Best SmileDirectClub Dental Services

Fantastic Service – Very happy efficient, well explained and friendly service. Thank you Ashleigh.

Excellent service – Warm welcoming service, prompt attention and was informed every step of the way. Great service.

Smile Directory Club makes me cry instead of smiling – I paid NZ$3000 in my treatment with NZ in JAN/2021 to straight my teeth. I went to their office, they guarantee that even bein a USA company. they… Read more

called me times from USA for me in NEW ZEALAND before I close the dealn3 times. very good service I thougth! At this time, the support was great.When the treatment was about to finish, and my teeth remained the same, I tried to get ahold of SDC and it was painful. I phoned 2 times, they said the only option was sending me an 'impression kit' to do the mould of my teeth. I also tried to go to their site and click on CHAT WITH US, simply did not work. After 2 months, I finally received the 'treatment box' again, 8 months again to finish in July 2022. I opted in SDC treatment because the straighten of my teeth is minimum and it should not take 1 year and half to fix it. I did not see many changes in my teeth AGAIN, then in April I've started to send emails explaining them how unhappy I was, no answer at all.I called and the only solution was they send me the 'impression kit' again. I asked about doing a SCAN personally but the truth is SDC DO NOT HAVE office in NZ anymore, so, it means that who are in NZ are completely unprovided of their support.Finally, they send me AGAIN an impression kit, after that, they started to send me emails often (of course now, when it is their interest, they know how to be proactive) saying that I had to do the impression kit, which I tried to do it and one step was uploading the photos,their site is not accepting photos, in my account, the dashboard says 'Your impression kit has shipped!' I cant even finish my impression kit, here I am, trying to get ahold with them. I DONT to go through this painful situation ANYMORE.I just want my refund, Now, they are not returning my emails.I dont want to redo the treatment and continuing this battle.

Helpful and insightful – The process was easy and every step was explained in detail. The friendly assistant listened to what my goals for my teeth are and gave me accurate information. Looking forward to the rest of the journey.

Good service – The staff provided very effective and good service. She explained very clear to me. And she took 3D photos and some my teeth photos to show me my teeth condition.

Ignore the 1 star review. Should be zero – Did my impressions and everything I was asked to do. Noticed a refund of my deposit with no explanation at all, sent an email asking why I was… Read more

refunded my deposit and got a generic response say my requested refund had been processed. I never requested a refund. Sent another 3 emails asking why with no response. Finally got onto someone through the chat, to which I was told I was disqualified… not suitable. I know my teeth aren’t great, but thanks for getting my hopes up.