Sunbeam New York Collection Pot Kettle KE4410 Questions & Answers

Hi there, Thank you for sharing your experience while using your Sunbeam New York kettle. We are disappointed to learn about the possible rust you are experiencing. We are happy to help you troubleshoot this matter, please give us a call at 1300 881 861, from 10:00am to 6:00pm - Monday - Friday AEST.

Thank you, Sunbeam Customer Care

Zeina C I rang the Sunbeam company in Sydney Australia and after eventually after a number of calls ( I am in another state) they said that the head boss would be getting back to me. I was offered a replacement but I said No and and that in my opinion that kettle was not fit for sale. They eventually said they were taking it off sale and I could gets refund. I told them I was doing that anyway but was concerned re health and I wanted information of the make-up of the paint. Actually my health problems still exist 13 months on so probably it was not the paint but I needed tell them in case it happened to others.

I noticed the paint had faded above the spout and had melted off. Then on further inspection I saw a lot of the bronze paint it in the spout. That especially worried me as it most likely would have been going into my cup, I later took it back to where I purchased it for a refund and I had already told the shop of the problem.

However, I really needed to inform the makers of the kettle of the problem and tell them that I believed the kettle was not fit for sale. Yes the Kettle looked lovely and I had also bought the matching toaster at the same time but I definitely did not want the kettle replacing. My toaster is fine. I would not advise anyone to purchase that kettle. I hope maybe this helps you.

Same thing happened to mine! I have had it replaced twice and the third is doing it. I’m returning both toaster and kettle because I wanted a matching set.

Hi Anthony S. So sorry to hear of this. Please return it to the store of purchase for a replacement. Kind Regards Sunbeam