Best Specialty & Gourmet Food Shops in Queensland Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns

Unexpected membership charges – check your bank statements” I would strongly encourage anyone who has ever purchased from Wholesome to carefully… Read more

check their bank statements.

After making two purchases back in 2021, I recently discovered I had been charged $59.95 annually for a “membership” I was completely unaware of. These charges continued for several years without my knowledge.

I searched thoroughly through my emails (including spam and archived folders) and could not locate any membership confirmation, renewal notice, or receipt relating to these charges.

When I raised this with the business, it took over two weeks and extensive back-and-forth communication to have most of the charges refunded. The process was time-consuming and stressful, and required persistence on my part to resolve.

While the majority of the money was eventually returned, there was no acknowledgement or apology for the inconvenience caused.

I would recommend anyone who has purchased from this business to review their accounts carefully and ensure they are aware of any ongoing subscriptions.

This experience has left me very disappointed.

I drink Ancient Tea Tree Yunnan Black Tea (Dianhong) in the morning to feel awaken and full of energy. It's a good option of high level caffeine tea with pleasant aftertaste.

Love the Lemon Myrtle macadamias and the chocolate nut clusters. Well worth a try. Good service and speedy shipping. Always a happy purchase.

Groovy ❤️Art of Tea I have ❤️ for a long time.

We had an unfortunate experience with this company, as standard boxes were sent to our clients instead of the custom boxes featuring our company logo… Read more

that were agreed upon. What was particularly surprising was that their team had previously advised us that the shipment delay was due to the printing of the custom boxes, yet standard boxes were ultimately dispatched. When we followed up with their team regarding this issue, we were simply informed that a mistake had been made. We are truly disappointed with the level of service provided, as one of the key reasons we selected this company for our Christmas hampers was their ability to supply custom-printed boxes.

We ordered 2 mystery boxes ($50each) for 2 seperate kids and the products, 3 jelly poppings and 3 fruit syrups came in 1 postage box and couldn't be… Read more

split evenly between them. They didn't get to unbox anything. It's a real shame they waited over a week and they were so excited.

Unethical and stingy customer service. I purchased 1kg of organic cumin. It came off. Smelt like a strong chemical. Was completely rancid. I… Read more

contacted austral herbs and they told me their batch of cumin is fine and they refused to refund me my money. They had zero care about the fact that I paid for a product that I cannot use. They were happy to rip me right off. I lodged a complaint with the department of fair trading and informed Austral herbs of the complaint. They then issued the refund the next day. Do not purchase from Austral herbs unless you are willing to contact the department of fair trading if you receive a rancid off product. Otherwise you will not get your money back. Extremely stingy unethical business.

Kinn Thai CASTLE HILL Worst Thai food and service I’ve had in Castle Hill. Service was very slow, and when the food finally arrived it was… Read more

disappointing. The chicken satay entrée was cold, and the roti was cold and hard. The Panang curry was made with chicken thigh rather than breast, which wasn’t mentioned and added to the poor overall experience.

What made it worse was the response when I raised this politely at the time — staff were dismissive and tried to deny there was a problem instead of listening or offering a solution. No accountability and no care for the customer. Based on both the food and how the complaint was handled, I won’t be returning.

Our new favourite restaurant. All our meals were so delicious right down to the flavours in all th sauces. We had the barramundi (I’m a seafood… Read more

lover, this was the best fish I’ve ever eaten!!!), Pork belly (outstanding!!) and the Teriyaki chicken (delish!!!). We had sides of potato with like a nori mayo (so bloody AMAZING!!), broccoli which had this (wow!!) sesame dressing, pickled cucumbers, and a butter leaf lettuce. Who orders salad right? My husband does. It was SO DAMN GOOD!! The dressing was so yummy along with the pear. To Chef and our very polite waitress- THANK YOU. We will be back. The banquet is next on my list

We went to Basil & Vine today for a special lunch after our citizenship ceremony, and unfortunately the experience was far from what we expected —… Read more

especially from a restaurant that has previously been one of the best in the Morayfield/Burpengary/Caboolture area.

Booking Experience

I first tried to book online and was told there was no availability. I then called and spoke to an AI agent who again said there were no tables. It took five minutes of repeating myself before I was finally transferred to someone at the restaurant — who told me there was no need to book and to simply walk in at 1pm on a Friday. When we arrived, the restaurant was almost full, and we were lucky to get a table for four.

Service

This is where things really fell apart.

• We asked if we could order drinks at the table — no, we were told to order at the counter. • We asked three times for water before it finally arrived. • We asked for ice separately and had to follow up again. • The whole service style felt more like a takeaway shop than a restaurant that positions itself as premium dining.

Food

This was the biggest disappointment.

• The Caesar salad had no Caesar dressing available. • The “angry” focaccia had no chilli and no heat at all. When we asked for fresh chilli, we were told they didn’t have any — only chilli flakes. • The focaccia was overloaded with harsh garlic that is still repeating hours later. • The pizza was undercooked. • From our table we could see flies landing on food waiting to be served, which is simply unacceptable.

Overall

What makes this so frustrating is that Basil & Vine used to be fantastic. The Facebook photos still look incredible, and we’ve had great meals and great service here before. Today felt like a completely different restaurant. Has there been a change in management? Staff? Systems?

Whatever has changed, it needs attention. This area desperately needs good restaurants with good service — and Basil & Vine has always been one of the few. Today’s experience was unacceptable for a venue of this standard.

I hope things improve, because we genuinely want to keep supporting local businesses that get it right.

I haven’t get any my order #2316 It’s been more than 3 weeks. I have only been able to contact [Name Removed] via email, Facebook chat, and… Read more

Instagram. If the parcel has not been re-sent yet, I would kindly request a refund instead. But they didn’t response my order. They said “ Hey there! sorry we didn’t get your message :( i just checked your order tracking number and it says it’s in the sorting facility. i’ll provide your tracking below

https://auspost.com.au/mypost/track/details/99719838929401008320907” but The status says: Contact sender Arrived at facility Your item was returned to the sender. Please contact the sender for more information.

So, What should I do?

I asked my daughter to buy a a Black Forest cake for my birthday.. after a disappointing buy for my previous year's birthday purchase.. Brunetti used… Read more

to make fantastic Black Forest cakes in the past but they lost the plot in recent years for some unknown reason.. I complained last year and decided to give them a second chance this year..

Unfortunately nothing has changed.. Cake was still terrible.. more like a sludgy chocolate mousse than a cake

Worst ever Black Forest anywhere!!!

NEVER AGAIN!!!