Bosch HomeProfessional Front Load Washing Machine Questions & Answers

Hi Perthspa, Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your washing machine. We'd like to help, if you contact us on 1300 369 744. Be sure to provide your model number & we’ll investigate for you. Regards, Bosch Home Australia.

Hi Al F,  Thanks for the question regarding your Bosch washing machine. Bosch washing machine only come in front loader washing machines. If you need any more help, feel free to contact us on 1300 369 744.  Regards, Bosch Home Australia

I’m not representative for Bosch. I just provided a review on one of their products. You need to ask a retailer this question, not me.

Hi Vernon C.,  Thanks for the question regarding your Bosch Washing machine . Our washing machines don't have this option. If you need any more help, feel free to contact us on 1300 369 744.  Regards, Bosch Home Australia

Hi KAF, Thank you for your question. We would recommend you wipe the housing and the control panel with a soft, damp cloth. If you needed more information, please feel free to call us on 1300 369 744 (select option 2, mention you model) we'll be happy to answer any questions you may have. Kind regards Bosch Home Australia.

Thanks it’s just inside of the rubber looks a bit whitish. Should you use anything strong to remove it?

Hi KAF, just a warm soapy water and soft cloth would be best to wipe it down with. Don't use any harsh chemicals as this may then transfer onto your garments during a wash. Again if you have any issues please don't hesitate to call us on 1300 369 744. Kind regards Bosch Home Australia.

Howdy. I'm not a representative of Bosch. I'd suggest you contact a retailer that sells these machines. In general, most front loaders have their own heaters to heat the machine to the right temperature you set.

Thank you

Hi Rachel, Thanks for your question. Our washing machine has an inbuilt heating element that heats up the water to whatever it has been set to. This particular model WAY32540AU can go up to 90 °C on the cottons program. If you need any more help, feel free to contact us on 1300 369 744.  Regards, Bosch Home Australia

Fantastic! Thank you. I have a wardrobe moth infestation and need to kill them at high temps!

Hi Carol H Cherrybrook, Thank you for your question. There could be a few reasons why you're not seeing suds. For example, the machine may not be taking the detergent. If this is the case, it could be the result of low water pressure. Approximately 10 litres of water per minute should flow out of the tap when fully open, so you may want to double check your water supply. Another reason could be the nozzles in the detergent drawer are blocked, preventing the detergent to get into the drum. If this is the case, then it's a simple fix. Just follow the below 'step by step' guide on how to clean the detergent drawer on your appliance and it should rectify the issue. • STEP1: Remove the detergent drawer from the washing machine by operating the middle lock and sliding it out. • STEP2: Allow the detergent drawer to soak in a wash basin and remove any stubborn residues with a cleaning cloth or small brush such as a toothbrush. •STEP3: Dry the detergent drawer thoroughly and slide the detergent drawer back into the housing. If none of the above seems to fix your matter, then we ask if you could kindly call us on 1300 369 744 (select option 2, ,be sure to mention your model number). We'd be happy to investigate this matter further for you. Kind regards Bosch Home Australia.

Not sure. Probably best to give Bosch a call and ask them.

Thanks for your answer Bomber P, I did call bosch and she wasn't sure, i think someone with the same washer needs to try it and let me know PLEASE, with the same settings, easycare and on 60 degrees.

I would have contacted one of the 7 existing reviewers then posted the outcome.

I have the same problem Vince! On Mix cycle. Maybe not as long as 5-10 min but def some pause there. And there’s still foam on the door after a cycle finishes. So I’m guessing it’s not really rinsing properly? I have a timer issue as well where the time goes down and goes up again all the time. So a one hour cycle usually finishes in 2 hours or sometimes longer. I’ve contacted Bosch warranty team and we’ll see what happens. I’ll never buy a self dosing washing machine again :(

Hi Bei Li, yeah i think they all do that, even ours always goes up in time when its low in minutes, it might go from 10 mins remaining to 36 for example, and like you im guessing theres too much foam left so the sensers are picking it up and doing more rinse cycles, but on the same token it says the self dosing gives the precise dosage which to me is a load of .... you can turn it off in each setting if you want, we did for some like the woolens and delicates etc

Thanks for your reply Vince! I hope Bosch is not gonna come back and say it’s normal for the timer to go up itself coz that means I’ll have to pay for the call out fee lol on the other hand, even if it is normal, it’s not very good if you have plans is it?? Expecting it to finish in 1 hour but takes 2! I thought high tech machines were supposed to make life easier. Ive tried turning the idos off but then my softener wasn’t even dispensed…looks like it’s only dispensed when idos is turned on. I’m very disappointed with this machine overall. Wish I could have my old Samsung back.

Hi Bei Li, Thank you for your question. Vince is correct, this is normal. If the machines pressure sensor ( which detects soap) or the turbidity sensors (which detects dirt) detects an excessive amount of either soap or dirt still in the drum, then the time will change. This happens as the machine will register, and add the additional time to ensure an optimal wash. You can read more information about this matter in your user manual. However if you would like to discuss this further please feel free to call our team on 1300 369 744. Kind regards Bosch Home Australia.

Hi Bosch, Thank you for your reply! But if I chose a super quick cycle that means I want it to finish super quick! If it takes one hour for a quick cycle to finish, then what’s the point? Is there any way that I can override this sensor system? As I mentioned, I tried turning idos off but then my softener didn’t dispense. Thanks.

By the way, even with all this time added, the result was not optimal. There was still foam residues left after cycle finished. I often had to run another rinse cycle on top of this already dreadfully long cycles.

Hi Bei Li, We urge to please call us on 1300 369 744, so we can discuss more in depth with you about the issue you're experiencing. That way we can determine if basic trouble shooting is not successful , if a service maybe required. Kind regards Bosch Home Australia.

Hi Alexandra, Thank you for your question. Excessive lint on clothes after washing may also indicate that the water pump filter is clogged. When that happens, the wash and rinse water with all that suspended lint drains too slowly and leaves deposits on wet clothes. Our recommendations is to regularly clean your washer filters before they’re full, Wash garments prone to attracting lint inside out, and Wash high lint clothes on a gentle cycle. If the issue persist please call us on 1300 369 744 (select option 1), we'll be happy to investigate further for you. Kind regards Bosch Home Australia.

Thanks for the reply. Water pump filter is clean. Will try and call by the number you provided

Hi Wayne O,  Thanks for the question regarding your Bosch washing machine. We'd like to help, if you contact our after sales care line on 1300 369 744. Be sure to provide your model number & we’ll investigate for you. Regards, Bosch Home Australia

way32891au. Yes you can do a 1600rpm only spin using the additional programs.