Best Ecovacs Robot Vacuum Cleaners

Ecovacs Customer Service – Can’t work with 5G, no info on any printed or published info about this when buying. Just says works off wifi. After troubleshooting failed,I emailed… Read more

customer service who wasted another week fluffing around telling me to check if I’ve plugged it in & turned it on, you all know the score with the runaround! I finally got a phone number & rang. First question was do you have 5G? Yes I said. I am then informed that it won’t work on the 5G network. Told me to contact service provider to change my service to a mix of 5G & a 2.4G. Are they joking?? We don’t even have 3G anymore. I have no idea if this machine is good or bad as I cannot get it to function. It needs wifi to be shown its route it will take after the initial use. This revue is for the company and there handling of my problem. I can’t have a refund because it is not a quality issue.

Honestly, so far I am impressed. This is exactly what I needed. We have about 350sqm of house and with animals leaving fluff and fur everywhere the… Read more

ecovacs covers it all while I am at work, saving me hours of cleaning and ensuring I come home to a nice clean floor. Set up was super easy (and fun) it has Done about 5 or 6 runs haven't had to change the bag yet. Can definitely recommend!!

Mop is useless, just leaves smudgy roller marks and does not clean. Mop keeps faulting and won't empty water so I am forever trouble shooting. I… Read more

turned mop off so it only vacuums and it randomly reverts back to mop after vacuum. It likes to vacuum the same room three times and skip others.

My husband & I were only going to browse today, however Matt gave great service with alot of knowledge on these different robotic vacuums & yes we… Read more

bought. Thank you Matt for your lovely friendly service. Happy long term customers at Retravision Bunbury...cheers Lynise & Ross

Bought a Deebot T8+ unit, which worked great for two years then died. I wanted to stay in the same eco system since i already had consumables to use… Read more

up, so bought a deebot N10 online through the ecovacs app. Unfortunately the N10 is dying under two years this time, poor suction, lost cant find homebase, maps get skewed, doesnt complete a clean. Sometimes comes out and after 10 mins returns to dock without completing. Replaced, cleaned and maintained consumables on regular basis, but still its no fix.

For the price and amount of research i did i am extremely disappointed.. my ancient roborock does a better job. Constantly getting lost, mapping is… Read more

terrible and doesn’t update.. Failed to empty water after 6 months of not much used and had to send back. wouldn’t extreme the warranty. Never again.

App keep deleting my map, so says to do the whole house clean every other time. Also the side brushes lasted only couple of months and there are no cheap replacement. You have to buy the whole kit from Ecovacs for $60. Show details

I am extremely dissatisfied with this product and the customer service support I have received. I purchased this product in December last year. It… Read more

worked well for the first 5 months and then stopped returning to station. After several emails back and forth I was advised to return the product for repair. This process took several weeks with no communication as to what was fixed. After using the product two times, it started leaking water from the station. I was advised again to return the product for repair. I requested a refund and this was denied. I requested a new product, this was also denied. It seems the expectation is send to the product back and forth via post for repair each time it breaks during the 2 year warranty period. This is a cumbersome and time consuming process as the product is heavy and difficult to pack.

This machine has so much potential. The spinning mopping pads were such a great advancement on our previous robovac. Unfortunately our X1 Turbo has… Read more

needed to be sent back twice under warranty and now for a third time outside of warranty. As it's out of warranty we are required to cover all costs. I would have thought that since this machine has previously been fixed twice, they'd agree we were dealt a lemon. I would like to know what lifespan ECOVACS deems acceptable for such an expensive machine? Surely 2.5 years isn't acceptable?

The MOST regretted purchase of my life! I genuinely wish I had never bought this. In less than two years, it has completely lost the plot. It… Read more

forgets saved maps, randomly deletes scheduled cleans, and sometimes starts auto-cleaning without any notice. The battery life is shocking — barely lasts an hour — which makes it useless for a proper whole-house clean.

For something that’s meant to make life easier, it has done the opposite. Constant resets, re-mapping, troubleshooting… it’s exhausting.

And customer service? Absolutely rubbish. No real solutions, no accountability — just frustration.

This has been a seriously terrible purchase. Save your money and invest in something reliable. I wouldn’t recommend this to anyone.

This vacuum sucks but not as bad as their customer service – This relates to any vacuum that uses the Ok Yiko voice command system. It doesn’t work on two models we tested it on (T10+ and T20 Omni). We used 11… Read more

people who were predominately female. No one was able to elicit a response from the machine but the recorded sample voice was able to get a response. Purchased this in April last year and complained the voice command system didn’t work in May. I was told that future update would solve the problem but in December I was told that: 1. It was not a hardware problem (because the recorded voice works) 2. They are unable to fix the issue 3. They say that as it is under warranty they still offer free repair (but see point 2 above) 4. I sought a full refund but they have refused it 5. A check of Redits on the issue shows that the problem is well known 6. They still advertise the voice command system as a major feature

I have referred the matter to Fair Trading as I believe this may be a case of false or misleading advertising and also a breach of the implied and explicit warranty conditions

Purchased an Ecovacs Deebot N20 Plus to replace an older robot vacuum. Also wanted one that mops as well as vacuums so when this came up in a sale,… Read more

it seemed the ideal time to make the jump.

Unpacking and physically setting up the vacuum presented no particular problems ...except for the supplied instructions. The expectation appears to be centred around you downloading the Ecovacs app onto a phone and following the instructions there. There is a “leaflet” rather than a manual supplied in the box, but it can be confusing as it appears to cover a few different models and it is never clear that a feature it references is for your model or another. I had at least two features mentioned that I believe mine had but after a few weeks of not being able to find them, I discovered with an internet search they were for a different model. This included the “follow on after interruption” and “vibrating mop” features (more of this later).

After assembly, the first job is to allow the vacuum to map the whole house. It is recommended that “unnecessary” items cluttering the floor (dog toys, stool legs etc) be temporarily removed while this is carried out. Initially, I was very pleased with the speed this was being carried out at and it was interesting to see the map forming in realtime on my phone app. However, I soon realised that it was also “looking” through our glass-sliding doors and mapping exterior elements like parts of the backyard and tiled pergola area. Upon realising this, I had to pull down all blinds and restart the mapping. Fortunately mapping our single storey house only took around 20 – 25 minutes.

Vacuuming - The vacuum process is operated from the phone app or from linking to Alexa/Google. I only have Alexa units and while I had no issue linking my old robot cleaner, I kept encountering a weird error message with the N20 Plus where it said it couldn’t find the robot, despite identifying its correct brand and model number on the screen. Annoying too, was the lack of customer response as two requests for assistance went unanswered. Performance wise, the app has three settings for suction power; Standard, Strong and Max. These can be adjusted while the robot is in the process of cleaning. You can also designate one or two passes to clean. It seemed to work very well on the hard floors and about as good as I would expect it to on carpet. That is, not as good as a designated hand held vacuum but suitable for daily maintenance. The only issue being that if it encounters a problem that causes it to pause, once you correct the issue, 99% of the time it will then announce it has finished and is returning to base. Additionally, lifting the robot even slightly off the floor not only produces a somewhat humorous voice response of “Off the floor. Please put me back” but it also seems to lose track of where it is. It will then roam around aimlessly, bumping into surrounding objects before announcing that it is lost and requesting you place it back on the base station. A typical example of this is we have a small coffee table with legs splayed at around 45 degrees. It will often attempt to climb a leg and in doing so lift itself off the floor resulting in it calling for help. After correcting this it very rarely wants to continue but rather will announce it is finished and try to return home. Again, this is a feature listed in the instructions but only after researching further do you find it relates to a different model. While vacuuming, you can track its progress in real time in the app where it will show a mop of the cleaning area, the current position of the robot and a “snail trail” showing exactly where it has already cleaned.

Mopping - The mopping pad must be manually added to the unit to commence the vacuuming/mopping process. It will announce this is done and will also remind you to remove the mop at the end of cleaning. While the mop is attached it will not cross over onto carpet and my experience with this indicates it has been excellent at avoiding the carpet with a wet mop. Cleaning solution must be added to the onboard tank before starting. You can add a purchased solution but I find it generally does just as well with water only. Don’t expect the mop to clean a dirty floor. Run this once or twice a week and it seems to do a good job at maintaining an already somewhat clean floor. On the app, you can adjust the water flow rate to either Low, Medium and High. To get adequate cleaning, I leave it on High but be aware there is no alarm or similar to indicate if the tank becomes empty. This is where I noticed the second “feature” difference as the instructions keep referring to the mop “vibrating”. I was finally able to ascertain that this too is a feature of another model. On this one, the mop simply drags behind the unit. I would recommend you dampen the mop before starting. Otherwise you will start off with a dry mop and it takes about 3 metres or so before cleaning solution starts to feed through. The mop is velcroed to the mounting plate and is easily washed in a washing machine every so often.

The Base Station - There is a bagless collection on the Base Station that needs to be periodically emptied. We run the robot most days and find it needs empting every two weeks ...although we do have a golden retriever which is very generous at shedding hair. Have had no issues with the vacuum returning to base, reversing in, empting its bin and recharging ...except for when it is interrupted as I said before. Spare parts are reasonably priced and cheaper knock offs are available from 3rd party sellers. Ecovacs “gamifies” adjusting settings in the app by awarding you points for doing certain things. Once accumulated, these points can then be used to receive discounts on maintenance parts. Warranty is two years and I have had no issue in the one year I have owned it ...apart from the side brush dislodging occasionally because it pushes on rather than screws on. Regular maintenance should include removing the internal bin and cleaning the filter. I find once a week works well as it doesn’t take long to do this and also check no cotton/hair tangles around the main brush. Just be aware, when you turn it upside down it has a large flat cover plate on top that is only held in place by gravity. Scheduled cleaning times can be set in the app.

Overall - It generally does the job for what we want and the price we paid. If we had bought it at RRP we would be expecting more. At close to half RRP we are prepared to forgive it somewhat. If you are just looking for a solid robot vacuum that does the basics, with some mopping ability and it’s on special, I’d recommend giving it a good look.

What I liked - * No fuss operation with a well set out app that shows realtime updates on cleaning progress along with keeping track on when various parts need to be cleaned or replaced * Found the battery run time noticeably superior to my previous cleaner and have never had it run out of power when doing a job * Price was good for what it does

What I didn’t like - * Lack of customer support * Poorly detailed instructions where many features relate to different models but this is not made clear. Even the app will come up with occasional hints but then you find its for a different model * Too easily gets lost if it has an “interruption”

Big fan of the ecovac! It’s perfect for busy humans! I love that I can start it whilst I’m out and come home to a clean house! It’s been a game changer in my Sunday reset game! Highly recommend! Show details

I’ve been using the ECOVACS DEEBOT with OMNI Station for about a month now, and it’s honestly made such a difference in my daily routine. Between… Read more

work and everything else going on, I don’t always have the time or energy to stay on top of cleaning, so having this has been a huge help.

One of my favourite features is the self-washing mopping system. It cleans the mop as it goes with fresh water, so you’re not just spreading dirt around, and the floors dry quickly afterwards which is really convenient. The suction power on the vacuum is also great it easily picks up dust, crumbs, and hair without needing to go over the same spot multiple times.

I’ve also been really impressed with the ZeroTangle feature. Hair doesn’t get wrapped around the brush, which means I don’t have to constantly stop and clean it out. On top of that, the navigation is super smart. It moves smoothly around furniture, gets right up to edges, and avoids obstacles without bumping into things or getting stuck.

The OMNI Station is what really makes it feel hands-free. It automatically empties the dustbin, washes and dries the mop, and refills the water, which saves so much time and effort.

Honestly, one of the best parts is how it makes me feel day-to-day. When I’m working from home, it’s so satisfying just watching it clean the floors on its own. And even when I go out, it’s such a good feeling coming home at the end of the day to a completely clean space without having to do anything.

Overall, I really enjoy using it and it’s been such a time-saver. It fits perfectly into a busy routine and takes a lot of the stress out of keeping the house clean.

I’m so happy with my choice. I’ve had the t80 omni for a couple months and it’s been a game changer. I just pick the rooms i want it to clean and… Read more

then get on with my day. It can do the whole house then pops itself back on the home base to charge, empty and clean itself.

Started out a great machine, cleaning and mopping far better than any unit we had used previously. This did not lasty long tho'. Firstly the… Read more

mapping kept getting screwed up and so the device was always getting "lost", then the device stopped emptying its dust bin properly, then mopping started to get worse.

Numerous emails back and forth with support but nothing was ever easy ... forever having to confirm this, try that, try this, confirm that ... until eventually they agreed for the unit to be sent back. They apparently replaced the main board and when unit returned it was great ... for literally a week. EXACTLY the same problems started to appear and we then had to go through the same inane processes of trying this (again), confirming that (again) before FINALLY they asked for both the unit and the base to be returned to them.

Base station was returned to us a week or so later saying it had been "repaired" but with no details of what the problem was or what repairs were supposedly done. Came back but without the water tray so could not be used until I obtained another one too.

Robot unit apparently went missing for a while but was finally received, allegedly underwent testing and was eventually proven to be a dud. Even though it was still well under warranty they refused to replace with new or refund (as I believe are my rights under ACL) but would only provide a refurb unit instead. After arguing with them for a while and even me offering to pay difference to get upgraded unit (X5 was available by then) we ended up agreeing just to get the issue resolved.

Unit came back and worked almost flawlessly for a month or two and then started to play up again with its erroneous mapping and app issues, poor mopping and continually losing its way. At least this time it was emptying the dust bin properly tho.

Contacted them ... again ... and was expected to go thru the same extended, inane back and forth before they would actually do anything so we bit the bullet and just kept using it as-is. Final straw came when the unit started experiencing continual driving wheel errors and then an inability for it to re-seat itself in the dock to empty, clean and charge. Have reluctantly decided to donate the unit to the tip and go buy a Dreame or Roborock.

Our Ecovac is a AU$1700 unusable piece of ewaste. No help from customer service other than a replacement velcro for the mop pad (which lasts about 1… Read more

week). Dust bins are poorly designed and dont self empty. Solution from Ecovac is just to not use the mop or self empty features. Or to only vac 1 room a day. Issues: 1 - Dust bins dont auto empty 2 - Mop Pad velco wears after weeks, need to replace whole head not just mop 3 - Leaks water 4 - AI object detection next to useless 5 - Worst customer service from any company in the last 10 years!

Deebots used to be awesome – I'm an Ecovacs fanboy, and I can tell you without reservation... This is the dumbest and worst Deebot I've ever experienced. If you like to watch… Read more

your robot vacuum do the same spot. up and down, for 90 minutes, this is for you! If you'd like to re-setup (yup, it's called 'RE-SETUP' in the app too) your vacuum to your home network everytime you want to use it, this is the thing for you.

I'll never buy another Ecovacs product after this epic failure.

So far this product works well. Provided a prompt response when I asked about accessories. Show details

We recently purchased a ECOVACS DEEBO NEO 2.0 PLUS, Robot Vac from Aldi’s, and why not it was so cheap the basic model, however there is nothing… Read more

basic about it, far from it!

It can sweep, tiled areas, carpeted areas all at once, or change the mode and sweep and mop your tiled areas at the same time, with very good results given its cost, photos attached of mopping, front of fridge!

It may not get all the really hard dried stains out, however it does a really good job, and it can flick hard debris on the tiles out of its way, however it goes back and forth and usually picks them up!

It’s supposed to be a labour saving device, however not so at the moment, novelty factor as we spend so much time following it around, as does our little doggie!

I would not hesitate to say if you can get one do so, there are more expensive models out there check them out!

Sales are still on, you could snag a real bargain, and why not it’s Christmas :)

Area: Tiles and Carpeted, for sweeping up: 67sqm

Area: Tiles only, for Mopping up: 58sqm

They are a wonder to watch going about their business!

P.S. The app is rubbish, unless they have fixed it, it’s not worth the bother!

Ed Parkin :)