is Bank Australia listed on the ASX?
Hi Patrick, as a customer owned bank we're not listed on the ASX which means we don't listen to external shareholders and instead listen to what our customers tell us they want! If you want to learn more you can take a look on our website: external link . Thanks - Mitch
Can anyone recommend an Australian bank that is Australian owned and not 'woke'? With a good rating on productreview, hopefully?
Good banks are all ethical (woke as you’d put it)
No, I would strongly disagree that woke is the same as ethical. Thanks for taking the time to virtue signal though.
can I open a current account from the UK?
Hi Dan, To open a Bank Australia account, you will need 2 forms of ID – choose from your Australian driver’s licence, Australian passport or Medicare card. You will also need to be 18 years or older, an Australian resident and not a foreign tax resident. Learn more here: external link - Jade
What did you get an award for in 2023 and any other awards?
Hi L.Ray, we were recently awarded Mozo.com.au 2023 People's Choice Award winners for Highly Trusted Bank and Most Recommended Bank and Finder Green Bank of the Year! :) - Jade
Closest Bank Australia to Doubleview Perth WA
Bank Australia doesn't have branches in WA.
I just masked a simple question and got a lot of replies. None of which gave me the answer.
I guess interest rates are constantly changing and it depends which product you choose, fixed, variable and then the term if fixed etc. Lots of options so you need to see them all.
What are the current interest rates for term deposits and other savings
Look at their website, it's all there.
Term deposit: external link Saving Accounts: external link
Where are branches in Tasmania?
I’m not here to help Bank Australia. I’m sure you could easily get that info from the internet
Bank Australia doesn't have branches in Tasmania.
Does Bank Australia have any branches in Tasmania?
At this stage, no. However, online access is available.
Hello I would like to you how much you charge for receiving wire transfers from the US in US dollars, and also which conversion rate you apply to exchange US dollars to AU dollars in this type of transaction. Thanks
Hello, I am trying to open a joint account with my wife who has recently moved to Australia after a 2 year visa and COVID-19 process. My current bank will not allow it without a lease or utilities bill in her name. One of the things that has made it hard to get her name on these items is not having a bank statement in her name. Going in circles here. She does have an Australian photo ID with her address from Service NSW, but my current bank will not accept this. Will Bank Australia accept this ID for us to open a joint account and transfer our banking over? Thanks and regards.
Hi there, thank you for getting in touch! We’re happy to assist you and your wife to become customers. Along with completing an application, we'll need certified copies of your wife’s international passport (if required, it will need to have English translation) and a certified secondary international photo identification such as a foreign drivers licence (if required, it will need to have English translation).
Give us a call on 132 888 Monday to Friday 8:00am till 8:00pm AEDT and a consultant will be able to email you out an application and assist you or we can help you out in one of our branches too. - Bank Australia team.
Ok, thanks I will look at this closer with this in mind. Kind regards.
Hi there. I’m considering changing to your bank from one of the big 4. I noticed that you have an arrangement with them that allows your customers to use their atms for free. Whilst this sounds incredibly convenient, my intention is to boycott these unethical giants of the banking industry at all costs. This connection with the big 4 is the only hesitation I have with joining your conscious banking community. I would be grateful to have more information on this arrangement with the big 4. Can your members make free withdrawals at Australia Post branches or is a cash out POS transaction the only way to avoid using the big 4 atms? Many thanks.
Hi Damara. You are able to make a withdrawal with Australia Post or you can do this at participating supermarkets, such as Coles and Woolworths. Alternatively, you can also get cash out of Bank Australia-branded ATMs and at our branches, too. We hope that helps! - Bank Australia team
I'm looking at leaving one of the big 4 banks,they don't care,I want a bank that treats there customers like they matter,not just a number.I have searched the reviews on many banks,and your bank has amazing reviews and the highest rating and great feed back from customers. I'm looking at investing money into a savings account, I can access and gain interest at the same time,and is accessible on line, with great security,I will be removing all my money from this bank and my accounts
Hi Kathy! Thanks for your question. You can have a look at our range of savings accounts here: external link . From what you've described, it looks like our Online Saver may meet your criteria. Have a look at our website and see if it's right for you.
Alternatively, would you like to give us a call on 132 888? One of our friendly team members in the Contact Centre can talk you through our savings accounts options. Looking forward to having you as a new customer! - Bank Australia team.
Hi, just wondering if you accept a government DVA and ComSuper pensions as income to be able to secure a personal loan? Thanks
Hi Gary. Sorry for the delayed reply here! Yes, subject to verification, we would accept both income types. However, we have paused personal loans for the moment. If you're an existing customer, we will be looking to accept new personal loans in August. Please do get in touch with our lending team by calling 132 888.
Thanks! - Bank Australia team
Dear Madam/Sir, Bank Australia Staff, Please tell me, does your bank have high-level encryption on your internet banking, to help protect your clients and your bank against cybercrime? Regards, Anonymous762
Hi there Anonymous. We do indeed. If you'd like to chat about this, give us a call on 132 888 and we can talk you through it. - Sarah
Thank you Sarah.
We are looking at moving from one of the big banks as we are really dissapointed with their services and support over the last few years. We are based in Sydney but about an hour away from the cbd branch so just a little worried about the support we will get with BankAust? We have 2 daughters under 5 and we want to have a seperate savings account for them both but i cannot find information about this on your website, is this something we are able to do with BankAust? If we are to make the move from our current bank we would want to move all our accounts including a personal loan and set up a credit card, what would be the best way to go about this given we dont have a branch close by? I have read amazing reviews of your bank online so would love to join BankAust but just need to clarify these few things to ensure it is the right move for us.
Hi Ally! Thanks for your question. We would love to have you and your family as customers. We can assure you that most things can be done online, through Internet Banking or our app. You can also call our Contact Centre on 132 888 for any other assistance, too.
For your daughters, you could have separate accounts for them set up under your account in trust for each child. To do this, you can return the forms for the account via secure mail. You can also apply for the personal loan and credit card via our website or over the phone. If you would like to chat about it all first, give us a call on 132 888. Our friendly team would love to help! - Bank Australia team
Hello Ally. We highly recommend Bank Australia to you. We have been members for many years now, and have been extremely happy with the service we have always received. You can be assured of excellent customer service from their friendly and helpful team at all times.
We have moved several times, from the Yarra Ranges, to the Northern suburbs and are soon to move to the Hepburn Springs region. Distance has presented no barrier to us, even though we do not have a branch close by.
If you do decide to become a member of Bank Australia you will be very happy with the choice you have made.
Kindest regards, Hazel
Thankyou for the positive feedback about this Bank
Hello! We are looking for a bank to move our business accounts to. Currently with Commbank and unhappy with their hidden charges and sneaky changing of terms and services. Would love to hear from other customers who have business accounts specifically with Bank Aust. What are you charged for (any hidden costs?) and is it possible to have additional card holders on a biz account? Unfortunately, their website doesn't provide much info on the business account option. Thanks!
Can't help with business accounts, but would strongly suggest that you walk into a branch and ask them. I'm sure that, although they may need to refer you to a business section, you will be impressed with the service.
Dear Bank Madam/Sir, Bank Australia Staff,
Are you going to bring a branch to Geelong?
There are many people including greenies, students, environmentalists, and animal lovers, in the Geelong area who would be interested in joining Bank Australia if you moved a branch to Geelong. Geelong is the 2nd largest city in Victoria. Unfortunately, not all banking can be carried out over the internet.
Hi there! We're not looking at opening a branch in Geelong at the moment but we'll pass your feedback on. We can assure you that most of your banking can be done online and our friendly team at the Contact Centre can help you with anything else. You can call us on 132 888 if you would like to have a chat about it. Let us know if you have any other questions. - Bank Australia team.
Sorry, "most" isn't enough. How can you call yourselves "Bank Australia" when you have no branches north of Brisbane or west of Adelaide and very few in between? John H sure has it tough having to drive from Wonthaggi to Latrobe Valley twice a year! Suggest "Bank of Hardly Anywhere".
Hi, we live in tasmania and we’re wanting to switch to Bank of Aus but there are no branches in our state. Will banking be difficult without a branch?
Hi Anna! We would love to have you as a customer. It's pretty easy to be a customer of ours without a branch. You can sign up online and do most things through Internet Banking or your app. You can also give us a call on 132 888 and our friendly Contact Centre team will be able to help too. We're around Monday to Friday, 8am to 8pm AEST, and on Saturdays from 9am - 2pm. We also can answer any quick general questions via social media. Most of our customers do the majority of their banking online so you shouldn't have any trouble at all. Give us a call if you would like to chat more about this! - Bank Australia team.
My partner and I are moving to Aus from NZ and would like to open personal accounts and a joint account before we move. How can we accomplish this?
Hello Mike T. I'm thinking that you may need to google Bank Australia and see what number to call from NZ so you can ask them this question. They are very helpful. It is amazing what you can achieve without face to face consulting, but best you ask the experts at Bank Australia :) Enjoy your day....
Hi Mike! We would love to have you join us! Unless you're an Australian citizen or resident, you will need to wait until you get here, unfortunately. Once you arrive and have proof of your address, grab a utilities bill (or some form of proof of address) from your new home and your NZ passport and pop into a branch and our staff will help you and your partner get set up. (You can have a go getting set up online after you arrive but our ID system may have issues verifying your identity given you're not an Australian citizen or resident.)
Good luck with the move and looking forward to having you as a customer. - Sarah from the Bank Australia team.
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