When taking my child's temperature the thermometer beeps twice (supposedly indicating an elevated temperature of 99.5) but the temperature shown on the display is 98.2. So I'm not sure if her temp is high or low. Any suggestions? Thank you
Hi I wonder if you can help, we have a Braun series 5 ear thermometer (IRT6920) This worked fine the last time it was used approx back in feb/March time however when I have gone to use it on my son today it is not working properly. When I press the power on button the screen just flashes on and off for approx 20secs showing all its display (batt strength, temp different each time it flashes and cap on or off symbol. I have replaced the batteries with brand new Duracell ultra power ones. Any ideas on how I can fix this please?
Go to any store and buy a new one . I hope this will solve your problem.
What a stupid, unhelpful reply!
can the sound be turned up?
The POS symbol keeps flashing when trying to take temp. I have tried to reposition and it still doesn't work. Any suggestions?
When I turn on the thermo scam it keeps blinking the green light and the screen shows battery ear plugs and 1888 f c . I can’t check the temp anymore. Any ideas?
Regardless of how many times I try to take my daughters temp If comes up with pos what can I do my daughter has cancer and needs temp checking regularly?
Hello, I have a thermoscan 1020, I have replaced the battery, the screen tells me it’s ready, when I take a temperature, it does not beep or give me a reading on the screen, I have reinstalled the battery as per the manual, any ideas on what may be wrong?
I dropped my New thermometer and It didn’t work . And I tried changing batteries also didn’t work. Any help?
What does the POS message mean? Ours just started displaying this message when we try and use it. Is it now rubbish?
Hi, this is a positioning error. Do you still have your instruction booklet? There's specific instructions about how to position the thermometer correctly. If you are still having trouble, I'd encourage you to touch base with our Customer Service support team who will be able to troubleshoot this issue with you. The number is Freecall 1800 655 841 during business hours, or email cservice@fgb.com.au. Kind Regards, Braun.
How do I turn the sound on? Mysteriously stopped beeping.
Hi DeeDee I'm sorry to hear about your experience. Unfortunately, this model isn't one that we distribute in Australia, and we are not familiar with that error. Outside Australia or for online purchases, you'll need to contact the distributor in your country (Kaz.com in most cases) or contact the seller you purchased from. Kind Regards, Braun Team.
when turned on I only have 2 lines and it will not take a temp. Any help?
No sorry
Please give our troubleshooting line a call on Freecall 1800 655 841 during business hours.
Dropped thermometer and does not turn on. Changed batteries but nothing turns on
Hi Michelle Give our customer service team a call to discuss on Freecall 1800 655 841 or email cservice@fgb.com.au. Kind Regards, Braun.
I was trying to change my thermo reading and the manual says to hold the power to do this ( c to f) and now the whole display flashes and displays the battery thermometer tip and temp
When I turn on my IRT 6020 , it show "0-3 3-36 36+" months menu , but my 6020 have no button to select it . How can I fix the problem , Some one can help ? Thanks a lot.
Hi Jason Where did you buy this thermometer? That model isn't one we distribute in Australia, and we're not familiar with that error. Outside Australia or online purchases, you'll need to contact the distributor in your country (Kaz.com in most cases) or get in touch with the seller you purchased from.
Kind Regards, Braun.
My thremoscan irt 6020 doesn't light up on the display when taking temperature. How do I make this happen?
Good afternoon Steve, Thank you for your feedback. We do distribute 3 types of Braun thermometers, however this model is not one my company distributes. It does sound like the product is faulty and if in warranty should be replaced for you. I would suggest contacting the retailer where the item was purchased for an exchange. Also the worldwide distributer for Braun may be able to assist (www.kaz.com.au). Kind regards, Daniel @ FGB Natural Products
Good day I have the 6020 and it turns on but the baby option is no longer available. How do I get it back?
Good Morning Lara, Thank you for your email. When do not carry that model however do have a similar one. It is advised to changed the batteries and clean the lens with an alcohol wipe before replacing the batteries and using a new lens cap. Failing this please don't hesitate to contact our customer service dept. on 1800 655 841 to discuss further trouble shooting. Kind Regards, Daniel @ FGB Natural Products
No matter what I do to my Braun ExacTemp IRT 6020 ear thermometer always says POS. I have tried a new cover, repositioning, and holding still. It still won't take a temperature it just says POS every time. Any ideas?
Hi Chelsea, The 6020 isn't a model we distribute (FGB Natural Products, the managers of this product review page). We distribute the 6030 & the 6520, and can advise on earlier models such as the 4520, but as they can all slightly differ we'd advise you to contact the manufacturer listed on your box or on the operating manual.
At a guess, it sounds like your thermometer has an error and you may need a replacement.
Kind Regards, Braun.
Hi
My braun 6020 showing pos.....How can I fix it?
Thanx
Hi there This is a "Postitional error" which means the thermometer hasn't been positioned properly in the ear. Turn on and off and try again using the positioning tips in your manual. If you have any further questions, our customer service team is available to help on Freecall 1800 655 841 during business hours.
Kind Regards, Braun.
I dropped my Braun Thermo Scan and now it double beeps when i turn it on and the green light flashes along with the screen flashing too. What can i do?
Hi Jessica,
Sorry to hear this. Give our customer service a call on Freecall 1800 655 841 during business hours or send an email to cservice@fgb.com.au and they will be happy to help you. Kind Regards, Braun.
i also have this problem, did you receve any instructions from the service?
I changed the batteries in my Braun thermoscan and now it won't turn on at all. I have tried different batteries but it still isn't working. Any ideas?
Hi Rebecca
Give our customer service team a call and they'll be happy to help you out with this issue - you can Freecall 1800 655 841 during business hours, or email cservice@fgb.com.au.
Kind Regards, Braun.
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