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Building a home can be a really overwhelming process, but Stroud Homes Coffs Harbour made the entire experience easy and seamless. From the beginning, everything was clearly explained and stroud were completely upfront, so we always knew exactly what to expect. Communication was consistently excellent, with weekly updates and no question ever… Read more · 1
being too big or small. The team were flexible, welcoming and helped us with every little detail along the way. Not to mention we got a stunning home at the completion! We truly felt supported throughout the entire process and couldn’t recommend Stroud highly enough!
Highly Recommend Stroud Homes Coffs Harbour We would like to sincerely thank the team at Stroud Homes Coffs Harbour for helping us build our beautiful new home. We absolutely love it and are incredibly grateful for the support, guidance and professionalism shown throughout the entire process. As we were relocating to Coffs Harbour from… Read more · 1
interstate, the prospect of building a home felt quite daunting. However, the Stroud team made the experience smooth and stress-free. They kept us regularly updated throughout the build, including sharing photos of the progress, which provided great reassurance that everything was moving along smoothly and gave us confidence every step of the way.
From our very first interaction through to handover, the team was fantastic to deal with. Communication was excellent, and we always felt well informed and kept up to date at every stage of the journey. This is the second time that we have build a new home and I can honestly say that the service and build quality that we experienced through Stroud Homes, was night and day compared with our previous build.
The quality of the build is outstanding, and the attention to detail really sets Stroud Homes apart. Everything was finished to a high standard. The team was also flexible and willing to work closely with us to ensure that our home reflects exactly what we were looking for.
Building a home can be a challenging experience, but Stroud Homes made it an enjoyable one. We are thrilled with the final result and could not be happier with our new home.
We are incredibly grateful to the entire team and would not hesitate to recommend Stroud Homes Coffs Harbour to anyone looking to build their dream home. Thank you for making our vision a reality, we love our new home!
After meeting with the team at Stroud I was confident they would do a fantastic job with minimal fuss and they did just that. Starting with Joel and his prompt on point pricing, ensuring to get the ball rolling ASAP. Chloe in the office demonstrated her experience by always having logistics organised well ahead of time not missing a beat. The… Read more · 1
design team showed their obvious experience and knowledge proving itself in the end result. Building Supervisor Cameron, with his calm approach and obvious building knowledge made the entire experience a pleasure to be a part of. Matt and his team doing an A1 job of the concrete providing a perfect canvas from start to finish. Sam, the hands on carpentry and construction side of STROUD did a class job from start to finish, as expected. Not to mention the trades unseen. All finishing trades delivering a fantastic result. On completion of our build I found it to be basically faultless. I am happy to say, we are already planning our next build with STROUD.
Reviews with attachments
Positive experience with the Stroud team, the quality of the home, and the timeframes to complete. Would highly recommend them, from helping us select the finishes to the finished product. Show details · 1
⭐⭐⭐⭐⭐ An Outstanding Building Experience – Stroud Homes Coffs Harbour As new home owners, my wife Ashlie and I honestly couldn’t be happier with our experience with Stroud Homes Coffs Harbour. We are now around 90% through our build, and from the very beginning the level of attention to detail, planning, communication and care has been… Read more · 1
outstanding.
We are building a Kentucky modified 402m² home, and it has been incredible watching it come to life. The design has given us the perfect balance of space, functionality and modern family living, with generous open-plan areas, well-thought-out bedroom placement and a layout that truly suits the way we live. Every stage has shown just how much thought has gone into making this home both practical and beautiful, and seeing it take shape on site has been genuinely exciting for our family.
From the pre-planning stages, site visits and council approvals, right through to construction, nothing has been overlooked. What has impressed us most is the respect the entire team has shown towards us as clients. Our concerns have always been heard, taken seriously and, most importantly, acted upon.
We’ve been welcomed on site throughout the build, talking through progress, discussing challenges as they arise and working together to find solutions. We have never felt shut out of the process — instead, we’ve genuinely felt like part of the team building our family home.
Building a new home is a huge investment, both financially and emotionally, and having a builder you can trust makes all the difference. The team at Stroud Homes Coffs Harbour has given us that confidence.
A massive heartfelt thank you to Yarren, Erin, Tim, Crystal and James. Your hard work, patience, professionalism and genuine care for our home have not gone unnoticed.
From the bottom of our hearts, thank you. We cannot wait to see the finished result and finally call this beautiful house our home.
If you're considering building in the Coffs Harbour region, these are the builders you need to talk to.
Adam & Ashlie Smidt Proud new home owners ❤️
We had a fantastic experience from start to finish. The whole building process was straightforward, communication was excellent, and we were kept informed every step of the way. The quality of the workmanship and finishes exceeded our expectations, and the house was completed on time and on budget. Nothing was ever too much trouble, and the team… Read more · 1
was always professional and easy to deal with. We'd happily recommend them to anyone looking to build a new home.
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We cannot thank the Stroud Homes Wollongong team enough. We found ourselves in a real pickle after being let down by our local council with a modular build. What initially turned us off a slab build was exactly that—the slab itself and the impact it would have on the environment. However, Stroud Homes' Facebook marketing caught my attention, and… Read more · 1
their home designs felt different from everyone else's.
After reaching out, we discovered they could customise their plans to suit our needs. Following our first discussion with Travis—who is so genuine, honest, and completely open—we learned the house could be stepped down to follow the natural slope of our land. Combined with their generous inclusions package, it exceeded our hopes and dreams.
As our trusty council seemed determined to throw every possible curveball in both our and Stroud Homes' direction, it really highlighted a couple of stars on their team.
First, Sandy (Contract Administration). I'm sure she hears this all the time, but I've cried, laughed, and celebrated with her over the phone. She is absolute gold at what she does—efficient, professional, honest, and personable. Those qualities are hard to come by these days.
Then there's Cam. You only meet him a handful of times during your building journey, but every Friday between 1 pm and 3 pm, you find yourself eagerly waiting for his update. Without fail, he lets you know what has been completed, shares photos of the progress, and explains what to expect over the coming week. Those updates became something we genuinely looked forward to.
The contractors Stroud Homes work with were brilliant and reflected the family-like culture the business has created. During our colour, electrical, and selections meetings, the lovely lady helping us (I'm so sorry I can't remember her name!) was an absolute delight and incredibly knowledgeable. She gave us confidence in every decision we made, leaving very little chance of regretting any of our choices.
Our home is so perfectly suited to the area. It is welcoming, warm, and will be a haven for our family for many years to come.
While Stroud Homes may be part of a franchise, the Wollongong team feels like a genuine family. Every person we dealt with supported us, encouraged us, and guided us through what could have been a very stressful journey. For that, we cannot recommend them highly enough.
Thank you for helping us create our home. ❤️
I’ve had an Aston 168 built by Stroud Homes Coffs Harbour and even though I’ve only had the keys for just over a week I’m very happy with the build. It has not stopped raining since handover so a good test, no leaks no build up of water around home. Before I selected my plan I was given lots of help and hints as to what was best to suit my narrow… Read more · 1
block I found Stroud employees to be professional, very helpful and friendly. I was worried about colour and tile selection but received great help and I’m pleased with the whole look of my home. I was kept up to date with every aspect of the build and was shown through the build each week. The workmanship seems very good and my supervisor always seemed to be a jump ahead of any wrongs. It’s a beaut home and I’m looking forward to having an easygoing life in it. There was no blowout of cost at the end and I knew what my home would cost from the beginning. Thank you Stroud Homes! Therese (Urunga)
Latest follow-ups
New Bespoke Home Built By Stroud, Sth Nowra – We contracted Stroud at Sth Nowra to build our custom home designed by Nest Residential Designs, also from Nowra, and have nothing but praise for Stroud's diligence and workmanship. Our home is a $1m+ two story steel framed dwelling on a block with… Read more · 1
both level and sloped sections across the build area. • Prior to the build Stroud provided an extensive amount of time to finalise our details to ensure we had all the right selections of materials and colours etc. • The quality of the build is of a high standard thanks to the oversight by the project team who I found to have fine eyes for detail and ability to resolve issues during the build. • The Nowra team for Stroud are long time residents in the area and are known for previous high quality builds and have a pool of quality tradesmen who they have great relationships with to draw on. • Very happy with the project management and also with the time to complete the build. • Stroud provide plenty of photo’s during the build and also provide plenty of opportunities for onsite visits to view progress or to discuss changes. • We had an independent inspection of the build after its completion and there were only very minor issues to address and the inspector commented on how good the overall build was. • For the 3 month follow-up for defects. Again, only minor issues to deal with. • Our basic build was on time and on budget with only the usual delays due for weather etc. Our additional 10%-20% spend, such as a pool and decking, where were not in the original scope of the build and Stroud very nicely accommodated these changes during the build. Great team and a real pleasure to deal with. I can highly recommend Stroud at Sth Nowra.
Follow-up · Site clean up - Very good as with keeping the site clean and tidy during the build. Minor patches of demolition rubble underneath the clay surface but the block also included areas of existing sandstone. Landscaping - Stroud included some contouring of the block behind the house to facilitate the Plunge pool and a fire pit area. However, the… Read more
Positive reviews
A Dream Come True We absolutely love our home, built with Stroud Homes. From our very first conversations with Tim right through to the day we were handed the keys, the entire experience has been nothing short of amazing. Krystal is a star in her own right. Her expertise, honesty, professionalism and incredible attention to detail simply cannot… Read more · 1
be faulted. She made the whole journey so much easier and was always there to guide us along the way.
James, what an amazing person you are. You were the one who truly brought our house to life. We appreciated your weekly calls and updates throughout the build, and it was clear from the very beginning how much pride you take in your work. You genuinely cared about our home as much as we did, and that meant so much to us.
This is truly our dream home, and we cannot thank the Stroud Homes team enough for helping us bring our vision to life.
Thank you, Tim, Krystal, James and the entire team, for making such an important journey so special. We are incredibly grateful and couldn't be happier with our beautiful home! ❤️
Smooth process from start to finish, build was completed on time and budget and was to a high standard of quality, couldn’t be happier. Buying or building a house in this day and age can feel like a impossible task but at Stroud’s with their fixed prices and thorough planning before breaking ground it makes it easier to get a lone and a less… Read more · 1
impossible task all together, I recommend building a home with Stroud especially if you only have access to to so much of a budget and can’t afford to be hit with any hidden nasty’s along the way
We can thoroughly recommend Stroud Homes Coffs Harbour. From the initial planning with Tim,preliminary design consultations with Krystal to the great work with the project manager James and Builder Yarren, we were happy with the process of building a new home with Stroud. The build time was 5 months and we were happy with their communication , problem solving and attention to detail during the process. Show details · 1
Negative reviews
Please see my other review regarding the extremely upsetting experience I had with Stroud Homes when they built my home in the new "Black Wattle Estate" at Urunga. Before I realized what Stroud had done, I was asked very early in the build how it… Read more
was going and at that point I said it seemed okay. A lady then built with them, even though I called her after I became aware, but she went ahead with her build.
Stroud then advised me that I would get a referral fee of $1500 on completion of a review.
I was then told by [Name Removed] that in order to get the referral fee I had to provide a POSITIVE review!
Knowing that my review would be negative, I didn't do the review, thinking it would be useless.
HOWEVER, on reading the paperwork provided by Stroud, it stated very clearly that the referral fee had to be paid for EITHER a positive or negative review!
I pointed this out to [Name Removed], and since my review was going to be negative, I asked that he just pay me the referral fee, but he refused, saying that I had to do the review!
THIS IS WHERE IT GETS VERY INTERESTING!!
I did the review, going onto the link provided by Stroud Homes Coffs Harbour, which suggested that it would go to the Product.review.com. public site. [Name Removed] did an extensive "response" to my review and I then did an "answer" to his response, pointing out the various items of misinformation. This was obviously planned to "back me off".
However, I discovered that the review - instead of going to the Product.review.com public site, it went back to......STROUD HOMES COFFS HARBOUR!!!!
I found this to be extremely SUS. I contacted [Name Removed] pointing this out.
He then emailed to say that "it was not automatic that I get the referral fee on completion of the review. NOW, he was changing the goalposts and said that it was dependent on "administrative approval".
Then he emailed me to say that he was not going to enter into any more correspondence with me.
In other words, even though I had done everything I was supposed to do, he was refusing to pay me the $1500 referral fee.
I called good old [Name Removed] - he was the reason I went to Stroud as I thought he was so lovely and trustworthy. [Name Removed] ACKNOWLEDGED that yes, the review went back to Stroud Homes Coffs Harbour! When I said how sus that was and that it was very misleading to give the link supposedly to the Product.review.com public site, [Name Removed] became very defensive and rude an then starting attacking me personally, at which point I hung up on him.
I contacted Stroud Corporate and spoke to an [Name Removed] who asked for copies of emails re. the referral, which I sent her. I never heard back from her.
I again called Stroud Corporate and spoke to a [Name Removed] who also acknowledged that yes, the review went back to Stroud Homes Coffs Harbour.
So, that's why you rarely see a negative review about Stroud Homes Coffs Harbour it would seem, as most people would do the review via the link provided by Stroud Homes Coffs Harbour, unaware that it was never going to get to the public product review.com site, but in fact would be sent back to Stroud Homes Coffs Harbour!
On calling Fair Trading, I was told to do a complaint about this, which I will do.
It would be nice if [Name Removed] could just man up and pay me the $1500 referral fee to which I am obviously 100% entitled.
Follow-up · The other review was about how Stroud Homes overlooked where the NBN pits were and, long story short, I had 2 choices 1) I myself had to contact NBN and get the pits moved and Stroud told me that would take forever or 2) I had to move my house 1.2 meters closer to a m-m.5 meter wall, I am now only 1.5 meters from that wall and have drainage issues… Read more
Find out how Stroud Homes NSW compares to other Project Home Builders
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I would strongly caution anyone considering this builder. My project was delayed by almost a year, which caused significant stress and financial hardship. Despite this, the builder did not pay any penalty or offer fair compensation for the delay. The build quality was poor throughout. Roof leaks, uneven tiling, flooring issues, and a poorly… Read more
finished garage all highlighted the lack of care and quality control. Many finishes were dirty and substandard at handover, leaving me to spend extra time and money correcting issues that should never have passed inspection. Some cabinetry was not installed as agreed, and I had to pursue a refund rather than receive what was promised. The builder also failed to leave adequate access for landscaping, creating further unnecessary complications and costs.
On top of this, costs were inflated with constant variations, many of which felt unjustified. What should have been a straightforward build became financially draining, with the budget stretched far beyond expectations.
Communication was equally disappointing. Reported defects — including safety hazards were ignored or left unresolved for long periods. I have to now pursue this through office of fair trade.
This builder has shown a lack of professionalism, accountability, and commitment to their clients. They prioritised their own protection and profit margins over delivering a reliable service or a home of acceptable standard.
I would not recommend engaging them if you value reliability, transparency, fair pricing, or proper workmanship.
Hi Dr G, We’re disappointed to read your comments,… Read more (+1 reply)
Extremely Poor Workmanship- Appalling customer service!!! – I have been holding out on posting this review as I have been holding onto hope that all would be rectified and our home would be the quality home we were lead to believe we were signing up for. Unfortunately after giving ample opportunities for Stroud to deliver the quality work that was advertised/promised and paid for, we have been given what… Read more
you can only describe as no pride or care in workmanship throughout our home. The owner will not acknowledge they have left us with a very poorly executed home. He continues to say that he is happy with the home- even though there is not one person who has seen it that isn’t disgusted by the workmanship of a ‘professional’ building company! I really am extremely saddened to be writing this post, as our initial experiences were wonderful. We never in a million years dreamt we would end up with anything but love for our home building journey. But once we hit construction stage it all began to fall apart. To sum up an extremely emotional and difficult journey; we had four site supervisors (including the owner himself). We had ample mistakes in construction. With no appropriate communication about these issues. No acknowledgment/apology. Overall very poor communication with no customer service focus. I could detail our experience further but essentially we chose this company because of their reputation for quality, however, all we have repeatedly heard in response to reporting sub par items and our pleas to have them rectified is “it is within minimum standards tolerances”. So in their own words their standard is to build to minimum standards. But our homes finishes, most certainly do not even meet minimum standards. The work is appalling!!
Recent reviews
We couldn’t be happier with our experience building with Stroud Homes A huge thank you to Travis, Cam and Sandy — the communication from the whole team was excellent — clear, easy to understand, and honest. They always explained everything in plain English and kept us updated, so we felt confident every step of the way. The quality of the build… Read more · 1
is outstanding. The attention to detail from the tradies really shows. But what stood out most was how Travis, Cam and Sandy were always trying to accommodate our requests. No matter how big or small the change, they worked with us to find the best solution.
Variations were minimal and the built was completed pretty much on schedule.
If you want a stress-free build with a team you can actually trust, Stroud Homes is it. We’d highly recommend them and especially our amazing team!
I am a return Client of Stroud Homes. Tim and Yarren have once again made the process from site to accurately quoting the build extremely easy. They created a design that worked effectively with site constraints, APZ and driveway gradient. Highly recommend. Show details · 1
We had a wonderful, albeit short experience working with Stroud. From the very beginning, their team (especially Tim) impressed us with their friendly demeanour, professionalism, and genuine commitment to customer service. Every interaction reflected their attention to detail and their dedication to making the building process as smooth and… Read more · 1
transparent as possible.
Unfortunately, we had to step back from progressing with our build mid way through our preliminary investigations/drafting due to personal reasons. Stroud handled the situation with incredible empathy and understanding, showing true care for us as people, not just clients. That level of compassion and integrity really stood out. If we ever decide to build in the future, we would reach back out to Stroud in a heartbeat. We can’t recommend them highly enough for anyone seeking a trustworthy and client-focused builder.
I am very pleased to recognise the outstanding work delivered by Stroud Homes completing 10 of our residential homes. From the planning to final handover, the project was executed with a high level of professionalism, efficiency and attention to detail. The quality of construction across the homes was exceptional and the finishes are well… Read more · 1
executed and clearly demonstrate pride in their workmanship. All houses were built within the agreed timeframe. I highly recommend Stroud Homes for future residential projects.
The experience of building our new home with Stroud Homes has been outstanding. The team has supported us throughout some challenging times in the lead up to the build, actively involved with providing advice and help. The Team provided regular contact and involvement in preparation for each new step of the build, ensuring that we were up to date… Read more · 1
and in good hands. The build was completed on time and to a high standard. We are confident in knowing that should any problems arise, that follow up and ongoing support will be provided to us. We are very happy and to be now living comfortably in our lovely new home; reassured in knowing that it is a quality home and the home we had planned and dreamed of. We have compiled a short list of issues to be addressed; all seem to be minor issues which can be readily fixed. The final cost was as the quote provided, although we did need to add some expected extras in as the build progressed.
Their inclusions are better value and the quality of finish is excellent. What blew my mind is their project time management. They were able to finish the build in just 7 months. Excellent communication and report with the whole team. Show details · 1
Excellent staff and very professional, the build was perfect and we got updated weekly, we would recommend Stroud homes Coffs Harbour to anyone looking for a new home. Perfect start to finish Show details · 1
Find out how Stroud Homes NSW compares to other Project Home Builders
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I recently built my new home with Stroud Homes Nowra,and I couldn’t be happier, I am bursting with pride and have had so many compliments about the design and the workmanship, right from the start it was such a pleasure to deal with the owners Mick and Danielle, all staff were so helpful,the site supervisor, Bec, was amazing! She contacted me… Read more · 1
frequently and kept me updated by phone and photos, on what had been done and what was next to happen , communication was made so simple using Voxer and any of my questions were answered and I cannot fault anything regarding my journey of building my new home, and would definitely recommend Stroud Nowra to anyone who is thinking of building in my area!! Importantly to me, the price remained the same as what I was quoted and the quality is exceptional.“I love my home” Thank you so much!
Never built a home before, and I’m not sure why people complain. This was incredibly easy, and we ended up with a beautiful well built home. Communication was excellent, we always knew what was going on. They even finished a week early. Couldn’t recommend them enough. Show details · 1
We were incredibly happy with the communication, workmanship and overall customer service that we received from Stroud Homes Port Macquarie. The team are all so friendly and helpful, often going out of their way to assist us with paperwork and other legislative requirements. We were initially nervous to be building a house in another state from… Read more
where we live, but the Stroud Homes team soon changed that for us - we had regular video calls, phone calls, emails, photos and messages throughout the entire process which made us so much more comfortable and we could see all the progress and updates so easily. They treated us as if we were part of their extended family and we could not be more grateful to the Stroud Homes team for all their hard work in making our build happen. We are very happy with the result and the workmanship, and our new tenants are loving their rental. Sincere thank you to Joel, Alla, Cameron and Chloe, we will really miss working with you all!
Absolutely Thrilled with Our New Home by Stroud Homes Port Macquarie! We recently had Stroud Homes Port Macquarie build our dream two-storey house in Dunbogan, and we couldn't be happier with the entire experience and the spectacular final product. From our very first interaction, their professionalism and dedication were evident, and they truly… Read more · 1
delivered on every promise.
Their approach to the project was outstanding. They listened intently to our vision, offered valuable insights, and guided us through the initial stages with clarity and transparency. We felt completely supported and informed, which made the complex process of building a home feel surprisingly straightforward and enjoyable.
The entire process was meticulously managed. The communication was excellent, with regular updates and prompt responses to any queries we had. We were consistently impressed by their organised workflow and the seamless coordination between all teams involved.
The workmanship displayed throughout the build was exceptional. Every detail, from the foundations to the finishing touches, was executed with precision and care. It's clear that the team takes immense pride in their work, resulting in a home that not only looks beautiful but feels incredibly solid and well-built. We truly appreciate the high standards they maintained at every stage.
One of the most impressive aspects was the timeline of the build. Despite the challenges that can arise with any construction project, Stroud Homes Port Macquarie managed to complete our home in less than half of the agreed timeframe, which was a huge relief and testament to their efficient planning and execution.
Finally, the final product is simply stunning. Our new far exceeds our expectations. The quality, design, and functionality are exactly what we envisioned, and we are absolutely delighted to be living in such a beautifully crafted space.
We highly recommend Stroud Homes Port Macquarie to anyone looking to build a new home. They are a team of genuine professionals who deliver exceptional results with integrity and a true passion for what they do. Thank you, Stroud Homes, for building our home!
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Just finalised our build with Stroud Homes Wollongong We are so extremely happy with the build and with the team! They built our home on time with everything communicated weekly really could not ask for anything more! Highly recommend this lively team! Thankyou Stroud Homes Show details · 1
We had a great experience with Stroud Homes Nowra. From start to finish, the team went above and beyond to accommodate our knock down rebuild on a rural block. Mick and Danielle have a fantastic team around them, Bec was an awesome Site Supervisor and provided great communication. The overall build went very smoothly, and all the trades put in… Read more · 1
the hard work. The house has been finished beautifully and we are so happy living in it! There was some personal touches along the way that really made it special. Thanks guys. Claudia & Harry Robbins
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Good luck getting your defects rectified. Once they have your final payment you are non existent – When it comes to rectifying defects, don't even bother. We love our home. The building process to be honest was enjoyable at times and a nightmare at times. Our hand over was an absolute disaster. Builders clean was completed by site supervisor on day of hand over as cleaner never showed up. needless to say, it wasn't to standard, with a game of… Read more
noughts and crosses played by the subbies still embedded on our rear picture widows.
Our tiling through out the house was of a very low standard. Not aligned, inconsistent grouting, chipped tiles surrounding our bathroom niches. Our floor grout in the bathrooms was terrible. Upon moving in the grout was already discolored and beginning to deteriorate. Over a 3 year period we have had many tilers sent to quote the job, everyone of them has said it needs to be totally replaced. Strouds response is to ingore it for another 12 months until we make contact again and then ask us to send pictures through and the process starts again.
Our garage floor was absolutely trashed by trades. Again, stroud took no responsibility. Offered us $500 compensation towards fixing the floor by an outside contractor that was quoted at $1900.
We asked for and paid extra for a colour in driveway. What we received from stroud and Chris warren concreting was absolute rubbish. An attempt to do a powdered driveway on a windy day resulted in a patchwork of colour that our site supervisor tried to blame our elderly neighbor for. Strouds fix was to paint the driveway which is already losing its colour and the patch work returning.
If you like straight walls Stroud is not your builder. We have several walls out of alignment by more then an inch, including in our entry and ensuite that are so obvious its embarrassing. When we asked to have the rectified, we were told they passed Australian standards and that in any case would be impossible to rectify as the job was too big and they would make a mess of the house. Most of our external window trims started peeling within months. They were apparently fixed after 18 months of continual calls but have all peeled again since. This is also the issue with our cladding. The joins all cracked and separated within months, were repaired and have all cracked and separated again.
Water has entered our house in several areas. Water damaged one of our bedrooms as both the front and rear outdoor areas had not been sealed, they literally missed the entire process. This membrane has again already deteriorated. Water also enters our house via the laundry door every time we have heavy rain but apparently, they can't see an issue.
We have had to replace both fans in the bathrooms as they are not sufficient, and due to the lack of quality was starting to deteriorate the back lit mirrors.
The biggest issue with stroud is accountability. They use sub contractors like most builders, but are too week to manage them when works are below standards. Instead of rectifying defects they delay. And the defects they attempt to fix are the small ones, and instead of fixing they patch it over only to reappear in months.
Yes, I may sound bitter, but we followed all the proper procedures and timelines. We paid all our bills on time and showed patience when requested. But this has gone on for too long with no real progress. The sales lady and our construction contact were great but have both left the company, and to my knowledge not on good terms. I don't want to waste my time writing this review but enough is enough. I have called head office twice over the past 18 months with no return phone calls so hopefully this catches someone's attention.
All we want is the standard that was promised to us. All the issues we have I guarantee are not in their show home.
Stroud Homes Coffs - Thank you – We built with Stroud Homes 2021-2022, during the time so many builders were having issues with materials and trades. We were so pleased with the way our whole build was handled start to finish! From the initial plan stage - which we made about 100 changes - to the end product. Nothing was ever an issue, the team are responsive and so… Read more · 1
knowledgeable! All we ever heard were the nightmare stories of building a home and we were so glad we didn't have that experience!! Thank you to the whole team, you are amazing. The quality of our home is excellent and even three years later we have had no issues. We would absolutely not consider building with anyone else in the future!
Stroud Proud Home Owners – We couldn't be more pleased with the experience of working with Stroud Homes Port Macquarie. From the very beginning, they did exactly what they said they would do, and their communication was nothing short of outstanding. Throughout the entire project, we were kept well-informed and updated on the progress every step of the way. Whenever… Read more · 1
variations came up, the team was incredibly flexible and accommodating, ensuring that we were always on the same page. Site visits are organised throughout the build process so you can see the progress of the build. We received weekly (sometimes daily) updates with photos and videos to keep us informed of the progress.
What really stood out to us was the responsiveness of the entire team. No matter what time or issue arose, they were always quick to reply and addressed our questions and concerns efficiently. Their professionalism and dedication made the building process smooth and stress-free. Stroud Homes Port Macquarie do not stop once the keys are handed over, their post construction service is top notch ensuring all appliances and utilities are working, as well as attending to any maintenance matters that arise.
If you're looking for a builder who is reliable, communicative, and genuinely cares about delivering quality work, we highly recommend Stroud Homes Port Macquarie. They have been by far the best team we’ve had the pleasure of working with.
They went above & beyond to exceed our expectations – The team at Stroud Home PMQ have been amazing throughout the whole process, from planning through to handover. They went above & beyond to exceed our expectations. Thanks again, we couldn't be happier! Show details · 1
Fantastic experience with Brad Acheson – I built an investment property with Brad Acheson in 2024, and it was an absolute pleasure beginning to end. The team were detail oriented, diligent, approachable, and always delivered on their promises. The house turned out fantastic, and I am beyond pleased. I would strongly encourage anyone looking to build in Dubbo to give Brad Acheson a call. Show details · 1
Bellambi Knockdown Rebuild – We had an incredible experience building with Stroud Wollongong. After purchasing a defective home from another builder that ultimately required demolition, we found ourselves in a stressful situation. Thankfully, from the moment we reached out to Stroud Wollongong, they supported us every step of the way. They helped us navigate the council… Read more · 1
approvals and made the entire process feel seamless.
From the sales team to the admin staff, owner/managers, and site manager, we always received clear, genuine communication. They kept us informed and eased any concerns we had throughout the build. Once our beautiful home was completed, we were thrilled with the quality and workmanship. Even during the 90-day defect review period, they promptly addressed any minor issues.
We couldn’t be more grateful and would highly recommend Stroud Wollongong to anyone lucky enough to live in their service area!
The house that Brad built! – Very happy with the build. Good workmanship and communication. A pleasure to work with Brad. Final cost to be determined but should be well within the budget. As we were absent for the build we relied on Brad to deliver a quality product which he did. Show details · 1
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Thank you for your review Mrs Bush. Several… Read more (+1 reply)