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Vuly Lift 2 Questions & Answers
Medium, Large, Extra Large4 questions from our users
Mike W.asked
Hi, I have been looking through your website and cannot see a list of supplied parts with the Vuly2. Does the ladder come included with the standard product? Or do you need to purchase this as an accessory?
Thanks, Mike
2 answers
No, the ladder is not included, as we found out. It’s an ‘optional accessory’, but little ones can’t get in without it.
Vuly PlayVuly Play
Hi Mike,
Thank you for contacting us.
The ladder does not come with the trampoline, it is an optional accessory and can be purchased for $75.
https://www.vulyplay.com/en-AU/accessories/ladder
Should you have any other questions or require further assistance, please feel free to contact our friendly customer service team on 1300 667 514.
Cheers, Claire
Cassasked
Hi would the tent set and shade cover for a lift 2 fit the lift?
2 answers
Vuly PlayVuly Play
Hi Cass,
Thank you for contacting us.
Lift 2 products are compatible with the Lift Trampoline, so the Lift 2 tent would fit the Lift Trampoline.
Should you have any other questions or require further assistance, please feel free to contact our friendly customer service team on 1300 667 514.
Cheers, Claire
Awesome!! Thank you so very much for your help Claire :)
Anthony Lindsayasked
Hi all, tried out the Lift 2 at the Vuly showroom and boy is it noisy, very squeaky with each jump. Was assured that this would not be the case with a new one, but just wanted to check. Has anybody experienced this? Thanks.
1 answer
Vuly PlayVuly Play
Hi Tony,
Thank you for taking the time to ask this question.
The Lift 2 in our showroom has been up for a couple of years and is used regularly, so that is why it has started to squeak.
We will be taking this demo model down and selling it at a discounted rate. A new Lift 2 trampoline will be installed for the showroom which will not sound like this one.
We recommend to anyone that is experiencing noise issues with their trampoline (caused from old age) to use WD 40 on the joints. This will help to decrease the noise as it is caused by the metal rubbing together when being used.
Should you have any other questions or if you are interested in buying a new, or demo model, please feel free to contact our friendly sales team on 1300 667 514.
Cheers, Claire :)
FeeBeeasked
Hi -looking at purchasing a trampoline plus accessories- I’ve read some reviews about shade covers perishing early and that the composition of these was going to be changed to be more robust. Wondering if this has occurred and even though shade covers are “free” with current promotion, if they ought be covered by a warranty also? Cheers, FeeBee
1 answer
Vuly PlayVuly Play
Hi Feebee,
Thank you for contacting us!
In regards to to the old shade cover, we took all the customer feedback about it very seriously so our Research & Development team redesigned the new shade covers to be made from the same material as commercial grade sun shades that are used in parks, resorts, etc. The new shade cover also comes with a 2 year warranty even if it is a free promotional item. You can view more about this in our video here: https://youtu.be/1MowYLCPmRI
If you are interested in purchasing a trampoline and would like discuss anything else, please contact our sales team on 1300 667 514.
Cheers, Claire :)
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