As of the 17th of August 2015, Mecu rebranded to Bank Australia.
40 questions from our users
I would like to you how much you charge for receiving wire transfers from the US in US dollars, and also which conversion rate you apply to exchange US dollars to AU dollars in this type of transaction. Thanks
I am trying to open a joint account with my wife who has recently moved to Australia after a 2 year visa and COVID-19 process. My current bank will not allow it without a lease or utilities bill in her name. One of the things that has made it hard to get her name on these items is not having a bank statement in her name. Going in circles here. She does have an Australian photo ID with her address from Service NSW, but my current bank will not accept this. Will Bank Australia accept this ID for us to open a joint account and transfer our banking over?
Thanks and regards.
Hi there, thank you for getting in touch! We’re happy to assist you and your wife to become customers.
Along with completing an application, we'll need certified copies of your wife’s international ...passport (if required, it will need to have English translation) and a certified secondary international photo identification such as a foreign drivers licence (if required, it will need to have English translation).
Ok, thanks I will look at this closer with this in mind. Kind regards.
Hi there. I’m considering changing to your bank from one of the big 4. I noticed that you have an arrangement with them that allows your customers to use their atms for free. Whilst this sounds incredibly convenient, my intention is to boycott these unethical giants of the banking industry at all costs. This connection with the big 4 is the only hesitation I have with joining your conscious banking community. I would be grateful to have more information on this arrangement with the big 4. Can your members make free withdrawals at Australia Post branches or is a cash out POS transaction the only way to avoid using the big 4 atms? Many thanks.
Hi Damara. You are able to make a withdrawal with Australia Post or you can do this at participating supermarkets, such as Coles and Woolworths. Alternatively, you can also get cash out of Bank Austra...lia-branded ATMs and at our branches, too. We hope that helps! - Bank Australia team
I'm looking at leaving one of the big 4 banks,they don't care,I want a bank that treats there customers like they matter,not just a number.I have searched the reviews on many banks,and your bank has amazing reviews and the highest rating and great
feed back from customers. I'm looking at investing money into a savings account, I can access and gain interest at the same time,and is accessible on line, with great security,I will be removing all my money from this bank and my accounts
Hi Kathy! Thanks for your question. You can have a look at our range of savings accounts here: https://www.bankaust.com.au/personal/save/savings-accounts. From what you've described, it looks like our...Online Saver may meet your criteria. Have a look at our website and see if it's right for you. Alternatively, would you like to give us a call on 132 888? One of our friendly team members in the Contact Centre can talk you through our savings accounts options. Looking forward to having you as a new customer! - Bank Australia team.
Hi, just wondering if you accept a government DVA and ComSuper pensions as income to be able to secure a personal loan? Thanks
Hi Gary. Sorry for the delayed reply here! Yes, subject to verification, we would accept both income types. However, we have paused personal loans for the moment. If you're an existing customer, we w...ill be looking to accept new personal loans in August. Please do get in touch with our lending team by calling 132 888. Thanks! - Bank Australia team
Dear Madam/Sir, Bank Australia Staff,
Please tell me, does your bank have high-level encryption on your internet banking, to help protect your clients and your bank against cybercrime?
Hi there Anonymous. We do indeed. If you'd like to chat about this, give us a call on 132 888 and we can talk you through it. - Sarah
Thank you Sarah.
We are looking at moving from one of the big banks as we are really dissapointed with their services and support over the last few years. We are based in Sydney but about an hour away from the cbd branch so just a little worried about the support we will get with BankAust? We have 2 daughters under 5 and we want to have a seperate savings account for them both but i cannot find information about this on your website, is this something we are able to do with BankAust? If we are to make the move from our current bank we would want to move all our accounts including a personal loan and set up a credit card, what would be the best way to go about this given we dont have a branch close by? I have read amazing reviews of your bank online so would love to join BankAust but just need to clarify these few things to ensure it is the right move for us.
Hi Ally! Thanks for your question. We would love to have you and your family as customers. We can assure you that most things can be done online, through Internet Banking or our app. You can also call...our Contact Centre on 132 888 for any other assistance, too. For your daughters, you could have separate accounts for them set up under your account in trust for each child. To do this, you can return the forms for the account via secure mail. You can also apply for the personal loan and credit card via our website or over the phone. If you would like to chat about it all first, give us a call on 132 888. Our friendly team would love to help! - Bank Australia team
We highly recommend Bank Australia to you. We have been members for many years now, and have been extremely happy with the service we have always received. ...You can be assured of excellent customer service from their friendly and helpful team at all times. We have moved several times, from the Yarra Ranges, to the Northern suburbs and are soon to move to the Hepburn Springs region. Distance has presented no barrier to us, even though we do not have a branch close by. If you do decide to become a member of Bank Australia you will be very happy with the choice you have made. Kindest regards, Hazel
Thankyou for the positive feedback about this Bank
Hello! We are looking for a bank to move our business accounts to. Currently with Commbank and unhappy with their hidden charges and sneaky changing of terms and services. Would love to hear from other customers who have business accounts specifically with Bank Aust. What are you charged for (any hidden costs?) and is it possible to have additional card holders on a biz account?
Unfortunately, their website doesn't provide much info on the business account option. Thanks!
Can't help with business accounts, but would strongly suggest that you walk into a branch and ask them.
I'm sure that, although they may need to refer you to a business section, you will be impressed with the service.
Dear Bank Madam/Sir, Bank Australia Staff,
Are you going to bring a branch to Geelong?
There are many people including greenies, students, environmentalists, and animal lovers, in the Geelong area who would be interested in joining Bank Australia if you moved a branch to Geelong. Geelong is the 2nd largest city in Victoria.
Unfortunately, not all banking can be carried out over the internet.
Hi there! We're not looking at opening a branch in Geelong at the moment but we'll pass your feedback on. We can assure you that most of your banking can be done online and our friendly team at the Co...ntact Centre can help you with anything else. You can call us on 132 888 if you would like to have a chat about it. Let us know if you have any other questions. - Bank Australia team.
Sorry, "most" isn't enough. How can you call yourselves "Bank Australia" when you have no branches north of Brisbane or west of Adelaide and very few in between? John H sure has it tough having to d...rive from Wonthaggi to Latrobe Valley twice a year! Suggest "Bank of Hardly Anywhere".
Hi, we live in tasmania and we’re wanting to switch to Bank of Aus but there are no branches in our state. Will banking be difficult without a branch?
Hi Anna! We would love to have you as a customer. It's pretty easy to be a customer of ours without a branch. You can sign up online and do most things through Internet Banking or your app. You can al...so give us a call on 132 888 and our friendly Contact Centre team will be able to help too. We're around Monday to Friday, 8am to 8pm AEST, and on Saturdays from 9am - 2pm. We also can answer any quick general questions via social media. Most of our customers do the majority of their banking online so you shouldn't have any trouble at all. Give us a call if you would like to chat more about this! - Bank Australia team.
My partner and I are moving to Aus from NZ and would like to open personal accounts and a joint account before we move. How can we accomplish this?
Hello Mike T.
I'm thinking that you may need to google Bank Australia and see what number to call from NZ so you can ask them this question. They are very helpful. It is amazing what you can achieve ...
Hi Mike! We would love to have you join us! Unless you're an Australian citizen or resident, you will need to wait until you get here, unfortunately. Once you arrive and have proof of your address, gr...ab a utilities bill (or some form of proof of address) from your new home and your NZ passport and pop into a branch and our staff will help you and your partner get set up. (You can have a go getting set up online after you arrive but our ID system may have issues verifying your identity given you're not an Australian citizen or resident.) Good luck with the move and looking forward to having you as a customer. - Sarah from the Bank Australia team.
What are your interest rates and do you have online banking,and are you goverment backed
Hi Kelly! Yes, we offer internet banking and we have our own app, too. Deposits with Bank Australia are protected under the Australian Government’s Financial Claims Scheme (FCS). You can read more abo...ut this and our interest rates below. It may be best to get in touch with one of our Lending Team experts who could help point to which interest rate would be applicable to your situation. https://www.bankaust.com.au/about-us/customer-centre/financial-claims-scheme
Thank you but my names kathy
I will call you tomorrow
How much can I pay someone via pay anyone. I will need to pay contractor $3560. Is this ok, I will of course have funds available. Thank you Margaret
Hi Marg! The limit is $2000 however, if you give us a call on 132 888, we can help you do a larger transfer. I hope that helps! - Sarah
I am an Australian living in Sydney - I have an investment property in Miami, USA financed by an US bank. Can Bank Australia refinance mortgages of investment properties in the USA?
Hi Sushil, thanks for your query. Unfortunately we only provide mortgages for properties in Australia. Thanks, Bank Australia team.
Why do you have so many more reviews on this website than other banks (often much larger!). Do you direct your customers to leave feedback?
I'm looking for a new bank (sick of being with a Big 4) and I'm skeptical of your score as it seems potentially artificially inflated compared to other banks.
I can’t answer for the bank - but as a customer I got very personalised service (ie phone calls during the process, regular updates etc).
My bank person said in the final email (settling the loan)the...re would be a link to review their service, and they’d appreciate any feedback.
Hi Alex! Great question!
Like Bex said, our lending team do ask their customers to leave a review (good or bad) and some new customers are asked to rate us too. These reviews are real people and we ...try to respond to every single one, including the ones with feedback on our processes and their experience with us, which is then fed back internally.
The loans are competitive, the bank has good customer service, and when new, it is great. Existing customers not treated as well, when the rate dropped, the gap appears between new and old customers. ...It was difficult to identify as the rates as different as it is easy to identify new rates and not as easy to find your existing rate. If the bank clears this up, I would recommend this bank to anyone as I don't pay fees and the staff are great.
Hi. I am Australian from Brisbane working overseas...am I eligible for a home loan to buy a house for my wife and kids in Brisbane? Thanks you.
Please reply to firstname.lastname@example.org
Hi Sam. We've asked our Lending team to get in touch. Please delete this query as your email is publicly listed. Thanks, Bank Australia team.
Get an answer from our members and Bank Australia representatives
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