Air Wick Essential Mist Questions & Answers

I was very disappointed with this product. After nearly cutting my knee trying to get the top off the oil bottle once it was assembled it worked okay for about 3 days, then I had to keep turning it off and then on again to get it to work again. Threw it in the rubbish bin. Will never buy an Air Wick product again.

Hello ASC, thank you for taking the time to share your feedback on the Essential Mist range. We apologise for any disappointment or inconvenience caused. So that we can try to assist you further, can you please contact our Consumer Relations Team on Toll-Free 1800 226 766 at your convenience?

We look forward to your call - The Air Wick Team

Hello Yoggy, thank you also for sharing your feedback on your experience with this range. We apologise for any disappointment or inconvenience caused. To also assist you further - please contact our Consumer Relations Team on Toll-Free 1800 226 766 at your convenience

We look forward to your call - The Air Wick Team

I can’t get the lid off the oil bottle at all. So disappointing

It is plastic. Pop it off lady. None of them work anymore. I wasted my money

Same and I thought it was a defective one so I got another and they're impossible to open

I literally had to saw this off with a bread knife! What a joke.

I know. I can't open it. I gave used pliers. I want a refund or replacement without the lid on.

Agree. I can't open them either. I cut my hand trying to open one with a knife.

The come of like a tablet bottle push really hard down while unscrewing at the same time

This particular batch of bottles do not open. Wasted our money

Finally got mine off - get one of those plastic bottle opener sheets and push really hard down while unscrewing at the same time - they come off like a medicine bottle. Hurt my hand but got it off!

Agree - that means it is defective and they should have to give refunds

Tried that did not work for me

Sorry Dovie M I was so disillusioned with the entire thing I threw it in the bin months ago & have not had one moment of remorse so I hope someone else can answer your question.

Hi Julie, I have had the same problem. After numerous attempts and sheer perseverance I did eventually get it off. You could try pliers. If there is a man in the house, he may have more success than us girls- I don’t so had no option but to keep trying. I won’t be buying another refill, I am very disappointed with the unit, my current one is about to run out then I will be putting the whole thing in the bin.

I’ve been using mine for a couple of years now, I’ve never had this problem before, but now I can’t open any of the refills. When I wrote the last message I ended up destroying the bottle in the process but I did get the lid off with sharp knives and pliers. Think they should have a stern talk to the engineer. Yeah, I think I’m out now as well, won’t be buying these again. Shame, I did like them.

Yes Linda I had great difficulty in getting the lid off mine as well. Through sheer determination I managed to eventually free it. The only advice I can give is, keep trying or get a strong man to help you out, which was going to be my last resort, but difficult because I live on my own - all the best, regards Wendy

Thanks Wendy I will keep trying

I bought 3 and cannot get the refill lids off!

Krissie I am on my 3rd as well and cannot open either

same dilemma!!! annoying lid

Hi Annabelle I finally had to use a knife it worked but not The ideal way to open it Regards Linda

THis is ridiculous! I can't open it either.... what a horrible product!

I buy my refills at Amazon.com and have no issues whatsoever. Perhaps these are designed to be a bit difficult because they are toxic ? So childproof ! Contact company & either ask for refund or suggestions but definitely put in a complaint re: the design so Airwick will consider changing the packaging.

I can get children medicine safety lids off but not these ones??

The only way I have been able to get the lid off is to use a knife and saw down the side of the lid to remove it not an ideal solution

I have had three, exactly the same happened to them all. None of them lasted more than a few months. No fix for them at am afraid.

I have a similar problem. Mine comes on but immediately shuts back off

Same I have just purchased one and this has happened. I don’t know what to do anyone have any idea ?

How to clean the circle on top of the cover it is clogged with glue ish hunk ?

This is a piece of junk. I had it a week. It worked one day where you could see mist from the oil...it never came back on. I took the cover off with no problems and put it back on easily. My issue like many others, the unit stopped working on it's own... I tossed it in the trash and wrote off $16 I paid for it!

As far as I know the blue light only comes on when it sprays

I experienced the same issue , so in all honesty I wouldn’t recommend this product