Spectra S1 Hospital Grade Double Electric Questions & Answers
Verified
Is the spectra compatible with other bottles? Specifically, advent bottles that you can easily buy near me from chemist
Heya Izzy - yes! The Advent bottles will work with Spectra pumps.
In fact, any standard wide neck bottle will fit on a Spectra shield. :)
Feel free to shoot our Customer Service Team a message is we can help with something else. :)
Spectra Team
Help my spectra pump has turned on but now none of the buttons will work to switch between modes, increase suction or even turn it off.
Just had the same problem! Did you find any resolution?
I was pumping and all of a sudden the Spectra turns off! I tried to turn it back on and the screen turns in but there’s no suction or pumping sounds from the pump. After a few seconds, it shuts off.
The battery is fully charged! Can someone help?!
Hi Sam, oh no!
Could you please send us a message to support@spectra-baby.com.au so we can do some troubleshooting with you to see what is happening?
I will keep an eye out for your message and go from there.
The Spectra team
This is the exact problem I just started having, did you get any answers?
Hey Sarah, so sorry to hear you're having this issue too :-( If you contact us at support@spectra-baby.com.au we can help you :-) Spectra Team
Same problem I just started having today and it's only 6 months old!
You know, if the pump breaks in the middle of the night, we want quick answers to questions you’ve already answered, not to contact you. Please consider this
Hi it’s my first time to charge my spectra s1 and it takes forever to charge. It’s been drained and currenty charging 1-2 bats for 24 hours! please help?
Hi Jen, oh no! It sounds like your adaptor is not assembled together correctly! :(
This is an easy for for you, but if you contact us at support@spectra-baby.com.au we will help you with this. :)
The Spectra team
Hello
What is the difference between the S1 and the S2?
Thank you
Hi David and Kung, thanks for your question. :) The only difference between the S1 and the S2 is the S1 has a rechargeable battery and the S2 needs to be plugged into a power source to operate. :)
Other than that they have exactly the same specifications and features. :)
The Spectra team
Hello, I am actually from the USA but I have a spectra pump and today while pumping my pump shuts off, when I try to turn it on it turns on for a split second and turns off when I turn the night light on it turns on and blinks can someone help me please?
I heard that the backflow protector should move forward till the casing while pumping but mine only move till half of it. I’ve checked that all the parts are assembled correctly and they are brand new since I’ve just recently bought it. I’m waiting for a smaller flange size to arrive as I think the default ones are a little big. Are there something wrong with my backflow protector or it’s because of the flange size?
Hi Keriko, thanks for your message :-) Would you like to send us a video of what's happening so we can check that out for you? You can either send via Facebook Messenger or to support@spectra-baby.com.au :-) The backflow protector movement does depend on the settings used, so if you could show how the movement changes as the levels are increased we can check if that's working normally for you :-)
Best
Anjuli
Spectra Team
Hi! My pump (s1) is fully charged but won't turn on unless it is plugged in. Please help because I'm going back to work soon and I need a pump that's gonna get me through the day as I work full time and need the pump to be on the go. Any help?
Hi Cynthia, I am sorry to learn about this. :( Are you able to please contact us at support@spectra-baby.com.au so we can figure out what is happening? I will keep an eye out for your message. :) Thanks so much. Best
Georgie
Spectra team
I just got an s1, and the first time I pulled it out of the box when it was delivered, there was something (a small nut? a piece of plastic that broke off of something?) rattling around in it. It seemed to turn in fine but it makes a clicking noise every cycle. Is that normal, or is something broken/not functioning correctly? Could that noise be related to the part rattling around when I took it out of the box? Do I need to bring it back to the store and exchange it?
Hi RLW, I am sorry to hear about your pump. Could you send us a message to support@spectra-baby.com.au and we will explore what could be going on and options to resolve that for you. :) I will keep an eye out for your message.
Best
Georgie
Spectra team
I would return it and get a new one something probably come loose or broken off inside
Its a shame you cannot get the pump sets for the spectra pumps. Not sure what the point is of having the pump is when the pump sets are out of stock for 3 months. Any idea of where else i could get additional pump set for my spectra S1?
Hi Taryn, thanks for your question. If you look at our website, they are available for purchase. You can find them here - external link Feel free to shoot us a message at support@spectra-baby.com.au if we can help with anything else.
Best
Georgie
Spectra team
My pump won’t charge past 2 bars. Any ideas?
Hi Joy, thanks for asking about your pump. I am sorry to hear about this. It does sound a bit unusual. Can you shoot us a message to support@sopectra-baby.com.au with some pics, and more info about your pump, and we can look at what is going on for you. If you could let us know how much run time you get from leaving your pump on charge overnight, till the battery is dead, that would be good too. :)
I will keep an eye out for your response.
Best
Georgie
Spectra team
I’m having the same problem as the other user. The pump won’t turn off or allow me to change settings! What do I do?!
Hi HMM, oh no! That doesn't sound good at all! I am so sorry to hear about this! :( Are you able to catch it on video for us so we can see what is happening? Can I also ask you to complete a warranty form for us here - external link - because this sounds like something our technician will need to look at and assess.
I will keep an eye out for your message so we can get this resolved asap.
Best
Georgie
Spectra team
No worries I took it apart and was able to disconnect and reconnect the battery! I kinda had to as I was worried it might set on fire
Hi, I have a Spectra S1 pump. Got it in January. It's been fantastic! But, today it's stuck on! I can't turn it off or change any of the settings. Help!!
Hi Kell, oh no! That doesn't sound good at all! I am so sorry to hear about this! :( Are you able to catch it on video for us so we can see what is happening? Can I also ask you to complete a warranty form for us here - external link - because this sounds like something our technician will need to look at and assess.
I will keep an eye out for your message so we can get this resolved asap.
Best
Georgie
Spectra team
Hi recently bought a spectra s1 and love it. But the night light was bumped on during a move and don't turn off. Any help please?
Hello! I'm experiencing pain when pumping and have tried numerous shield sizes and also my medela shields on the pump so I don't think size is a problem. I'm wondering what the most effective but gentle setting combination is? I need to go above 4 to ensure flow. Currently hiring another pump until I can get the spectra right. Would be great to get some ideas! Thank you, Kate.
Hey Kate, Thanks for your question. I'm sorry to hear you are getting pain when pumping, that's no good. There are a few reasons you can get pain, and its hard to say without more information about what the pain is like (ie is it during pumping, is it on the nipple, the breast itself etc). Shield size is one reason, and there are also possibilities like thrush or mastitis that may cause pain too.
Initially I would suggest using the pump in massage mode (press the wavy lines button in the middle of the pump) - this gives a fast but gentle action. The cycle speed will be 70, and you can adjust your suction between level 1 and 5 for comfort.
For more personalised help i would suggest contacting our Customer Service team so we can help further for your particular needs. We are available via Facebook message, email or phone. support@spectra-baby.com.au
Warm regards
Alli
Spectra Team
Hi I am spectra s1 pump and I have been using for almond 6 month.
Now the problem is it's fully charged and light works shows full battery but can't power up the unit ?any suggestions
Thanks
Hi Nick, Thanks for your question. The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?
Here's a video to describe further:
external link
If you find this doesnt help (which in your case I am suspecting it wont) please get in touch with our customer support team and we will troubleshoot further with you, and organise for a repair if necessary. support@spectra-baby.com.au
Warm regards
Alli
Spectra Team
Hi! My pump (s1) is fully charged but won't turn on unless it is plugged in. Please help because I'm at work all day and only have my car charger. I also exclusively pump so I need this fixed and I bought the S1 specifically because it's portible. Help!
Hi, must be a problem with the battery. The Spectra customer care people are very helpful. Try that I reckon. Not sure how I can be of help as I am only a user. Cheers.
Hi Jenn, Oh no - I am sorry to hear you are having this issue. It does sound as though there may be a problem with the battery, however the most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?
Here's a video to describe further:
external link
If that doesnt help, then please contact us at support@spectra-baby.com.au and we will be able to troubleshoot further with you and repair your pump if indeed there is a battery issue.
Warm regards
Alli
Spectra team
Hi if I purchased this from Amazon, will the product be compatible in Australia? Will we be able to plug in the rechargeable station to an Australian outlet? Thanks
Hi Leanne, Thanks for sending through your question. You would need to check the voltage and Amps on the charger you have for the pump. Australia uses 240v and the S1 needs a 12v, 2 milliamp charger. You may need to get an adaptor for your pump (from a travel store or airport) which can convert it for you.
Your best bet will be to get in contact with the seller of the pump so that they can confirm this, as pumps designed for other countries do vary slightly internally.
If we can help further please let us know.
Kind regards
Alli
Spectra team
I have a brand new s1 and it keeps turning it's self off after 2 seconds?! The battery symbol shows just a flashing outline when plugged in? Am I doing Something wrong? Or is the pump faulty?
Hi Rach, Thanks for sending through your question. The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. (the flashing battery symbol tells me it doesn't have any charge) It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way.
Here's a video to describe further:
external link
Would you mind taking a look to see if your adaptor is assembled properly? If it is, then please email us at support@spectra-baby.com.au and we can do some more troubleshooting with you.
Kind regards
Alli
Spectra Team
Hi I have an S1 pump and have had it since May and have LOVED it! However recently it has been not turning on (even the light) if it is not plugged in. Once I plug it in it says it has full battery and will work fine, if I unplug it with it already turned on it continues to work but if I stop it and try to start it again it still won't turn on. Do you think I have an issue with the battery?
Sounds like it is. Either way its definitely a fault as it shouldn't be doing that. How old is the pump? (If you purchased it new in May its still under warranty) Spectra are pretty good with their warranty and will even loan you a replacement pump. You can fill in a claim form here: external link
You should have a year warranty. If you contact Spectra they will help you out.
Hi Jen Jen, Thanks for your question. It sounds to me like you should pop onto our webiste and put in a warranty claim. One of our Customer Support team will then contact you and we work out whats going on for you. The link is here external link
Kind regards,
Alli
Spectra Team
Get an answer from our members and Spectra representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.