Best Specialty & Gourmet Food Shops in Queensland Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns

I first accessed the Wholesome website to purchase an item that was out of stock from my usual supplier. I was surprised to see the huge range of… Read more

products and the significant price reduction when an annual membership is purchased. My parcel arrived very quickly and I’ve just placed my third order today. Highly recommended.

Fast delivery, beautifully and carefully packed. And the main topic - tea is excellent. Highly recommended!

Excellent food, great caravan parking, informed staff, restaurant nestled amongst the macadamia trees.

Groovy ❤️Art of Tea I have ❤️ for a long time.

We had an unfortunate experience with this company, as standard boxes were sent to our clients instead of the custom boxes featuring our company logo… Read more

that were agreed upon. What was particularly surprising was that their team had previously advised us that the shipment delay was due to the printing of the custom boxes, yet standard boxes were ultimately dispatched. When we followed up with their team regarding this issue, we were simply informed that a mistake had been made. We are truly disappointed with the level of service provided, as one of the key reasons we selected this company for our Christmas hampers was their ability to supply custom-printed boxes.

This is better than Local Bubble tea. Delicious. Will definitely be ordering again in the future. My suggestion, Strawberry Popping Pearls with Grape Fruit Tea

I was really disappointed with my experience with AustralHerbs. I purchased organic elderberries that arrived contaminated with what appeared to be… Read more

grain mites, making the product unusable.

I contacted the company expecting a refund or replacement, but both were refused. As a customer, this was very frustrating, especially for a product marketed as organic and high quality.

I expected better quality control and customer service. Will change suppliers now and take the matter to consumer protection.

Kinn Thai CASTLE HILL Worst Thai food and service I’ve had in Castle Hill. Service was very slow, and when the food finally arrived it was… Read more

disappointing. The chicken satay entrée was cold, and the roti was cold and hard. The Panang curry was made with chicken thigh rather than breast, which wasn’t mentioned and added to the poor overall experience.

What made it worse was the response when I raised this politely at the time — staff were dismissive and tried to deny there was a problem instead of listening or offering a solution. No accountability and no care for the customer. Based on both the food and how the complaint was handled, I won’t be returning.

Our new favourite restaurant. All our meals were so delicious right down to the flavours in all th sauces. We had the barramundi (I’m a seafood… Read more

lover, this was the best fish I’ve ever eaten!!!), Pork belly (outstanding!!) and the Teriyaki chicken (delish!!!). We had sides of potato with like a nori mayo (so bloody AMAZING!!), broccoli which had this (wow!!) sesame dressing, pickled cucumbers, and a butter leaf lettuce. Who orders salad right? My husband does. It was SO DAMN GOOD!! The dressing was so yummy along with the pear. To Chef and our very polite waitress- THANK YOU. We will be back. The banquet is next on my list

We went to Basil & Vine today for a special lunch after our citizenship ceremony, and unfortunately the experience was far from what we expected —… Read more

especially from a restaurant that has previously been one of the best in the Morayfield/Burpengary/Caboolture area.

Booking Experience

I first tried to book online and was told there was no availability. I then called and spoke to an AI agent who again said there were no tables. It took five minutes of repeating myself before I was finally transferred to someone at the restaurant — who told me there was no need to book and to simply walk in at 1pm on a Friday. When we arrived, the restaurant was almost full, and we were lucky to get a table for four.

Service

This is where things really fell apart.

• We asked if we could order drinks at the table — no, we were told to order at the counter. • We asked three times for water before it finally arrived. • We asked for ice separately and had to follow up again. • The whole service style felt more like a takeaway shop than a restaurant that positions itself as premium dining.

Food

This was the biggest disappointment.

• The Caesar salad had no Caesar dressing available. • The “angry” focaccia had no chilli and no heat at all. When we asked for fresh chilli, we were told they didn’t have any — only chilli flakes. • The focaccia was overloaded with harsh garlic that is still repeating hours later. • The pizza was undercooked. • From our table we could see flies landing on food waiting to be served, which is simply unacceptable.

Overall

What makes this so frustrating is that Basil & Vine used to be fantastic. The Facebook photos still look incredible, and we’ve had great meals and great service here before. Today felt like a completely different restaurant. Has there been a change in management? Staff? Systems?

Whatever has changed, it needs attention. This area desperately needs good restaurants with good service — and Basil & Vine has always been one of the few. Today’s experience was unacceptable for a venue of this standard.

I hope things improve, because we genuinely want to keep supporting local businesses that get it right.

I haven’t get any my order #2316 It’s been more than 3 weeks. I have only been able to contact [Name Removed] via email, Facebook chat, and… Read more

Instagram. If the parcel has not been re-sent yet, I would kindly request a refund instead. But they didn’t response my order. They said “ Hey there! sorry we didn’t get your message :( i just checked your order tracking number and it says it’s in the sorting facility. i’ll provide your tracking below

https://auspost.com.au/mypost/track/details/99719838929401008320907” but The status says: Contact sender Arrived at facility Your item was returned to the sender. Please contact the sender for more information.

So, What should I do?

I asked my daughter to buy a a Black Forest cake for my birthday.. after a disappointing buy for my previous year's birthday purchase.. Brunetti used… Read more

to make fantastic Black Forest cakes in the past but they lost the plot in recent years for some unknown reason.. I complained last year and decided to give them a second chance this year..

Unfortunately nothing has changed.. Cake was still terrible.. more like a sludgy chocolate mousse than a cake

Worst ever Black Forest anywhere!!!

NEVER AGAIN!!!