Smeg SA45MCX Questions

Troy K4y · SA45MCX2

Hi, My Smeg SA45MCX2 microwave stopped working last night. Slight electronic burnt smell when trying to start microwave. Display still working. Has anyone experienced this, and is it going to cost a fortune to fix. I'm located in South Australia. Thanks

Smeg DM 4y

Dear Troy K, Could you please email service@smeg.com.au with your name, address and contact number and mark it to the attention of Lesley. Once she has this information, she will be in direct contact with you. Regards Smeg

Marek8y · SA45MCX

I cannot open the door in new installed and connected microwave oven SA45MX2. Any suggestions?

Smeg DM 8y

Hi Marek, thank you for your enquiry. Would it be possible that you have accidentally pressed the child lock function? Do you have an instruction booklet? If so, please refer to 7.6.3 the section that relates to the child safety lock out function, but please, do not hesitate to contact us direct on 02 8667 4833 and we will assist you over the telephone. Regards SMEG AUSTRALIA

Barry9y · SA45MCX2

Hi the function control knob has fallen off our oven and the rod supporting the knob has fallen internally. Is there a way to remove the display panel and retrieve the rod so that the knob can be fixed? Thanks.

Smeg 9y

Hi Barry you will need a technician to replace the switch please call Smeg service on 02 8667 4833 and arrange a service call.

Thanks Chris

Jason9y · SA45MCX2

I'm considering buying this product, but I came across these two issues. did either Michael2323 or Rebekahs get any satisfaction? i get things go wrong, but if they stayed wrong, or if the Smeg official never responded, then it's obviously a deal-breaker for me.

If Michael or Rebekah do not respond, could a Smeg official please address this? Obviously you are monitoring these review sites.

Thanks!

Michael2323 9y

Nope, Smeg never did get back to me - not through this forum nor through me using their direct email address. Absolutely hopeless and useless, is my conclusion!

Jason 9y

Thanks very much. Still no response from Smeg (who clearly at least used to monitor this) so... I'll consider other options I guess. Cheers!

rebekahs11y · SA45MCX2

Hi, our new applicance microwave function stopped working and then the machine stopped working altogether, even tripping the switch.

Your technican came last week after waiting 3 weeks, replaced the electronics and everything was working ok.

Now a few days on the microwave function has stopped again.

This applicance was purchased in feb 2015, installed april 2015 by qualified electrician... Under consumer law, am i entitled to get this replaced as i should not have to go through this as its NEW?

Smeg DM 11y

Hi there, can you please contact us direct : service@smeg.com.au and mark to the attention of Lesley, can you please include a telephone number and address so that we may discuss and action asap. thank you very much !