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Coles Online

Coles Online Questions & Answers

2.0 from 1,447 reviews

59 questions from our users

ddd

dddasked

Online

When is myColes member number (5% off) applied to final checkout price?

1 answer
wingnut
wingnut

ask coles

Alan H.

Alan H.asked

Online

does an online order get packed at the local shop or at a warehouse

No answers
Abi H

Abi Hasked

Online

Did anyone who got charged twice for there online shopping get there money back?? I can see the amount I was charged has disappeared now but can’t tell if the money ever came back because it doesn’t show as a credit. Am tempted to call my bank to verify! Seriously never ever doing Coles online. Sticking to Woolies!!!

5 answers
alan
alan

yes after about 14 days, Woolies are worse they can take anything up to 21 days to refund

Abi H
Abi H

Omg really I’ve actually had no issues with Woolies, I’ve always gotten back refunds within 2-3 days but I’m so scared to do another Coles online because of this new system agh

wingnut
wingnut

coles & woolies have changed their banking system it takes about14 days for coles to refund & around 21 days for woolies. the system is stupid if you go in store & purchase your items & you are overcharged you receive your refund in your account in 2-3 days. if you order on line your refund is processed by head office accounts Not the store.

Louisa

Louisaasked

Online

Why can't you order from the Coles online catalogue. When I click on an item it does not add it to my order. It happens all the time. Why have an online catalogue if you can't use it. Have rung every time nobody seems to know what to do. I can only physically get to the shops every fortnight with the community bus so on the off week on do my shopping online.

No answers
Oddie

Oddieasked

Online

Do you want people to report these business practices to ACCC?
What your online portal is doing is unfair to people who CANNOT go in store, we in good faith use your service to be able to curtail the spread of C19 or other health related issues yet all we get is a subpar service, why?

2 answers
bon
bon

That is what I am doing today...I have given Coles every opportunity to rectify this problem and have been met with disdain and aggression from their Customer Service. PayPal deemed their practice unacceptable and outside their guidelines and refunded me the entire amount of my order

Oddie
Oddie

Coles should not be allowed to have a store online if they cannot simply fulfill customer's orders.
Don't advertise quantities when you cannot meet the customers requirements especially when you state you have items in stock.

I hope you get a favorable outcome.

Brian

Brianasked

Online

In my recent "click and collect", I received two very bruised and inedible bananas and a two litre tub of Peters vanilla ice cream which was leaking and obviously unfrozen. What action can I expect from Coles? Order # 103536332 Picked up: 8.7.2020 11.00am.

3 answers
Brian
Brian

In my recent "click and collect".....inedible bananas and unfrozen ice cream. What action?

Brian
Brian

What's happening?

I.P. Daily
I.P. Daily

Please hold onto the items until Coles contact you

SFB

SFBasked

Online

Why do you keep increasing the delivery fee? I've always been happy to shop online with you ..the drivers ALWAYS deliver within the allotted time, they have always been really lovely men with a smile & extremely helpful ....BUT..going from $4, to $8..now $12 delivery fee in a matter of a few weeks, is deployable!! I'm an aged pensioner, find it difficult to drive over 50kms to nearest Coles, & also don't want to compromise my health by this pandemic and prefer to social distance myself from the rest of the public.

2 answers
bill bayley
bill bayley

You have a valid point... Have you contacted Coles & asked them. Coles wont respond here

Kandice F.
Kandice F.

Coles doesn't care they won't respond anywhere.

Janet N.

Janet N.asked

Online

Could you tell me what should I do with all the bags that comes with my delivery the delivery person use to take them but with this virus they don’t,
Thankyou

No answers
Kirsrty holbrook

Kirsrty holbrookasked

Online

i was asked to sent pics of the expired meat i recieved what is the exactly email

No answers
Richard

Richardasked

Online

Why are coles RIPPING OFF the vulnerable people by charging more for deliveries?

3 answers
george
george

have you asked Coles

Richard
Richard

George, you missed answering a couple of queries. Yes, I did send email with query but no reply. Herald Sun also had a comment about it one day last week. No comment from Coles.

Kirsrty holbrook
Kirsrty holbrook

no answer but they always deliver rotten meat if you can even get protein under 45$ zero fresh seafood zero bakery items and over priced veg with farmers bragging about dumping their crops

Jack T

Jack Tasked

Online

Why can’t crumpets be ordered for home delivery??

1 answer
george
george

dont know have you asked Coles

christine

christineasked

Online

i am a coles COPS eligible shopper. delivery expected wednesday 22nd. but i could not check out, i rang and chicken and frozen prawns one zucchini and more had to be removed. phone lady said they had an x beside them. but on website they were available. i rang three times first a gentleman whom i could not understand and he had no idea what i was talking about. second a young lady who tried to help she got confused when my not large list shrunk, and went to ask someone. buy the time she came back i had deleted everything and was getting upset. so i tried again had to ring again got another lady she spoke with some one and asked me to log in again. i did ordered one whole chicken it was available. no couldn't have it, tried chicken thigh fillets no could not have it. she said something about priority not being aloud chicken and seafood. now i was upset so i asked her to stay online to see if i would be able to check out. she did and i was able to go through the checkout process. no protein this fortnight. i dont understand this. if a product is available on website and product limits adhered to, why. anyone know. i am very confused and yes stressed. christine 20/4/2020

No answers
Kirsrty holbrook

Kirsrty holbrookasked

Online

Some adjustments need to be made to your trolley it wont allow e to buy anything

4 answers
Kirsrty holbrook
Kirsrty holbrook

i asked in email and my monday order was cancelled and the savd trolly was removed and anything i try order is Some adjustments need to be made to your trolley.. and it doesn't say what

George1953
George1953

Try phoning them 1800455400.

paulkacz26
paulkacz26

Have you had any luck with this issue. my wife is still having trouble with "Some adjustments need to be made to your trolley"?
Thankyou

Louisa

Louisaasked

Online

Is there anywhere you can say that you do not want a substitute/s when you order your groceries .

3 answers
George1953
George1953

The other place have that option I don't think Coles do.
Most of the time my substitutions have been suitable, at times generous and on the odd occasion totally unsuitable in which case they credited me and let me keep the item.

Louisa
Louisa

It would be better if they had a place where you can say you don’t want a substitute. I got hamburger buns in place of Turkish rolls which was no good to me and also hotdog rolls in place of bake at home rolls which were also no good to me.

Dina
Dina

I’m curious as to how a customer who orders one thing gets something else that they never ordered.
I think Coles legally should fix & resolve this by complying by the / our Australia. consumer law .. ACCC..
FYI A consumer has a legal right to receive what they paid for.
A consumer should not be in this unfair & unclear & confusing poor customer service.
Coles must fix this error instantly and apologise for any inconvenience & their lack of ability to give the customer what they paid for.
Sounds very deceptive ..?
Again I have to ask since when do consumers pay for a product ! But do not receive that product that they originally ordered ! Since when does Coles decide that they will not do the correct customer service professionally.
Customers pay for a service
The service provider by law must provide the service that was paid for accurately and professionally.
Nothing less will do!!!
This must be reported to consumer affairs .. department of fair trading ...
Coles are not above the law!
Since when does someone pay for a service ! A product & does not receive the exact product that they paid for ...
What is going on here ?

Louisa

Louisaasked

Online

Is there anywhere you can say that you do not want a substitute/s when you order your groceries .

2 answers
Jo McD
Jo McD

Yes there is a box to tick for selecting substitutes when checking out .

Louisa
Louisa

Thank you

xxx02

xxx02asked

Online

im a pensioner 67 im vulnerable of this corona virus i have opened an account for logging in but it says i need and aged care no i have bad lungs and nutrepenia so do i go hungry i need groceries deliveries

4 answers
Carolina
Carolina

I have no idea...

george
george

ask coles, i dont know why you would be asking here for

George1953
George1953

They accepted my word for it but I did read somewhere you need to provide a pension card number.

Maureen W

Maureen Wasked

Online

Can you get Fly by points with Coles online?

1 answer
Bec
Bec

You sure can, if you have an account already you log in and go to where it has your name on the panel on the right. His will bring up all your details and there is a space for you to place your fly buys details

Maree S

Maree Sasked

Online

When I try to put my aged care number in the coles priority form, it will not accept more than 6 numbers and I have 7 numbers?

3 answers
Fired Up
Fired Up

Ask Coles

sam
sam

contact Coles

Maree S
Maree S

I have sorted it out now thank you

Philip

Philipasked

Online

I am nearly 60 with heart disease and scarred lungs, but do not appear to meet the limited categories Coles seems to be using to define vulnerability to this virus for its priority delivery service. Am I misreading the availability of the service for vulnerable members of our community?

2 answers
Fired Up
Fired Up

Possibly

Maggie W
Maggie W

I'd make contact with them on their support page and tell them your story. We found them to be very helpful. Because I'm older than you it was very easy and all I had to do was give them my birthday. I'm sure they will help you. They will have read this reply so will probably be ready to hear from you. Good luck.

Josephine J.

Josephine J.asked

Online

Do Coles Bassendean deliver

1 answer
Fired Up
Fired Up

No

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