??!
6 photos
Spectra S1 Hospital Grade Double Electric

Spectra S1 Hospital Grade Double Electric Questions & Answers

4.7 from 201 reviews · View Statistics

29 questions from our users

K.lummie

K.lummieasked

Help my spectra pump has turned on but now none of the buttons will work to switch between modes, increase suction or even turn it off.

1 answer
Tommy J.
Tommy J.

Just had the same problem! Did you find any resolution?

Sam

Samasked

I was pumping and all of a sudden the Spectra turns off! I tried to turn it back on and the screen turns in but there’s no suction or pumping sounds from the pump. After a few seconds, it shuts off.

The battery is fully charged! Can someone help?!

5 answers
Spectra
Customer Service T.Spectra

Hi Sam, oh no!

Could you please send us a message to support@spectra-baby.com.au so we can do some troubleshooting with you to see what is happening?

I will keep an eye out for your message and go from there.

The Spectra team

Sarah L.
Sarah L.

This is the exact problem I just started having, did you get any answers?

Spectra
Customer Service T.Spectra

Hey Sarah, so sorry to hear you're having this issue too :-( If you contact us at support@spectra-baby.com.au we can help you :-)
Spectra Team

Jenn F

Jenn Fasked

Hi it’s my first time to charge my spectra s1 and it takes forever to charge. It’s been drained and currenty charging 1-2 bats for 24 hours! please help?

1 answer
Spectra
Customer Service T.Spectra

Hi Jen, oh no! It sounds like your adaptor is not assembled together correctly! :(

This is an easy for for you, but if you contact us at support@spectra-baby.com.au we will help you with this. :)

The Spectra team

David And Kung

David And Kungasked

Hello
What is the difference between the S1 and the S2?
Thank you

1 answer
Spectra
Customer Service T.Spectra

Hi David and Kung, thanks for your question. :)

The only difference between the S1 and the S2 is the S1 has a rechargeable battery and the S2 needs to be plugged into a power source to operate. :)

Other than that they have exactly the same specifications and features. :)

The Spectra team

Kristi C

Kristi Casked

Hello, I am actually from the USA but I have a spectra pump and today while pumping my pump shuts off, when I try to turn it on it turns on for a split second and turns off when I turn the night light on it turns on and blinks can someone help me please?

No answers
Keriko

Kerikoasked

I heard that the backflow protector should move forward till the casing while pumping but mine only move till half of it. I’ve checked that all the parts are assembled correctly and they are brand new since I’ve just recently bought it. I’m waiting for a smaller flange size to arrive as I think the default ones are a little big. Are there something wrong with my backflow protector or it’s because of the flange size?

1 answer
Spectra
Customer Service T.Spectra

Hi Keriko, thanks for your message :-)

Would you like to send us a video of what's happening so we can check that out for you? You can either send via Facebook Messenger or to support@spectra-baby.com.au :-) The backflow protector movement does depend on the settings used, so if you could show how the movement changes as the levels are increased we can check if that's working normally for you :-)

Best

Anjuli
Spectra Team

Cynthia

Cynthiaasked

Hi! My pump (s1) is fully charged but won't turn on unless it is plugged in. Please help because I'm going back to work soon and I need a pump that's gonna get me through the day as I work full time and need the pump to be on the go. Any help?

1 answer
Spectra
Customer Service T.Spectra

Hi Cynthia, I am sorry to learn about this. :(

Are you able to please contact us at support@spectra-baby.com.au so we can figure out what is happening?

I will keep an eye out for your message. :)

Thanks so much.

Best
Georgie
Spectra team

RLW

RLWasked

I just got an s1, and the first time I pulled it out of the box when it was delivered, there was something (a small nut? a piece of plastic that broke off of something?) rattling around in it. It seemed to turn in fine but it makes a clicking noise every cycle. Is that normal, or is something broken/not functioning correctly? Could that noise be related to the part rattling around when I took it out of the box? Do I need to bring it back to the store and exchange it?

2 answers
Spectra
Customer Service T.Spectra

Hi RLW, I am sorry to hear about your pump.

Could you send us a message to support@spectra-baby.com.au and we will explore what could be going on and options to resolve that for you. :)

I will keep an eye out for your message.

Best
Georgie
Spectra team

Coco83
Coco83

I would return it and get a new one something probably come loose or broken off inside

Taryn

Tarynasked

Its a shame you cannot get the pump sets for the spectra pumps. Not sure what the point is of having the pump is when the pump sets are out of stock for 3 months. Any idea of where else i could get additional pump set for my spectra S1?

1 answer
Spectra
Customer Service T.Spectra

Hi Taryn, thanks for your question.

If you look at our website, they are available for purchase. You can find them here - https://spectra-baby.com.au/shop/accessories/spectra-wide-neck-breastshield-set/

Feel free to shoot us a message at support@spectra-baby.com.au if we can help with anything else.

Best
Georgie
Spectra team

Joy

Joyasked

My pump won’t charge past 2 bars. Any ideas?

1 answer
Spectra
Customer Service T.Spectra

Hi Joy, thanks for asking about your pump. I am sorry to hear about this.

It does sound a bit unusual. Can you shoot us a message to support@sopectra-baby.com.au with some pics, and more info about your pump, and we can look at what is going on for you. If you could let us know how much run time you get from leaving your pump on charge overnight, till the battery is dead, that would be good too. :)

I will keep an eye out for your response.

Best
Georgie
Spectra team

HMM

HMMasked

I’m having the same problem as the other user. The pump won’t turn off or allow me to change settings! What do I do?!

2 answers
Spectra
Customer Service T.Spectra

Hi HMM, oh no! That doesn't sound good at all! I am so sorry to hear about this! :(

Are you able to catch it on video for us so we can see what is happening?

Can I also ask you to complete a warranty form for us here - https://spectra-baby.com.au/warranty/ - because this sounds like something our technician will need to look at and assess.

I will keep an eye out for your message so we can get this resolved asap.

Best
Georgie
Spectra team

HMM
HMM

No worries I took it apart and was able to disconnect and reconnect the battery! I kinda had to as I was worried it might set on fire

Kell

Kellasked

Hi, I have a Spectra S1 pump. Got it in January. It's been fantastic! But, today it's stuck on! I can't turn it off or change any of the settings. Help!!

1 answer
Spectra
Customer Service T.Spectra

Hi Kell, oh no! That doesn't sound good at all! I am so sorry to hear about this! :(

Are you able to catch it on video for us so we can see what is happening?

Can I also ask you to complete a warranty form for us here - https://spectra-baby.com.au/warranty/ - because this sounds like something our technician will need to look at and assess.

I will keep an eye out for your message so we can get this resolved asap.

Best
Georgie
Spectra team

Sky

Skyasked

Hi recently bought a spectra s1 and love it. But the night light was bumped on during a move and don't turn off. Any help please?

No answers
Kate

Kateasked

Hello! I'm experiencing pain when pumping and have tried numerous shield sizes and also my medela shields on the pump so I don't think size is a problem. I'm wondering what the most effective but gentle setting combination is? I need to go above 4 to ensure flow. Currently hiring another pump until I can get the spectra right. Would be great to get some ideas! Thank you, Kate.

1 answer
Spectra
Customer Service T.Spectra

Hey Kate,

Thanks for your question. I'm sorry to hear you are getting pain when pumping, that's no good. There are a few reasons you can get pain, and its hard to say without more information about what the pain is like (ie is it during pumping, is it on the nipple, the breast itself etc). Shield size is one reason, and there are also possibilities like thrush or mastitis that may cause pain too.

Initially I would suggest using the pump in massage mode (press the wavy lines button in the middle of the pump) - this gives a fast but gentle action. The cycle speed will be 70, and you can adjust your suction between level 1 and 5 for comfort.

For more personalised help i would suggest contacting our Customer Service team so we can help further for your particular needs. We are available via Facebook message, email or phone. support@spectra-baby.com.au

Warm regards
Alli
Spectra Team

Nick K

Nick Kasked

Hi I am spectra s1 pump and I have been using for almond 6 month.
Now the problem is it's fully charged and light works shows full battery but can't power up the unit ?any suggestions
Thanks

1 answer
Spectra
Customer Service T.Spectra

Hi Nick,

Thanks for your question. The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

If you find this doesnt help (which in your case I am suspecting it wont) please get in touch with our customer support team and we will troubleshoot further with you, and organise for a repair if necessary. support@spectra-baby.com.au

Warm regards
Alli
Spectra Team

Jenn

Jennasked

Hi! My pump (s1) is fully charged but won't turn on unless it is plugged in. Please help because I'm at work all day and only have my car charger. I also exclusively pump so I need this fixed and I bought the S1 specifically because it's portible. Help!

2 answers
Jocelyn
Jocelyn

Hi, must be a problem with the battery. The Spectra customer care people are very helpful. Try that I reckon. Not sure how I can be of help as I am only a user. Cheers.

Spectra
Customer Service T.Spectra

Hi Jenn,

Oh no - I am sorry to hear you are having this issue. It does sound as though there may be a problem with the battery, however the most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

If that doesnt help, then please contact us at support@spectra-baby.com.au and we will be able to troubleshoot further with you and repair your pump if indeed there is a battery issue.

Warm regards
Alli
Spectra team

LeanneST7

LeanneST7asked

Hi if I purchased this from Amazon, will the product be compatible in Australia? Will we be able to plug in the rechargeable station to an Australian outlet? Thanks

1 answer
Spectra
Customer Service T.Spectra

Hi Leanne,

Thanks for sending through your question. You would need to check the voltage and Amps on the charger you have for the pump. Australia uses 240v and the S1 needs a 12v, 2 milliamp charger. You may need to get an adaptor for your pump (from a travel store or airport) which can convert it for you.

Your best bet will be to get in contact with the seller of the pump so that they can confirm this, as pumps designed for other countries do vary slightly internally.

If we can help further please let us know.

Kind regards
Alli
Spectra team

Rach

Rachasked

I have a brand new s1 and it keeps turning it's self off after 2 seconds?! The battery symbol shows just a flashing outline when plugged in? Am I doing Something wrong? Or is the pump faulty?

1 answer
Spectra
Customer Service T.Spectra

Hi Rach,

Thanks for sending through your question. The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. (the flashing battery symbol tells me it doesn't have any charge) It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way.

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

Would you mind taking a look to see if your adaptor is assembled properly? If it is, then please email us at support@spectra-baby.com.au and we can do some more troubleshooting with you.

Kind regards
Alli
Spectra Team

Jenjen

Jenjenasked

Hi I have an S1 pump and have had it since May and have LOVED it! However recently it has been not turning on (even the light) if it is not plugged in. Once I plug it in it says it has full battery and will work fine, if I unplug it with it already turned on it continues to work but if I stop it and try to start it again it still won't turn on. Do you think I have an issue with the battery?

3 answers
Taryn
Taryn

Sounds like it is. Either way its definitely a fault as it shouldn't be doing that. How old is the pump? (If you purchased it new in May its still under warranty) Spectra are pretty good with their warranty and will even loan you a replacement pump. You can fill in a claim form here: https://spectra-baby.com.au/warranty/

Clairess
Clairess

You should have a year warranty. If you contact Spectra they will help you out.

Spectra
Customer Service T.Spectra

Hi Jen Jen,

Thanks for your question. It sounds to me like you should pop onto our webiste and put in a warranty claim. One of our Customer Support team will then contact you and we work out whats going on for you. The link is here https://spectra-baby.com.au/warranty/

Kind regards,
Alli
Spectra Team

Lia Kyanidou-Rosiou

Lia Kyanidou-Rosiouasked

Hi.Whats the difference between s1 and s2 hospital grade pumps???I am about to order one of them but I dont know which one.I want to pump exlusively and I want to increase my milk produxtion. Which obe should I buy? Do you send them to Greece?

1 answer
Spectra
Customer Service T.Spectra

Hi Lia,

Great question. The main difference between the S1 and the S2, is that the S1 has a rechargeable battery. So it can used on mains or on battery, making it very portable. The S2 is mains powered only. The S1 is blue and the S2 is pink. Other than that, they are the same in terms of function and use. If you are wanting to exclusively express and increase milk production, then either pump would be fantastic :-)

Unfortunately we are unable to ship to Greece. You may find that Spectra in the UK might ship there?

Kind regards,
Alli
Spectra Baby Australia

Page 1 of 2

Get an answer from our members and Spectra representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.