Simonds VIC, Melbourne

Matt Westlake, our Construction Supervisor at Simonds Homes, was exceptional throughout the entire rebuild process. After our original builder was unable to complete the build, Simonds stepped in, worked closely with our existing house plans and surveyor, managed a complete teardown and rebuild, and made what could have been a very stressful… Read more ·  1

experience much easier. Matt was extremely knowledgeable, approachable and very thorough, always keeping us informed and ensuring the build was completed to a very high standard. We wouldn’t hesitate to build with Simonds Homes again.

We are very happy to finally finish building our house with Simonds Homes. A big thank you to Matt Westlake, our supervisor during the build, for managing everything and helping us throughout the process. Also thank you to Emilia Gale for working together with Matt and always assisting us when needed. A special thank you to Ishwar Gupta, who… Read more ·  1

patiently encouraged and helped us to start building our home journey. We truly appreciate all the support and guidance provided from the beginning.

We also want to thank Danielle Russell for all her help before we started building our house.

Building a home can be stressful at times, but we are grateful for all the support and assistance from the team. We are really grateful to meet such wonderful people during our journey.

Wishing all of you the very best for the future and thank you again for helping us complete our new home.

House Design: Weatherly 35_324 Completion Date: 30/3/2026 Supervisor: Tom McDean Onsite CRC: Emilia Gale Sales: Daniella Adrien I would like to commend the extraordinary commitment and dedication of my Building Manager, Tom McDean, as well as to acknowledge the support provided by Sale, Daniella Adrien and Contruction-CRC Emilia Gale. My journey… Read more ·  1

with Tom and Emilia once they took over was incredibly easy and smooth; its pole apart from the working relationship I had with my postsale-CRC.

Where I once felt constant uncertainty, Tom provided absolute confidence. He stepped in during a time when I genuinely feared the project would fail, potentially leaving me homeless. Tom’s diligent follow-through and empathy for my situation were what ultimately saved this build.

Tom kept me grounded with regular updates and clear communication, ensuring I was never left in the dark. It is a direct testament to his personal high standards that I have now taken over a house with nil defects. Without Tom’s intervention and his unwavering drive to see this through, this project would not be what it is today. He is a credit to his profession, and I cannot appreciate his hard work enough. It is rare to see such dedication, and I believe his efforts deserve special recognition.

I also want to acknowledge Sale, Daniella who's support did not stop at Post Sale. Daniella kept assisting me whenever I have difficulties commuication with post-sale CRC. Enuring that I was properly handed over to the construction team.

After handover, Tom and Emilia constanly helping me with questions and making sure I settle into my new home. Together, they demonstrated professionalism, empathy, and commitment to ensuring the project’s success.

I am proud to have Tom, Emilia and Daniella manging my project. Their service and dedication went above and beyond, and I am truly grateful for everything they have done

We recently completed the construction of our two-storey home with Simmonds Homes, and this is actually not our first experience with them — some 20 years ago, Simmonds also built our first home in Keysborough. Having returned to Simmonds as a repeat client, we would like to share an honest account of our experience, highlighting both the… Read more ·  1

strengths of the team and a few areas where we feel improvements could be made. From the very beginning, our sales consultant went above and beyond to help us navigate the initial challenges we faced when proposing to build on our lot in Chadstone. His guidance and professionalism gave us the confidence to move forward with the project. Throughout the process, our customer consultant was a pleasure to deal with. She was prompt, responsive, and always on hand to answer our queries and provide the information we needed — making the entire journey feel well-supported and stress-free. Special mention must go to our building supervisor, who truly stood out. He managed the project with exceptional skill and professionalism. Tom was approachable, knowledgeable, and genuinely listened to our needs. He was accommodating at every step, making thoughtful adjustments where he could to ensure the finished product met our expectations — and he delivered everything well ahead of the target completion date. However, we did encounter a few shortcomings that we feel are worth raising for the benefit of future clients. During our colour selection session at the city office, we chose our preferred colours but were not provided with physical samples to take home. Having samples would have allowed us to view them in our own environment and lighting conditions before making a final confirmation — something we feel is an important step in the process that should be offered as standard. We were also disappointed that the design team declined our request to extend the garage to the boundary fence. Our intention was to create a wider entry door. The decision to leave a 200mm gap between the garage wall and the boundary not only rendered that strip of land unusable but also cost us the opportunity to have an entry door up to 1.2 metres wider — a significant loss in both functionality and liveability. Finally, the original plan we reviewed clearly showed an eave on the right-hand side of the roof, and we naturally expected this feature to be included in the final construction. Unfortunately, this eave was absent in the completed build. We feel the design team had an obligation to specifically draw our attention to this change before the plans were finalised, as it is an important architectural detail that affects both the appearance and the weather protection of the home. As returning clients of over two decades, we have a genuine appreciation for what Simmonds Homes can deliver, and we acknowledge the hard work and dedication of the individuals mentioned above. We hope Simmonds Homes will take this feedback constructively and use it to further improve the experience for future clients. We would still recommend Simmonds Homes, with the suggestion that greater attention be given to client communication and design transparency throughout the process.

Ref Job No. 77352 Chandradeep has been a very resourceful and helpful during the whole journey starting from finding the right plan to the end of journey of completing the construction of my new house in Kalkallo, VIC Show details ·  1

From the moment we stepped into the display house and met with sales consultant Jen Chua, contract negotiation with Laura and and the colour gallery team; and now mid-construction with our CRC Emilia Gale and Site Supervisor Shane Kelly - we have nothing by full faith that our new double story home will be exactly what we dream of. The Simonds… Read more ·  1

team have been able to accommodate layout changes to the Armidale 38-352 floorplan to meet our needs, and provide regular updates on the build. Any queries we have are met with nothing but a sense of wanting help; and both Emilia and Shane are easily contactable and responsive. So far we are loving the way our home is coming together and can't recommend this Simonds team highly enough.

Excellent customer service by our supervisor supo. Build quality is also very good. Highly recommended to choose simond in bulk builders. Totally satisfied with outcome of the product delivered by company. Show details ·  1

We had an amazing experience building our first home with Simonds. Our site coordinator Fletch was exceptional—accommodating, transparent, and consistently going above and beyond expectations. Admin Shaneece was always easy to reach, friendly, and willing to help, making the entire process smooth and stress-free. Overall, we would definitely build again with Simonds. Show details ·  1

Just moved into our incredible new home. My family is stoked. It is a 60 square home in Chadstone, built to a high spec. The Simonds team have been nothing short of absolutely exceptional and amazing. Our designer, Brad really listened to what we wanted to achieve. I found the process a lot more open than the other builders - in that they were… Read more ·  1

really interested in seeing what they could do to modify the design to meet our needs. Brad had a lot of design knowledge, a lot of which now that I'm in the home, I can see the brilliance of - this includes simple things, that aren't so obvious, like the framing of rooms, or the use of bulk heads to create interest etc. He also remained interested throughout the whole build and was a pleasure to deal with. Then we worked with Alanah in colours, who held our hand through some big decisions - and was just a pleasure to work with. She really put as at ease. Then came the build. Starting a new home build is always a bit nerve wracking, but the team of Stephanie and Tom (supervisor) really made us feel confident at every step. Tom is a really passionate builder. He's the best builder I've worked with. It's clear that he's excited by building, and he's passionate about doing things well, right and on time. He was advocating the whole time for us, in getting the right standards achieved at every stage. He was open, honest, and I could see despite how busy he was, he was always trying to make sure he got a good result for us. That often meant on his own accord, he was pushing the trades to achieve high standards, even before we brought things up. This gave us a lot of confidence. In the end the quality is very good. The costs did not differ from the estimated costs - which was also reassuring. We couldn't be happier with that team, and I would be very keen to have the same team again on a future house. There are some things at handover still to be done, but I'm confident the team is making those things happen. Overall, we couldn't be happier with our new home, and hope the post hand over maintenance team is just as strong.

Subject: Recognition of Excellent Work - TOM Mc Dean Dear Mr Rhett Simonds, I'm writing to express my sincere appreciation for your employees outstanding work and leadership as our building supervisor (TOM Mc Dean) during new home build in Vermont South. His exceptional communication skills / proactive management made a significant difference.… Read more ·  1

He ensured the project ran smoothly and efficiently, keeping everyone on track and positive.

I particularly value his kindness, professionalism and prompt update, "clear instructions that helped me understand the process, "

Also our onsite CRC Emilia Gale. She kept me updated every week as promised. Very positive and lovely voice too :)

I hope TOM McDean and Emilia Gale will be praised and rewarded for being a great asset to your company - Simonds group.

Definitely will build my next new home with Simonds - Subject to having TOM MCDEAN & Emilia gale :)

Thank you once again. Wish your all the best ahead

I chose Simonds Homes because their display homes offered layouts that suited my needs perfectly, and their pricing was transparent and competitive. Communication throughout the build was generally very good. Chandra and Julia were extremely helpful from my first visit to the display homes, taking the time to answer all my questions. Later in the… Read more ·  1

process, the site supervisors, Steve and Zac, were consistently responsive to my calls and emails and provided clear updates whenever I had enquiries. Joanne, the customer relations coordinator, kept me informed at every stage, and any changes I requested were explained clearly, including costs and how they would affect the schedule.

The overall craftsmanship of the home is solid. The cabinetry, tiling, and plasterwork were all completed to a high standard, and the materials used feel durable and well-made.

Overall, I’m very happy with my new home and would recommend Simonds Homes to families looking for an affordable, well-designed build. They offer great value, quality finishes, and reliable customer service.

Excellent service, very quick, chandra deep has taken care of each and every requirement. Handed over the property before time Very good communication we had throughout our building journey They were quick on queries Show details ·  1

My husband and I are first time home buyers and you could imagine our worries and anxiety in building our dream home. But big thanks to Brad and Bella who exerted extra effort in guiding and explaining the whole process. Initially we were building with another builder and we had so many questions unanswered, we always requested for update and… Read more ·  1

when we had the professional inspector for the first, they didn't offer rectification and didn't want to answer our questions.

But when we moved to Simmonds, I could compare the professionalism and expertise of the people especially Brad and Bella. Bella always gives immediate response to our emails and questions, she is patient in answering our confusions. She is accommodating and informative in guiding us with the steps that we were expecting during the stages of our build.

Brad as our Site Supervisor, is one of the bests and we are very grateful to him with all of his help to us. We had experience being passed to about 2-3 site supervisors from the previous builder company and when we moved to Simmonds I could say that Brad is the best site supervisor we ever had during our build. Brad is approachable and with genuine care to his clients. When we had our PCI or Practical Completion Inspection, we have witnessed professionalism and with great attention to details. He made sure we understand the process and things we have to keep in mind as we move to our home.

Moving to our new home became smooth and perfect, deepest gratitude to Simonds Homes especially to Brad and Bella. We regret not getting your services in the very beginning. But we are very grateful that we have completed our build with you. If in the future we will be building another home, I will make sure I will ask Simonds Homes in the very beginning. Thank you very much D85992

I am super satisfied with my experience, from my site manager to my CRC Joanne. She Is absolutely amazing and made the process a breeze, she corresponded very well and ensured I understood everything comfortably. Thank you team ! Show details ·  1

Even though there were some communication issues at the beginning, our Site Supervisor Avtar Bashal managed everything very well and delivered a great result with strong support from the team. We were also looked after by Shaneecee as our CRC, and her experience made the process much smoother. This is our second home built with Simonds, and we’re… Read more ·  1

very happy with the outcome. The house was completed on a fast track, and we truly appreciate the efforts put in by everyone involved.

We’re happy to recommend Simonds to others with full confidence!

Had a terrible experience with Simon’s home as one of the dodgy Builder and cr#p site supervisor. Our main swear was block on the day first. We are around 5 months in the house now all the doors are loose and The cap boards are bending by 30mm the… Read more

front door is keep dropping and not closing all the good reviews are fake they remove the genuine reviews and leave the fake They are terrible

I have been communicating with Simonds for the past two months regarding a major structural issue with my property; however, the matter remains unresolved despite multiple follow-ups. I have already submitted all required documents under Service Request #31829 for Lot 2102, No. 80 Glenelg Street, Cranbourne East. An independent structural and… Read more

geotechnical report prepared by Dr Andrew Barraclough from Barrason’s Group confirms that the as-constructed footing depth of my house is approximately 250 mm, whereas the approved engineering drawings clearly specify a required depth of 385 mm. This represents a significant non-compliance with the approved structural design and raises serious concerns about the structural integrity and safety of the dwelling.

Despite providing clear technical evidence, Simonds has not taken any meaningful action or provided a rectification plan. The situation is becoming increasingly urgent, particularly with ongoing winter and rainy weather conditions, which are causing the damage to worsen and may lead to significantly higher repair costs if not addressed promptly.

Given the seriousness of this issue and the continued lack of response, I formally request that Simonds take immediate responsibility and provide a clear timeline and plan to rectify the structural defect without further delay. If this matter is not resolved promptly, I will have no option but to escalate the issue through formal dispute resolution and legal channels.

Poor after-sales support for former Dennis Family Homes build We have had a very disappointing experience dealing with Simonds Homes since they took over Dennis Family Homes. During two separate periods of heavy rainfall, we identified water ingress in our front formal living area. This should not occur under normal conditions, as a home is… Read more

expected to be constructed to withstand such weather without leaks. After the second incident, we arranged an independent inspection, which identified that the front porch water channel appears to have been constructed incorrectly. The way the porch gutter feeds back into the main channel causes water overflow during heavy rain.

There are two return channels on either side of the porch, but the leak only occurs on one side, which clearly points to a construction defect rather than general wear and tear. We provided photos and detailed information to Simonds to support this.

Unfortunately, the response we received was very dismissive and impersonal. The reply came from a generic “Maintenance Administrator” with no individual name and appeared to be a standard template response. We were told that water ingress is only covered for 12 months, which is misleading. Under the Domestic Building Contracts Act 1995, statutory warranties can extend and pass the 6 years for major defects, particularly those relating to weatherproofing. This issue may also be considered a latent defect, as it only became apparent during heavy rainfall.

Despite this, Simonds refused to arrange an inspection and instead referred us to a local contractor at our own expense. When we followed up again requesting an inspection, we received the exact same generic response, suggesting that the matter was not properly reviewed. No call or contact person to discuss this with.

While Dennis Family Homes has been acquired, this does not remove responsibility for defects in homes they built. The lack of accountability and unwillingness to even inspect a clearly evidenced issue is extremely concerning.

Overall, this has been a frustrating experience, and I would caution other homeowners with Dennis Family builds to be prepared for a difficult and impersonal process when seeking support.