TravelSim Questions & Answers
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if im using a travel sim and someone rings me on whats app which is my usual number (sim currently changed for travel sim) does whats app work. Thinking of airport pickups etc
I had a travel sim account and last used the sim in 2020. Sim no longer works. My account was in credit, but Travelsim is non contactable.
Is TravelSIM still operating?
No. Went bust. We just went away and their sim did not work. Trying to get a refund
I believe travelsim with the website external link purchased in Australia are now not operating? Istarted using them in about 2009 and last used in about 2019. Credit gone, Is that correct?
How reliable is the TravelSim card for Austria and Greece.
Many of the reviews don't inspire confidence nor assurance.
Thanks. C
Terrible in Greece, Don't get one.
can a card that has expired be reactivated ?
I was told the card does not expire
I had activated my travel sim prior to going overseas but when i tried to use it it would not work.What happened?
hi Graeme
I have no idea..sorry I dont work for travelsim I just posted a review. Sggest you contact them. good luck
it happened to me too Graeme. The data would not work. It was a waste of $25
I am planning a trip in Europe (first). I will be visiting Venice, (Italia) Kotar, Croatia, Malta and Greece. Willa Travel SIM could cover all those locations ? I have reed comments from users of Travel Sim and I'am hesiting using it.
My experience was not great. If I were you I would look at other options
Same here, it didn't work for data. Just use wifi in the hotel
Will my apps still be accessible with the travelsim?
Has anyone traveled to Scandinavia with this SIM card? What was the reception/connection like?
Does the sim work in Fiji and Vanuatu traveling there has anyone use it before there?
Can you really use WhatsApp, Snapchat, etc in China despite the Great Wall? How does it work if it connects to a local network and is it legal?
Hi, Does TravelSim have coverage in parts of Hawaii outside of major cities like Honolulu? I'm staying in Pupukea and Princeville as well as Waikiki though will be doing hikes into relatively rural areas and wanted to know how solid the coverage is.
Thanks !!
Hi Millard, our SIM accesses the AT&T and T Mobile networks in Hawaii, so if those networks have access in your rural areas then you will be fine. I have looked at coverage maps and due to the mountainous area coverage is quite sketchy.
We used our sim in the UK & Europe not in the US but I’m sure they have TravelSims for all over the world!
Sorry - only used TravelSim in Europe - cant comment on Hawaii
If I insert the Travel Sim do I still keep my previous emails on record and can I continue to use my original WhatsApp and Facebook. Do they eat into my data?
Yes to all 4 questions.
Thank you for your answer...
Yes, you will keep all of you apps/ photos, contacts etc. that are saved to the phone. As for your apps using data, yes they will. Apps can run in the background of your phone even when you are not using it. We recommend to turn data roaming off when not using the internet to stop this from happening. Just turn data roaming on when you want to use it.
Thank you for the tips on turning off the data for the apps even when not using them...
How long is my TravelSIM valid from date of purchase. I purchased my sims around April but did not activate as my trip was deferred to September. Are my sims still valid?
The Travelsim credit is valid for 6 months from the date the credit is added. The sim itself will only expire if it goes a period of a year and no credit has been added to it. We will send you out email reminders when any credit is due to expire, and when the sim is due to expire, so you can extend it over and continue using. Please call us on 1300851676 to speak with a customer service representative to discuss your accounts in details. Thank you.
think 6 months, try activating and they will tell you
Thank you. You answered my question fully.
I've loaded the app onto my mobile but when I try to run it I get a message 'unfortunately travelsim has stopped'. I've tried turning the phone off and back on, uninstalled the app and reloaded, and cleared the app data. Any ideas? It's a Samsung gt-s5310B
Suggest you talk to travel sim they are very helpfil
I agree, the help system is amazing.
Hello. We would love to call and assist. Please Private Message us your Travelsim phone number and contact details so we can help you out otherwise feel free to call us anytime on 1300851676.
Does it cover China and Mongolia?
Hi Kate, yes Travelsim does cover both China and Mongolia for you. Go external link to check out our rates.
We are traveling through Germany,France and Barcelona from the end of September till the end of October. Can I buy a SIM card now or do I have to wait till nearer my trip ? I am just trying to be as organised as possible as this is my first overseas trip. Thanks for your help
Hi Darren! You can by a Travelsim in advance and activate it. Travelsim credit is valid for 6 months from the day you activate the sim. Do not hesitate to call us on 1300851676 and we would be happy to assist further over the phone.
hi there I have a question - i need to port my number out of my current Australian provider (I'm closing package of accounts with them). I have got a TravelSIM. I noted a previous answer said its better to forward calls to TravelSim rather than port my existing number across to TravelSIM. Can I ask why this is?
As this is a roaming solution and only used when travelling overseas, we do not recommend porting the number to the TravelSIM for the small period of time you are travelling and then porting it back to a local Australian provider when you return. The only time we will port a number to the TravelSIM is when customers are spending extended periods of time overseas (greater than 6 months) overseas.
Hi. My family and me will be travelling to China in a few days. Will travel sim work there and should we all get one so we can communicate when separated?
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