Best Accident Replacement Vehicle Rental in New South Wales Sydney, Newcastle and Wollongong

Matteo was awesomw, he was very kind and explained everthing very well, thank u so much

Very professional, they took care of everything, dropped off car hire and collected. Highly recommend.

Michael N assisted me when I was at the peak of my stress being without a vehicle. He was reassuring, followed me up as he promised and created a speedy process to assist me. A friendly, welcoming manner throughout the whole process.

I've changed my mind after being coerced (offered a reward?) into giving a good rating during receipt of hire car. The next day, they called to say… Read more

they needed their hire car back because RAA was refuting my claim again. I am in the right, confirmed again by my insurance, NRMA, who are, as we speak, organising a hire car for me. The crash repairer organised the car through 'I'm in the right' on my behalf without the option to go directly through my NRMA. Would have saved me lots of angst and worry. Do better, 'I'm in the right' if you expect good ratings. Don't give our hire cars willy-nilly if you are deeming yourselves a reputable company. I do not recommend this company.

Just over a month ago I was involved in a car accident. Next day repair company quote and booking made for 5 weeks later. By the time I got home from… Read more

repairer, Compass had rung to make arrangements for a hire car during repair time! I made it quite clear to two reps that a Subaru Forester sized vehicle would be needed due to height, joints and age considerations. Pointed out that the mid sized SUV's are not suitable for me. Assured that the Debra group would be advised accordingly and 'get onto it'. Took car to crash repairer yesterday and couldn't fit in the car Compass had provided for me. Mid size SUV! I kept my vehicle for the day and took it in this morning and now have an Outlander. Big enough for sure. So repairs are delayed by a day. The company had a month to make sure that I could be accomodated, yet sent me the type of vehicle that I advised would be of no use to me. What didn't the reps understand? The repairers were sorry for the inconvenience caused but what else could they say. I believe they and I have been let down. Ray

Incredible service! I was so stressed after the accident, but they reassured me that everything would be sorted. True to their word, a replacement… Read more

car was delivered the same day, and I drove it for weeks while my own car was in the shop. The whole process was completely free as promised. Thank you for making a stressful situation so easy.

Thanks Jason for excellent service – Thanks Jason for taking the time and making an annoying experience (The Accident) a better experience. It was a (is a) pain in the backside when… Read more

these things happen. Jason was very understanding, explained everything. We added things that were required that I had overlooked.

Indigovs and Compass are affiliates. Do not trust this company – Indigovs and Compass are affiliates. I searched for RAC Claims after a minor accident and inadvertently clicked on their ad number as it was the… Read more

first to appear in the search. They answered my call with the greeting 'claims dept'. I asked if they wanted my RAC policy number and they cleverly get you to give the details of the incident first, provide sympathy and then get your your personal details, I kept saying how I am fully insured on my RAC policy and if they could confirm but they avoid answering directly saying because it's not my fault I wont be charged etc don't trust this company. It was only when I spoke with the autoshop when they wanted to confirm my insurance and I advised it was arranged with RAC, the lovely lady at the autoshop warned me to contact RAC immediately as Indigo and Compass had intercepted my call (via the Google search). I contacted RAC and they confirmed that I had never spoken to them. When I contacted Indigo it was clear that it was all a scam I have sent them an email and I will be putting a complaint to DEPT of Consumer Protection.

Appalling customer service – Appalling customer service, did not receive the replacement car as promised. Numerous calls and on-line requests unanswered for days. Calls to their… Read more

1800/1300 numbers are through a third party call centre, standard response is “we will leave them a message” Suggest you try another company. Do not use Not My Fault