Sunbeam SecretChef Electronic 5.5L Questions & Answers

Hi Mary Ann T, Unfortunately we only have a 12month warranty period on our products however if you go to our website attached external link  & scoll to the bottom of the page you will find service agents locator if you click on there you will find any in your local area whom will be able to assist you. Thanks

Hi BS, I have just sent you a private message if you could kindly respond via that please. Thanks

I am having the same issue

Yep having the same issue, will let me do a couple of hours at a time.

Yes it gets really hot on the outsude

HI Kww, no straight forward answer with this. If still under warranty please return to store or call us on 1300 881 861...

Hi Robyn, I'm not sure why it would turn off. It should go to Keep Warm. Just check you have the hours programmed correctly but if it does it after checking, please return to store for a replacement...

Thank You. I will return to store as I did have correct time for cooking.

Hi DebL, the settings from left to right are : HIGH LOW WARM

thank you very much I appreciate it

I cracked mine pouring boiling water into it., they're sensitive to quick heat changes and the flame on the stove is 2000 °C. So it's probably not a good Idea. They're designed to hold a steady heat rather than pass all the heat from a very hot source to the food.

I agree that browning first adds to the flavour but as a customer/user I won't risk cracking my current one.

I have absolutely no idea. You would have to call the manufacturer and they will give you service centre details. You could also Google 'Sunbeam Service Centres'.

What's up with it? Not working at all or display missing segments?

Hi Loulou, If your Slow cooker is turning on after 4 years of service, you're lucky. those small push buttons behind the pad can be bought from electronics parts store, however the led display part are often dedicated to the unit, there may have just been moisture on the panel, or it could be the main chip, there are some similar LED display on the market, to have those parts replaced by a technician will be costly labour wise, even though the parts will only cost you a couple of dollars. I have just got in touched with Sunbeam by phone and by email and they have replied to me that the HP Slow cookers are not repairable and they do not have or keep parts for it, I was very frustrated too as, I know I could fix it if I have the parts. If you can still use it, just use till it dies up, or sell those remaining good parts or the whole thing as a donor on e-stores or on to the bin for the land fill it had 4 years service after all. You might want to try another brand... As for my one it is still on my work bench waiting for my decision as I am still looking for parts or a donor.

FYI, the reply email sent by SUNBEAM :

"Hi Sparky,...I do apologise although as the HP5590 is not repairable, parts are not available.

Kind Regards

Sunbeam Representative"

Regards,

Sparky

Thank you for your reply and contacting Sunbeam, as I did try myself but could not access their website safely for some apparent reason. Not sure if they are aware of this. An error keeps coming up that it is not safe. Anyway, yes it is still working but I will probably end up purchasing another one but a different brand, as I love my slowcooker! Regards, Louise.

Same problem here. Got another whole identical cooker for free off local who didn't want not. Seems to be working fine so I took apart my broken one. Reading online the usual suspect is bad solder joints or a bad resistor or broken track. If you can get yours out too, rake a photo with your phone and magnify to check for broken tracks.

Failing that, you could reflow the solder pins of the display..but check in particular any tracks in the magnified photo between the display and the chip...

I am really sorry but it doesn't have an indicator to tell you what temperature it's at. It does reach boiling point though.

They actually have the same temperature set point of around 60+ °C. But the high setting puts more power to get it to that temp than the low setting does. So yes the high setting has a hotter element temperature but it doesn't let the pot get any hotter than the low temp setting.

Hot is better for large amounts big food. Low is better for when you don't want to heat up the pot too quickly..

Yes each press of the time increases it by an hour. The middle button swaps between high then low then warm. Warm allows up to 6 hours. High and low each allow up to 12 hours. Both high and low keep the pot at the same temperature but high gets it there faster.

Hi Andrea, yes, the ceramic insert is safe to use in the oven as the material is oven safe, much like a casserole dish.

Yes, the slow cooker has a timer.

I find it useful that it has the timer because you can add the ingredients at any time and set it up so you have your meal ready by dinner time.

No, it doesn't have a timer. But, its certainly ok to leave it on for 6 - 8 hours.

It has a countdown timerw yes. You set the time if cooking and it will keep cookit until the time you set in increments of an hour has elapsed. What you cannot do is set it to Cook for a time that's not exactly a multiple big hours. Eg you can't set it to Cook for 1.5 or 1.75 hours but you can set it for 1 or for 2 or for 3 hoursw or any hours. Just not the minutes.

If you feel it needs more you can swap back to lo or high from the warm setting.

It does but it won't allow you to set a time to Cook bin minutes. Only exact hours. If you find bit moved to warm and you think it needs more you can swap it back to low or high and it remembers the time remaining.