Breville Nespresso Creatista Plus BNE800 Questions & Answers

Sounds like to machine does not work as it should. If it is under warranty call Nespresso for a return number and send it to the Bravo repair centre ( if you live in NSW). If it is out of warranty it will cost you for this and the continuing repairs that it is going to need. Best not but a Nespresso unless you are prepared to replace it annually.

Hi Kenny, have you tried ringing Nespresso? Their customer service can be hit and miss, but hopefully you will get someone who speaks good English and knows what they're talking about. They will run you through steps to check your machine and if none of that works, you can arrange to send your machine back to Nespresso for repairs at no cost to you if it is still under Warranty. You will have to securely package your machine (find a box the right size for machine and wrap your machine in bubble wrap, enjoy ...), attach the label that Nespresso sends you and take your machine to your local Aust Post store. Pump failure is a common problem with the Creatista Plus machines. Repair turnaround was fairly quick the last time I used it.

Mine steams from the bottom of the machine (after three years of use). Coffee goed fine, but steam is like old steam loc: steam evrywhere, and very hot too. seems the steam line is clogged or so. Anyone had this problem too? What to do?

Same problem

In my opinion none of the faults have been rectified and Breville simply don’t care. In our case we have had multiple machines - some replaced under warranty and all failed. The steam wand, the seal between the capsules and the machine and the heating element are all areas of concern.

Hi Neil. Thanks for your response. It’s a pity that the faults are still there as otherwise it seems like a potentially great machine. Almost bought one, glad I read the reviews first! Yes, it seems neither Breville nor Nespresso care, considering how many people are still complaining about the same issues. How frustrating for you guys!

Do you have the Instruction Booklet that came with your machine? Reset instructions are on page 22.

Hi Nicole, my Creatista Plus had same issues (milk not heating or frothing) after 3 months and it's just happened again - and the warranty expired 5 weeks ago. The first time it happened, I spoke to Nespresso a number of times to CSO's who weren't of much help, until I finally lucked onto someone who clearly knew the product and understood the issue. They recommended we send the machine back for repairs, they replaced the pump, and it worked fine after that (until now). Not sure why your machine is leaking water though. I would definitely be sending the machine back for repairs while it is still under warranty. Unfortunately you will only get a 6 month warranty on replacement parts. They may be able to supply you with a temp machine while your machine is in for repair, but when ours got repaired they didn't have any temp machines available (too many repairs on their list?). Certainly not ideal. Maybe you could ask the retailer if you can return your machine and get a refund?

Hi bronros, thanks for your reply. Sorry to hear you’re not having much luck since the repair was done. It’s just ridiculous, you spend the money on a good machine, you don’t expect this to happen so soon or at all. I continued reading the comments below and it seems that a lot of people are having the same issue and that’s as far back as 2 years. Surely you would of thought that they would of looked into this a bit better. I’m actually waiting for a manager from Nespresso to call me back as I said I wasn’t happy, and this is after speaking to them at least once a week for the past so long. I will also now push the fact that this is obviously an issue that’s been happening for a while. I didn’t buy it directly through Nespresso so spoke to the store where I got it and they want to push the consumer laws and send it back for repair, but again like your machine, will it continue to happen even after repairs.

YouTube video here that shows how to get into the machine external link 

Sorry I can't help... have you still got the invoice/receipt or any documentation. Maybe the store you bought it from has the serial number...The serial number on my Breville is on the bottom.

It's on the bottom of the machine

Hi, yes it is. Just keep turning the dial until you get to milk

Oh, simple as that!? Just bought one second hand and the grandkids want babyccino :) Thanks for the quick reply. Much appreciated

Hi, try calling Nespresso support, they were extremely helpful when my machine died

My Creatista is stuck in descale mode for the 3/4th time (I’ve lost count), as I write! An electronic issue (motherboard) maybe? Breville/Nescafe should be dealing with this issue in a responsible way! After the last fix, I thought they had permanently disabled the descale function, but no… I can only imagine how many obsolete Creatista coffee machines are sitting on the junk heap right now! So much for the current mantra ‘save the planet, CREATE less waste’ ethos!

1 is least froth, 8 is max froth. Froth = creamier coffee, try this thread for more tips external link 

I called Nespresso 1800 623 033 when my machine started to leak. They were very helpful and arranged repair.

I would not risk it

Thanks! That’s what my guts tells me. Cheers