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TravelSim

TravelSim Questions & Answers

4.0 from 417 reviews

53 questions from our users

Charlie

Charlieasked

How reliable is the TravelSim card for Austria and Greece.

Many of the reviews don't inspire confidence nor assurance.

Thanks. C

1 answer
Cathi C.
Cathi C.

Terrible in Greece, Don't get one.


Ian S.

Ian S.asked

can a card that has expired be reactivated ?

1 answer
FairLady
FairLady

I was told the card does not expire


Graeme J.

Graeme J.asked

I had activated my travel sim prior to going overseas but when i tried to use it it would not work.What happened?

2 answers
yoolie
yoolie

hi Graeme

I have no idea..sorry I dont work for travelsim I just posted a review. Sggest you contact them. good luck

FairLady
FairLady

it happened to me too Graeme. The data would not work. It was a waste of $25


Raymond G.

Raymond G.asked

I am planning a trip in Europe (first). I will be visiting Venice, (Italia) Kotar, Croatia, Malta and Greece. Willa Travel SIM could cover all those locations ? I have reed comments from users of Travel Sim and I'am hesiting using it.

2 answers
superkat
superkat

My experience was not great. If I were you I would look at other options

FairLady
FairLady

Same here, it didn't work for data. Just use wifi in the hotel


Bree D.

Bree D.asked

Will my apps still be accessible with the travelsim?

No answers

Howie

Howieasked

Has anyone traveled to Scandinavia with this SIM card? What was the reception/connection like?

No answers

Benny Tina

Benny Tinaasked

Does the sim work in Fiji and Vanuatu traveling there has anyone use it before there?

No answers

JaNa

JaNaasked

Can you really use WhatsApp, Snapchat, etc in China despite the Great Wall? How does it work if it connects to a local network and is it legal?

No answers

Millard

Millardasked

Hi, Does TravelSim have coverage in parts of Hawaii outside of major cities like Honolulu? I'm staying in Pupukea and Princeville as well as Waikiki though will be doing hikes into relatively rural areas and wanted to know how solid the coverage is.
Thanks !!

3 answers
TravelSim
TravelSIM A.TravelSim

Hi Millard, our SIM accesses the AT&T and T Mobile networks in Hawaii, so if those networks have access in your rural areas then you will be fine. I have looked at coverage maps and due to the mountainous area coverage is quite sketchy.

Josie Marks
Josie Marks

We used our sim in the UK & Europe not in the US but I’m sure they have TravelSims for all over the world!

Embarking
Embarking

Sorry - only used TravelSim in Europe - cant comment on Hawaii


Jill Mac

Jill Macasked

If I insert the Travel Sim do I still keep my previous emails on record and can I continue to use my original WhatsApp and Facebook. Do they eat into my data?

4 answers
Graham Bates.
Graham Bates.

Yes to all 4 questions.

Jill Mac
Jill Mac

Thank you for your answer...

TravelSim
TravelSIM A.TravelSim

Yes, you will keep all of you apps/ photos, contacts etc. that are saved to the phone.
As for your apps using data, yes they will. Apps can run in the background of your phone even when you are not using it. We recommend to turn data roaming off when not using the internet to stop this from happening. Just turn data roaming on when you want to use it.


Bis

Bisasked

How long is my TravelSIM valid from date of purchase. I purchased my sims around April but did not activate as my trip was deferred to September. Are my sims still valid?

3 answers
TravelSim
TravelSIM A.TravelSim

The Travelsim credit is valid for 6 months from the date the credit is added. The sim itself will only expire if it goes a period of a year and no credit has been added to it. We will send you out email reminders when any credit is due to expire, and when the sim is due to expire, so you can extend it over and continue using. Please call us on 1300851676 to speak with a customer service representative to discuss your accounts in details. Thank you.

Gillian
Gillian

think 6 months, try activating and they will tell you

Bis
Bis

Thank you. You answered my question fully.


GretavdR

GretavdRasked

I've loaded the app onto my mobile but when I try to run it I get a message 'unfortunately travelsim has stopped'. I've tried turning the phone off and back on, uninstalled the app and reloaded, and cleared the app data. Any ideas? It's a Samsung gt-s5310B

3 answers
Gillian
Gillian

Suggest you talk to travel sim they are very helpfil

Maureen
Maureen

I agree, the help system is amazing.

TravelSim
TravelSIM A.TravelSim

Hello. We would love to call and assist. Please Private Message us your Travelsim phone number and contact details so we can help you out otherwise feel free to call us anytime on 1300851676.


Kate L

Kate Lasked

Does it cover China and Mongolia?

1 answer
TravelSim
TravelSIM A.TravelSim

Hi Kate, yes Travelsim does cover both China and Mongolia for you. Go https://www.travelsim.net.au/rates/ to check out our rates.


Darren L

Darren Lasked

We are traveling through Germany,France and Barcelona from the end of September till the end of October. Can I buy a SIM card now or do I have to wait till nearer my trip ? I am just trying to be as organised as possible as this is my first overseas trip. Thanks for your help

1 answer
TravelSim
TravelSIM A.TravelSim

Hi Darren! You can by a Travelsim in advance and activate it. Travelsim credit is valid for 6 months from the day you activate the sim. Do not hesitate to call us on 1300851676 and we would be happy to assist further over the phone.


cc5656

cc5656asked

hi there I have a question - i need to port my number out of my current Australian provider (I'm closing package of accounts with them). I have got a TravelSIM. I noted a previous answer said its better to forward calls to TravelSim rather than port my existing number across to TravelSIM. Can I ask why this is?

1 answer
TravelSim
TravelSIM A.TravelSim

As this is a roaming solution and only used when travelling overseas, we do not recommend porting the number to the TravelSIM for the small period of time you are travelling and then porting it back to a local Australian provider when you return. The only time we will port a number to the TravelSIM is when customers are spending extended periods of time overseas (greater than 6 months) overseas.


Mandy M

Mandy Masked

Hi. My family and me will be travelling to China in a few days. Will travel sim work there and should we all get one so we can communicate when separated?

No answers

Christo

Christoasked

Hi Will be travelling to Canada from Australia over 6 weeks - East Coast Toronto, Ottawa, Quebec & Montreal - West Coast Vancouver, Jasper, Lake Louise, Banff & 7 day inside passage cruise up west coast of Alaska stopping at Skagway, Juneau & Ketchikan. Has anybody been to these places & used Aussie Sim & if so any issues. Or any other suggestions gladly appreciated.
Regards Chris

3 answers
paul_f
paul_f

Hi Chris,
I have used TravelSIM in Hungary, Slovenia, Italy, Qatar and Greece and had no problems (except when I forget to take my phone off aeroplane mode!). Cant comment on Canada though.
Paul

TravelSim
TravelSIM A.TravelSim

Hi Chris, the TravelSIM is compatible in Canada and Alaska. It will also work on your cruise however we are not supported by the Royal Caribbean group. So if you're cruising on Princess, Holland America, Norwegian and many others, you will have access to the roaming network at sea.

Alex H
Alex H

Do yourself a favor and buy a local sim when you arrive at the airport in Canada/USA.
Long story short my travel party got that TravelSim which was a total waist of time and money (chewed thru all our credits setting it up with zero interest from their Customer support).
Ended up buying a prepaid Sim for $30 that gave us unlimited data, text and calls.


Gaza

Gazaasked

When making a call does it awhile to start ringing?

3 answers
JC05
JC05

Yes Gaza, it can take longer to connect a call from overseas but I'm talking about 10-20 seconds. Something to do with the routing of the call and I also found it varied depending on country. I've never had a call fail to connect though so it is reliable. If it's got network coverage it works.

Wogdad
Wogdad

Yes Gaza it takes a few seconds to connect but it is well worth the wait

TravelSim
TravelSIM A.TravelSim

Hi Gaza, it can take a few seconds, sometimes as long as 10-15 seconds to connect. When using a roaming SIM, the call can be routed through 10 or more networks to reach the destination.


Natalia L

Natalia Lasked

Me and my partner will be travelling to Europe at the end of May for several months, I've read some reviews of people having issues to connect in Europe apparently linked to numbers needing to be entered manually on European networks. It was mentioned that the issue will be solved in July 2018, could you please give me an update about this? Should I be buying TravelSIM at all?

3 answers
Raja
Raja

Though i had not been to Europe in the recent months i had traveled UK and USA in the last one year. The phone connects to the local service provider automatically and there was no need to connect manually. I would expect this is the case in Europe as well.

TravelSim
TravelSIM A.TravelSim

Hi Natalia, as mentioned by Raja, the TravelSIM automatically connects to networks while travelling. Once you arrive in a country, the SIM roams and connects to the closest available network. There is no need for numbers to be entered manually by the user. You may have read a review that mentioned numbers needing to be manually entered by the network providers. I can assure you that this has been completed for the full number ranges that are allocated to TravelSIMs.

SereneTraveller
SereneTraveller

This is not something I have encountered so I'm afraid I can't comment. Based my experience in Europe (last year and last month), each time I have switched on my phone after getting off the plane I've received a text from Travelsim telling me what the rates are in that country which automatically sets up a connection. This is for phone calls. Data however is another matter. That can be a problem depending on the phone you use - from what I understand it is phone based, my Samsung 6 is a case in point. I expect their support could tell you more.


Paul

Paulasked

Hi. Will travel sim data allow me to use WhatsApp on my phone?

2 answers
Teamsaville
Teamsaville

Sorry I'm not sure as I don't use whatsapp.

TravelSim
TravelSIM A.TravelSim

Hi Paul, Yes, you can use data from your TravelSIM to access WhatsApp.


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