Dyson DC37C Questions & Answers
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have a dc37c and the wheels on the floor tool are jammed up with hair,is there any way to remove the wheels and free them up
have a dc37c and the wheels on the floor tool are jammed up with hair,is there any way to remove the wheels and free them up
I need to replace the filter for my DC37C, I can only find replacement filters with the code DC37 is that the same?? Thanks
Hi Mel, At the time of writing, we have a limited amount of internal stock of the prefilter for your machine and it is $25 AUD. If you would like us to place an order for you, please contact our Australian customer support team, our contact details are found here: external link
I recently replaced the motor in our DC37C vacuum cleaner. The problem I had was I couldn't get the post hepa filter out. There were two white tabs which I believe are instrumental in removing the hepa filter but I tried everything and nothing worked. I would like to replace this filter as the machine now emits a burnt smell due to the previous motor burning out. Hope you can help. Dave
I have dc37 when I put the switch on ,it starts and stops start stops can you tell me what is the problem
Hi Carole, thanks for reaching out. If you wish to discuss your concerns, please reach out to our experts for support: external link Email: auaskdyson@dyson.com
Hi there, does the DC37C have a HEPA filter? And if so how often should I be replacing it? Thanks
Hi R S. Dyson DC37C™ has two filters, one's the washable filter which fits into the cyclone above the clear bin - which should be washed at least every 3 months, and allowed to fully dry for at least 24 hours. There is a HEPA filter inside the main body, it's designed to last the machine's usable lifespan. Due to its proximity to the motor and electrical components, the HEPA filter can only be accessed or replaced by a Dyson technician during service.
To discuss your machine, please reach out to our experts for support. Contact page on our website: external link Email: auaskdyson@dyson.com
Hi there, does the Dyson DC37C have a HEPA filter? And how often should I be replacing it? Thanks!
Hi my dc37c vac needs a turbo/power head, what will fit this please
The floor tool and spare parts for your DC37c can be found and purchased via our website at: external link . Alternatively, please don't hesitate to get in touch with our Dyson Experts via Facebook Messenger, Live Chat or phone and we will only be happy to help. You can find our contact details here: external link .
I have a Dyson DC 37 vaccum. It seems to be getting louder and louder. nothing is plugged in any hoses and it still works. the noise seems to be coming from the back part of it. by the motor. Almost like a high pitched squealing. Any help?
This is certainly not what we'd expect and would encourage getting in touch with our Dyson Experts for assistance. You can find our details and chat links here: external link We hope to hear from you and look forward to assisting.
My DC37C is pushing air out & not in? I have had & used it for several successful years. Can someone advise as the auto promts for assistance on the Dyson website do not accommodate.
If you have a turbine head on your Dyson machine and the turbine head is blowing dust around, there is most likely a blockage within the turbine head itself. We recommend to remove the brushbar using a ten or twenty cent coin to twist the cap at the end of the cleanerhead that retains the brushbar counterclockwise (as shown here: external link . Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleanerhead and clear out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine.
This should help, however if it doesn't or you don't have a turbine head on your machine, we kindly encourage contacting our Dyson Experts via phone or live chat. You can find our details and chat links here: external link
how much a dc37c motor cost?
Should you believe the motor in your Dyson DC37 needs replacement, we kindly encourage contacting our Dyson Experts via phone or live chat. You can find our details and chat links here: external link Should servicing be provided, we can book your machine in to a Dyson Service Centre for a no obligation quote.
We hope to hear from you and look forward to assisting.
How many filters does a DC37C (Origin) have. Thanks.
Two that I had wash
Hi If the Dyson DC37 C is discontinued,I’m after a power head. Which one would be suitable Thankyou Faith
Hi Faith, Thank you for your question. Please be assured we still provide parts and servicing for this machine. Please reach out to our helpline via phone, live chat or email through external link for assistance in placing an order.
Hi , Can I use a turbine head of DC 37 to vacuum the hard wood floor? Chau
Once the spinning brushes are turned off (either by pressing the red disc on the side of the turbine head, or pressing the silver button on the handle depending on model), you will be able to use it on hard floors.
If we can assist further, our Dyson Experts are available via auaskdyson@dyson.com and happy to help.
If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
I have a Dyson 37c. It turns on fine and produces significant suction from the intake, but when I attach the cyclone barrel there is no suction and I only hear what sounds like a ball inside the machine get sucked up and block the air flow. The tubes, head, filters and cyclone have been completely disassembled and cleaned, so the issue is not blockage. Any ideas?
This sound from in the ball indicates the machine's safety release valve is being triggered which is due to the machine's airways being restricted. Understanding you have gone through troubleshooting, we would kindly encourage checking this video here: external link
This should help, however if we can assist further our Dyson Experts are available via auaskdyson@dyson.com and happy to help.
If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
I bought my DC37C in June 2017. Today it just stopped and there was a faint burning smell emanating from it. I have only timber floors and a few rugs and no pet hair. I want to know if it is fixable? I'm very disappointed, as I really thought a vacuum would last more than 3 years
Thank you for your question. This sounds highly unusual and we'd like the opportunity to look into this for you. So we can assist you further please send through an email to auaskdyson@dyson.com with the serial number of your machine and one of our experts will be in touch as soon as possible.
We look forward to hearing from you.
Switch is not turn on since last week
If your machine isn't powering on, we would encourage getting in touch with our Dyson Experts on 1800 239 766. Our helpline is available Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm.
Please just give us a call at your convenience with your machine handy. We look forward to assisting you.
Hi i have a dyson dc37 that I truly liked alot. I have had it for a few years now and it always worked well until the other day when it all of a sudden made A weird noise and a burnt smell followed very Quickly. Before I could react it had shut down. I'm an electrician and I knew it smelled like the motor. Since the warranty was up I took it apart and was surprised to find that the nut in the center of the engine had came loose and had been bouncing around in there until it jammed and did its damage. Is there a way that I can get another motor? I'm willing to change it out myself. Any help would be appreciated. Thanks. Ken
Should you wish to purchase a motor for your machine, this can be done once our Dyson Experts have sighed your electrical credentials. Please forward these and your query to auaskdyson@dyson.com and we will be only happy to help.
Hello, Our carpet head attachment has been working well until today. When we start the machine, it will start spinning for about 2-3 secs and then stop. Even as we let it run, it wouldn't do anything. We have cleaned out all the hair and there are nothing blocking it. Last time we used it, it would do the same thing, but after shutting off the machine and starting it again, it will start spinning fine. However, today, it just wouldn't spin except for the first 2-3 secs. Could you help us with this?
We will only be happy to help get this sorted. So we can give the most accurate information and run through diagnostics with your machine, please give our Dyson Experts a call on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
We look forward to hearing from you and assisting.
DC37C Dysonhas been great until today when once you turn it off it makes a strange sound. The pressure when you remove the head is pretty good but place it back and suction is a little weaker. I've checked all possible openings for blockage but none. The only sound is place your hand on the hose to suction then remove and turn off, and that's when the strange sound eventuates.
This can indicate a blockage somewhere else within the machine. We would encourage running through the troubleshooting outlined here: external link Hopefully this should help getting your machine working as normal, however if we can assist further, our Dyson Experts are available Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST on 1800 239 766. Please just give us a call at your convenience with your machine handy.
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