24 questions from our users
Our brand new sunbeam slow cooker is extremely hot to touch is this normal
Why isn’t the light working on my slow cooker it seems to be cooking but the light isn’t working ?
HI Kww, no straight forward answer with this. If still under warranty please return to store or call us on 1300 881 861...
My slow cooker has turned off half way through cooking. I had to turn it back on again.
Could you advise why this has happened? It is only second time I have used it.
Hi Robyn, I'm not sure why it would turn off. It should go to Keep Warm. Just check you have the hours programmed correctly but if it does it after checking, please return to store for a replacement...
Our slow cooker is brand new got for Christmas,you set the timer for 5 hrs after about 40 mins it turns off. Any ideas?
Hi my hi, low, warm settings have rubbed off could someone please tell me the settings from left to right ?
Can you use the ceramic pot on a gas stove top to brown meat? I hate doing dishes! Cheers
I need to replace my HP5590 slow cooker timer control module PCB. I can replace it myself, Out of warranty already.
Where can I buy the part???
I have a Sunbeam electronic slow cooker 5.5L, I have had for 4 years. It is working fine but just noticed the touch pad is not working properly, you cannot read, the numbers are broken up. It is not under warranty anymore but wondering if it can be fixed or is it worth getting fixed?
If your Slow cooker is turning on after 4 years of service, you're lucky. those small push buttons behind the pad can be bought from electronics parts store, however the led display part are often dedicated to the unit, there may have just been moisture on the panel, or it could be the main chip, there are some similar LED display on the market, to have those parts replaced by a technician will be costly labour wise, even though the parts will only cost you a couple of dollars. I have just got in touched with Sunbeam by phone and by email and they have replied to me that the HP Slow cookers are not repairable and they do not have or keep parts for it, I was very frustrated too as, I know I could fix it if I have the parts. If you can still use it, just use till it dies up, or sell those remaining good parts or the whole thing as a donor on e-stores or on to the bin for the land fill it had 4 years service after all. You might want to try another brand... As for my one it is still on my work bench waiting for my decision as I am still looking for parts or a donor.
FYI, the reply email sent by SUNBEAM :
"Hi Sparky,...I do apologise although as the HP5590 is not repairable, parts are not available.
Thank you for your reply and contacting Sunbeam, as I did try myself but could not access their website safely for some apparent reason. Not sure if they are aware of this. An error keeps coming up that it is not safe. Anyway, yes it is still working but I will probably end up purchasing another one but a different brand, as I love my slowcooker! Regards, Louise.
Can you please tell me what temperature slow, and high equate to? The Model is HP5520.
Our display is unreadable. Can anyone tell me what each touch of the time setting button corresponds to, one hour? Thanks
My sunbeam 5.5 L touch pad has become faulty which isnt allowing me to use it anymore but i wondered if you can use the ceramic insert in the oven
Does this slow cooker have a timer ? Do you recommend having a timer ?
My new crockpot gets very very hot, it has got so hot that we now have to put it on a wooden breadboard as we are concerned that it will warp our formica bench top, is this usual, I have never had this problem with any other crock pot I have used? HP 5520
Hi Julie58, I have not found that to be the case. You might want to return it and see if the replacement does the same.
Our first 5.5 L Sunbeam melted the power lead socket. It was replaced under warranty but the replacement unit gets so hot on the outside that it is dangerous to use. It discolored the laminex bench-top and melted a styro insulating plate. I am afraid if left unattended it could set the bench-top on fire.
My slow cooker has been working fine up until now. When I set it on the temperature and timeframe it use to beep 3 times to show it was set. Now it only beeps 2 times and there is a red flashing dot. I am not sure what this means. So far the cooker is heating but it doesn't seek to be working as before. Anyone else have this issue before?
I have a 5.5L slow cooker it's 13 months old. Whilst cooking the cooker just switched off. When I turned it back on the screen reads 1888. It no longer works. Is this a common error? Is there anyway to reboot it?
Hi Elicia, thanks for your question. I'm not certain as I have not had the same issue but I have noticed that when the slow cooker element gets very hot (i.e. when on High for 4 hours) the screen display does seem slightly compromised. I have had my slow cooker for 15 months and not had any issues with it so far, so I'd suggest taking it back to the place of purchase for a replacement/refund if they offer it or if it's still under warranty. I hope you get the issue sorted promptly :)
Hi, I was just cleaning the bowl and a piece cracked off really easily. Can I access a replacement insert? Based on how easily this happened I wonder if this happens all the time. Very disappointed as to how brittle it was considering there was no change of temperature at the time.
My sunbeam slow cooker gets REALLY hot on the outside to the point where it's dangerous. I'm worried it's burn/fire risk waiting to happen. Does anyone else have the same problem?
This product was purchased as a Christmas present for my mother. The first time it was used, we were cooking a roast chicken and set it at high for three hours. However, after two hours it turned itself off and wouldn't turn back on for a few minutes. Is this a common problem or is it a fault with the individual unit?
Our unit always cooked to the set time and if we turned it off for whatever reason, you could turn it straight back on. The fault it developed was being hard to turn on, which got progressively worse. Hope that helps.
That sounds like a fault. I use mine to make bone broth and have it on for 24 hours and it doesn't turn off. After 12 hours, which is the maximum time, it switches to 'warm' as it should. I would take yours back to the store if I were you. I had an issue with my first one, which wasn't heating up at all but the replacement has been okay so far.
Thanks for your feedback. The slow cookers all contain a thermostat. When the element gets to the max temperature (depending on which setting you have it at), the thermostat will continuously turn on and off to maintain the temperature at this degree. You will find that there may be a variance of +/- 2 at all times. Is this what is happening with your product? or is the whole machine itself turning off?
If the machine is totally switching off and you have to physically turn it back on, then there may be a fault with the machine. You are entitled to take this back to the store of purchase with your receipt for a replacement.
Hi, just wondering if anyone else's Sunbeam electronic slow cookers "simmer" as per the instruction manual. My cooker certainly gets hot and condensation forms on the lid but there is definitely no simmering or bubbling of any kind in there on the high setting. Should there be? or is it not getting as hot as it should? as it says "simmer" in the instructions.
The first one I bought not long ago was a dud and didn't heat at all. The replacement I've had for a few weeks and gets really hot. So hot that it damaged my benchtop even with a thick wooden chopping board under it. I wasn't impressed. As hot as it gets, it takes ages to get it hot enough to bubble. Hours. Maybe three or four depending on how much I've filled it. Aside from that though, it does simmer and I've made spaghetti sauce over night, a curry, some soup and I've even made bone broth with it which I cooked for 48 hours straight. It does simmer but it's very very slow... which is what I wanted for making bone broth. I don't like hour hot it gets on the outside. It makes me really nervous.
Hi I have a Sunbeam Model HP5590 Type 956 and have misplaced the cord have only used it a few times and want to use more often. Can you tell me how much the power cord will cost me? as were only on the pension .Thanks Kim Codrington / email@example.com
Hi, I'm not sure how much a new cord would be, but would suggest you contact Sunbeam customer Service. They should be able to tell you where to purchase or maybe they could supply one. Hope you have success. Cheers.
This feels like a joke question but I'll take the bait.
It's one of the two standard IEC cables you will find anywhere. AKA "jug lead", AKA "kettle lead", AKA "IBM plug", AKA "3 pin to IEC C15". Costs about 50c wholesale, if you walk into any retailer and ask for one you'll probably pay from several dollars to tens of dollars for the standard 1.8m length, depending on how grubby they are.
If in doubt, take a picture of the socket on the device and refer to it in the store when buying a new one. The most visible difference between the common C13 and C15 types is the central groove running the length of the plug.
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