Weeks Building Group
- ✓ Verified company
98 reviews · Statistics
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- Pre-Construction (12)
- Mid-Construction (11)
- Post-Construction (28)
Reviews
OK builder.
It all started with the initial suck in from the sales rep at the display house. [name removed] was fantastic and helped us create our plans from scratch. He was brilliant with designs and the process of changing things was brilliant. We were advised 12 months max for the entire admin and build process.... Not sure why I believed them.
Almost 12 months post the preliminary contract signing, the administration component was finally finished and the build could start.
Four different site supervisors and so many mistakes along the way with sched
... Read moreuling works and construction issues. It started with the steel frame being manufactured incorrectly and a few weeks of delays there, followed by windows being another two weeks late. The plasterers were busy with other jobs which put the kitchen and painters behind by around four weeks. Somehow after annoying the site supervisor [name removed] who was the 4th poor bloke to take on the job he got the job done. [name removed] was an absolute superstar and so approachable with concerns. We made it for a handover on November 10th and so far things have been good. We have a relatively long list of things to be done on the maintenance list but its early days. A few of the terrible things which have really irked me. The builder was contracted to do our concrete perimeters but not to remove 'soil'. However the builder brought in a ridiculous amount of fill after the slab went down for wet weather and now I am left with tonnes of dirt/gravel out my front yard which is costing me to dispose of. What they brought in didn't even help with the 'wet weather'This is in addition to the massive pile of dirt left in my backyard even after being billed thousands for soil removal for the footings. Also have so much rubble and rubbish which has been left behind. I have learned do not use builders to 'remove' soil. The rainwater tank was delivered the day of handover and left in the garage as it was too big to get through to the back yard. We only managed to get it through my neighbours hallway (lucky I have some amazing and caring neighbours)
Hassle Free | Cant wait to move in!!
From our initial discussions with Sales through to Construction, our interactions with the Weeks Building Group has been first class.
A big thank you to the selections staff who helped nail the colour palette. The construction team were great, in ensuring the smallest of details were met to our expectation.
Would happily recommend to friends and family.
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Don’t waste your time, money or mental health!
I could write pages of why you should not ever build with Weeks, but here is just a summary;
- Were told ‘plans were approved and ready to go’ but weren’t...
- These ‘approved plans’ didn’t even meet the Australian standards
- Signed our contract July 2018, still waiting for handover in March 2020
- Poor customer service from everyone. Lies/broken promises from the sales consultant. Rude receptionists. Incompetent electrical managers. And when you ask to speak to someone higher about any issues, having dealt with an absolute ... of a (former) CEO. No wonder the owner has now sold his interests in the business, I’d want to jump ship too if I were him!
We are disappointed to hear of your experience Megan. As discussed, we appreciate the opportunity to meet with you to discuss your concerns further and work towards a resolution. We thank you for bei
... Read moreng open to this. Regards, Weeks Building Group Customer Service
Never build with Weeks, slow, unprofessional,
Updated on 08/04/2020 after Weeks reply,
To Weeks reply:
Now recent photo about bay window posted, so what? They are just crap, you want fresh one, take it. Also, I add some more photos.
1. My point about bay window is why no one discussed the bay window in the first place, even no mention for the selection options. It is brick veneer building in contract, now you give us just a panel as a part of external wall? No specific drawing in the construction plan? Your own site manager was surprised when he first saw the white panel. When I talked to
Thank you for providing your feedback Chen. We sincerely apologise for not meeting your expectations, as we always strive for our customers to have a positive building experience. Our Construction Ma
... Read morenager has contacted you to discuss your concerns and to confirm items that may be outstanding. It was established that the photographs posted in your review do not represent your home at the stage of completion. We remain committed to you as our customer and we are always available to discuss and resolve your concerns with you directly.To Weeks reply:
Now recent photo about bay window posted, so what? They are just crap, you want fresh one, take it. Also, I add some more photos.
1. My point about bay window is why no one discussed t
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Awesome house
We have just finished building our home with Weeks. From the beginning when [Name Removed] designed our house, [Name Removed] and [Name Removed] who were our managers, [Name Removed] who was our selection consultant to the amazing [Name Removed] our site manager we could not have been happier. The house was done in the time we were quoted and we were always able to get answers with any of our questions. We were impressed with the all the people that were involved in the construction of our house and would definitely recommend them
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Delighted with our Weeks' home
When we sat with the consultant on our first visit and described our needs in a home, the consultant was able to immediately show us a Weeks' design that required very minimal altering to perfectly fit what we described. It is now nine months since we moved in. We have had long enough to nit pic if we wanted to. But , no, we got what we wanted. We are delighted with how well the interior was finished. Weeks did everything we contracted them to do. We have no hesitation in recommending Weeks as a builder of quality.
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Worst builder i have ever met. Only chasing up for money. Change their words for the sake of their benefit.
Please do not waste your time and money for this sort of a dodgy company. I am telling from my experience. Weeks has a very tactical approach to grab the customer. Show a less price in the quote by putting lots of items as contingencies and ask customer to sign PDA 01 by paying $2,000. Then for that they send only the initial drawings. Which is nothing. Then ask to pay another $3000 in the PDA 02 stage to confirm the actual price of the quotation. Now you do not have a choice, you have to go ahead with them by agreeing what ever price they conf
... Read moreirming because you have already paid $5,000 and signed the contracts. And you cannot go to another builder as well because weeks keep the copyrights of the plan even it your own design. [name removed] was our consultant. Was not a good experience for us. Wasted our time & money both. We paid for PDA 01, which includes the soil testing as well. They refuse to send the soil report as well till we pay another $3000 and enter to PDA 02. Customer caring is less than zero
Amazing interior outside needs some tweaking.
We upgraded a lot, wonder if we should have been offered a higher inclusion package due to to level of our upgrades - that never happened. Happy with construction, although Jag has had a few issues, still to be resolved. Did have a leak in the kitchen the day we moved in, sorted quickly though so that was great. Hopefully no permanent damage. Love our house overall. Loved our help at selections. [Name Removed] was so amazing. For every query [Name Removed] has got back to us in such a great time frame, we so appreciate your help. Our bu
... Read moreilding supervisor [Name Removed], was generally great at getting back to us with any issues, and for arranging entry for us to organise any installations from our side. Thanks George for a great design.
Washable paint isn’t washable
Our experience two and a half years ago with Weeks Building Group was mostly positive until we tried to clean the walls. Solver Maxi Wash which was stated in our contract has proved to be anything but washable. We are now looking at getting the interior repainted with the paint finish we asked for. I wish someone had warned us about this paint before signing up and new home builders, do your homework on paint finishes before it’s too late.
Show detailsThank you for your feedback Gill. We are pleased that overall you are happy with your home. We note that we have responded privately regarding the paint concerns.
Regards,
Weeks Building Group Management
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My new weeks home -Like living in a luxury hotel!
I Have been overly impressed with the timeline and communication during the whole build process, Workmanship and quality of the build is fantastic, All minor issues where dealt with efficiently during the build and after also. Final Cost was exactly what we started with. This was the first time I have built a house and they have made the whole process from start to finish incredibly easy.
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Excellent customer service but a lengthy process
We have listed key pros and cons to building with Weeks below, noting that we have only just completed the slab pour and are therefore can only really comment on the administration process at this stage.
Pros:
- Our customer service rep ([name removed]) has excellent customer service and is very responsive. [name removed] always provides detailed answers instead of just pointing you to a document.
- All of the staff that we have dealt with have been very knowledgeable.
- At this stage (post slab pour) our contract pricing hasn't changed sig
Thank you Laura for taking the time to write such a comprehensive review. We appreciate all of the great feedback for our team and also acknowledge that you have been frustrated with the time frames.
... Read more We are continuously working on improving this and trust that you will find that this improves through the course of construction. Regards, Weeks Building Group Management
Loving my first home with weeks !
Very happy with the outcome of my very own first home. I done a lot of research with different building companies and weeks were by far the best and cheapest to go with compared to others ! I found my entire process very smooth and easy to transition into my house ! My home got built in 5.5 months and was very fortunate to be living in there before Christmas ! I look forward to building with weeks one day again soon ! I would like to thank the weeks team that helped me move into my brand new first home:)
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First Home - Happy so far-Upto 2nd week of Construction Process
We have completed our admin process with Weeks and our experience so far has been good. Though there was a delay in council approval process, we are happy with Weeks's excellent customer service. Our Building consultant [Name Removed] was exceptional in answering all our million questions that we threw at random times of the day. She would respond to our queries the same day even if it was after work hours/during her non-working days. We did have problems getting the council approval. [Name Removed] went extra mile and spoke to the council plan
... Read moreners multiple times to get it sorted. But, one thing we felt was Weeks could have come up with a solution a bit sooner to get the council approval rather than going back and forth with the council. This took 3 months. Apart from that we did not have any other issues. [Name Removed], our project coordinator always gave us honest timelines. He has always kept his promise. He would give us a call and explain our questions in detail and makes sure we are happy with it. He also prioritised our process (as we were getting pressure from land vendors to settle) to make sure the bank pack was sent on time. [Name Removed] gave us realistic timeframes to expect but has always delivered a bit sooner than expected. He said the construction works will commence only in 2020 after the break, but our construction has begun already, and the slab is expected to be poured before Christmas break which is exciting. We also had a very good experience during our selections process. We loved all the products. [Name Removed] was very polite and patient to answer all our queries during and after the selections process. She gave us nice ideas and suggestions. Looking forward to the full build and getting our home!
Worst Building Experience EVER.
The process took longer than 2 years in total and this company's ethos is proudly deceptive and lacking any sort of professional integrity. The lying started with the self professed best salesman in the Weeks group, [name removed], who promised that he would be a part of the process right through to the completion of the build - what garbage as he never made contact from long before construction even started! We chose Weeks because of the thermoloc product and the well designed floorplans but never imagined what was to follow. We had a soil r
... Read moreeport already completed so that there would be no nasty shocks as is the "norm" for builders. They then quoted for the slab work prior to us making further payments. The time finally arrived to sign the official documents after several payments had now been made and then we met our next "professional" - [name removed] - a nasty little individual who told us that we would have to pay an additional $30,000.00 for the foundations of the 2 homes in spite of the engineers report that was in the possession of Weeks. Unless we agreed, we could walk away and then lose all monies already paid - he's a real piece of work and not to be trusted AT ALL!!!!! They offered a service to select a colour choice and thus avoid all of the normal nonsense of selections because their designer has done it all for you. We chose this "simple" format and were sent documents to sign and return by the Holder woman - another great example of the company ethos being expressed in their workforce. A week or more later we were contacted by [name removed], a more senior person who advised that all of the documents signed were wrong because they had mistakenly sent us the specifications for Victoria and not South Australia. The SA specs were inferior to the Victorian specs and we would have to sign correct documents before the process could continue further - the threat utilised at EVERY stage of the process where things weren't right! There were many delays during construction and a number of times they thought that changing specs would be ok like electrical work that they told me was changed to align with new laws - that of course turned out to be utter nonsense and the specs had to be followed! A new customer service person arrived on the scene early in 2019 and an automated email introduced her with a note advising that she would make contact in the next few weeks - the McLean woman has STILL NEVER made contact and the homes are now finished! This same woman sent the emails when payments were due and the last email in early August 2019 advised the homes were nearly finished and to prepare the final payment. Handover took place 16th October and then being able to move in took a further 2 MONTHS with the finished product representing the worst group of tradesmen. Never ever use WEEKS!!!
Up to slab laid
We decided on Weeks due to the non-pressure approach of our sales person which suited us. Once we actively engaged with them our process began and moved through to selections smoothly and quickly. The customer service team listened to everything we wanted in both design and selections.
The process did slow up during the completion of the selections and finalising paperwork but this was maybe that we were expecting that the process moved faster than it actually does.
Our slab was poured yesterday and trenching only started on Thursday last wee
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| Category | Project Home Builders |
|---|---|
| Discontinuation date | |
| Replaced by | Weeks Homes |
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Thank you for your feedback James. As discussed and confirmed with you, we will arrange to rectify.
Regards,
Weeks Building Group Customer Service