Latex Mattress Australia

I called the store on Saturday morning and spoke to Lisa. She was very helpful and could answer all my questions. I made the purchase over the phone… Read more

on Saturday and it arrived on the Tuesday to the Sunshine Coast . The first thing was the lux feel of the plush cover that can be removed for cleaning with a zip. Perfectly fits my bed and didn’t need any straps to hold it in as it is quite heavy. We have had the best sleep since. No partner disturbance and I don't sink into it, so I don't feel claustrophobic as it allowed me to roll over easily as the latex supports you as it springs back into its original shape quickly and it is so comfortable, I can't feel my sore hips when sleeping on my side. I love it so much. Thank you totally worth the money we paid.

I spent a long time trying to research and source a mattress that suited my complex needs. Although I have only been sleeping on it for 10 nights -… Read more

so far I think I’m laying on the most comfortable mattress I have personally ever experienced. Lisa is a total gem. All the staff were so patient and supportive throughout the process. They really wanted a good outcome for me. I recognise that!

Comfortable mattress, I have been sleeping for longer periods than before. 2 weeks use thus far.

Latex Mattresses Australia was a very disappointing company to deal with. The "Pure Indulgence" Mattress is Overpriced and it Under delivers in every… Read more

possible way to put it simply. Firstly, please do look to see if each review is verified before taking it for absolute truth. My husband and I have both developed severe lower back issues after sleeping on this mattress for just over 1 year. It "hammocks" very badly and literally within 2 weeks the mattress top was showing deep body indentations on both sides (and we are not heavy) (Photo attached). On inspection the latex is full of bubbles (please see image) which I imagine is a general quality issue. It is also extremely hot to sleep in compared to previous mattresses we have owned. The mattress feels hard, yet sags very badly. Notably we have never had such a bad experience with customer service either. We called the head office in Springwood, Brisbane and spoke to the general manager Jessica to discuss the issues, and to cut a long story short, we were told it was our own fault for listening to their in-store customer service person and going for the firmness recommended to us (Soft/Firm/Soft). Following this conversation we then paid full price for a firmer top layer to replace the soft layers. This layer turned out to be exactly the same feel as the soft one, sagging, with no support whatsoever. We have now paid around $15,000 for a mattress and toppers that are so uncomfortable we cant sleep on the mattress at all, and the manager Jessica has told us it's not their problem. To add insult to injury they are trying to sell us even more toppers, (with the offer of last years prices) They have treating us with contempt and disrespect and unfortunately there's nothing we can even do about it, apart from posting this review to hopefully help others avoid the same sad experience. The thick fabric topper has collapsed, but also all 3 latex layers, even the firm middle layer, so the latex is very very bad quality. This didn't happen to our last latex mattress that we only paid $2,000 for, and had for almost 10 years. The mattress has now been thrown out, it was so badly indented and such an instrument of pain that it was not even fit to give away. Please save yourself the pain and money and look for a company focused on the customer, and building trust (Many companies offer trial periods and full refunds these days) and that's what we are going for this time, to avoid a repeating of this huge mistake.

Oh what a wonderful experience we had with Lisa’s caring guidance and support making the process of buying 2 long single Pure Indulgence mattresses… Read more

to place side by side making a king size bed. After a 1 year painful experience purchasing from Domain a Dunlop king mattress which has one 2cm layer of latex only plus other useless layers and 2 layers of springs which poke into ones hips all night and results in a huge hump in the middle of bed and sinking at each side. We received no assistance after making complaints. After extensive research we decided to buy the Pure Indulgence full latex mattress from Lisa who kindly arranged the white glove delivery and the removal of our disaster bed. We now love our 2 single latex mattresses preventing partner disturbance during the night. The beds have a king mattress protector and fitted sheet holding the 2 mattresses together perfectly. We are over 80 years, tall and substantially built so we chose the firm layers. We love our bed now and look forward to many more sublimely comfortable years. Thank you so very much Lisa.

Happy customers of Latex – Very good service from Jane. Very efficient and professional delivery. Now experimenting with the various settings on the bed.