Hoover Dog & Cat 5016 Questions & Answers

picture in profile of part I need answer on

Hi Noelene, We have sent you a message, please reply with more details and photos of the parts so that we can provide further assistance. Alternatively, you can take the machine into your nearest Godfreys store for assistance from their staff. Regards, The Hoover Team

2 silver pieces v shaped. how do i send photo?

Hi Noelene, Thank you for responding to our message with the photo. We have responded to you through the message. Regards, The Hoover Team

Same question from me so where do they fit into please ? Or where can I download an assembly diagram from for the vacuum head which will show it please ? Thank you.

it goes in the same place and before the main filter which is part of the bin you remove

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Hi Renee, The foam filter is at the back of the machine facing toward the machine. The white filter is placed on the outer. Hope this helps.

Regards, The Hoover Team

Hi Paula, This light is indicating that there is a blockage in the machine, blockages can occur in the head, rod, hose and filters. We would also recommend to check if the filters are due for replacement, it is recommended to replace them every 6-12 months. Regards, The Hoover Team

I know exactly what you're talking about because the same thing happened to me. I would definitely put this down to bad instuctions in the manual. Here is how to fix it: 1. Push the red button on the top (the one closest to the word "Hoover". Turn that part of the vac. cleaner upsidedown. At the bottom of the filter push the black square piece, which will release the top (remember, it's upside down). Tip the dirt out. You will think you have emptied it, but in this next step you will get the shock of your life when you see the amount of dirt is still there. It helps to do this part anywhere where there is no carpet & wearing gloves. THE FIX: Inside the part that you just emptied, on the right side inside the empty section (the filter part is facing you) there is a round black tube-like structure (this why you are wearing gloves). Put yout hand around it & turn it to your left (anticlockwise). At first, it might be tight (mine was) so I just turned it harder. Pull it out & watch the dirt fall out. Amazing how much dirt is still in there, 'ay? Put the black tube back in, turning it to the right (clockwise). Before closing it, take the white filter out. If the colour is tan or brownish, the filter is really dirty, so clean that as well. You can scrape the dirt off with your hand if you like. If you think there is a piece of thick tan spongy thing, it is just another load of dirt. Place the filter back, close the top of the dirt holder, canister, or whatever you want to call it. Place the canister back in the vac cleaner. Plug it in & turn it on. The light should go off. I'm not sure which "max" you are talking about because I haven't got the manual in front of me. If you are talking about the large red button on the top, turn it all the way to the right. It is noisy, but the machine will have more power to pick up more things. I assume that would depend on how thick your carpet is, but you definitely wont need to put it that high if you are picking up things on a non-carpeted floor. Before you vacuum, pick up small things off the floor (paper clips, paper, etc.). I have heard that kitty litter that has been tracked onto a carpet can actually clog & even break a vac. cleaner. I use the catlux litter in the purple bag (Woolies + Coles) that is actually tiny chips of wood. It's also soft on their little paws. I wouldn't take the chance of vacuuming up crystal litter, but you can if you want. With all other vacuums I've used, vacuuming up the litter I use, was impossible. I put this down to an old shaggy carpet, but the carpet wasn't the problem, the vacuum cleaners were. Miraculously, this vac. pics it up perfectly without any problem. I personally think that the problem using this vac is the instruction manual. Maybe it was written by someone who never used it or maybe never even vacuumed before, but cleaning out the dirt instructions are really terrible. People who write manuals should have to use them first. Well, that's what I think anyway. NOTE: I wrote this as I cleaned my vac to write this answer, so that I could tell you exactly what I was doing. I hope these instructions are clear. If you need any further info. just let me know. If I can help, I certainly will. Cheers!

Thanks. I'll give it a go.

A big thanks to you Rainy for mentioning the black cylinder filter! I bought this vacuum early 2021 and I've also had the suction be an issue. I even wondered if the black sponge filter was maybe packaging. I was looking up buying another set of filters (or two) so I could at least complete vacuuming my small apartment in one go. Nowhere in the instructions does it mention removing the black cylinder filter. Nowhere does the manual mention the red light or its purpose. Even the power knob isn't labelled with "min" and "max". For a product that's been around for a few years now, Hoover don't seem to be in any rush to take customer feedback and improve their products... not even their on-line manual.

No.

get in touch with your nearest Godfreys they will help you with this.

godfreys

Godfreys at Coffs Harbour got mine from.

Here is a link to see if they are abvailable for $20 online but I think you have to go to the store:-

external link 

Thanks Mate