Dyson DC23 Questions & Answers
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If i have a DC23 motorhead can you put a DC23 motor in it will the foot work
I love my DC23 and have had it for years! Yesterday, the motor brush, which is absolutely clean, has stopped working. When I turn on the vacuum cleaner it starts for less than a second and stops. If I press the red switch it does the same thing : starts for less than a second and stops. Looks like a power supply problem, I want to fix it, what can I do ?
If it’s electrical call an electrician but first pull it apart and clean out the dust and dirt. You have nothing to lose as it doesn’t work now
When my DC23 motorhead started to regularly cut out, the problem was not in the head, but in the wand, where the power connects (plugs in) to the head. There is an access port there on the wand, with 2 torx screws, that exposes 3 wires (black/red/blue) to the head connector. My red wire was broken, but making enough contact to fire up the motorhead in short bursts.
Does this vacuum cleaner have a blow out
Thank you for reaching out. The DC23 isn't able to blow air from the machine though so we can best assist with your query, we would kindly ask to get in touch with our Dyson Experts via Facebook Messenger, Live Chat or phone and we will only be happy to help further. You can find our contact details here: external link
What do the different heads do for the dyson dc23? We have a low profile contact head which is broken. We want to replace the head just not sure what they are all best for.
Due to the age of the Dyson DC23 machine, some parts are limited. To help you find the right floor tool for your home and confirm their availability, we would kindly encourage contacting our Dyson Experts via phone or live chat. You can find our details and chat links here: external link
The beater bar will only work for a few minutes ,I have spent an hour clearing all the hair from the bar ,and when I try it again it still only works for awhile .I found if you lift it off the carpet as your bringing it back it doesn’t stop .I have always thought it was a bad connection with the red on off button please help
For best assistance, we would kindly encourage getting in touch with our Dyson Experts via phone, live chat or Facebook Messenger, you can find our contact details here: external link We hope to hear from you and look forward to assisting.
I have a DC23 Motorhead cannister and the power bar turns off constantly. I have cleaned it and it still happens - does it have a belt that needs to be replaced?
The Dyson DC23 Motorhead doesn't have any belts in the head that need to be replaced. For best assistance, we would encourage getting in touch with our Dyson Experts who will be happy to assist with troubleshooting. You can find ways of getting in touch here: external link
We hope to hear from you and look forward to assisting.
The DC23 motorhead does have a drive belt that does wear out but it is not offered as a service part. At one point I saw some advertised in the USA but they were about USD$45.00 each. With some skullduggery you can get the motorhead apart but obviously Dyson would rather sell you a new motorhead, however I believe the genuine ones are now obsolete from Dyson.
Where can I turn off the brush bar on my DC 23 Turbinehead ?
I Have the Dyson DC 23 . As I understand there is a difference between the motor head and the turbine head. How do i tell which on I have?
If you own a DC23 Motorhead, on the cleaner head itself, there will be a translucent red button on the head. This button, which when pressed while the machine is operating, will turn the brushbar on and off.
We hope this helps, but if we can assist further, our Dyson Experts are available via live chat, Facebook Messenger and phone and happy to help. You can find our contact details here: external link
Thank you that’s exactly the info I needed to work from. Turns out the 3 pin connection at the arm side has broken. Can we replace the female connector soccet?
So we can further assist, we would encourage getting in touch directly with our Dyson Experts.
You can find links to our live chat option, as well as our helpline number and hours here: external link
Dear Sir/Madam
I purchased a replacement Low Profile Contact Head part for my Dyson DC23 Allergy Vacuum which has just broken., the small grey part which allows you to swap the head from tile to carpet has snapped, the same thing happened on the original part.
I notice from the reviews below that these parts come with a two year warranty and I only purchased the replacement on the 21/05/20 directly from Dyson which means it is still within the warranty period. Can you please confirm you are able to issue a replacement part, I have provided evidence below of my original order:
Dyson Vacuum Spares - Order Update 5516 Order ID: 5516 Date Ordered: 21/05/2019 Your order has been updated to the following status: Shipped Product Price Total Dyson DC23 Low Profile Contact Head Tool, 914867-01 Model: Dyson DC23 Allergy, DC23 Animal £39.99 £39.99 Dyson DC23, DC32 Pre Filter Model: Dyson DC23,DC32 £7.99 £7.99 Sub-Total £47.98 Free Shipping £0.00 Price includes 20% VAT £8.00 Total £47.98 Thank you in advance.
I
Are there differences other than attachments between the DC 23 MotorHead and the DC 23 AnimalHead?
My Dyson DC23 motorised head has stopped working suddenly and there is no replacement head available I'm told by Dyson in Sydney. What happens to this vacuum cleaner now ? The machine itself is not broken and works on hard floors with the appropriate head, so now I need a new vac... do Dyson recycle all the parts of this vacuum cleaner as someone told me ? Seems like planned obsolescence, doesn't it?
While we have provided support and service for the DC23 since its launch back in 2009, our range of technologies has greatly advanced. While we are still able to provide support, the tooling required to manufacture parts for this machine is wearing out and we are not able to continue manufacturing parts or performing services, hence this machine is now considered a retired machine.
Dyson do have an offer for owners of retired machines and recycling the machine is something we can certainly assist with. For further information, please email auaskdyson@dyson.com and our Dyson Experts will be happy to help.
There is a blockage in my hose. Can I separate the hose from the rigid arm of the vacuum?
The telescopic wand of your Dyson DC23 Motorhead is fixed to the hose and unable to be removed. Should there be an obstruction in the hose, we would encourage unclipping it from the side of the machine, and from the machine side, push something firm yet flexible (such as a dry piece of poly piping) through to dislodge the obstruction.
We hope this helps, however if we can assist further please don't hesitate to get in touch with our Dyson Experts on 1800 239 766. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Am I able to buy a non motorized carpet head for my dc23? I know that I can turn the turbine head off but it is heavy to push.
Apologies for any disappointment, however we no longer have any alternate heads available for the DC23 Motorhead. If you are finding your machine hard to push, we would encourage getting in touch with our Dyson Experts on 1800 239 766. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST. Please call at your convenience with your machine handy.
Hi, my Dc 23 Motörhead spins fine or a hard floor surface Or if I lift the head off the ground - but as soon as you put it on a rug or carpet it stops spinning. The power head & barrel are very clean there are no obstructions. Is there a right or wrong way to put the brush (2 sections) in , does this make any difference? Can someone give me some advice please. Julie
If this is happening, it sounds like the head of the machine may need to be replaced. Please be assured the brushes will only fit in one way to make putting them incorrectly very unlikely. We would encourage giving our Dyson Experts a call with your machine handy on 1800 239 766. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
We look forward to hearing from you and assisting.
Is the filter in the DC23 a HEPA filter?
Most DC23 machines sold in Australia came with a HEPA filter as standard, the only one without was the DC23 Contact. We hope this helps, but if we can assist further, our Dyson Experts are available via auaskdyson@dyson.com and happy to assist. If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Hi I have a dyson DC23 and it stopped working I checked everything and determined I needed a new motor I bought a new dyson original motor on it's own without the bucket and proceeded to replace it however I couldnt disassemble the small white plastic cooling part that's on top inside the bucket as its attached by some strange nut not a screw If I bought the whole motor bucket assembly it would have been easy I need instructions advice how to remove that small cooling part so I can assemble and fit the new motor into the old bucket so I can then fit it back into the vaccum Thank you for any help
To ensure electrical work is done safely, we do apologise for any disappointment, however we don't provide motor fitting instructions. We would encourage getting your machine serviced by a Dyson technician if the motor needs to be replaced. Just give us a call on 1800 239 766 with your machine handy and we will be happy to book this in. Our Dyson Experts are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEST.
Can i wash the head of the Dyson turbine head ? I wanted to flush out all the dust stuck in there because it's not sucking or picking up any dirt/dust . Thanks
We wouldn't recommend washing any part of the Dyson Turbine Head, as this can cause damage to it. If your machine isn't working as you would expect, we would encourage running through the troubleshooting outlined here: external link
Should we be able to assist further, please don't hesitate to get in touch with our Dyson Experts via auaskdyson@dyson.com. We are only happy to help.
Can the filter on the turbo head be cleaned. Peter
The mesh on the side of the turbine head can be cleaned by brushing it with the dusting brush included with your Dyson DC23, or a soft dry cloth. We hope this helps, however if we can assist further our Dyson Experts are available via auaskdyson@dyson.com and happy to help.
My dyson won't turn on the last time I used it, it was fine but doesn't work today. Any help?
We are sorry to hear about this and would encourage getting in touch with our Dyson Experts for further assistance. If you could please email your details and the serial number of your machine to auaskdyson@dyson.com, we will be in touch shortly and happy to assist.
When vacuuming tiles for a short period of time our low profile contact tile/carpet vacuum head starts sticking to the tiles. Does the head need to be replaced due to wear? The bristles doesn’t not appear to be worn down and there appears to be nothing noticeable wrong with it? Vacuum is a number of years old without issue until now.
Hi Kat,
Thank you for your question. We'd kindly ask you to please send some photos of the underside of the head through to auaskdyson@dyson.com. We will be able to tell if this requires replacement or if there is an easy fix.
- Sam
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