Soho Living
Verified537 reviews
- Pre-Construction
- ·
- Mid-Construction
- ·
- Post-Construction
AI reviews summary
Pros
Verdict
Overall sentiment toward Soho Living is overwhelmingly positive, with clients praising the supportive staff, transparent processes, and consistent communication from sales through to handover. The quality of workmanship and inclusions meet or exceed expectations for a high-volume builder, and any minor defects identified at inspection are typically resolved promptly.
We have had an amazing experience with SOHO Living so far. Their communication and customer service have been outstanding, and the whole process with our townhouse investment has been smooth and stress-free. From the initial purchase of the land through to the start of construction, the team has kept us well informed and taken great care at every… Read more · 1
stage.
We have been very happy with our experience and really appreciate the support and professionalism shown throughout the process. Thank you, SOHO Living!
SoHo has been great so far. They have worked with me to get all the boxes ticked with what I wanted from my first home. Response time on emails have been very fast and everything has ran smoothly. It’s been a great experience working with them on my first home. Show details · 1
Nice townhouse but dont expect aftersales service found a multitude of faults throughout the build getting them to even reply to emails let alone fix the problems was painful to say the least plenty of talk very little action my advice dont hand over your last payment or move in until all faults are rectified and take a buliding inspector with… Read more
you for final inspection believe me because i am still waiting for multiple repairs after almost 3 mnths
Reviews with attachments
- +6
From the very beginning, dealing with Soho Living has been an amazing experience. From speaking with Dane, the sales agent, when purchasing my first home, to working with Hayley in building coordination, everyone has been fantastic. A special shout-out to Oz, the site supervisor, who has been an absolute legend throughout the whole process. He… Read more · 1
keeps me constantly updated on the build, explains each stage clearly and has been there every step of the way. As a first-home owner, having someone who provides that level of clarity, guidance and communication has made such a difference.
To be honest, this whole process has been a dream. I went into building my first home feeling nervous and worried about delays and all the horror stories you hear about building, but my experience has been the complete opposite. The process has been smooth, transparent and, most importantly, stress-free.
The Soho Living team as a whole has made my first-home-buying and building experience such a great one. I genuinely couldn’t be happier with how everything has gone so far and would absolutely recommend Soho Living to anyone looking to build their home.
Soho was fantastic to build with, being a first home owner the process can be daunting but every person involved made it so easy with minimum stress for myself. Each stage was explained clearly to me and just went through so smoothly Show details · 1
I am very happy with the new home. Excellent products ,pricing was fix ,no hidden surprises. The quality of the build was great .Highly recommend Soho for anyone looking for a reliable home builder . Show details · 1
I can’t recommend SoHo enough with helping me build my first home. The experience from start to finish has been amazing and have guided me every step of the way and made me feel at ease through the entire process. Show details · 1
- +1
Soho were great from start to finish. All involved were great, my builder Ryan has done a great job very informative every step of the way. My townhouse was finished earlier than expected. High end appliances and lovely finishes. Painting has been done beautifully carpet and flooring look great, really loving the colour scheme. Thankyou to all involved I’m absolutely loving my new home. I highly recommend SoHo living Show details · 1
Building my first home with Soho Living has been a great experience from start to finish. A big thank you to Kelsey, who guided me through the initial sales process. Although she later moved on, the transition was seamless thanks to Renee, my Building Coordinator, who managed everything professionally and kept me informed throughout the rest of… Read more · 1
the journey.
I’d also like to give special recognition to Ryan, my Site Supervisor. He provided detailed fortnightly updates with photos of the build, which gave me great peace of mind. After speaking to friends who have built with other companies, I realised that not every builder provides this level of communication, so it was something I really appreciated.
As a first-home builder, I had plenty of questions along the way, and the team was always happy to help and explain the process. Their support made what could have been a stressful experience much easier.
Like many people, I arranged an independent private inspection before handover. Soho Living promptly attended to the minor defects that were identified and completed the rectification works on time, which I was very pleased with.
Overall, I’m extremely happy with my experience with Soho Living and wouldn’t hesitate to recommend them to anyone looking to build a home. I can’t wait to move in next week!
We built with SOHO Living and the build was within six months and the project was completed at the exact time agreed. Every fixture was as described. They are reliable and efficient. I will build with them again. Show details · 1
We had a very smooth transaction with the builder from start to finish. The entire process was handled professionally, with clear communication, transparency, and attention to detail throughout. They were responsive to our questions and made everything stress-free and easy for us. The quality of work and customer service exceeded our… Read more · 1
expectations, and we truly appreciate how seamless the whole experience was. We highly recommend them to anyone looking for a reliable and trustworthy builder.
Special shout out to Dane, Renee, Warren, and Oz for their outstanding support and assistance throughout the entire journey. Your professionalism and dedication truly made a difference.
Had a great experience building my first home with Soho - Warren (Site Manager) and Renee (Build Coordinator) did a wonderful job in communication and creating such a seamless process. The experience overall was great, the workmanship has room for improvement however given the affordable price that’s to be expected. Overall highly recommend going with Soho for a smooth easy build process. Show details · 1
- +2
I recently completed my build journey with SOHO Living and wanted to share my experience. Site Supervisor: Josh Building Coordinator: Renee Throughout the entire build process, both Josh and Renee were incredibly supportive and helpful. They kept us updated every step of the way, which made the experience smooth and stress-free. The handover… Read more · 1
was completed on time, and we couldn't be happier with the level of support we received from the entire team.
Overall Experience: Highly satisfied with SOHO Living's professionalism and customer care.
Find out how Soho Living compares to other Project Home Builders
Know better, choose better.
It was a really nice experience with Soho Living. Construction and building was on time. Updating and following up was always quick and on time as well. Highly recommand be with Soho Living Show details · 1
I had a very positive experience with SOHO Living. I had many questions and requests throughout the process, and both Ryan and Oz were incredibly patient and thorough in answering everything. I’ve also received great feedback from family members who were impressed with the quality of their work. I would happily build with them again. Show details · 1
Had an amazing experience with Hayley and Oz. The build is finished to a high standard, but not only that, the communication has been great. The timing was also top tier, I started building in May and I am moving in prior to Christmas. Thank you to the Soho team. Show details · 1
I had a very good experience building with SOHO. Everything was transparent and any required works were addressed quickly. Oz and Hayley has been very helpful and made my transition into a home a mooth process. Would recommend! Show details · 1
SOHO delivered an excellent experience from start to finish. The build quality is outstanding, and the team was professional, responsive, and easy to work with. Highly recommend them for anyone looking for a reliable home builder Show details · 1
Latest follow-ups
Very happy new home owner – From start to finish excellent communications ( least once a month during construction always called and emailed to let me know each step of the way) customer service and before and after can’t fault it , very happy with the finish product as well . Thanks guys Show details · 1
Follow-up · Been here just on 2 years now Had a little leak and it was promptly fixed. And repainted , very happy with the results
In-depth reviews
I couldn’t recommend Soho Living enough! As a single mum building and buying my first home, the whole process can feel overwhelming, but my experience with this company was truly wonderful from start to finish. A big thank you to Renée for all her help with the paperwork. She was always on top of everything, keeping both myself and my mortgage… Read more · 1
broker updated every step of the way. Nothing was ever too much trouble, and she was always willing to help whenever needed. I also want to say a huge thank you to Paul, who was an amazing builder throughout the entire process. He kept me updated with regular communication, sending photos of the progress and always being happy to provide measurements or help with any little touch-ups I needed. During my final walk-through, he made me feel so comfortable, and we even had a great chat along the way. I’m so grateful to the whole team for making this journey such a positive one and for helping me achieve my first ever home. I truly couldn’t recommend them enough
I recently had the pleasure of working with Soho Living on a townhouse build in Deanside, and I am absolutely thrilled with the results. A standout part of the experience was Nikita, who managed the project from start to finish with remarkable professionalism. As a point of contact throughout, he was incredibly attentive, responsive, and proactive… Read more
in addressing any questions or concerns. His dedication made the entire process seamless, which is no small feat when building a home.
Nikita's commitment to ensuring everything ran smoothly was evident from day one. He was always available to offer advice, keep me informed on progress, and ensure that every detail of the build was exactly as I envisioned. It was clear that he took great pride in his work, and his customer service went above and beyond what I expected.
The quality of the build itself is outstanding. For a high-volume builder, the craftsmanship and finish were exceptional, and it's all thanks to the attention to detail Nikita brought to the project. The design, materials, and overall execution truly set Soho Living apart from others in the market.
If you're looking for a reliable builder with a personal touch, I highly recommend Soho Living. Nikita is a real asset to their team, and I have no doubt that he plays a key role in ensuring their homes are of the highest quality. You can trust that your project will be in excellent hands with him!
I recently purchased an established (3 years old) SOHO Living townhouse that needed the floor to be replaced due to a previous kitchen leak. The warranty and maintenance teams at SOHO Living went above and beyond in their assistance. From the beginning they were transparent and honest about the entire process of the floor replacement. They… Read more · 1
organised inspections of the damaged flooring and on the day of the floor replacement they came and moved my furniture for me both before the damaged floor was removed and after the new floor was installed. They also provided me with a list of the paint colours in the house so that I could touch up cosmetic damage from the previous owner and also provided assistance in getting my gas cooktop fixed (not SOHO Living's fault - Fisher & Paykel defect). When I purchased this house I was unsure that I would receive any warranty support as I was not the first owner, so I was very grateful when they provided the wonderful help. The team at SOHO Living were professional from the very beginning and I am delighted that I purchased a SOHO Living home (even though I'm not the first owner of this lovely home). Highly recommended!
Find out how Soho Living compares to other Project Home Builders
Know better, choose better.
Positive reviews
Communication has been excellent — they’ve always been responsive, kept us updated at every stage, and made the whole process feel well organised. They’ve also been great at coordinating with our broker and independent inspector. We’ve really appreciated their professionalism and would happily recommend them. Show details · 1
Working with SOHO Living has been a smooth and professional experience from the start. Building a new home can definitely feel daunting, but their team has kept communication clear, transparent, and consistent throughout the process. A special mention to Hayley for her regular check-ins and support. Highly recommend them if you're looking for a reliable home builder! Show details · 1
We are doing a house & land package out on the Bellarine Peninsula which Soho are working on. The experience has been first class. There was a change in our sales coordinator during the settlement period and design detail period but their ability to adapt to the change in personnel was exceptional and it was like the change never occurred. Now… Read more · 1
through the build process things have happened at a rate of knots and happened really quickly, but they have had constant touch points with us to ensure everything is ok with clear communications on expectations. We have had our own build inspector undertake regular checks and his commentary has supported really quality workmanship. Last but not least there was a discrpency in a certain material we thought we had selected in the design process versus what was delivered to site which caught us off guard. Soho supported us through this process to get this rectified and acknowledged the error and went above and beyond to ensure we remained calm and comfortable with a suitable resolution. I find any build is not going to run completely smooth from end to end, but it was the ability of Soho to adapt in this tough spot that is the real highlight for mine of their customer service and care particularly when dealing with important life investments.
Negative reviews
Soho living has built our first home. Although there have been multiple issues throughout the build such as poor paint jobs, cleaning not completed before handover and other minor issues, they are easy to get into contact with to fix the issues. Our supervisor James R was easy to communicate with also. UPDATE, Soho has a horrible build quality.… Read more
We have had multiple struggles dealing with their warranty team also. Our sliding door has completely broken within 6 months of regular use. Cracks have already started to form on the exterior and interior of our home.
Good but you’ll be waiting a few years before actually moving in – Affordable and modern builders but it has been 2.5 years since signing and paying a deposit and my townhome has only now started construction. Due to delays I was made to pay an extra 3% (in my case 10k) but the company have been good and said it does not have to be payed until a later stage in the building schedule. Communication between emails… Read more
and phone calls has been good and relatively quick, they are happy to answer any questions I’ve had in a timely manner
Hi Samantha, Thank you for taking the time to leave a… Read more
Stay clear of SOHO living – Save yourself the hassle and build with someone else, very unprofessional and untrustworthy staff I would not recommend soho to anyone that is new to the market, look at reviews before signing contracts. Show details
Hi Krystal, Sorry to hear about your experience.… Read more
Recent reviews
Thank you to all the whole Soho Living team for helping us build our dream home. We would happily recommend Soho Living to anyone looking to build a new home. Show details · 1
Build is currently underway and experience so far has been positive. Excited to continue along the team has been very friendly and helpful with all our questions and concerns, and communication lines are always open. Keen for the final product! Show details · 1
Our construction process has gone very smooth, particular shoutout to Hayley our Building Coordinator who has been extremely helpful and responsive providing regular check ins and updates! The build has gone ahead of schedule. A few minor trade errors were made, however the SOHO team very quickly rectified these! Overall, SOHO have been great to go on this journey and we can’t wait to move into our new house. Show details · 1
I’ve had a good experience throughout the building process thus far, particularly with my Building Coordinator. From the very beginning, they have been extremely efficient, prompt and easy to communicate with. Any questions or concerns I’ve had have been attended to quickly, and they’ve always been helpful in keeping me updated along the way. The… Read more · 1
level of communication and support from the get-go has made the overall building process much easier and more reassuring. I really appreciate the time and effort they’ve put in to making sure everything has been looked after.
Outstanding work by Sohos matainance crew, John , Brendan, ect. Exceded expectations, never had a problem with fixing any repairs, and always intend to put the client first. Thanks to the brilliant organization and help, through Sandra who is a key part in acheiving the outcome required. Thank you all for everything, a very happy customer. Would highly reccomend for anyone looking to build their dream home. Show details · 1
I had a great experience building my 1st home with Soho Living.Huge thanks to Renee for being helpful and responsive from the very start and kept that good communication even after the handover. Thank you to Jaime, Nick and other supervisors I met during the building process. All the best. Show details · 1
Amazing people and the work and house can’t fault the way I’ve been communicated from the whole team from start to finish amazing also there for a phone call and questions and house looks great Show details · 1
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi James, Thank you for taking the time to share your… Read more