Vuly Ultra Questions & Answers
Verified
I have a Vuly Thunder large and need a new net. I wanted one with a zip. Can I get one to fit with a zip at all?
Hi Rachael, thanks for your question! Unfortunately, we do not offer any nets that contain a zip. Through our investigations, we found that zippers are normally the 1st thing to break on trampolines, so we have chosen to avoid them completely to create longer lasting products. We apologise for any inconvenience this may cause! - Emma J.
Will a M shade cover for the Vuly lift also fit a M Vuly ultra?
Hi Kim, unfortunately, the shade covers for these models are not cross-compatible. If you have any more questions, please give us a call at 1300 667 514 or chat with us over Live Chat on our website. Thanks, Dom
We have a second hand vuly thunder medium. Will any vuly net fit on it?
Hi Carolyne,
The only net that will fit is the medium Thunder net.
If you have any questions or queries please contact us on 1300 667 514.
Hi guys We have a vuly ultra medium We are struggling to get the poles that support the mesh to go into the holes. Only 2 are sliding all the way in?
They are facing the correct way
Any tips.
Hi Kate! Please send us an email along with the issue you are having to reviews@vulyplay.com and we can give you a hand!
We have just assembled ours but the net is just hanging loose and there is no where to attach it to the base? We followed the instructions and everything but it's just dangling instead of tight/attached.
Hi Mel,
Thank you for your email,
Please send a photo of your trampoline set up to reveiws@vuylplay.com and we can assess this for you.
If you have any further questions, please don't hesitate to contact our team on 1300 667 514.
Cheers, Taylah
My wife and I are struggling to connect the circle poles to create the diameter frame. We have watched the installation video where it slides into the T joints but ours are very stiff and not sliding into place.
Is there a specific technique? How can we easily slot the pieces together. We tried for an hour and couldn't get past this step.
Hi Rory, If you could please send us an email at reviews@vulyplay.com, along with your order number, photos of the current installation/ any photos or videos outlining the issue, I will ensure this matter is looked into and resolved ASAP.
Cheers, Taylah
I'm having the same issue with my Ultra medium. The curved poles are binding inside the T-joiners before they can be fully inserted.
Hi Anthony,
If you could please send us an email at reviews@vulyplay.com, along with your order number, photos of the current installation/ any photos or videos outlining the issue.
Cheers, Taylah
Has there been a resolution to this, I am having the same issue the last bit on the base circle comes at an angle into the T-joint and unable to slide it through
Same issue here, would love if vuly just stated the resolution instead of getting individual emails sent out.
Hi Samantha, we do prefer to contact our customers personally as issues often differ from person to person. If curved poles are being a little bit tricky to insert into a t-joiner, I recommend applying some lubricant (WD-40) to both components. If problems still persist after this, please reach out to us as soon as possible so we are able to diagnose the issue/s. Please contact us at reviews@vulyplay.com or on 1300 667 514.
The shade on my ultra shift and the poles have slowly warn through the shade and are now poking through the top of the shade. It is 1.5years old. Is this something that happens over time/use or could there be something out of place that has caused it? I've checked it over and it seems to be still all good. It's had an easy life thus far with the only user being my 4year old son.
Hi Karlee Thank you for taking the time to contact us. I'm sorry to hear you are having this issue with your shade cover. Could you please send an email to reviews@vulyplay.com, along with your order number and photos of this issue, I will organise for a service representative to have a further look at this.
Hello, we have purchased and assembled the large ultra trampoline. We didn’t realise how high it sits and our young children are a bit afraid of using it. Does the flare leg tubes fit the ultra tbars and leg bases?
Hi Adam,
Unfortunately, there parts are not cross-compatible with each other!
I have a vuly thunder M which I bought second hand. I want to buy a new shade cover will the new covers fit any thunder model?
Hi Caroline!
Unfortunately, our products are not cross-compatible like this! You will need to purchase a Thunder shade cover in the size of your trampoline, in order for it to fit on your Thunder!
Those who have the small Ultra- how many kids would you say it could accommodate? I’d imagine no more than 3 toddlers (under 5yo) jumping?
You imagine right in my opinion. I have 2 grandchildren 14 and 16 who jump together, but there's not a lot of space to run and do tricks.
Hi Vi,
Yes, as Chris mentioned you can generally only fit 1-2 younger children on an Ultra small
We have our Vuly Ultra Medium up but I’m wondering if the protective covers around the tent poles stay on or not?
Hi Agnieszka,
The net pole padding does stay on the trampoline!
Cheers, Taylah
Will a medium vuly shade cover fit all medium vuly's eg ultra fit a lift.
Hi Fiona,
Unfortunately they will not. You will need to buy the specific shade cover for your model trampoline.
Please let me know if you have any further questions,
Kind regards, Maggie.
Hi. Does the shade / tent cover for the Ultra also fit the Flare? Thanks
Hello John!
Unfortunately, our products shade covers/tent walls are not cross-compatible.
If you have any questions or queries please do contact us on 1300 667 514.
How much weight can vuly flare medium can hold ?
Hello Ranjit!
The Flares weight rating is 100kgs! :)
- Taylah
If you want to use the trampoline without the net, how would i stop water from going down into the t joiners. Is there plugs you can get
Hi Kirsty, We recommend for safety and warranty reasons to use the trampoline with the netting. Unfortunately, we don't have an alternative method. Apologies for any inconveniences caused. If you have any further questions, feel free to contact our team on 1300 667 514.
Hi, will the shade cover and tent for the large Ultra also fit a large Lift?
Hi Faera, Thank you for contacting us and I apologise for the delay in response. The Ultra is a different shape to the Lift so the shade cover and tent walls would not be compatible. Should you have any other questions or require further assistance, please contact our customer service team on 1300 667 514.
Cheers, Claire
The netting near the door entry seems quite lose, and as a result it's easy to hit the two poles either side of the door from within the trampoline. On the other side the netting is tighter and you can't hit the poles. Just wondering if I've installed anything incorrectly or if this common on other people's trampolines too. Thank you.
This doesn't happen on our trampoline. If you are sure you installed it properly I would contact vuly and tell them it is faulty.
Good to know, thanks for the reply
Hello Roger, Thank you for contacting us. Please ensure that your net poles are fully inserted into the T-Joiners and that there is no groove visible on your net poles. This should make your shade and net taut.
If this does not rectify your issues, please contact our service team on 1300 667 514.
Cheers, Claire
Can anyone tell me if the Ultra in a medium is easy for two adults to move for mowing the lawn?
Hi J Rose, Thank you for contacting us. When assembled the M Ultra weighs 75.50kg so you could definitely move it around with 2 adults. Should you have any other questions or require further assistance, please contact our customer service team on 1300 667 514.
Cheers, Claire :)
Unsure how to assemble the ultra large. The instructions say ensure the punchlines are facing upwards but then there is only 3 holes on top and 4 underneath and the little holes for the springs are so far away from the T joiner like it has in the video and the instruction manual. Please help! It’s a birthday on Tuesday and am going to have one upset little girl!
Hi Laura, Thank you for contacting us. If you look at our online instructions and installation video there is a disclaimer that states for the S, L & XL Ultra trampolines the punch hole may be on the top of the frame tube or underneath. It does not matter, please attach the spring to the hole located underneath the frame tube closest to the T-Joiner.
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I do apologise for any inconvenience. Please let us know if we can be of any further assistance on 1300 667 514.
Cheers, Claire
Hi team Vuly - querying about the ultra small - why has the cost gone up. to $849 when the verified purchasers last year bought it in the range of $500?
Hi Sam, Thank you for contacting us. Like most brand companies we have seasonal promotions which change weekly and it would have been on sale, when they purchased it. You can stay up to date with our promotions via our social media pages and website.
Should you have any other questions or require further assistance, please feel free to contact our friendly customer service team on 1300 667 514.
Cheers, Claire
Thank you!
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