Best Specialty & Gourmet Food Shops in Western Australia Perth

Unexpected membership charges – check your bank statements” I would strongly encourage anyone who has ever purchased from Wholesome to carefully… Read more

check their bank statements.

After making two purchases back in 2021, I recently discovered I had been charged $59.95 annually for a “membership” I was completely unaware of. These charges continued for several years without my knowledge.

I searched thoroughly through my emails (including spam and archived folders) and could not locate any membership confirmation, renewal notice, or receipt relating to these charges.

When I raised this with the business, it took over two weeks and extensive back-and-forth communication to have most of the charges refunded. The process was time-consuming and stressful, and required persistence on my part to resolve.

While the majority of the money was eventually returned, there was no acknowledgement or apology for the inconvenience caused.

I would recommend anyone who has purchased from this business to review their accounts carefully and ensure they are aware of any ongoing subscriptions.

This experience has left me very disappointed.

I drink Ancient Tea Tree Yunnan Black Tea (Dianhong) in the morning to feel awaken and full of energy. It's a good option of high level caffeine tea with pleasant aftertaste.

Love the Lemon Myrtle macadamias and the chocolate nut clusters. Well worth a try. Good service and speedy shipping. Always a happy purchase.

Groovy ❤️Art of Tea I have ❤️ for a long time.

We had an unfortunate experience with this company, as standard boxes were sent to our clients instead of the custom boxes featuring our company logo… Read more

that were agreed upon. What was particularly surprising was that their team had previously advised us that the shipment delay was due to the printing of the custom boxes, yet standard boxes were ultimately dispatched. When we followed up with their team regarding this issue, we were simply informed that a mistake had been made. We are truly disappointed with the level of service provided, as one of the key reasons we selected this company for our Christmas hampers was their ability to supply custom-printed boxes.

We ordered 2 mystery boxes ($50each) for 2 seperate kids and the products, 3 jelly poppings and 3 fruit syrups came in 1 postage box and couldn't be… Read more

split evenly between them. They didn't get to unbox anything. It's a real shame they waited over a week and they were so excited.

Unethical and stingy customer service. I purchased 1kg of organic cumin. It came off. Smelt like a strong chemical. Was completely rancid. I… Read more

contacted austral herbs and they told me their batch of cumin is fine and they refused to refund me my money. They had zero care about the fact that I paid for a product that I cannot use. They were happy to rip me right off. I lodged a complaint with the department of fair trading and informed Austral herbs of the complaint. They then issued the refund the next day. Do not purchase from Austral herbs unless you are willing to contact the department of fair trading if you receive a rancid off product. Otherwise you will not get your money back. Extremely stingy unethical business.

We had party it was beautifully organised we enjoyed a lot , food and service is excellent we want to be their again and again

I haven’t get any my order #2316 It’s been more than 3 weeks. I have only been able to contact [Name Removed] via email, Facebook chat, and… Read more

Instagram. If the parcel has not been re-sent yet, I would kindly request a refund instead. But they didn’t response my order. They said “ Hey there! sorry we didn’t get your message :( i just checked your order tracking number and it says it’s in the sorting facility. i’ll provide your tracking below

https://auspost.com.au/mypost/track/details/99719838929401008320907” but The status says: Contact sender Arrived at facility Your item was returned to the sender. Please contact the sender for more information.

So, What should I do?

My husband and myself with six family members have just celebrated the most incredible No Waste Monday meal. The staff expertly catered for… Read more

Vegetarian and Gluten Free customers. They also remembered our four birthdays so each had Happy Birthday on their dessert plate. The planned meal was delicious and so varied, staff were very attentive and helpful, the venue is amongst a beautiful forrest setting. We will remember this beautiful meal for a long time. Many thanks.

I asked my daughter to buy a a Black Forest cake for my birthday.. after a disappointing buy for my previous year's birthday purchase.. Brunetti used… Read more

to make fantastic Black Forest cakes in the past but they lost the plot in recent years for some unknown reason.. I complained last year and decided to give them a second chance this year..

Unfortunately nothing has changed.. Cake was still terrible.. more like a sludgy chocolate mousse than a cake

Worst ever Black Forest anywhere!!!

NEVER AGAIN!!!

Thank you for taking the time to respond. Firstly, our review was based entirely on our genuine experience during our visit. We have no reason to… Read more

post a “fake review,” and it is disappointing to be publicly labelled as such simply for sharing feedback.

We did not raise the hygiene concern in person because it created discomfort at the time, and we chose to leave respectfully rather than create a scene in front of our child. Observing a staff member mopping and then immediately serving food naturally raised concerns for us. It was an observation, not an accusation.

Finishing the food does not remove a customer’s right to comment on service, ambience, or overall experience. A review reflects the entire dining experience — not just whether plates were emptied.

Regarding the comment that staff were “not mopping in between your legs,” that wording is unnecessary and inappropriate in a public response to customers. Regardless of the situation, such phrasing is disrespectful and not how professional hospitality businesses communicate with guests.

Our feedback about ambience was about creating a neutral and welcoming environment for all guests — not about culture or language. Australia is proudly multicultural, and raising a concern about volume and atmosphere should not be interpreted as racism.

We did not insult anyone in our review. We simply shared how we felt as paying customers.

We respectfully stand by our experience and wish your business well.