RACQ

RACQ were professional, prompt, considerate, very competitively priced and obliging. In our case we chose them because of the backing/guarantee from… Read more

RACQ as well as their price for a high quality of the solar system. Our job became 'messy' because a hail storm prior to installation meant a roof replacement was required and RACQ solar had repeated rescheduling to accommodate changes made by the roofers. As for the solar installers RACQ used - honestly they were great! Specifically they were: professional, courteous, hardworking, neat/tidy workmanship, informative, positive and even willing to assist me install the app that I needed. It was a pleasure to have them doing the job.

We’ve had an extremely frustrating experience with RACQ Home Insurance over our storm-damage claim lodged in December 2024. For 11 months, RACQ has… Read more

consistently failed to communicate. We have spent countless hours on the phone trying in vain to speak with someone who understands our claim, and each time it’s a different person, forcing us to restart the story. Trades and contractors would often ghost us without notice, and when they did eventually attend, they came in the wrong order and were unable to complete their work. In particular RACQ's “make safe” measures for ceiling mould were woefully inadequate, consisting basically of some masking tape over a small triangular piece of tarp which fell down after 2 days, leaving our young children exposed to the health risks of uncontrolled mould for many months. The extensive delays had resulted in much more extensive structural damage to our property due to uncontrolled wood rot/mould and further water damage.

Two formal internal complaints to RACQ resulted in no meaningful action and further gaslighting. RACQ continues to delay to this day, now asking for a third leak detection test with no schedulable date as an excuse not to proceed, and bizarrely claim that irrelevant issues with lower window trims can somehow defy gravity and cause ceiling mould above them. We have had no choice but to escalate the matter to AFCA. We wouldn't wish our experience with RACQ on our worst enemy. Pls avoid RACQ at all costs.

Back room admin is hopeless! I was sent a text with a wrong number [household property rather than motor vehicle] which I spent over 15 minutes on… Read more

hold when transferred before hanging up. A phone call to another number on their website resulted in another transferred call and I was told there would be at least another 25 minute wait without the option of a call back.

Thinking of RACQ being a reputable company we would have no interest. While I was treated wonderfully in Japan after my accident, trying to get… Read more

refunds for my medical and missed tours it was a nightmare. No communication from the third party company, when we got someone on the phone she was so rude. Took us over 5 months to get dollars back and still not to what we applied for. Will never use RACQ again as they weren’t interested in our problems either.

Fast, professional and polite! Got us back on the road quickly. Thanks, RACQ Breakdown!

To RACQ BANK North lakes. I cannot recommend a better bank. Thank you to the staff for there continued support and respect. They have always been… Read more

kind and compassionate and I consider them as friends. A special thank you to Peter Wallis the manager. I had an existing home loan with another company but Peter helped me change the loan to the RACQ bank. With lower interest rates ect. Thanks to him I now own a home I never thought I could.Life is more comfortable now thanks to RACQ BANK.

I called the only contact number on their website because I had a query to do with my pet insurance. The first person transferred me to the Pet… Read more

Insurance department. The second person said I need the Insurance Claim department. Then transferred me to the Property Insurance Department. The third person said he needs to transfer me back to the Pet Insurance. Then ended up hanging up on me.

Call back the second time and was again transferred to the property department. Still couldn’t get hold of the correct department after 40 mins. I still haven’t got my query answered so couldn’t lodge my claim.

Misleading and very disappointing – Racq wasted our time on the car loan They advertise great rates but you have to jump through hoops to try and get it. We are both professional… Read more

workers, own 4 properties with small mortgage, no other loans. Great credit rating and still did not get approved by them. [Name Removed] the sales person talked the talk, we spent lots of time sending documents, this went on for about 3-4 weeks then with no obvious reason, refused. I would strongly suggest you don’t waste your time with RACQ loans, also I am now very suspicious with the rest of there banking ethics