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Part of Stroud Homes 4.5 
2Stroud Homes QLD

Stroud Homes QLD

 Verifiedstroudhomes.com.au
2Stroud Homes QLD
4.5

346 reviews

Positive vs Negative
89%11%
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Build Stage
  • Pre-Construction
  •  · 
  • Mid-Construction
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  • Post-Construction
Customer Service
4.5
Site Admin ?
4.5
Timeliness
4.5
Structural Integrity
4.8
Plumbing & Waterproofing
4.7
Electrical & Lighting
4.8
Flooring
4.8
Transparency ?
4.5
Warren L.
Warren L.QLD
  Verified QLD, Brisbane South

I wanted to take a moment to thank Dave and Liz and your team at Stroud Homes for making our dream home a reality. Nothing was ever too much trouble even with making a few little changes along the way, We were always kept up to date with the build by email from the project manager every week as to what stage it had been completed and what was to… Read more ·  1

be done the following week. As we were living and travelling in a van for the whole build we were able to meet the project manager on site and walk through whenever passing through. Once again many thanks Warren & Heather

Aaron A.
Aaron A.
  Verified QLD, Caloundra

I have unfortunately had to commence proceedings through QCAT regarding a dispute with Stroud Homes Caloundra/Sunshine Coast after multiple attempts to resolve the matter directly. In my experience, communication became very limited, and emails went unanswered, leaving me with no option but to pursue formal dispute resolution. Based on my… Read more

personal experience, I would recommend considering other builders and thoroughly comparing your options before committing.

My experience with Stroud Homes has been disappointing, and I would not choose to use them again.

I hope the matter can be resolved through the QCAT process, but I am disappointed that it reached this stage rather than being resolved through professional communication and customer service.

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Angela
AngelaQLD2 posts
  Verified QLD, Fraser Coast

We recently built our new 4-bedroom family home in Nikenbah with Stroud Homes and we couldn’t be happier with the experience and the final result. From the very beginning, the team was fantastic with communication and kept us updated throughout the whole process. Everyone was approachable, helpful, and always willing to answer any questions we… Read more ·  1

had along the way.

We especially want to thank Jesse, the sales consultant, for his patience and support throughout the design stage. We changed our minds quite a few times and had a long list of things we wanted included, but Jesse was incredibly understanding and worked hard to help us create a design that suited our family while still staying within our budget. Nothing ever felt like too much trouble, and his guidance made the whole process so much less stressful.

Another highlight for us was the colour consultation process. The team made choosing colours and finishes so much easier and helped us create a home that feels modern, practical, and perfectly suited to our family.

We absolutely love the finished design and are so happy with how our home turned out. Thank you to the whole Stroud Homes Fraser Coast team for helping bring our vision to life, we would definitely recommend them to anyone looking to build their dream home!

Reviews with attachments

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Levi D.
Levi D.
  Verified QLD, Brisbane East

I couldn't be happier with my experience building with Stroud Homes Brisbane East. My home is absolutely beautiful, truly a dream come true. From start to finish, the entire team was genuinely helpful and supportive. A special mention to Lisa and David, who went above and beyond at every step. No task was ever too big, and they showed incredible… Read more ·  1

patience with me as an indecisive first home buyer navigating the building process for the very first time. If you're looking for a builder who truly cares about their clients and delivers stunning results, I can't recommend Stroud Homes Brisbane East highly enough. Thank you all so much from my family to yours!

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David
DavidVIC8 posts
  Verified QLD, Toowoomba

We have recently moved into our new stroud home. We are very happy with the quality of the home and the entire build experience was trouble free. Our home is beautiful and we feel it represents good value for money. Show details ·  1

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Dale M
Dale MQLD
  Verified QLD, Brisbane East

David, Lisa and the entire team at SHBE were nothing short of outstanding! From the moment we met with them for the initial consult we know we would be using them to build our investment property. Nothing we asked with respect to changes was too much trouble and they gave us the confidence they would be able to achieve what we wanted within… Read more ·  1

budget. They whole build process was smooth and included weekly updates which was very important to us. Once it was time for handover, we feel like any minor defect concerns we raised were addressed and we were left extremely happy. Long story short, we would definitely build with SHBE again!

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DJJ
DJJQLD7 posts
  Verified QLD, Brisbane East

This review is slightly lengthy but hopefully useful to anyone considering building with Stroud Homes Brisbane East. This review only relates to the company and its management as it was when we had our build completed in 2024 and the subsequent 12 months maintenance period in 2025. As all Stroud Homes Businesses are franchised, this review only… Read more ·  1

pertains to Stroud Homes Brisbane East as it is run by David and Lisa Adams. Should the franchise be taken over by another individual/entity then this review should be disregarded.

This was the second time my wife and I have built with a Stroud Homes business, and due to our positive experiences with the first build, we decided to look at building with them again. The build process this time was extremely complicated due to multiple factors and at one point we were uncertain if we should even go ahead or simply sell our land and buy an existing house. This process was complicated for us due to building in a post-Covid environment where pricing seemed to jump rapidly and building quotes were changing and many businesses were going under.

During the process of finding a builder, we looked a many different companies and even almost signed with another Stroud Franchise, having plans drawn up and sent for quoting. Unfortunately, due lack of transparency from the franchisee and other factors, we were unable to continue with them and needed to continue to explore other options. Proving that each Stroud franchise is run very differently to each other.

We were ready to abandon the building dream but were then recommended to look into Stroud Brisbane East by a friend. From the moment we visited their display home, we were blown away by their sales team who were eager to help and promised us a price estimate of based on our plans within 2 days. Even more impressively, they actually delivered this, securing our interest. For reference, the other Stroud Franchise took several months to finally get us a price and the price was then almost double the initial verbal estimate despite being aware of the budget we had advised.

Locking in, we started the process by creating a new set of plans. Drawing inspiration from their other acreage plans, we were able to create our own unique build based on a combination of houses. We were heavily involved at all stages of the process and ended up with a house plan that fit exactly what we needed.

The custom quoting part of the process was next. We had an extremely specific design idea when it came to the build and wanted certain products that due to our connections with the building industry, we were able to obtain ourselves. Like all builders, Stroud East have their own suppliers that they use (which were still excellent but not what we wanted) but they were willing to work with us to remove various items from the quote and allow us to supply ourselves exactly what we wanted such as all internal tiling and custom light fittings/fixtures. The end result was a design that looks extremely custom and personalised but at a fraction of a boutique builder price tag.

The building process itself was about as good as one could expect. Obviously it was frustrating because all every home builder wants to do once starting to build is to move in as soon as possible and everything seems to take so long. But each stage moved along quickly and there were no real areas of concern that we had throughout the process. This is partly due to the incredible communication that we experienced with the team, in particular our site supervisor Matt, who I understand has sadly moved on to another role at the time of writing this review. Regardless, communication is key to all large projects and by being in constant touch with our supervisor and overall team through the Voxer app, any and all issues were immediately discussed and rectified as they were identified. We received handover inside the contract time of 1 year which again was impressive considering the size and complexity of the build.

Stroud provide a building examiner for the inspection of all stages, although we did end up using an independent building inspector for the final stage of the build as well as their inspector. We felt that any company who is regularly employed by a builder cannot truly be independent and the safest option was to use our own. There were a few additional items that our inspector picked up but overall there were minimal issues and certainly nothing major which is a testament to the building quality overall.

We delayed to write the review as we wanted to complete the 12 month warranty period first to make sure that any issues were fixed before we provided a review. There are still some outstanding problems that need to be corrected but this is only due to logistical issues surrounding scheduling trades during a Christmas period. Overall there were very few things that required correction at 12 months, mostly just movement issues/small cracks in skirting and some painting issues.

Overall, we were extremely happy with the overall care that Stroud Homes Brisbane East as run by David and Lisa Adams provided to us and our dream home. We do not hesitate to recommend them for anyone looking for an honest and excellent builder in the Brisbane area. Again however, due to Stroud Homes being a franchise, I stress that this review only applies to Stroud Homes Brisbane East and only with it being run by David and Lisa Adams.

As an aside, I should mention that the build quality was so good that our house was nominated for HIA and other building industry awards.

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Jack
Jack
  Verified QLD, Caloundra

Thrilled with our new home! The process had its typical construction ups and downs, but the team's communication was top-notch throughout. Our Site Manager Josh didn't always give us the message we wanted but he went above and beyond to resolve issues and reach a fair solution. Professional, accountable, and highly recommended if you want a builder who communicates and delivers a beautiful home. Show details ·  1

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Tayla McCallum
Tayla McCallum2 posts
  Verified QLD, Fraser Coast

We couldn't fault our build with Stroud homes from start to finish it was an easy and pleasant experience. We had fantastic communication and our build was timed amazingly. They accommodated everything we wanted to fit our budget and we would easily build again and have recommended Stroud to multiple other people! Show details ·  1

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Hallet.J
Hallet.J3 posts
  Verified QLD, Sunshine Coast

We recently built our dream home with Stroud Homes Sunshine Coast, and overall, it was a fantastic experience. From the initial offer on our land to moving in, the entire process took 18 months, with Stroud completing the build itself in an impressive 11 months. They had all permits and council approvals ready to go the day we closed on the land,… Read more ·  1

which made for a seamless start.

We began with their standard Montego Skillion design but worked closely with their design team to customize it to our needs, making significant changes to room sizes and layouts. The team was accommodating and helped us shape the home into something truly our own.

Throughout the build, Stroud kept us informed with weekly updates. While progress sometimes felt slower than we’d hoped, this is just part of the construction process, and it all came together beautifully in the end. When minor issues arose, Stroud was responsive, listened to our feedback, and worked with us to resolve everything promptly.

The final result exceeded our expectations—our home is stunning and exactly what we envisioned. A special shoutout to our site manager, who was an absolute star, ensuring everything ran smoothly and the quality was top-notch. We’d highly recommend Stroud Homes Sunshine Coast to anyone looking to build a custom home with a reliable, professional team.

In-depth reviews

Terry K.
Terry K.QLD
  Verified QLD, Sunshine Coast

Our experience with Stroud was very satisfying. The prelim with the design was handled very professionally. Stroud have a detailed specification of the build BEFORE the contract is finalised. plumbing fixtures; external and internal wall colours; type and area of tiles; external cladding; floor coverings etc. etc. This process turned out to be a… Read more ·  1

major advantage in getting the build completed on time. All the difficult decisions are finalised before the build. Stroud started the build in April and finished in early December. Being a retired builder I was interested to see how the build would progress. I noticed the site was always kept clean and the workmanship was above the normal standard. The Stroud supervisor kept us informed every Friday which was appreciated as we lived about 1,000klm away. Once we moved in there were a couple of minor problems but Stroud did get onto these issues immediately. A point of improvement would be for Stroud to allow the client more time when going over all the specifications which we had to complete in 3 hours. Their inclusions of standard fixtures were above average so no problem there. The final cost with some changes along the way was kept close the the estimate. Quite reasonable. Overall we were very satisfied with our decision to use Stroud. There can be a lot of difficulties when building a home but with Stroud we seemed to sail through the build with very little drama.

Michelle
Michelle
  Verified QLD, Fraser Coast

As first time builders, we chose Stroud Homes Fraser Coast because of their reputation for quality. While the build process itself was generally positive, the finished product has unfortunately fallen well short of the standard we expected. The most concerning issue is the poor quality of workmanship, particularly the tiling in both bathrooms.… Read more

The tiles are uneven, many are not straight, corners lifted and the floor tiles are so uneven that they are a trip hazard. In several areas, silicone has been used where grout should be, resulting in a very untidy and sloppy finish. This is some of the worst tiling we have seen in a home. We also have glue visible in the joints of our laminate flooring, paint overspray on some windows, and costly VJ panelling in entry that is not flush or even in parts. These are all obvious defects that detract from the overall finish of the home. In addition, the quality of appliances and fittings is only average, with basic tapware that does not reflect a premium or high quality build. We have now been living in our home for six months. This is the second review we have written. After the first, we received a phone call from head office asking us to remove it, with the suggestion that they could not assist us otherwise. We complied with this request however no further contact or resolution has occurred. Overall, we are extremely disappointed with our finished home. It does not reflect the high standard or quality finish we expected from Stroud Homes Fraser Coast, and we regret that these issues have still not been adequately addressed.

Stroud Homes
Stroud Homes    

Hi Michelle, Thank you for taking the time to share… Read more

Jason C
Jason C
  Verified QLD, Sunshine Coast

We recently completed our new home build with Stroud Homes Sunshine Coast and could not be happier with the entire experience, especially being our first build. From start to finish, the communication, professionalism and care taken by the team was outstanding. A special mention to our site supervisor Mark Murrells. He was easy to deal with,… Read more ·  1

down-to-earth and always approachable. He kept us informed throughout the process and took the time to explain things clearly, which made us feel comfortable and confident as the build progressed. It was reassuring knowing we had someone we could trust overseeing our home. To the rest of the team – thank you. Every person we dealt with was friendly, helpful and clearly takes pride in their work. The quality of our family home speaks for itself and we’re so grateful to have had such a positive building experience. We are proud of what has been created and absolutely thrilled with our new home. We would not hesitate to recommend the team to anyone considering building.

Project Home Builders

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Positive reviews

Arnel
Arnel
  Fair Incentive Verified QLD, Toowoomba

We dreamt it…and they made it happen! We absolutely love our home. The quality of the built is exceptional and the attention to detail is beyond expectation. Every stage was clear and they made the experience fun and exciting rather than stressful. Everyone we dealt with was professional, kind and knowledgeable. We really felt like the… Read more ·  1

team listened to our needs and cared about our concerns, not just finishing the job. They brought the project in on time and no budget which was really important to us, no hidden or surprises. So incredibly happy living in our new home for 10 months now and we loved it. Thank you very much Stroud Homes Toowoomba.

Arnel and Marilou

Cassie
CassieQLD
  Verified QLD, Sunshine Coast

We recently completed our home build with Stroud Homes Sunshine Coast, and we are very happy with our new home. Alex Graydon, Sales Manager for Stroud, was extremely helpful and professional as we navigated the early design phase. Mark Murrels supervised our build, and we were delighted when our build was completed ahead of schedule. The… Read more ·  1

communication during the build was excellent and we appreciated the weekly updates from Mark on progress for the week and planned activities for the following week. The handover process was well executed with a few very minor issues being rectified quickly.

Sukjoon Hong
Sukjoon Hong
  Fair Incentive Verified QLD, Sunshine Coast

Highly professional and stress-free build Our building journey with Stroud Homes was exceptional, thanks to the amazing team. Josh was incredibly thorough and meticulous with the build quality, ensuring every detail was perfect. Sam made the process so much easier with smooth communication and kept everything on track with strict schedule… Read more ·  1

management. It was a stress-free experience from start to finish. We can't thank Josh, Sam, and the whole team enough for their professionalism! We really enjoyed our build with Stroud Homes, and We'd build with them again if we get the opportunity.

Negative reviews

Alex A
Alex AQLD9 posts
  Verified QLD, Brisbane South
Customer Service
Site Admin
Timeliness
Transparency

Entered into a preliminary agreement,on Feb 18th 2026. I was charged initial deposit of $3500. Next few days later by March 5th 2026-they pulled out of the agreement and withdrew the build agreement, Done this to nearly 5 lots in the same estate (Brookland estate in Beaudesert, QLD). This had immensely affected my plan to build and to secure the… Read more

lenders approval on time to secure the required funding. Now the assessment on lender's side had dropped my borrowing capacity after interest rate increase. I was personally impacted by their decision change in not proceeding with the build, by loosing money and time. Be aware and mindful.

Stroud Homes
Stroud Homes    

Hi Alex, We would like to respond with some… Read more

Brendon
BrendonQLD5 posts
  Verified QLD, Brisbane West

Communication not included in the price, once handed from sales the communication was non existent. We had paid a deposit end of September and come December still had no final plan or even a price. Imagine this as your first impression, thank god we didn’t go ahead if it can’t be done right at that stage what hope would they have on finishing on… Read more

time. The lady that was meant to assist us was only interesting in her Friday survey to make sure nice stuff was said about her. If you are looking at building do yourself a favour and save yourself the experience of building or engaging with them.

Stroud Homes
Stroud Homes    

Hi Brendon, Thank you for your review. We’re sorry… Read more (+1 reply)

Emma
Emma7 posts
  Verified QLD, Brisbane South

If I could give zero stars I would. Nearly 2 years on and just a disaster they don’t care once they get their money. Don’t ever deal with [Name Removed] she is the [Content Removed] person you could ever deal with. Our house is literally not finished we don’t even want to live in it and they don’t care and every contractor leaves so you have… Read more

no chance of getting anyone back to fix anything because she just blames them so we now have a house that can’t get final approvals because she wants us to pay more for their [Content Removed].

Emma
Emma   

Why is the franchise owners name removed she is the worst person to deal with. Her name is [Name Removed]. Steer clear people.

Recent reviews

Jenny R
Jenny RVIC2 posts
  Verified QLD, Toowoomba

Stroud Homes personnel are easy to work with and communicate with. Quality of building materials and workmanship are good. Just have a small issue, there are a lot of hairline cracks on the concrete at the alfresco & carport area. Post construction - minor issues were handled fairly quickly. Final cost is okay, overall happy with the build but slightly disappointed variation in costing needs more clarity. Show details ·  1

Adam F
Adam FQLD
  Fair Incentive Verified QLD, Sunshine Coast

The Stroud Homes team were great. From initial engagement (before we'd moved back to the Coast, and so they happily did extra admin for us with Council etc) to handover and beyond , they were professional, responsive, and delivered on their promises. Any queries/concerns we had were quickly addressed by relevant team member. Our house was… Read more ·  1

completed ahead of schedule (we were delighted by this, after hearing various experiences of others with other builders in last couple of years who weren't so lucky), with pool on original schedule, and we're both delighted with the build (had tradies onsite saying how our Stroud house was better/stronger than various other builders'). Highly recommended from us.

Jeff
JeffQLD2 posts
  Verified QLD, Sunshine Coast
Customer Service
Plumbing & Waterproofing
Electrical & Lighting

As this is the third house we have built, one through another builder and one as owner builders, we are extremely happy with the work and service provided by Stroud Home Sunshine Coast. The communication at all times has been excellent. We would like to highlight and thank for his over and beyond next level service, our building Supervisor Mark… Read more ·  1

Murrells. At all times Mark was friendly, extremely professional and provided excellent service and follow up. It has been a very pleasant experience working with Mark and the Stroud team.

Project Home Builders

Find out how Stroud Homes QLD compares to other Project Home Builders

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Sharron Lucas
Sharron Lucas
  Verified QLD, Brisbane West

I could not be happier with my build and support from STROUD. From beginning to end I was kept informed and supported when building in a difficult area. The workmanship is excellent. The Supervisor on site deals with all issues , and most importantly to me, he kept consulting with me continually. The building was delivered early, considering… Read more ·  1

the difficult rain conditions, which was amazing. The build was on budget and remained within any financial constraints. I highly recommend STROUD Walloon

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Jessica B.
Jessica B.QLD
  Verified QLD, Brisbane East

From the moment we signed the quote to well beyond the handover, our experience with SHBE has been nothing short of exceptional. Communication was absolutely fantastic — we received weekly updates throughout the entire build, so we were never left wondering about progress or timelines. Every question we had was answered promptly and… Read more ·  1

professionally, and every interaction — whether with the site supervisor or the office team — was met with genuine kindness and a helpful attitude.

We felt confident and at ease throughout the entire process thanks to the transparency, the high quality of the materials used, and the overall craftsmanship. We were given full access to the site whenever we requested, which meant we could personally see the progress being made and stay engaged with each stage of the build.

From site handover to receiving our keys, the build took just 11 months — an impressive turnaround for a home of our size. And even more impressive is the fact that now, a year and a half after moving in, we’ve had zero issues. The quality of the finish has truly stood the test of time.

We absolutely love our new home. SHBE delivered above and beyond our expectations, and we wouldn't hesitate for a moment to build with them again. I would highly recommend SHBE to anyone planning to build — you’ll be in excellent hands.

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So Very Happy
So Very Happy4 posts
  Verified QLD, Brisbane East

Outstanding! From start to finish Strouds Brisbane East exceeded our expectations. We knew how we wanted our house situated on our block and Strouds accommodated us. They allowed us to reverse the Keys 111 layout (back to front) to suit with an increased footprint to allow the bath to be situated in the ensuite. We opted for the Alfresco area… Read more ·  1

with the ceiling lined on the rake at the front along with the Mountain Facade with an outlook over the front garden where a pool was installed. The ceiling were raised to 2.7 metres along with the door heights to give a more spacious feel. The kitchen located in the open floor plan is a real feature as you walk in. The proof of course often is what visitors say and it’s fair to say the end result has got rave reviews from friends. We love living and entertaining in our new house.

J  N O'Leary
J N O'LearyQLD
  Verified QLD, Brisbane East

We couldn't be happier with our experience building with Stroud Homes Brisbane East. From the very beginning, everything was explained clearly, and we felt confident and supported every step of the way. The team is small but incredibly tight knit and professional, making communication easy and consistent throughout the process. The quality of the… Read more ·  1

workmanship exceeded our expectations, and the inclusions offered were fantastic and great value without compromising on style or function. Best of all, our home was completed on time and at the agreed price which is a testament to their reliability and careful planning.

We’re so grateful for the smooth journey and absolutely love our new home. We highly recommend Stroud Brisbane East to anyone looking for a trustworthy and high quality builder!

Ryley
RyleyQLD
  Verified QLD, Sunshine Coast

We recently built with Stroud Homes Sunshine Coast and the experience was great. There were a few items to fix at the end, but we had the opportunity to chat to the trades involved in touching them up and it made for a smooth process leading into handover. The process they have for communication includes the whole team at Stroud which helps in recommending them for future builds. Show details ·  1

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Jarad
JaradQLD9 posts
  Verified QLD, Brisbane North

Substandard and Poor Quality, But Delivered – Stroud Homes build quickly but to very low quality and refuse to repair under warranty, they promise a lot but fail to deliver. A dishonest and abusive company that will stab you in the back as soon as they have your money. With build issues that we have pointed out and asked for remediation they pushed back and attempted to cover up, that of what… Read more

they could not cover up the franchise owner ([Name Removed]) rang me and abused me over the request, called me a moron, threatened and verbally abused me, then said that he will do what ever he wants and will fight me in court over the rest. Appalling behavior from the franchise owner, an unethical and unrespectable member of society. Following this, after we finally reached a settlement the site supervisor ([Name Removed]) came out on defects and warranty claims. He (illegally) took a photo of a cat litter box in a wet/bathroom area and has since refused to repair any defects and warranty claims, he is using that photo to blackmail us and refuse warranties on the house based on it been unhygienic (a complete lie and defamation). Proving that Stroud Homes do not offer a warranty in the fact they will use any method what so ever to ensure they will not cover you. Called Stroud Homes head office with concerns and they just flicked us off, blaming everything on the franchise and that they cannot help. They are running a shoddy and unethical scheme and do not care about who they rip off. We purchased the Grande version of the Montego, supposed to be top of the line yet a new rental home is higher quality. We have tool marks and paint marks all over our alfresco area, which [Name Removed] argues is to ‘standard as per the contract’ (contract states otherwise), substandard paint work throughout the house, cracks, doors that don’t open or lock/unlock easily to name some issues (a lot more issues Stroud refuse to resolve). Stroud Homes build substandard and poor houses then will claim they meet QBCC standards so will not do anything to rectify. Save your money and do not paid their premium prices for a substandard home that just makes you want to cry, they do not build premium homes as claimed, they build the minimum baseline of standards and then tell you to suck it up. Save your money, you will be better off in a rental build over a poor quality Stroud Home.

Brenda
BrendaQLD6 posts
  Verified QLD, Toowoomba

Outstanding Professional Building Team – Pat and his dedicated team are to be congratulated on their knowledge, efficiency and professionalism which made all aspects of the build process run smoothly and on time. The expertise of the entire staff made everything easy and all questions and queries were promptly answered and resolved. Communication was outstanding during all stages of… Read more ·  1

the build process. Stroud Homes provided weekly check ins and up to date information at all times needed. There is no hesitation in highly recommending Stroud Homes Toowoomba to anyone wanting to build an outstanding quality dream home.

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Luke B.
Luke B.QLD
  Verified QLD, Fraser Coast

Easy and beautiful – This was my first house I've ever built and people told me it would be stressful. They were dead wrong. This was such an easy process from start to finish. My Wife and I couldn't be happier with how the house has turned out, It exceeds all expectations. All the people at stroud that I've delt with have been kind, patient and understanding in any… Read more ·  1

situation. Would highly recommend Stroud Home Fraser Coast to anyone (already have to friends and family).

Pete
PeteQLD3 posts
  Verified QLD, Sunshine Coast

New problem, same bad service – As the weather warmed up we started getting a strong smell of sewage around the house and while I could go on again about a lack of communication or willingness from Strouds to help with finding and resolving the problem, this is about the style of communication I received. I sent my 1st email on 13th November saying our technician could not see… Read more

anything wrong with the tank and he suggested we contact Strouds as the septic tanks were only installed 4 years ago and he didn't want to void warranties. No reply was received to that email.

Following QBCC advice a 2nd, more formal, email was sent on 21st November, 8 days after the first email, asking for a reply within 14 days of initial contact.

After sending the 2nd email I finally received 1 response back with the following information.

Good afternoon. Thank you for reaching out. As your Stroud Homes warranty period (12 months from practical completion) has now passed, we are unable to cover warranty items at this stage. However, we want to ensure you have clear guidance moving forward: You may engage a tradesperson of your choice to inspect and provide a report at your own expense. If the issue is identified as a structural defect under QBCC Standards and Tolerances, we will reimburse the cost of the report (up to $750) and complete any necessary repairs. If no qualifying defect is found or the issue falls outside the builder's responsibility, any repairs and associated costs will remain your responsibility. We appreciate your understanding and are here to assist with any further questions.

Not sure why it took 8 days to send back this generic response but at least it was something.

I then received a 2nd email from them.

Hello P, Please note I have responded to your previous email. Regards, [Name Removed]

Trying not to be sensitive but the email stating they had responded seems unnecessary as it was sent 1 minute after the response, 30 minutes after my 2nd email and 8 days after my initial contact. Making people live with the smell of sewage for 8 days before responding doesn't seem like something to brag about. As to the problem, due to the tone of the communication received, and the smell, we decided not to wait for reports or Strouds tradesmen and have paid for it to be fixed and given up on Strouds. Cause was found to be backfall in the septic lines due to sagging, the workman said it is surprising in lines that were only installed 4 years ago.

I am sure people will think I didn't try very hard when following up with Strouds, but having gone through this previously with them and knowing the time, energy and frustration required, I prefer to put up this review and let others know what they may end up dealing with.

Stroud Homes
Stroud Homes    

Hi Pete, We’d like to clarify that this home was… Read more

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Peter H
Peter HQLD7 posts
  Verified QLD, Bundaberg

Love it! – We love our Stroud Bundaberg built house. The Aspect 237 design suits us perfectly. The house seems to be very well built – 6 months in and no problems so far. The process from sales to contracts and selections went smoothly. Emma, Chloe, Trinitii & Aletha were easy to deal with and worked with us to incorporate the changes we wanted. Love some of… Read more ·  1

the small details that get included as standard that we wouldn’t have even thought to ask for.

The build went well and it was fast (6 months from slab to handover).

Good communication throughout the whole process. We got weekly updates, even through the period that we were waiting (impatiently) for the land to be ready – which took way longer than we expected.

We didn’t live in the area so appreciated the photos of the build stages that were provided regularly.

Our building supervisor Scott was excellent. A real gem.

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Lecio R.
Lecio R.2 posts
  Verified QLD, Sunshine Coast

Outstanding Experience with Stroud Homes Maroochydore – Outstanding Experience with Stroud Homes Maroochydore! We are beyond thrilled with the service and quality of work delivered by Stroud Homes Maroochydore. The build was completed 1.5 months ahead of schedule, which was a huge win for us and exceeded all expectations. The entire process was seamless, from communication to execution. Josh Hynes… Read more ·  3

and his team were professional, attentive, and truly committed to delivering a home of exceptional quality.

We highly recommend Stroud Homes Maroochydore to anyone looking for a builder who delivers not only on their promises but also goes above and beyond!

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Shae B.
Shae B.2 posts
  Verified QLD, Mackay

Sea, Sand Turtles & Stroud Homes – I have just received the keys to my beautiful Stroud home. Luckily for me a Strouds franchise was about to open in Mackay, just when I seriously began looking to build. Prior to that I was finding it quite daunting looking for a building company. I received a prompt reply when I enquired. At our initial meeting we discussed what requirements I’d… Read more ·  1

like in a home and I also learned about Stroud Homes quality and integrity. There are so many lovely house designs to choose from. Everything just flowed on from there. The entire process was easy and very exciting. Trent & Tessa are so knowledgeable. Trent with everything to do with building and Tessa with interior design. Together they made my building experience enjoyable. Everything is clear and explained well from the beginning and during the whole building process. The day the building sign was put up was exciting for us all. Given I built near the beach I had to have a cyclone rating. It all went along smoothly. The quality expected and achieved by Stroud Homes Mackay is exceptional. If something needs to be sorted they stay on it until it is. There's no seeing to it later or being forgotten about. Quality workmanship and paint makes the difference. I’ve watched the team grow and they are all nice and very competent. Seeing your home materialising is like a dream. Stroud Homes are, like they say, black and white. Contract,pricing and your inclusions are all there and explained. Nothing is hidden. My experience was great, I cannot endorse the team at Stoud Homes Mackay enough.

Richard.
Richard.
  Verified QLD, Fraser Coast

Wildflower 274 – My wife and I couldn’t be more happy with our Wildflower 274. From the moment we walked through the Fraser Coast display home we new this was our dream home. The Sales rep Nic was amazing and made us feel at ease throughout the whole process. We had a smooth run with the contract, Chloe was very knowledgeable and answered all our questions in… Read more ·  1

a timely manner.

Our site supervisor Ryan was constantly in contact with us, nothing was an inconvenience. We had plenty of walkthroughs which was essential to getting everything done right the first time.

I would definitely build with Stroud Homes again, a very professional and organised company.

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