Sunbeam Cafe Series Mixmaster Questions & Answers

Hi Cathy N, Unfortunately we don't service these machines. THe cost to replace the gears would be too high.

Put the right one (square shaped) in first, then the left one (curved one).

Hi Sally - Take the beater that has a pointier, curved bottom and has a red coloured band around the top of the beater.Insert this beater into the left hole on the underside of the mixer head, the hole is identified by a red dot beside it. Take the beater with the angular/flat bottom and insert into the remaining hole. Note: Be sure both beaters click firmly in place, you may need to twist the beater slightly to engage it in position prior to pushing it in place.

I have same problem, can I use different one or where to buy

I'm not sure, you'd have to call Sunbeam. You can have my motor though, then you would just need to find someone to put it together for you unless you are mechanically minded.

Dear Clare,

Please contact our Consumer Support Team on: 1300 881 861, for further assistance with your MX8900.

Kind Regards

Sunbeam

Hi, I don't know anything about Sunbeam mixmasters generally. My nearest Sunbeam Service Provider told me what was wrong with mine, and which part he couldn't get anywhere in Australia. What you need to do is Google the 'Sunbeam Service Providers List' and locate your nearest Service Provider. They will be able to tell you what is wrong with your MZ9200R and hopefully be able to get the parts to fix it. They usually charge something to look at your mixmaster even if they can't fix it for you. Good luck. Rob

thanks Rob for your answer, I will get onto Sunbeam direct.

Not sure, but the replacement model with a 500w motor looks identical.

Hi there, Thank you for your query. It sounds like the beater gears have developed a fault, it is part of the motor which has a 5 year motor guarantee, what you can do is if you have your proof of purchase receipt we will be able to repair the unit free of charge.

Please go on to our website to see which is the nearest Sunbeam Service Agent within your area - external link 

If you have any further questions please don't hesitate to call me on 0800 786 232 and ask for Noah.

Kind regards,

Saunoa Samuelu

Customer Services

Sunbeam Appliances

(A trading name of GUD NZ Holdings Limited)

Phone: 0800 786 232

Fax: 0800 333 888

I just love this in Sunbeam's response: "It sounds like the beater gears have developed a fault". The beater gears in this model have a fault alright - but it didn't just "develop". Have a read of the reviews - the fault with the beater gears in this model is designed in from the factory - it's a "feature".

I find it interesting that after many years of a recurrent fault with this model and denial from Sunbeam they appear to have lately been responding to some complaints. Could it be that the reviews on this site are working and Sunbeam's sales are being affected. I sure hope so! I will not consider purchasing a Sunbeam anything ever again after the poor service I received on this junk mixer.

Hi Heather 6111, Thank you for your question. To provide our assistance with your matter, we will greatly appreciate if you can please contact Sunbeam Customer Service either by phone on 1300 881 861 or email customercare@sunbeam.com.au (subject line: ProductReview.com.au with Sunbeam Cafe Series Mixmaster) with your details.

Regards,

Sunbeam Customer Service

1300 881 861

customercare@sunbeam.com.au

Hi Karen , I notice MX8900 is 850Watt and MX8500 is 500Watt . SO I assume MX8900 suppose to be more powerful ( it has twin motor technology ) . The one that I own is MX8900 , a very bad product :-(

I have never use that anymore , I have bought Kitchen Aid Artisan and really happy with it.

Hope this help .:-)

Thanks Melody83 for the reply. I had mx8900, yes I agree it is an inferior product , sunbeam has replaced it with mx8500 . I was unsure if I was been duped as the mx8500 is less powerful and less expensive to buy.

Hi Karen2888, The main difference between the Mixmaster Classic (MX8900) and MX8500 is the number of motors contained within the product. The MX8900 has 2 motors (1 to drive the beaters and 1 to drive the bowl) and the MX8500 has 1 motor. The MX8500 was developed and launched last year with 1 motor to reduce the number of parts in the product to help ensure reliable operation.

All other major specifications such as attachments, motor speeds, bowl sizes are the same. The MX8900 is available in stainless steel and white and the MX8500 is available in stainless steel, white, red or yellow.

Regards,

Sunbeam Customer Service

1300 881 861

customercare@sunbeam.com.au

No Sue, the bowl is meant to slot into the bottom of the mixmaster and remain still. Unlike sunbeams earlier models which turned with the beaters. They were a better idea and I wonder if my two sunbeams which were later models burnt out their motors because of that design.

Hi Sue0808, Thank you for your enquiry To provide our assistance with this matter, we will greatly appreciate if can contact Sunbeam Customer Service either by phone on 1300 881 861 or email customercare@sunbeam.com.au (subject line: ProductReview.com.au with Sunbeam Cafe Series Mixmaster) with your details.

Regards,

Sunbeam Customer Service

1300 881 861

customercare@sunbeam.com.au

The bowl should turn.

Is the turn table screwed in properly???

Does it make a noise when running???? (Put your ear just above the 'Sunbeam cafe series' logo)

How old is the mixmaster??

Hope it helps :)