I have two lines and then it just blinks.
Hi Kristina H. Sorry to hear that you are having trouble with your thermometer. If you are able to reach out to our Customer service team at cservice@fgb.com.au they will be able to help with some troubleshooting, or next steps. Thanks Braun.
My Brain Thermometer IRT 6500 says Hi on the screen when I take a temp. any ideas?
My BRAUN 6500 says "LO" what does that mean?
Showing POS Error. How to fix this error?
Hi Sudha The 6500 is not a model that is distributed in Australia. We'd advise you to contact the retailer you purchased it from, or the manufacturer listed on the box. Kind Regards, Braun Australia.
How do you turn on the led Display light ? On a 6500 model
My Braun display screen light suddenly not functioning. What can I do to fix the issue? Any reset for it?
When I turn on the thermo scam it keeps blinking the green light and the screen shows battery ear plugs and 1888 f c . I can’t check the temp anymore. Any ideas?
Hi Judy It’s a system error and can’t be fixed unfortunately. We would be more than happy to do a replacement if within warranty and with proof of purchase. If you'd like to proceed with this, contact our Customer Service team on Freecall 1800 655 841 or email cservice@fgb.com.au. Kind Regards, Braun.
Do you have to add an amount of degrees Fahrenheit to the temperature?
Hi Steve, This particular model is not one that we distribute in Australia. However when taking the temperature you should not have to add or subtract any figure from what is displayed. Hope this helps! Kind Regards, Daniel @ FGB Natural Products
I just replaced the batteries in my Braun irt6500 and it won’t turn on at all now and I have tried the number you gave to the others but says it is disconnected can you advise? thanks
Hi Rick,
You tried 1800 655 841 and it was disconnected? It shouldn't be, as long as you're calling within Australia. But you can also try our reception, (03) 9542 0100. Sorry you had trouble getting through. Kind Regards, Braun.
Hi my Braun thermometer screen doesn’t work what can I do?
Hi Rana
Please call customer service to discuss and assess the fault, on Freecall 1800 655 841 or email cservice@fgb.com.au
Kind Regards, Braun.
My Braun was dropped on the floor and now won't turn on or make any indication of working. The batteries were replaced and it was left alone but nothing seems to be working. Is there any way to get it working again?
Hi Hadessa, give our customer service team a call on Freecall 1800 655 841 during business hours, and they can assess the situation & advise you. Kind Regards, Braun.
Do you get any assistance with this as this just happened to mine and desperately need it as my son is suffering fevers for 4 days so need it to monitor him.
Dear sir Our Braun thermometer IRT6500 was working perfectly. Suddenly it showed pos. What to do. 2 months old approximately.
Hi there, Braun's official Australian distributor does not distribute the 6500 model. Where did you buy it? You'll either need to take it back to your place of purchase, or contact the listed distributor on the packet. Sorry we can't help. Kind Regards, FGB Natural Products (on behalf of Braun).
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