Falcon Appliances

Cooktop failed at 6 years and will cost 50% of the purchase price to replace. Do not buy this product.

It looks good and that was my wife’s reason for choice. From day 1 the grill function was faulty and kept tripping the fuse box. When I requested… Read more

warranty assistance the repair company had trouble. They ordered a replacement element but it was faulty when they tested it. A second one was also faulty. They’re waiting on a third to be shipped and they’ll test it before installing. Now 4 months after installation it’s still not fully functional. Warranty will expire before it’s repaired! Also the gas cook top is not as effective as our previous Smeg. Burners do not get very hot. We are limited basically to the main large burner for effective heat. Would not recommend.

Oven temperature – I am finding the stove top and grill fantastic the top is gas oven is electric Roasts are great but when it comes to cakes I follow the manual… Read more

instructions exactly but Xmas cake and brownies are dry I have over my 65 years of cooking both domestic and commercial using many different brands of stove I have never had this problem Wondering if my stove has a heating problem or are there other people having a similar problem

Absolutely rubbish. Unsafe Not Fit for Purpose. DANGEROUS our warranty started Nov 2022 once it was installed. Purchased in May 2022 and took over… Read more

8wks to receive it. Kitchen remodel was completed in Nov 2022 and the electrician wired and installed the breaker and hooked up the oven. The first oven wouldn't heat up above 100 on fan forced after multiple repair people and attempts to fix it, including while guests were visiting at Christmas. The 1st repairman borrowed my husband's bench grinder to "fix" the thermostat, that according to him is a real problem for this oven?!? After replacing the thermostat multiple times they gave up and replaced the whole oven at their suggestion. I thought wow great customer service. THEN THINGS REALLY GOT BAD New oven installed in June 2023, yes it took that long. First time trying to cook a roast it threw the breaker as soon as it got warm and the lights on the oven didn't work. Andico seller of Falcon made me spend money to have an electrician out. Done not problems, proper breaker size and excellent wiring-both had just been installed in Nov 2022 during the remodel. Still throwing the breaker, electrician isn't a warranty repair person but tested the oven and it was showing a short. Repair again-hurry up and wait. Opened the top of the oven and the wires for the oven lights had never been connected and were shorting out on the oven frame. OK, dumb but mistakes happen. Cleaned the oven on self clean about 3 month later, threw the breaker and the oven was so hot my stainless steel countertops were radiating heat. Freaked out as it was a Sunday and I thought my house was going to burn down. I left urgent voice messages about how hot it was and how scared I was my kitchen was going to catch fire. At 10 am I still hadn't heard from andico so I called them. Oh well the kitchen didn't burn down so we will see when we can get someone out there. Que multiple repairs trying to fix the oven and I mean multiple. I have photos of the temp of the external oven an hour and a half after it shut off again, during self cleaning and after the repair and replacement of the thermostat and I burned my wrist on the countertop next to the oven. The two reasons I bought this oven were self-cleaning as I am old and cool touch external because I have grandchildren that love to help in the kitchen. Finally after months and months of problems there was a service order?!? because they had installed a sensor that was supposed to keep the oven from overheating during use in the wrong place. So guess what-the sensor couldn't work. I watched a repair man drill through the top of my very very expensive oven to "move the sensor to the correct position". So it took over 7 months to figure that out??? Then I wanted proof the wiring hadn't suffered from all the overheating-another and some replacements. Then the wok burner wouldn't stay lit, then another burner wouldn't stay lit. More repairs. Then the thermostat was 15-18c out-que another repair. Incorrect oven temperature means the possibility of unsafe food. I've had cheap ovens that were never more than 5c out, Andico says 10c is acceptable. "Just buy a thermostat and put it in your oven" Really just buy a thermostat and put it in your oven because your new oven doesn't work properly-under a 5 year warranty. Because the oven still leaks heat the knobs get hot and can burn you. UNSAFE again. So hot that I am supposed to be getting the 4th set soon, of course there is no mail tracking or information when they are coming. I get to guess what the oven temp is as the temp one just spins around. Just cheap plastic with a piece superglued on the front. This oven should have been recalled. If anyone else is going through this, and they must be, please report it to the ACCC for a possible recall. The sensor being installed in the wrong place??? Somehow I really doubt I am the only Falcon Professional oven that had that happen. So much for inspections at manufacturing. I am waiting on them to figure out how to quit overheating the outside of my oven, again. Hopefully before my grandchildren come at Christmas, but since I filed this back in early Oct and ...... well nothing again. I am not holding out any hope. I have kept the email communications but they don't like putting things in writing, so ... DO NOT BUY THIS UNLESS YOU ARE READY FOR A LIFE OF MISERY The pictures are of the oven well over an hour after shutting down 65 will definitely burn anyone but children's skin is more sensitive. The picture of the oven shows all the knobs in the off position and the rings just floating and one the silver piece for turning it around just won't stay on (zoom in). Sorry I can't clean the broken knobs as they just spin.

Beautiful oven, but dangerous. I would not recommend – Beautiful oven that looks stunning in my kitchen. I love the two door design, allowing me to bake different items at different temperatures. Well… Read more

insulated, it cooks quicker than other ovens we’ve had. However, it doesn’t seem to vent properly. When you open the door huge plume of steam escapes through the front door. Dangerously so. I wear glasses so am instantly blinded by the plume. Happens with both ovens. I don’t know how it meets Australian safety standards, I suspect it doesn’t.

We had one of these which we installed about 5 years ago with the pyro feature. It’s been a pretty good oven, lots of useful features. BUT it has a 5… Read more

year warranty, issues with the oven basically one month following the expiration of the warranty non stop. The organisation are terrible to deal with when anything goes wrong and surprises me that for the price that we paid (with the pyro self cleaning feature) that the warranty was short, it almost burned down my kitchen because their door didn’t seal properly and they blamed it on us and now have more issues which they’re not willing to fix too. So basically 15 grand to have to buy a new oven within 5-6 years, nope I don’t think I’ll go with Falcon again.

Wonderful customer service – FFalcon TV 5 years old went on the blink and their Customer Service man Hajji was very patient and talked me through how to reset the TV and the Remote which fixed the problem immediately and at no cost to us. Amazingly good service. Thanks.

Steam oven failed – Bought the Nexus just before christmas last year and have not been able to work the steam oven from arrival. The sensor touch button for steam would… Read more

not connect however all other touch screens worked. The black box for the steam oven was changed over in september this year and I still have problems. The steam start button now sensors my finger to start, however I cannot move to grill or steam another dishes without waiting about an hour and a half between cooks. Useless. The technician was very pleasant but had no knowledge of the product. I am going round in circles. I really want to embrace steam cooking but with this oven it is impossible. Very disappointed and ready to get my money back.