Ben W.
Ben W.

Hi, wondering if someone could provide some guidance? My SMEG SA37X microwave all of a sudden stopped heating. Everything else works. Any idea what the problem might be? Or if it could be fixed? I live in Auckland NZ. Thanks, Ben

Marc S.
Marc S.

my microwave door won't open after heating. im only heating a bun. mostly happe when heating oats. any info?

scott n.
scott n.

My SMEG Microwave was really hot on the inside and the outside this morning. It had not been in use overnight. Two days ago the control panel became unresponsive. Any ideas?

IAN WAITE
IAN WAITE

My smeg is not heating water or food

IAN WAITE
IAN WAITE  

My smeg is not heating water or food

Smeg
Smeg   DM   

Hi Ian, Could you please email service@smeg.com.au with your name, address and contact number and mark it to the attention of Lesley? Once she has this information, she will contact you directly. Regards Smeg

IAN WAITE
IAN WAITE  

Ian Waite {Personal Details Removed]

My microwave does not heat water or food.

Smeg
Smeg   DM   

Hi Ian - this is a Public product review site, for your security, it might be a good idea to remove your personal information from this forum. We will contact you direct to discuss. Kind Regards Smeg Australia.

John
John

my smeg microwave oven combo The micro wave setting is never the same to get a cup of milk from the fridge hot for coffee The watt setting is always 1000W Sometimes I set it on 2 minutes and other times it takes 2minutes 20 seconds to get hot Please advise Regard John

IAN WAITE
IAN WAITE  

My smeg is not heating water or food

al
al

My microwave is suddenly not heating. Everything else is working: light, buttons and turntable. What can I do.

IAN WAITE
IAN WAITE  

My microwave is suddenly not heating. Everything else is working: light, buttons and turntable. What can I do.

IAN WAITE
IAN WAITE  

My microwave is suddenly not heating. Everything else is working: light, buttons and turntable. What can I do.

Mandy
Mandy

Hi, my smeg SA37X microwave oven was suddenly not working. The inside still has its lights on but the display and buttons are not functioning. Please advise.

Grace C
Grace C

Our microwave has just stopped working. It actually looks like it works, but it doesn’t heat up. I’ve been told the fuse could be changed??

Marchant49
Marchant49

What would the new equlivent of the SA37X microwave be?? - that would be comparable in size so that I dont need to adjust space or get a new trim kit. Ours is getting hot but not heating - have booked a service but just tring to work out options. Repair or replace.??

JoM
JoM

My Smeg will continue to beep well after being used. I have tried pulling plug out etc. It is so annoying. Its not a light machine to get to the powerpoint behind but I have pulled out plug and replugged numerous times. Even while away on holidays left plug pulled out. So this is obviously not the answer. After using, everything seems to be ok and then five or so minutes later it starts up beeping. Can I do anything else or does this need to go to a repair place.

Nea H.
Nea H.

My microwave is constantly running unless we leave the door open It won’t heat when it is running and timer won’t count down

Smeg
Smeg   DM   

Dear Nea H., Could you please email service@smeg.com.au with your name, address and contact number and mark it to the attention of Lesley. Once she has this information, she will be in direct contact with you. Regards Smeg

Elaine S.
Elaine S.

My microwave stopped when cooking jacket potatoes Its a SA37x the unit had power but everything was blank It was running ok for 35 minutes could it have overheated coz after 5 minutes or so it again became functional

Fei
Fei

My SA37X came with apartment settled in 2017 in QLD. Now it stop heating. I have left message on website, I haven't got reply yet. Can anyone respond? Fei

Kelli
Kelli

Hi my turntable won't rotate on my Microwave SA34MX. I open the door and make sure that the turntable can turn which it does, sometime it then starts to rotate and most times it doesn't turn. Which then doesn't heat the food properly. Its under two years old. Please help Im in Bunbury WA

Smeg
Smeg   DM   

Hi Kelli. Thank you for reaching out in regards to your microwave. In order for us to assist you can you kindly email us direct in regards to this matter, please include your full name, address and contact telephone number - Our email address is service@smeg.com.au and please mark to the attention of Lesley. Kind Regards, Smeg Australia

Over it never again
Over it never again

Help my microwave isn’t working. The light goes on inside but there is no power to the rest of it. Is this likely to be a ‘need a new one’ thing or is it worth getting a tech out? I can’t access the back as it came built in my kitchen. I’m in ACT thanks!

Smeg
Smeg   DM   

Dear Over it never again, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your address and contact details. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen

Sam S.
Sam S.

Almost since we bought this oven the timer jumps about so it might for example go 00:10 , 00:20, 99:00,:96:00, 00:10, 00:20 and so on until we get close to what we want. No one at service answers our calls and we leave message but no one calls back

Smeg
Smeg   DM   

Hi Sam S - thank you for reaching out in regards to your microwave. Have you called our service line? The number is 02 8667 4888 or you can email us direct; service@smeg.com.au and include your full name, address and contact telephone number and we will contact you to discuss this matter. Also, can you please include a screenshot of this review. Kind regards, Smeg Australia.

Leanne L.
Leanne L.

We had a power cut last night ang now the.microware is not heating. The grille and combie is still working. I have the SA37X

Smeg
Smeg   DM   

Dear Leanne, It sounds like the high voltage has blown, more than likely the magnetron may have also been affected, if you want this repaired please contact me at steve.cullen@smeg.com.au with your address and contact numbers. Regards Steve Cullen

Sally
Sally

My SMEG Microwave was really hot on the inside and the outside this morning. It had not been in use overnight. I have since turned it off.

Smeg
Smeg   DM   

Dear Sally, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your address, telephone contact details. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen

Maureen E.
Maureen E.

We have a SMEG microwave and it has now stopped beeping when it has finished cooking, would appreciate any help.

JP Fam
JP Fam

We have a SMEG that has stopped working out of nowhere . . . timer, clock, turntable, light, sound . . . just no heat. Anyone?

Smeg
Smeg   DM   

Dear JP Fam, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the back of the appliance. Once I have this information I will be in a position to arrange a service call as I would say the magnetron is faulty. Regards, Steve Cullen

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