DeLonghi Nespresso Citiz Questions & Answers
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Can you do cappuccinos
Hi there! Thank you for reaching out to The De'Longhi Group on product review. On this model there is only two coffee functions which are Espresso and Long Black. If you were looking at doing a cappuccinos, you would pour the espresso shot and heat/foam your milk in the Aerocino milk system.
How do you descale?
Dear Jacob,
Please see below how to descale your appliance:
external link
Thank you
DeLonghi Team
Im looking at buying a new frother. What model number fits
Please Ask Delonghi, not a disgruntled purchaser, cheers.
Hi Sarah,
Thank you for contacting DeLonghi Group.
We recommend for all spares to contact the Nespresso team on
1800 623 033
Thank you
DeLonghi Team
Please I need a dip tray fro 265 EN, where can I find accesories for this coffee machine
Dear Rima,
Please contact Nespresso direct for all spare parts and support on
AU 1800 623 033 NZ 0200 352 222
Thank you
DeLonghi Team
I have a Nesspresso Aeroccino frother. Unfortunately once started it doesn't stop and cut off when the milk is hot!! Any pointers to what needs to be done? Thank you in anticipation.
Not sure if your frother works same as mine. My frother heats milk then continues to froth up milk for a while before it stops. Make sure little removeable frothing ring in bottom is fitted and working properly.
Excessive amounts of Water keeps leaking into the pod tray. How can I stop this.
Always flush after use. Otherwise not sure why you are getting water leak. May be faulty. Mine does not leak.
You can't the quality of the machine is crap. This is deemed t be "normal" usage
Is there a way to stop frothing the milk ? It gets to frothy and I don’t like it !! I know i can microwave the milk ! But any other option
I am not sure if this will work you could try taking out the centre spindle and removing the wire ring, try to see if that will work, the milk will still heat but hopefully without the froth. Let me know how you go with it.. Jill...
Hi I need both lids for this machine the milk lid and the water lid
Yes you can buy new lid for frother for, about $6 and a new tank for $7..Don't think they have a seperate lid for tank.Go into the Nespresso sight and check under accessories, the jug is currently out of stock. Myself I do not use the lid on my frother I think you get more air, and a better froth, my lid is currently in my kitchen drawer. I fill the frother so it compelely covers the whisk, works great with or wihtout a lid, every time for me. Also mentioned it to my friend who also now froths without the lid, try it, still works great., just do not overfill it....
Can I use Moccona pods in this machine?
Does the Nespresso Citiz take L'Or pods?
Yes
My coffee pods aren't perforating. How can I remedy please?
My Citiz machine has suddenly started to send as much water and coffee into the used pod container as into the cup . Can you please advise what the problem is. This is the second Citiz that I have had , the first lasted many years and I have had this one about 2 years I think. Regards, Neal.
Nespresso delonghi coffee pod machine pours into the pod chamber and leaks underneath the unit. It has been descaled and still leaks
I have not used my Citiz for approx 6months, now after deciding to use it again it makes a quiet humming noise (not the usual loud running noise) and is not sucking up the water. I cannot dismantle, as the screws are round, to have a look and clean everything within. Please any help would be awesome as I'm ready to throw the thing.
Where do I put the water in?
Our Delonghi Nespresso coffee machine is leaking ,don’t know what to do
Depends where the leak from and how bad. The only time ours leaks is when there a build up of water
I have had my machine packed away for about 18 months and now the water will NOT come through. The machine is about 8 years old but has not been used much. Can you tell me if I can fix this.
I have had my machine packed and stored for around 18 months. It has not been used a lot but the water will come through can you please advise how to fix this problem or will I have to replace it. I have had the machine for about 8 years with not much use
What capsules can i use
Any from Nespresso and also all the ones from the supermarket that are labelled “Nespresso compatible” / which is 90% of the capsules on the supermarket shelf
As AJS said there is a vast selection of Nespresso compatible pods available. Harvey Norman sell the Podista range which includes hot chocolate pods.
Hi bought the Vittoria coffee pods which say they are Nespresso compatible however my machine doesn't allow to close the lever? Any tips?
How to make a coffee
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