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Sunbeam SecretChef Electronic 5.5L

Sunbeam SecretChef Electronic 5.5L Questions & Answers

HP5590, HP5580
2.8 from 83 reviews

24 questions from our users

Jay

Jayasked

Our brand new sunbeam slow cooker is extremely hot to touch is this normal

1 answer
The Armsstones
The Armsstones

Yes it gets really hot on the outsude


Kww

Kwwasked

Why isn’t the light working on my slow cooker it seems to be cooking but the light isn’t working ?

1 answer
Sunbeam
Customer C.Sunbeam

HI Kww, no straight forward answer with this. If still under warranty please return to store or call us on 1300 881 861...


Robyn

Robynasked

My slow cooker has turned off half way through cooking. I had to turn it back on again.
Could you advise why this has happened? It is only second time I have used it.

2 answers
Sunbeam
Customer C.Sunbeam

Hi Robyn, I'm not sure why it would turn off. It should go to Keep Warm. Just check you have the hours programmed correctly but if it does it after checking, please return to store for a replacement...

Robyn
Robyn

Thank You. I will return to store as I did have correct time for cooking.


Julie

Julieasked

SecretChef Electronic 5.5L HP5590

Our slow cooker is brand new got for Christmas,you set the timer for 5 hrs after about 40 mins it turns off. Any ideas?

No answers

DebL

DebLasked

SecretChef Electronic 5.5L HP5590

Hi my hi, low, warm settings have rubbed off could someone please tell me the settings from left to right ?

2 answers
Sunbeam
Customer C.Sunbeam

Hi DebL, the settings from left to right are : HIGH LOW WARM

DebL
DebL

thank you very much I appreciate it


Jamesym72

Jamesym72asked

SecretChef Electronic 5.5L HP5590

Can you use the ceramic pot on a gas stove top to brown meat? I hate doing dishes! Cheers

No answers

sparky

sparkyasked

SecretChef Electronic 5.5L HP5590

I need to replace my HP5590 slow cooker timer control module PCB. I can replace it myself, Out of warranty already.
Where can I buy the part???
lic. sparky.

1 answer
Anmafin
Anmafin

I have absolutely no idea. You would have to call the manufacturer and they will give you service centre details. You could also Google 'Sunbeam Service Centres'.


loulou

loulouasked

SecretChef Electronic 5.5L HP5590

I have a Sunbeam electronic slow cooker 5.5L, I have had for 4 years. It is working fine but just noticed the touch pad is not working properly, you cannot read, the numbers are broken up. It is not under warranty anymore but wondering if it can be fixed or is it worth getting fixed?

2 answers
sparky
sparky

Hi Loulou,
If your Slow cooker is turning on after 4 years of service, you're lucky. those small push buttons behind the pad can be bought from electronics parts store, however the led display part are often dedicated to the unit, there may have just been moisture on the panel, or it could be the main chip, there are some similar LED display on the market, to have those parts replaced by a technician will be costly labour wise, even though the parts will only cost you a couple of dollars. I have just got in touched with Sunbeam by phone and by email and they have replied to me that the HP Slow cookers are not repairable and they do not have or keep parts for it, I was very frustrated too as, I know I could fix it if I have the parts. If you can still use it, just use till it dies up, or sell those remaining good parts or the whole thing as a donor on e-stores or on to the bin for the land fill it had 4 years service after all. You might want to try another brand... As for my one it is still on my work bench waiting for my decision as I am still looking for parts or a donor.
FYI, the reply email sent by SUNBEAM :
"Hi Sparky,...I do apologise although as the HP5590 is not repairable, parts are not available.
Kind Regards
Sunbeam Representative"

Regards,
Sparky

loulou
loulou

Thank you for your reply and contacting Sunbeam, as I did try myself but could not access their website safely for some apparent reason. Not sure if they are aware of this. An error keeps coming up that it is not safe. Anyway, yes it is still working but I will probably end up purchasing another one but a different brand, as I love my slowcooker! Regards, Louise.


Bedbug

Bedbugasked

Can you please tell me what temperature slow, and high equate to? The Model is HP5520.

1 answer
Anmafin
Anmafin

I am really sorry but it doesn't have an indicator to tell you what temperature it's at. It does reach boiling point though.


Kerry

Kerryasked

SecretChef Electronic 5.5L HP5590

Our display is unreadable. Can anyone tell me what each touch of the time setting button corresponds to, one hour? Thanks

No answers

Andrea

Andreaasked

SecretChef Electronic 5.5L HP5590

My sunbeam 5.5 L touch pad has become faulty which isnt allowing me to use it anymore but i wondered if you can use the ceramic insert in the oven

1 answer
I.L.
I.L.

Hi Andrea, yes, the ceramic insert is safe to use in the oven as the material is oven safe, much like a casserole dish.


Jan

Janasked

Does this slow cooker have a timer ? Do you recommend having a timer ?

2 answers
Sergio
Sergio

Yes, the slow cooker has a timer.
I find it useful that it has the timer because you can add the ingredients at any time and set it up so you have your meal ready by dinner time.

Coral S
Coral S

No, it doesn't have a timer. But, its certainly ok to leave it on for 6 - 8 hours.


julie58

julie58asked

My new crockpot gets very very hot, it has got so hot that we now have to put it on a wooden breadboard as we are concerned that it will warp our formica bench top, is this usual, I have never had this problem with any other crock pot I have used? HP 5520

2 answers
Susan
Susan

Hi Julie58, I have not found that to be the case. You might want to return it and see if the replacement does the same.

Dennis
Dennis

Our first 5.5 L Sunbeam melted the power lead socket. It was replaced under warranty but the replacement unit gets so hot on the outside that it is dangerous to use. It discolored the laminex bench-top and melted a styro insulating plate. I am afraid if left unattended it could set the bench-top on fire.


hoody

hoodyasked

SecretChef Electronic 5.5L HP5590

My slow cooker has been working fine up until now. When I set it on the temperature and timeframe it use to beep 3 times to show it was set. Now it only beeps 2 times and there is a red flashing dot. I am not sure what this means. So far the cooker is heating but it doesn't seek to be working as before. Anyone else have this issue before?

1 answer
Haley82
Haley82

No, never had this problem.


Elicia

Eliciaasked

SecretChef Electronic 5.5L HP5590

I have a 5.5L slow cooker it's 13 months old. Whilst cooking the cooker just switched off. When I turned it back on the screen reads 1888. It no longer works. Is this a common error? Is there anyway to reboot it?

2 answers
mj88
mj88

Hi Elicia, thanks for your question. I'm not certain as I have not had the same issue but I have noticed that when the slow cooker element gets very hot (i.e. when on High for 4 hours) the screen display does seem slightly compromised. I have had my slow cooker for 15 months and not had any issues with it so far, so I'd suggest taking it back to the place of purchase for a replacement/refund if they offer it or if it's still under warranty. I hope you get the issue sorted promptly :)

Tyson
Tyson

I have the same problem. Straight out of the box first time using it and all it did was heat up then switch off and read 1888 on the display.
Pretty disappointed with this purchase to say the lease.


Vanessa

Vanessaasked

SecretChef Electronic 5.5L HP5590

Hi, I was just cleaning the bowl and a piece cracked off really easily. Can I access a replacement insert? Based on how easily this happened I wonder if this happens all the time. Very disappointed as to how brittle it was considering there was no change of temperature at the time.

1 answer
mj88
mj88

Hi Vanessa. That's a shame! The bowls are ceramic and supposed to be resistant to everything except dropping it on the floor (basically). Have you contacted Sunbeam directly about this? I imagine their servicing centre would be able to offer you replacement parts if needed.


Catbat

Catbatasked

SecretChef Electronic 5.5L HP5590

My sunbeam slow cooker gets REALLY hot on the outside to the point where it's dangerous. I'm worried it's burn/fire risk waiting to happen. Does anyone else have the same problem?

1 answer
RH
RH

Yes ours did get hot enough you would burn yourself, but never so hot it would set fire too something, we treated it like a hot pot on an element.


Lilly Anstee

Lilly Ansteeasked

SecretChef Electronic 5.5L HP5590

This product was purchased as a Christmas present for my mother. The first time it was used, we were cooking a roast chicken and set it at high for three hours. However, after two hours it turned itself off and wouldn't turn back on for a few minutes. Is this a common problem or is it a fault with the individual unit?

3 answers
RH
RH

Our unit always cooked to the set time and if we turned it off for whatever reason, you could turn it straight back on. The fault it developed was being hard to turn on, which got progressively worse. Hope that helps.

Marina
Marina

That sounds like a fault. I use mine to make bone broth and have it on for 24 hours and it doesn't turn off. After 12 hours, which is the maximum time, it switches to 'warm' as it should. I would take yours back to the store if I were you. I had an issue with my first one, which wasn't heating up at all but the replacement has been okay so far.

Sunbeam
Brendan K.Sunbeam

Hi Lilly,

Thanks for your feedback. The slow cookers all contain a thermostat. When the element gets to the max temperature (depending on which setting you have it at), the thermostat will continuously turn on and off to maintain the temperature at this degree. You will find that there may be a variance of +/- 2 at all times. Is this what is happening with your product? or is the whole machine itself turning off?

If the machine is totally switching off and you have to physically turn it back on, then there may be a fault with the machine. You are entitled to take this back to the store of purchase with your receipt for a replacement.

Kind Regards,
Sunbeam CS


Angry2121

Angry2121asked

SecretChef Electronic 5.5L HP5590

Hi, just wondering if anyone else's Sunbeam electronic slow cookers "simmer" as per the instruction manual. My cooker certainly gets hot and condensation forms on the lid but there is definitely no simmering or bubbling of any kind in there on the high setting. Should there be? or is it not getting as hot as it should? as it says "simmer" in the instructions.

3 answers
RH
RH

When it worked ours did simmer.

Marina
Marina

The first one I bought not long ago was a dud and didn't heat at all. The replacement I've had for a few weeks and gets really hot. So hot that it damaged my benchtop even with a thick wooden chopping board under it. I wasn't impressed. As hot as it gets, it takes ages to get it hot enough to bubble. Hours. Maybe three or four depending on how much I've filled it. Aside from that though, it does simmer and I've made spaghetti sauce over night, a curry, some soup and I've even made bone broth with it which I cooked for 48 hours straight. It does simmer but it's very very slow... which is what I wanted for making bone broth. I don't like hour hot it gets on the outside. It makes me really nervous.

mj88
mj88

Yes mine simmers for certain recipes - it gently bubbles away happily when on both low and high settings. I'd suggest that the simmering is relative to the recipe and the amount of liquid you are using.


codkc

codkcasked

SecretChef Electronic 5.5L HP5590

Hi I have a Sunbeam Model HP5590 Type 956 and have misplaced the cord have only used it a few times and want to use more often. Can you tell me how much the power cord will cost me? as were only on the pension .Thanks Kim Codrington / codkc@hotmail.com

2 answers
Mumsmum
Mumsmum

Hi, I'm not sure how much a new cord would be, but would suggest you contact Sunbeam customer Service. They should be able to tell you where to purchase or maybe they could supply one. Hope you have success. Cheers.

roadrunner
roadrunner

This feels like a joke question but I'll take the bait.
It's one of the two standard IEC cables you will find anywhere. AKA "jug lead", AKA "kettle lead", AKA "IBM plug", AKA "3 pin to IEC C15". Costs about 50c wholesale, if you walk into any retailer and ask for one you'll probably pay from several dollars to tens of dollars for the standard 1.8m length, depending on how grubby they are.

If in doubt, take a picture of the socket on the device and refer to it in the store when buying a new one. The most visible difference between the common C13 and C15 types is the central groove running the length of the plug.


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