Electrolux Twinclean Questions & Answers

Did you find a solution yet Robert? My Electrolux does similar. Sometimes (more often than not) If I plug it into the mains the motor starts immediately and surges. The switch on the machine won't turn it off only the switch on the wall socket.

Hoppy, if I were having the same trouble as you -- (and I was) I would buy another type of cleaner -- I bought a Dyson -- and count your losses as mine has done the same thing again, after I gave it away to a friend after I had paid to replace the power head/handle, which cost me $104 my Friend tells me it is doing the same thing again.

I would never buy another Electrolux product even though up till this I always bought them.

Ours will turn off randomly and often. We used heavy packing tape around around the hose where the flexible hose attaches to the solid plastic piece that inserts into the machine. It seems that when this bends too much the power would turn off. Not sure, but it works.

the two pins where the hand piece joins the extension tube carry the current for the power head, the sockets can move and you get an intermittent connection there. The plastic is very fragile too. So inspect the two connectors at either end of the extension tube first.

I am having same problem - did you solve it?

No , they have just straight wired it , so switch on and off at power point .

I’m having same problem with a Cyclonic twin clean. Worls for a few minutes, switches off, and i need to wait 10 mins before turning back on, trying again, only for it to same thing.

As I said they straight wired it ,but was hard to use . Puchased another vac cleaner.

Ours will turn off randomly and often, but turns right back on. I think the wiring in the hose goes bad and if you bend the hose in the wrong way, it turns off. We used heavy packing tape around the hose where the flexible hose attaches to the solid plastic piece that inserts into the machine. This added stability and worked.

Hello Celine, You may have the rear blue HEPA filter installed incorrectly. Check this by removing the white latches below the removable barrel to take out the white cover, and flipping the blue filter the other way around and reinstalling the white cover. I hope this helps. If it doesn't resolve your issue maybe try fiddling with it a little more, or calling Electrolux.

Tony

Hello Bob, I have not experienced what you have described with my own twinclean. However, from what you are describing it seems like there is either a blockage still within the machine or the machine has an electrical fault with it. Have you checked whether theres a blockage in the machine?

In the main body, lift out the 2 cylinder filters. This will reveal a grey tab. Pull on this to remove the small door. Then look inside the cavity to see whether there are any materials stuck there. If there is, remove them. After this do the reverse to put the machine back together. You might want to also check for blockages elsewhere on the machine such as the: wand, motorhead/vacuum head, hose, hose inlet, cone shaped thing inside the dust canister, and anywhere else where you think blockages may have occurred. Hopefully this resolves the issue. However, if the issue persists I would recommend calling Electrolux and troubleshoot with them as well. You may need to replace the HEPA and/or cylinder filters. If you are in Melbourne, bring it into VacuumSpot and let them see what's wrong with it and whether there's an economical fix for it.

I hope this helps,

Tony

Hi sparra

Linda from Electrolux here.

We are sorry to hear you are experiencing problems with your Electrolux appliance. If you wish to discuss this further please feel free to contact Linda at customercare@electrolux.com.au

Thanks

Linda

I need to know what is wrong with the vac. Your answer does not answer my question.

Hello Sparra, I think the issue is with the filters. They might be dirty. Have you tried removing and cleaning the filters (cylinder shaped ones) with a spare paint brush and/or another vacuum? If it has been a while from the last time you cleaned it then a thorough clean is worth the time. Remember to clean both of the filters.

If after cleaning the filters the issue still persists then check the rear HEPA filter. There are tabs at the rear of the machine when you lift out the dust canister. Undo these tabs to remove the HEPA filter. Then place the filter up to the light, you should be able to see a very small amount of light (dim light) pass through the filter. If you cannot then this filter may need cleaning too. To do this, whilst the filter is removed, tap the filter clean on a hard surface outside until you can see light pass through. This will hopefully remove dust on the HEPA filter. After you have done this, place the filter back into the machine.

If after this step the issue still persists, then you need to look for blockages in the vacuum. In the main body, lift out the 2 cylinder filters. This will reveal a grey tab. Pull on this to remove the small door. Then look inside the cavity to see whether there are any materials stuck there. If there is, remove them. After this do the reverse to put the machine back together. You might want to also check for blockages elsewhere on the machine such as the: wand, motorhead, hose, hose inlet, cone shaped thing inside the dust canister, and anywhere else where you think blockages may have occurred. Hopefully this resolves the issue. However, if the issue persists I would recommend calling Electrolux and troubleshoot with them as well. You may need to replace the HEPA and/or cylinder filters.

Tony

Have done all of the above. My theory is the overheat switch has failed

Does the overheat switch fail? If so where can I get a new one and at what cost.

Mine is doing exactly the same. I. Will try Tony’s suggestion, if no better, will call Electrolux.

Hi Amanda, I checked your link and it looks exactly like the rear grill for my twinclean Z8280. Is yours a twinclean too? If it is then go for it! However, if you are not 100% sure then you can call vacuumspot and double check with them first before buying the part.

Thanks tony88.

Yes it is a twin clean and yes it looks identical.

Hi Didi,

Leeanne from Electrolux here.

We are sorry to hear you are experiencing problems with your Electrolux appliance. If you wish to discuss this further please feel free to contact Leeanne at customercare@electrolux.com.au

Thanks

Leeanne

Hi JAcquiT, Michaels from Electrolux here. Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Michaels? We look forward to hearing from you soon.

Thanks

Michaels

Hi there, I have had mine for 8 years. Great machine but it is now sadly giving up the ghost as the electrical connections between the head and hose are not sound. . Had the same problem as you a couple of times. The machine switches itself off when it overheats due to a blockage somewhere - it's a safety feature. Check the dust compartment - on the opposite side of the "open lever' is a grey cap. Remove this and clean the little internal mesh cylinder. I had a small plastic bread bag stuck in there. We also managed to suck up a toothpick which lodged itself in the channel between the hose plug - in point on the main unit and the dust compartment. Remove the hose and use a bent wire to scratch around inside the channel to check for blockages.

The main unit still sucks like the day I bought it. I am disappointed that the attachments are letting this machine down.

Hi Dianne, Nicole from Electrolux here. Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Nicole. We look forward to hearing from you soon.

Nicole

Electrolux Customer Care

Hi Jo Jo, There are a number of filters in this particular model. Have you cleaned all of them ? If you would like a copy of the instruction manual , please email your contact details to customercare@electrolux.com.au. We will be happy to assist you further.

Kind Regards

Electrolux.

I sympathise with you. The machines just not worth its money

I have rung Electrolux and the Lass said it maybe needs a "service" -- (a service this is NOT a car and my Electrolux 720 was bought in the early 70s and that has never been "serviced" and is STILL working well.) A service will mean a 80 K round trip to the service place PLUS what it costs to be fixed!

I have sent Electrolux a message on their on-line form, it will be interesting to see if I hear from them as I have also given them my Mobile and home phone numbers as well as my email address.