Bosch Roxx'x Questions & Answers
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Are there spare parts for this vacuum cleaner, I am after the pole part thats connected to the vacuum that had the head on it.
Hi Lesieli C., Thanks for your question. Spare parts can be purchased directly over the phone, by contacting our spare parts team on 1300 369 744 select option 3. Some parts are available on our website at external link Please ensure you have your complete model details when calling to enquire of price and availability. Regards, Bosch Home Australia
i have two different Bosch vacuum cleaner Roxx’x with manual sensor cleaner and Relaxx’x with auto sensor cleaner they are two years old and both of them very often stopping l, please advice reason
what price in bangladesh ?
Does anyone know how to remove the outer shell from a Bosch Roxx vacuum cleaner please? I would like to repair the retractable cord but I have no idea how to remove the shell
Hi Shanexu3, Thanks for the question regarding your Bosch Vacuum. Please contact us on 1300 369 744. Regards, Bosch Home Australia
Is there a way to fix the now non-retractable cord issue?
Not that I'm aware of
Hi Sharron, Thanks for the question regarding your Bosch BGS6SIL1AU vacuum. You will require a service agent/technician to fix the issue of the non-retractable cord. If you need any more help, feel free to contact us on 1300 369 744. Regards, Bosch Home Australia
I have a Roxx x Animal Bosch vacuum cleaner and now have really thick new carpet- struggling to get the current standard vacuum head to glide so maybe need a turbo head accessory? Where can I get that and the cost? I am on Gold Coast QLD thanks Kerrie B
Hi Kerrie, thanks for your question. You can purchase spare parts on our website at external link or over the phone with us on 1300 169 744. Regards, Bosch Home Australia.
Where can I get filters please?
I am not sure. We bought it from Harvey Norman so they probably have them. Totally the worst vac I have ever owned!!!
Hi Theresa,
You can purchase filters over the phone with our spares team on 1300 369 744.
Regards, Bosch Home Australia.
I have had my Bosch Roxx's Animal for about 18 months and have loved it for suction. Lately the sensor control has come on more regular doing the self clean and today the red sensor control light stays on after doing a self clean. What is the cause of this please? I have always kept the head clean, checked filters and emptied regularly.
Sorry, it is not an issue that I have had. I had poor suction from the start and was always cleaning the filters to try and improve it.
I have a three year old Pro-Silence 68 and its driving me insane. It stops and self cleans about every 3-5 minutes when in use. It is only in use for half the year in my house in France. Every time I use it, I have to strip down all the filters, clean it out, and even wash the inner dust filter which seems the only way to get it going again. It then operates for about one house clean and then starts its back filter clean routine every few minutes, such that I spend as much time waiting for it to clean itself, as using it to clean. Any solutions? I am on the verge of chucking it in the garbage, in which it will have been the most disappointing cleaner I have ever bought and certainly with the shortest life.
Hi RODNEY, Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch Vacuum Cleaner. We'd recommend possibly changing the filters inside the appliance.
Unfortunately as we're located in Australia we would be unable to assist you further, we would recommend getting in contact with your local BSH office.
Regards, BoschHomeAu
The red light keeps coming on while I'm vacuuming, I've cleaned the filters and the catch container but it's still doing it. Any advice please?
Hi Kylie, Thanks for your question regarding your Bosch BGS6SIL1AU Vacuum Cleaner. The red light indicates a drop in the air flow to the appliance, which is created by a build up inside the appliance, we would recommend checking the pictures on the back page of the appliance user manual to ensure you haven't missed any filters.
If you require further assistance, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours.
Regards, BoschHomeAu
I have a BGS4SILAU/03 Runn'n Prosilence vacuum (which is not on your list). I have had it since 16/11/2014 and bought it from Harvey Norman. I bought an extra 48 month's warranty and glad I did. I went to use it this week and there is hardly any suction. I have pulled it apart and cleaned all the filters which I do on a regular basis, but still no better. Is there anything else I need to try before taking it in for repair under warranty? Please get back to me asap.
Thank you.
Ruth Upton
Just take it back to Harvey Norman.
Is it possible there is a leak anywhere in the tube?
Hi Ruth Up, Thanks for your enquiry. We're sorry to hear that you're having issues with your Bosch BGS4SILAU Vacuum Cleaner. We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744 during business hours.
Regards, BoschHomeAu
My cord won't retract how do I fix this?
Give it a quick tug and it should retract.
Thus I have tried this numerous times I've even cleaned the area and cord no luck
Hi Trussy06 , Thanks for your question regarding the power cord on your Bosch BGS6SIL1AU vacuum cleaner. We'd like to investigate further so could you please contact our After Sales Support team on 1300 369 744 to discuss.
Regards, BoschHomeAu
Do the filters need cleaning? The discharge air smells bad the model is sensor bagless
I was told no (it's self cleaning by turning handle on dust canister) in the shop but the manual says otherwise, depending on how on how often you vac - I'd probably wash the cannister filter every few months or so. Personally haven't had smell issues with mine or washed the filter yet but I'm only cleaning a small apartment 2-3 times a week.
Remove the filter and let the machine suck air without filter for a few minutes. If the smell disappeared, then that's your filter's fault. Then replace it.
Hi Squiressr,
Thanks for your question regarding cleaning the filters on your Bosch Roxx'x Vacuum cleaner.
Could you please contact our After Sales Support team on 1300 369 744 so we're able to assist you further?
Regards, BoschHomeAu
Our Bosch stops every 30 seconds and does a self clean, this is so annoying, it can't be right. It will do it even when it is completly empty and clean and no hoses pluged in. Any ideas please?
Wash or change the expensive filter, it would be working all good again afterwards. Filter may break down if you wash it, and not recommend by Bosch. If you wash it, be gentle, and dry it well before use.
Mine has started to do that too Grumpar. Worst purchase I ever made!
Hi Grumpar, Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch BGS6220AU Vacuum Cleaner and can appreciate your frustration. We'd like to help you investigate, so could you please send us an email at MEL-ASS-Management@bshg.com, listing the problems you are having and quoting BSH204013 in the subject line, or call our After Sales Support team on 1300 369 744 during business hours.
Please include the model number (including variant) FD and serial number in your email, any supporting photos, your contact details and a copy of your Purchase Receipt so we can investigate further.
Regards, BoschHomeAu
the telescopic handle is slipping constantly and cord auto retraction is not working.
how can repair the above?
Hi Helen, Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch BGS6220AU Vacuum Cleaner. We'd like to help you investigate, so could you please send us an email at MEL-ASS-Management@bshg.com, listing the problems you are having and quoting BSH203353 in the subject line, or call our After Sales Support team on 1300 368 339 during business hours.
Please include the model number (including variant) FD and serial number in your email, any supporting photos, your contact details and a copy of your Purchase Receipt so we can investigate further.
Regards, BoschHomeAu
I'd like to know whether this vacuum is lightweight? Or bulky - I have stairs with a couple of turns. We love euro appliances but there's so much choice with vacuums....thanks!
Check the dimensions as you might find it a bit big for stairs. Not exactly lightweight but then again it doesn't weigh a tonne either. Love mine& it brings up the carpets a treat, being on the land my floors end up with anything &everything on them but nothing is a problem for my Bosch :-)
The Bosch Roxx´x All Rounder is an excellent vacuum cleaner that is better suited for large single level homes. With a Gross weight of 13 kg and Dimensions: 320x310x500 mm, I believe this vacuum is a little too heavy to cart and use up and down stairs on a regular basis.
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