Fanco Urban 2 Questions & Answers

Hi Anicor, thanks for your question and we’re sorry to hear that you’re having this trouble. We’re not able to provide technical support through Product Review however, our technical team would be happy to assist you. If you email through to service@fanco.com.au with a description or call our Urban 2 DC warranty partners on 1300 730 064 (Landline) or 02 8778 7500 (Mobile), we will be able to advise you further.

Hi Tracey, thanks for your message. Can you please email us directly at service@fanco.com.au with more details, as the remotes vary between AC and DC models and there have also been some changes over the years. We would also need to look at whether it is the handset or the receiver that is not working (or even if it just needs to be re-paired). Please provide your model number of the fan and when you purchased it. Hear from you soon, Alex @Fanco.

Hi itdepends, the installation manual includes instructions on how to remove the light cover, however, if you've tried these without success, it would be best to contact the technical team for further assistance. Please visit https://www.fanco.com.au/warranty/ and select your model for the contact information.

Hi Jo, we're sorry to hear about this and we really want to help you find a resolution. It's difficult to advise you over product review - can you email us at service@fanco.com.au, and tell us which version of the Urban 2 you have (AC, DC or ABS blades), and if it's an AC model the type of remote you have, it might be easiest to include a picture of the remote if you're not sure. Once we have this information, we will be in a better position to work out what's happening and how to fix it.

Hi Jon, it depends on which version you buy. If you buy one of the models with an AC version, your assumption would be correct and you will be able to operate the light with a light switch. If you buy the DC version, the light is designed to be operated by remote only. We hope this answers your question!

Hi Bullrush, can you please get in touch with our warranty team so that we can advise on the best course of action? We’ll need to know which version of the Urban 2 you have, and the technical team may ask a few questions in order to diagnose and trouble shoot the issue. Please see our warranty page here https://www.fanco.com.au/warranty/ or contact Fanco Australia directly by emailing service@fanco.com.au

Hi Carol, sorry to hear about this - you must be very disappointed. I'm not sure why your remote isn't working but please email service@fanco.com.au and we will look into this for you as soon as we can.

Hi, thanks for reaching out sorry but we can't provide installation advice over product review. Can you please email service@fanco.com.au and advise which Urban 2 model you have so that we can direct your enquiry to the appropriate team.

Hi Anthony, thanks for your question. The light in a DC fan is designed to be operated by a remote, but because fans in Australia need to be installed with an isolation switch, some people choose to use the isolation switch to switch the light on and off.
Please keep in mind that this might not be the perfect solution for you though. Switching the isolation switch off cuts power to the fan, and switching it back on powers the fan again. So if you use the remote to switch the light on, and then use the isolation switch to turn the power off, the light will go out.
Once you've used the isolation switch to cut power to the fan, you wouldn't be able to use the remote to operate the fan without turning the wall switch back on again, at which point you would need to use the remote to switch the light off.
Just to be clear, using the isolation switch only turns the light on or off if you've already used the remote to turn the light on. I hope that makes sense!
Generally we suggest the AC version for anyone who wants to control their light from the wall switch, but if you have any further questions you can either email service@fanco.com.au or get in touch with one of our stockists: https://www.fanco.com.au/stockists/

Hi Oops, what a great question! Our Urban 2 DC fans have an internal inverter which is designed to connect to 240v AC electrical systems. This means that it will connect to wiring in Australian homes but it won't connect directly to a 12v or 24v DC supply, which you might need in a caravan or a camper. So, while its true that you can't connect the fan directly to a solar powered battery, you should be ok if your home has standard AC wiring connected to a solar panel. If you're not sure, its always best to check with an electrician prior to purchase, but were happy to answer any other questions you have about the product! To get in touch with us you can email service@fanco.com.au, and we will respond as soon as we can. =)

Hi Zedbees, thanks for getting in touch! Depending on where you live, the Urban 2 is available in physical shops as well as online retailers. We have a full list of stockists available on our website: https://www.fanco.com.au/stockists/

Hi Trent, sorry for the late reply. The beeping noise a fan sometimes makes when you change speed indicates that the handset is communicating with the receiver correctly. At the moment, if you purchase the Urban 2 with a remote, it will beep when you use the remote. If you are concerned about this noise, we would suggest purchasing the AC version of the Urban 2 - which is operated by wall control. Please note that if you’re interested in the Urban 2 with a DC motor, it is only available with a remote. However, this is an area where we are looking to make improvements, so if you would like to receive updates about this, please get in touch with us by emailing service@fanco.com.au