Best Baccarat Cookware & Fryware Products

Purchased a 32 cm frying pan. Cleaned and seasoned as instructed. Smoking and burnt stains occurred within the first 60 seconds of usage. I should haves saved my time going to House to purchase and just tore up $100 to put in the bin. Show details

Handles get rediculously hot even with holders. To dangerous to use. Wish I had read these reviews before purchasing. Very disappointed because I thought that Baccarat had a good name. Show details

I purchased a new frying pan from House. When I added oil to the pan while cooking at low heat the oil runs from the centre and pools around the edge… Read more

of the pan. The pan was clearly warped so I returned it the store for a replacement or refund. I had no success. I phoned customer service and spoke to Razelle. She was very helpful and promptly offered me a replacement. Thanks Razelle.

A pleasant surprise in our busy world of today – Being retired pensioners and having owned a set of three magnificent Baccarat stainless steel saucepans for a number of years, we noted a bakelite… Read more

handle on our 20cm saucepan had developed a longitudenal crack, for 3/4 of the handle length. I was aware our saucepans came with a lifetime warranty, and Emailed Baccarat Australia, describing our dilema. Our mail was quickly responded to by a pleasant and very Customer Service orientated employee, named "Victoria". She requested details of the bakelite handle crack, with photographs of the damaged handle and base of the saucepan. She also requested my home address, and a short series of emails ensued. I was then advised my saucepan model was now obsolete. Baccarat Australia requested I choose from two similar sized, but more modern selection, of saucepans, and we chose the Baccarat Capri 20cm saucepan with glass lid and insulated handles as a replacement. Our corresposdence, in very short time, saw Baccarat Australia, with the kind assistance of Victoria, immediately forward within the week, a full replacement, brand new, Baccarat Capri 20cm saucepan & glass lid. Baccarat honoured their lifetime warranty without hesitation, and I cannot thank Baccarat and Victoria enough for their understanding, service and friendliness throughout our conversations. We are so happy with this replacement saucepan, and the handles remain cool enough to handle whilst cooking, and the weight of this 20cm saucepan is really manageable for its size. We couldn't be happier with Baccarat, and Victoria has our vote also.

Mark was a great help in dealing with some issues that I had with my Baccarat pans. He was responsive, fast and organised things efficiently and with ease. Much appreciated and a great experience. Thanks Mark! Show details

The non stick surface failed in a few weeks and reseasoning did not work, very dissapointing for a higher price point product Show details

Very disappointing after 5 years hardly used. Never burnt or scratched but a chunk of enamel has come off. It was a gift so I don't have a receipt so even if it has a warranty they will not assist. Expected more i would not recommend this pot. Show details

I recently contacted customer service regarding my Baccarat STONE cookware set, and Razelle was extremely helpful throughout the process. She… Read more

communicated clearly, handled my claim professionally, and arranged a goodwill replacement.

Thank you, Razelle, for your support and excellent service.

Great Fry pans for everyday use – We bought two Baccarat Italica frypans three years ago (one 20cm and one 30cm ) and although there is some staining underneath and on the sides they… Read more

have been in constant use and have cooked very well. They are extremely sturdy and handles don't get too hot to handle. The 30cm frypan is now starting to lose its non stick ability but after this amount of use it is to be expected. Will buy another shortly.

This pan is a nightmare: if you forget to use the strange handle-covers that come with it, you will burn your fingers. If you do remember to use the… Read more

handle covers, but forget to remove them when you move the pan to the side of the plate, they will melt, even if on an electric hob.

We purchased two of these frying pans and they are both terrible. The larger one if permanently stained and neither of them are non-stick. Food… Read more

sticks to them and you need a wooden spoon to get it unstuck. We paid a premium and were very disapointed to the point we will throw them out and buy non Baccarat pans.