Aeratron AE3 Questions & Answers

Is it under warranty? If so contact retailer you bought it from. If it isn't like mine My electrician identified it was the receiver. Just out of warranty hardly used. They wanted to charge me. I explained use etc. It's a distributor here. I ended up writing a bad review. They said in response contact them. Surprise surprise gave me part but I had to pay electrician. Cheaper if you look to purchase another fan. Another fan the receiver went. I didn't bother with aeratron. Too hard. I had 4 in my home, 50% so far down after 12 mths. Not our primary place of residence. Nor do we rent it out. So not alot of use. Suggest if not under warranty look at costs if other fan

Hi Susie, thanks for sharing your experience. We’re sorry to hear your Aeratron fan has stopped working, as we know how frustrating it can be when something you rely on isn’t performing as it should.

For any issues with Aeratron fans, the best step is to contact Calibo Australia directly. Their team can guide you through troubleshooting and, if needed, arrange service or repair to get things sorted for you.

Hi Annette, Thank you for sharing your experience with the Aeratron fans—it’s great to hear they’ve been a fantastic addition to your space for the past five years! Regarding the issue with the one fan, it does sound like it could be a receiver issue, but our service team is here to help.

Could you please reach out to us directly? Our team will be happy to guide you through troubleshooting steps or discuss any further action needed. You can contact us at (07) 3711 8833 or via email at customerservice@calibo.com.au.

If there’s anything else we can assist with, please don’t hesitate to let us know!

Cheers, The Calibo Team

We have 3 of them. One went like that. Others haven't. When I contacted retailers and wholesaler they did a blame game. Hung up the phone wrote review. Aeratron made contact with me, supplied new receiver. In the mean I had to pay an electrician to identify the problem and put in a new receiver. If Aeratron paid for Labor then yes. They didn't so no. I'd buy Big Ass for that particular fan situation. Hope this helps

Thanks for your response. I suspect we’ll buy another product as you suggest.

Hi Bron, The AE3 model was superseded in 2018 by the AE3+ with motor and electronics upgrades better suited to Australian conditions, this included upgrades to the receiver. As part of the release of the AE3+, additional control options have become available including wall controllers, Home Automation connectors and Google integration.

The receivers (encompassed in electronics) also hold a 12-month in-home warranty whereby if you have any issues with your remote and receiver within this time, we cover the electrician to call out and replacement costs.

We hope this helps, let us know if you have any other questions!

Aeratron Team

Thanks for the update.

Hi Tony, Apologies for the delay in our response and we hope you had a wonderful festive season! The remote for the AE3+ range is of excellent quality and backed by a 12-month warranty however if you prefer a wall control, we also have a DC Wall Controller available as an accessory (which replaces the remote completely).

You'll be able to arrange this from any Aeratron stockists - hope this helps!

Alison

Thanks for the reply. I have contacted lights.co.Uk who I assume are the only Uk distributors and the representative told me first that it would only work with a remote, when I said that you informed me that it could be operated by a wall control he apologised and said that he had only guessed the answer Is there anyone (technical) I can speak to on the phone. I was then advised to purchase the two fans and if I couldn’t get them to work or if I changed my mind I could send them back. There seems to be an extremely serious backup/Aftersales/technical /advise/ issues. Just a name and number is all I need please

Hi Tony, as we are the Australian distributors we can only speak to accessory availability in our area. If you are shopping in Australia, I suggest you get in touch with any stockist listed on our website external link  alternatively, we also have a customer service team in Brisbane that can assist with technical enquiries provided you're based locally, you can call the team on 1300 116 305

Ours creaked when a small amount if dust during humid weather. We keep them extra clean. No creak noise

Hi abnicho, we're sorry to hear that you are having problems with a blade creak, this is definitely an unusual issue for this Ceiling Fan! So that we can get your Fan up and running at its normally quiet operation can you please email us at customerservice@aerodc.com.au or call us on 1300 116 305 and our troubleshooting team will help remedy this with you!

The remote is all you need .You must have an isolation / on off switch in the line.3 years and 1 motor noisy replaced by aeratron