Oricom BabySense7 Breathing Movement Monitor Questions & Answers
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Would I be able to use this with the mamaroo bassinet please? external link
Thanks
Hi there, we would love to discuss with you. Please give our locally based Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEDT and they will run through your requirements for the product setup
Hi, My alarm has gone off 4 times since moving bubs to her own room, twice in the last week. Its at the same time each night. Can you offer some guidance? Is this a device issue or a sign of something more severe?
Hello Lisa, we would suggest you contact our support team on (02) 4574 8888 to troubleshoot over the phone to check all possibilities. Thanks, Oricom Baby Care :)
Hi can the pads be used in a Snoo?
Hi John, thanks for the message. The Babysense7 is a sensitive medical device. We would recommend contacting our locally based Oricom Support Team 02 4574 8888 8am-6pm Mon-Fri AEST as they will be able to assist you.
Hi Team who do I contact when the unit is not working?
Hi there, thanks for the message. Please contact our locally based Oricom Support Team 02 4574 8888 8am-6pm Mon-Fri AEST as they will be able to assist you. All the best, Oricom Baby Care.
Hi Team, when the monitor is flashing red and green does this mean low battery OR heart rate is low? I've downloaded the guide and I'm unsure
Acoustic and visual red alarm light are activated if baby's breathing movement rate stops or slows significantly (below 10 breaths per minute). • If red low-battery warning light flashes, replace all batteries as soon as possible. If an additional clicking sound is heard, all batteries must be replaced immediately.
*There was not a noise just flashing green and red light
Is there a video so I can tell the difference between low battery and low heart rate?
Have you tried replacing the batteries to see what happens then?
Yep I changed them after this happened and it hasn't gone red since. But that still doesn't explain whether or not it was the breathing movement
Can I put a little bit of glue on the underside of the sensor plate to keep it in place on a plywood base (plywood is under the mattress, would obviously not put glue on the sensor top interface)
Hi Ash, we would not recommend that. The weight of the child on the mattress above should keep the unit in place. Oricom
Hi, i am just wondering why you can't use this past 12 months old? Like surely they are still able to detect no breathing - why should i stop using it?
Hi Sarah, it is a sensitive medical device and as your baby grows they can wriggle and move around the cot rolling themselves off the sensor pads. For more information, please contact our locally based Oricom Support Team 02 4574 8888 8am-6pm Mon-Fri AEST. All the best, Oricom Baby Care.
Monitor has started flashing red and green - what does that mean?
Red is low battery
Hi there, as Stephanie pointed out in her answer above. Oricom.
Hey! My alarm volume has suddenly gone very low ( I can only hear it when my ear is next to the speakers). Is there anything I can do to turn up the alarm volume?
Hi there, for this one we would like to step you through it. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom.
Hi there, Just purchased the sensory 7 and using 1 pad as baby is 4.5 months. The alarm keeps going off as baby is very mobile and rolls completely off it. Would it be better to use both pads so that baby is always on at least 1? Thank you!
Hi Chontelle, thanks for the question. Yes definitely use the 2 sensor pads provided. All the best, Oricom Baby Care.
I have baby sense 7 and I set it all up worked the first night I did the test and all was good. Second night it's not working you push the button and it flashes red then nothing.. push again there's the amber light. Iv tried to do the test again and still nothing Iv replaced battery's twice still nothing Iv unplugged the wires and plugged back in Iv Checked the sensor pads. I feel like the the button is the problem its terrible design. Help
Hi Bec. We had the same issue with our original unit. It still works but we had to press up to 10+ times before the sensor clicked green and stayed on. We rang Oricom Support and they immediately sent a new control unit that works perfectly.
Did you have to send proof of purchase or send the unit back?
Hi there, thanks for the message. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist you with this. All the best, Oricom.
Does it matter how thin the mattress is? Can it catch fire or harm my baby? Using in a bassinet with a foam mattress that is reasonably thin.
Hi there, thanks for the message. We would love to discuss the specifics of this with you so please give us a call on 02 4574 8888 mon-fri 8am-6pm AEST, as the team will be able to assist. NOTE: A polystyrene foam mattress could cause false alarms. Look forward to discussing and reassuring you! Oricom.
What did they say Hayley?
How do you attach it too a bassinet? i have only seen tutorials on how to attach it to a cot.
Hi there, as all bassinets are different, it might be better to give us a call. Please call our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, oricom
I have the babysense 7 and have moved my son from a bassinet to a cot. It worked perfectly in the bassinet but doesnt work under the cot mattress? What can i do?
Hi there, we would like to discuss this with you, so please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. Oricom.
It doesn’t work under a cot mattress unfortunately :( the same thing happened to me and Oricom tech support told me it wouldn’t work under anything thicker than a bassinet mattress
Thank you for letting me know. That would be handy info for them to share before we waste money on a monitor that doesnt suit :(
Hi Sam, the Babysense7 is designed to work under a standard cot mattress. We would recommend discussing with our Support Team as certain types of mattress affect the operation of the sensor pads. 02 4574 8888 8am-6pm Mon-Fri AEST.
If the control unit is in the bassinet with baby on top of the mattress, can that cause harm? Like brain damage or risk of electrocution?
Hi there, absolutely not. The unit is battery powered in the control unit so no risk of that at all. Oricom.
Can I assume that if the performance test works accordingly or if the sensor alarm goes off when we remove baby from the bassinet (and doesn’t go off when baby is in the bassinet) that the mattress we have is compatible?
Hi Abbie, if you would like some peace of mind, give our locally based Oricom Support a call as the team will be able to determine the setup with you over the phone and ensure that you have everything working as per the User Guide. Oricom.
Will oricom babysense 7 work with air conditioner and fan running at the same time?
No it doesn't, it will cause minor vibrations kn the mattress which causes the sensor pads to think baby is breathing.
Hi Travis, the Babysense7 sensor pads are extremely sensitive and designed to be in order to fulfill their role. Due to the extreme sensitivity of Babysense7, it can be influenced by fans, wind, air conditioning, humidifier, cot mobile, ceiling projector etc. Such environmental effects could be picked up by the sensors on a similar level to that of breathing movements, thus preventing or delaying alarm activation. Oricom
So no point in keeping it, thanks waste of money, Useless for parents in the Top End.
Hi. I got a growtime breathable mattress. Will the baby sense 7 work with this type of mattress or the springs in the mattress composition will cause an issue. Thanks.
Hi Jas, thanks for the message. We would recommend contacting our locally based Support team 02 4574 8888 8am-6pm Mon-Fri AEST as they will be able to assist you. All the best, Oricom Baby Care.
I've just set up my brand new babysense 7 and there is no power when I press the on/off button. I'm using brand new AA batteries and not sure if there's something else I'm doing wrong
Hi there, thanks for the message. Sorry to hear of your experience. We would recommend contacting our locally based Oricom Support team 02 4574 8888 8am-6pm Mon-Fri AEST as they will be able to troubleshoot with you. All the best, Oricom Baby Care.
I’m thinking of buying the babysense 7 for the movement detection aspect as my son has just moved into his own room. I already have a video monitor, is there any advantage of buying the babysense/video monitor combo pack (I.e does the monitor actually pair with the sensors, or will the alarm just be audible through the monitor?) or should I just stick with the movement sensors seeing as I already have a video monitor?
Hi Alana, thanks for the message. The Breathing Movement monitor is independent of the Video Monitor. The Breathing Movement Monitor has it's own alarm which is similar to a smoke alarm to alert you if your babies breathing rate slows to a rate of less than 10 breaths per minute or cannot be detected for more than 20 seconds. If using a video or audio monitor in the room the alarm will also come through on the parent unit. If you require more information, please contact our locally based Support team 02 4574 8888 8am-6pm Mon-Fri AEST as they will be able to assist. All the best, Oricom Baby Care.
The alarm does not set off the parent unit on mine when vox is on (any level) not happy with this feature.
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