start to finish

published

My build was managed fantastic, from the time I had been given my CRC , to the time my file went to the supervisor/manager. They made my build very easy and could not say anything but on how happy I am. I had no issues and everything I asked was done straight away.
Fantastic Job to the Simonds Team.

Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds
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Next

Disappointed with lies and excuses from Simonds, terrible experience so far

published

I am building in Shepparton area and very much disappointed with the CRC and her Operational Manager. Contract was signed in Dec last year and haven’t even gone past the developers approval. Terrible customer service and full of bullshitting and lies. CRC is highly unprofessional and doesn’t answer calls and emails. I am now being asked to pay more as the prices of houses gone up since the contract was signed. I have been told by CRC that my job has been removed from queue till 16th of July. I had build houses with Simonds before but this team in Shepparton is full of liars and slackers. I don’t understand what is my fault, is it because I am not local person of Shepparton area. My job number is 66542

Customer Service
Timeliness
4 comments
Simonds
Simonds H.Simonds

Hi Preet
We're very sorry to hear about your experience. We want to make sure all your concerns are investigated and addressed.
Thank you for your Job number we will pass this onto our internal team to be investigated.
Best wishes

Simonds
Simonds H.Simonds

Hi Preet
I believe one of our team members have been in touch.
Please let us know if we can assist any further!
Thanks

Preet
Preet

Hi there, no one has been in touch with me so far. Thanks

Rich W.
Rich W.Greater Melbourne (Outer), VIC

Excellent From Start To Finish!

published
Customer Service
Site Admin
3 comments
Simonds
Simonds H.Simonds
Rich W.
Rich W.

#65740

Simonds
Simonds H.Simonds
Theresag
TheresagGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Great Build experience

published

Our build was managed exceptionally, from our first appointment at the sales centre, then onto our
CCR and our supervisor, who went over and above our expectations and there was nothing that was to much trouble for him. We are happy and satisfied with the build quality, we had no issues along the way at all. We have received value for money and our cost's were within our budget and estimate. Highly recommend building with Simonds Homes

Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds
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Satyaki C.
Satyaki C.Greater Melbourne (Inner), VIC
  • 6 reviews
  • 1 like

Exorbitant margins for additional work

published
Customer Service
Site Admin
2 comments
Simonds
Simonds H.Simonds
Satyaki C.
Satyaki C.
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SBK
SBKGreater Melbourne (Outer), VIC

Great experience from start to finish

published

Build an express range for investment purposes and had an amazing experience right from the start - from point cook sales office to administration, topped up by an amazing site supervisor who has been second to none. (..and I have experienced a few!) Shout out to you a few people - Robert Nedelkov!, Lauran Day & Priya Dhaliwal & Max Dietz. You guys have been awesome, especially considering the challenges faced as a result of COVID!. I would also like to highlight, that I am being taken care of very promptly with any unexpected post-handover issues.

Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds
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Chintamanee Tohooloo
Chintamanee TohoolooGreater Melbourne (Outer), VIC

My experience with Simonds Building company

published

I have to say that I have had the most amazing experience with Simonds right from the very first day I engaged one of the consultant at their display and everyone I met along throughout the process, it's been very remarkable and I am so very grateful. My project would not have reached where it is without so much comprehension from them and I am quite amazed how the building company has never been demanding over money, unlike many others I've known.

Customer Service
Site Admin
3 comments
Simonds
Simonds H.Simonds

JOB NUMBER: 62429

Simonds
Simonds H.Simonds

Thank you Chintamanee Tohooloo, I will pass the feedback onwards to our internal team!
Have a great day!

NADEEM
NADEEMGreater Melbourne (Inner), VIC

Simonds Sales Team

published

My home build is in progress however experience with Simonds Sales team has been exceptional and was able to get answers to all my questions during & even outside business hours. He has been able to assist on all my queries and explaining everything to my level that has build my confidence and relationship with him.

Transparency
Incentivised ReviewNo
2 comments
Simonds
Simonds H.Simonds
NADEEM
NADEEM

Job # 66356 - Chandra Deep

Karen and Stew
Karen and Stew Greater Melbourne (Outer), VIC

Would highly recommend

published

As per every build (I'm assuming) there were things that needed to be rectified however they were all done promptly and professionally. There were no hidden costs. Overall very happy with the whole process. Aly Croce and Adam Leggieri in particular were a delight to deal with, answering all our queries promptly and going above and beyond to cater for our needs. Would build with Simonds again.

Customer Service
Site Admin
3 comments
Simonds
Simonds H.Simonds
Karen and Stew
Karen and Stew

65022

Simonds
Simonds H.Simonds

Thank you Karen and Stew, I will pass this onwards to our internal team.
Have a fantastic day!

Ali
AliGreater Melbourne (Inner), VIC

Amazing experience building our first home!

published

We were well taken care of at each and every step while obuilding our first home. From choosing our floor plan suitable to our needs to each and every stage during development, we have been helped by the amazing team of Simonds. Really pleased with the final outcome! Definitely will recommend it to everyone!

Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds
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Robabeh A.
Robabeh A.Greater Melbourne (Outer), VIC

Metro-West Maintenance, Melbourne

published
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateMay 2016
1 comment
Simonds
Simonds H.Simonds
Home Builders

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Page 1 of 79
See all Simonds reviews

Questions & Answers

Dominic rao
Dominic raoasked
VIC, Melbourne

I have been waiting nearly 8 months for the start of construction .My job no. 62138 with land at Lot 3215 Gainsborough Road, Williams Landing.Why such unacceptable delay? Your reputation as a reputable builder is on shaky grounds.I am losing money as I have to pay 8 months of interest repayments and I am told there is no recompense for my loss.Any positive response?My name Dominic Rao

1 answer
Simonds
Simonds H.Simonds

Hi Dominic,
Thank you for contacting us at Simonds Homes and for providing your job number. We have sent these concerns to our internal team for follow-up.
Thank you.

Rong H
Rong H asked
VIC, Melbourne

As a previous client, I have been told that Simonds forgot to do the waterproof floor under the basement in the bathroom, i think no matter how long it is from purchasing, how come that there is no waterproof in the bathroom? I sent email to report this to Simonds, but no one replied me, I ask my agent to call Simonds, however no one picked up the call when transferring to the maintenance department. I just want to know how to report the issue to Simonds? No one replied until now.

3 answers
Simonds
Simonds H.Simonds

Hi Rong,
Thank you for reaching out to us at Simonds Homes. We're sorry to hear that you have been waiting for a response from our team and we would like to follow these concerns up for you. Could you please provide us with your job number, or alternatively you can email your address and contact details to customer.success@simonds.com.au and we can follow this up with the relevant team.
Thank you.

Rong H
Rong H

I sent email to this one: metrowest.maintenance@simonds.com.au, but no one replied, and no one picked up the call, how can I do? Forward the email to the email address you sent to me?

Simonds
Simonds H.Simonds

Hi Rong,
You can either comment your job number below or forward through the email to the customer.success@simonds.com.au address provided. Please just ensure that it contains a job number and/or address of your build, so that we can follow-up these concerns with the relevant team.
Thank you.

Peter A.
Peter A.asked
VIC, Melbourne

i am building with simonds i don t recommend to anyone from sale until now no communication they lie every one want sign and after say speak with next one now i have stop the building refuse to pay the bill until someone want speak with me

4 answers
Peter A.
Peter A.

job no 64621

Simonds
Simonds H.Simonds

Hi Peter, thank you for getting in touch with us at Simonds Homes. We are sorry to hear about your experience and have passed your concerns onto our internal team to be followed up on. Thank you.

Simonds
Simonds H.Simonds

Hi Peter, I believe your Construction Manager has been in touch with you and arranged a site meeting for today to address your concerns.
Thank you.

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Simonds VIC, Melbourne

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