Vtech Baby: Home Safety
Vtech BM2700
I have owned this camera for 1 year, & have had constant issues with a) the battery never charging past 2 bars, b) the battery depleting after 2… Read more
hours and c) the parent unit randomly turning itself off at night when plugged into the mains - sometimes after a few hours, sometimes after just 20 minutes. We replaced the battery with a new one and it made no difference to any of these issues at all. All in all, a very flawed and ultimately useless product. We replaced it with a Uniden BW2511 for the same price and it's a night and day difference in reliability and quality.
Vtech BM3300
RUBBISH! Unit lasted 2years. Poor quality. Look elsewhere & for another brand. Not the premium brand I thought it was – The monitor only lasted 2 years. Don’t waste your money. Show details
Exactly everything I needed – no more, no less – This monitor has the perfect set of features, no useless frills. It's incredibly intuitive to use – they couldn't possibly improve it! So please… Read more
Vtech don't even bother trying. Many reviews complain about the battery life, but just put your own better rechargeable AA instead of using the default ones and voila, problem solved.
Vtech RM5762
The worst camera on the market! – I can see why they have a two year warranty - that is only how long it'll last if you're lucky. This camera has poor quality picture and weird… Read more
temperature readings. The actual monitor handset has stopped charging altogether so the whole unit is useless. Baby bunting refuses to help and vtech obviously knows it's now out of warranty so there's no option but to throw it away - fantastic! I'm glad we didn't buy this full price because it's an absolute joke.
Beware do not buy - it is a terrible product and no one in their right mind should recommend it.
Vtech BM5500
Do not buy! – Do not buy! This has been the worst monitor, used minimally for five weeks. It regularly disconnects from the camera (not even 10m apart) rendering… Read more
it useless to ‘monitor’ your baby as it’s sold as. It does not just turn back on or reset either. The noise option has intermittently been crackles through the camera. The battery life is shocking, lucky to last not even five hours with ‘dim light’ on majority of the time. Contacted vtech, no responsibility on this product being faulty post clearly reading a lot of reviews.
Vtech BM4700
Does the job – Have been using this monitor for 3 weeks now and it has been good. The picture quality is pretty good its not the best tou can get but i can see baby… Read more
breathing clearly. The white noise option isnt the best but not a deal breaker. The projector function is cute and the night light is great i just wish the night light stayed on all night and didnt auto shut off after 1 hour. It never drops out or lags and the sound quality is good. I would definitely recommend.
WORST NZ SERVICE EVER – My VTech camera went off. I called tech support in NZ last week, and have called them 3x since last week. Was told that their warehouse will contact.… Read more
So far no contacts and no replacement cameras provided, or even status update. I have informed the customer support regarding the urgent need for the camera as well. Pathetic camera, and Pathetic customer service from NZ tech support. It has been 2 weeks, and my baby monitor not working.
Camera and home base lose connection ALL THE TIME despite excellent wifi. Home base battery didn’t even last 1 year before it needed to be plugged… Read more
in 100% of the time to use it, making it not a portable screen.
Motion detection and recording fails all the time.
Vtech sent a new camera and home base after having issues, and I have had the same issues with the new one within 3 months.
Hard pass, won’t recommend or purchase again.
We sincerely apologize for the inconvenience you’ve… Read more
I love this monitor. The main flaw it has is that you can set any temperature as the maximum temperature and it will alert you when the temperature… Read more
in the room goes over that but when you set a minimum temperature, it won’t let you set it higher than 20 degrees which as annoying because where I live it can be pretty darn hot when bub goes to sleep but then drop down to mid temps wheee I would love to be alerted so I can turn down the fan or sneak in a put an extra layer on bub. Other than that no complaints but as I bought it specifically to use the receiving my temperature anxieties, I find this flaw particularly annoying. It has lullabies, the white noise is not just a continuous loop, it pauses which is annoying so we don’t use the lullabies at all. Also the “Reset” button is a pin whole that you can not press, because it’s the size of a pin it didn’t come with anything to use and a pin doesn’t press it it just pokes a whole I’m it.it has very good video and audio quality and th rest of the alerts are great.
Absolutely worth buying for any new parent – This monitor has been fantastic, I have an 18 month old but I bought it when she was 2 months old and it was totally worth buying. After having my… Read more
daughter, I know they suggest you keep the baby in the room with you for the first few months but I could not sleep with her in my room any longer because every little sound my daughter made it would wake me up when I really needed to sleep. After doing research, I had this baby monitor suggested to me because it was perfect for what I needed. The key feature that I love is the ability to filter the sounds the monitor picks up from baby. As any parent would know, some baby monitors just pick up any noise the baby makes. But This baby monitor allows you to control what level of noise you hear through the parents device. So if your baby is just making little noises it doesn’t pick it up but when it gets to a certain level of noise it goes off on the parent device. This made me so relieved when I placed my daughter in her own room, because I had complete control over what noises I heard from her throughout the night.
The other feature I love is the ability to play music or sounds through the baby device in my daughters room. My daughter is a light sleeper so noises wake her up easily but when I play music it helps to create white noise while she sleeps and blocks out any noises going on around the house. You can also choose to have the monitor play the sound of a tv, grasshoppers, waves or a heartbeat.
This device also has multiple other functions that are useful. You can change it to notify you when it gets too hot or cold in baby’s room. As it constantly reads the temperature of the baby’s room and will display the temperature of the room on the monitor. You can change it To vibrate when the monitor picks up noise. It also doesn’t require wifi to connect, which was a big selling point for me as I don’t like baby monitors that require wifi. The night mode on the camera is really good, you can still see Bub clearly and picks up images in the dark pretty well. It gives you the option to add extra cameras to the one parent monitor, I currently only have the one bear camera in my daughters room but it allows you to add more cameras if you have more than one young child you need to keep an eye on. The bear camera can move up and down. And the owl version can scan the room. That comes down to personal preference.
The only thing I don’t like about this monitor is the Battery in the parents monitor Isn’t that great at holding charge. It can’t be off charge for too long or It goes flat pretty quickly.
I paid $190 for the device and it is really worth the price. Would highly recommend to anyone that needs a new baby monitor. Over 12 months later after buying it I’m still using the same monitor and it’s still doing a superb job.
Vtech RM7756HD - glitchy and weak alert sounds – Great screen size and intuitive menu. Easy to set up and use. However this product has a fundamental flaw. Notification / Alert sound is very soft… Read more
on the monitor unit. Isn't loud enough to wake you if your child leaves their bedroom. Mobile app Notification only works sometimes. Sometimes notification comes through 15-20 minutes after movement or sound detection. Same result when tried on my wife's phone. Only one parent can sign into app. Contacted support. Seems like it is how it is. At $459 for 2 camera option it's rather expensive for something that can't be relied upon. We have a special needs child who we've found wandering throughout the house in the dark because this camera alarm/alert is too soft to wake us. I don't live near the retailer where I purchased this from, so I asked for vtech for a refund as product is not fit for purpose. Also happy to exchange for a better product. I received no response.
Regretful purchase – Have been using for 8 months. Noticeable lag between cameras & parent uni/app. Regularly disconnects from wifi despite good quality and stable… Read more
connection. The app no longer records 'moments', despite full reset & reinstall. Also, it is advertised as recording your 'special moments'. This means a 5 second snippet at start of movement, and then it stops recording even if movement continues. Very disappointing experience, especially for price tag.
Not compatible with previous models – We brought this brand as we had brought a previous model 12-months earlier from the same brand. The new model's parent unit have features that are… Read more
worse than the old model!
Mobile app: The model we previously brought was the best model we could buy at the time, a RM901HD. We wanted to add a second camera and we were very happy that the vtech mobile app allowed you to add multiple cameras that you could view at the same time. Unfortunately the RM901HD was no longer available, so we brought the best model now available to us (the RM5764HDv2). We are really disappointed in our purchase. The new camera is not compatible with the old vtech mobile app as they have developed a new app (which they have not made compatible with the old models). We now have the 2 most expensive models we could buy at the time (12-months apart), which we have to go to different apps to view.
Parent unit: The new parent unit looks very modern, but there are features that are worse than the old models. There is an obnoxious LED light that lights up with motion/sound that you cannot turn off. Therefore, if someone goes in to settle baby, the LED light is still flashing away (which is not helpful when you're overtired and trying to sleep at night). The old model had a small LED to show that the parent unit was on mute. This was helpful to see when you have the screen turned off in the middle of the night (especially when you want to be quickly reassured that you haven't muted it). The stand has also been downgraded (previously allowed you to tilt at different angles, where now you can't). The navigation also flows worse.
App: There are also features in the new app that are worse than the old version. Previously you did not need to grant the app permission to your camera roll to enable you to save photos and videos, whereas now you do. You also cannot pin the menu open which can make it more difficult to open.
We are most disappointed that it is not clear that the new models and old models are not compatible together. We contacted vtech support and they said there was nothing they could do. We hope they make the old models compatible with the new app so that we can at least view both cameras at the same time without having to choose which one to view.
VOX is horrible – I can't hear my baby cry he was screaming in pain because of a medical condition. I woke up because I heard him screaming and the monitor never went… Read more
off or alerted me at all. I have had two cameras and they both have had the same issues I've received a replacement but I don't have high hopes. If you want to wake up in the morning with distress baby because you couldn't hear them crying then this is the monitor for you, if not avoid it like the plague
We apologize for the inconvenience. You may contact us on 1… Read more