Fanco Urban 2 Questions & Answers

Hi Adeq, Thanks for reaching out to us. We're very happy to address your enquiry, please contact our Customer Service team directly at external link  and they will be able to look into it in more detail. Regards, The team at Fanco

Hi June, we don't sell direct to the public. For pricing and an estimate of delivery time, we would suggest that you contact your nearest reseller. external link 

thanks

Hi Lucy, there’s no way to switch the beep off on this fan. The beep function is a feature of most ceiling fan remotes, however after customer feedback we have taken steps to remove it from our range. So if you’re looking for a fan without a beep, we have a lot of great options for you including the new Eco Silent Deluxe, which is a similar style to the Urban 2. If you have any more questions about the fans in our range, please email sales@fanco.com.au

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Hi Cathie, sorry to hear about this. We can't offer tech support through Product Review, but you can get in touch with us for troubleshooting assistance by calling 03 8658 9588. Our customer service team is also available by email at service@fanco.com.au

Hi Keith, we’re an Australian owned and operated company, and like most suppliers of electrical goods in Australia, we import products made to Australian standards from China and Taiwan. All of the ceiling fans we are aware of on the Australian market are also imported. However, for your peace of mind,all of our fans are covered by an Australian warranty – and we offer a 3 year in-home warranty (which covers the cost of a technician to repair or replace the fan if necessary) on all of the products in the Urban 2 range. If you have any further questions about this please email sales@fanco.com.au

Hi Mark, thanks for your question. The Urban 2 with AC motor can be operated by a wall control, whereas the model with the DC motor can only be operated by remote. The model with timber blades has a ceiling to base of motor drop of 315mm, (or 345 for the timber blades with light) and the model with ABS blades has a ceiling to base of motor drop of 305mm (357mm). You can find more information about specific models on our website, external link , and if you have any other questions, please email sales@fanco.com.au.

Hi Anicor, thanks for your question and we’re sorry to hear that you’re having this trouble. We’re not able to provide technical support through Product Review however, our technical team would be happy to assist you. If you email through to service@fanco.com.au with a description or call our Urban 2 DC warranty partners on 1300 730 064 (Landline) or 02 8778 7500 (Mobile), we will be able to advise you further.

Thank you for your swift response and suggestion. I'll call the tech team. Have a good weekend!

Did you find a problem to your solution ? Facing same problem.

Hi Tracey, thanks for your message. Can you please email us directly at service@fanco.com.au with more details, as the remotes vary between AC and DC models and there have also been some changes over the years. We would also need to look at whether it is the handset or the receiver that is not working (or even if it just needs to be re-paired). Please provide your model number of the fan and when you purchased it. Hear from you soon, Alex @Fanco.

Thank you will send info to email address Appreciated

Hi itdepends, the installation manual includes instructions on how to remove the light cover, however, if you've tried these without success, it would be best to contact the technical team for further assistance. Please visit external link  and select your model for the contact information.

Hi Jo, we're sorry to hear about this and we really want to help you find a resolution. It's difficult to advise you over product review - can you email us at service@fanco.com.au, and tell us which version of the Urban 2 you have (AC, DC or ABS blades), and if it's an AC model the type of remote you have, it might be easiest to include a picture of the remote if you're not sure. Once we have this information, we will be in a better position to work out what's happening and how to fix it.

Hi Jon, it depends on which version you buy. If you buy one of the models with an AC version, your assumption would be correct and you will be able to operate the light with a light switch. If you buy the DC version, the light is designed to be operated by remote only. We hope this answers your question!

I have had no issues with my remote but I have read other comments and it may be that you need to reset.

Hi Bullrush, can you please get in touch with our warranty team so that we can advise on the best course of action? We’ll need to know which version of the Urban 2 you have, and the technical team may ask a few questions in order to diagnose and trouble shoot the issue. Please see our warranty page here external link  or contact Fanco Australia directly by emailing service@fanco.com.au

Thanks for your response, I'll follow up.

Ok, so nobody seems to know what the problem is and because the remotes are only covered by a 12 month warranty I've been told I have to buy a new remote to test to see whether it's the remote or the fan causing the problem. I was given two company names to purchase this from but found that they were wholesale and only do minimum orders. The remote price is apparently $67. I rang back to find alternate suppliers that sell to the public and was given suppliers in a different state. Now they tell me they aren't to know they are wholesalers and I need to try online. Not happy. In the meantime we are using the isolation switch to turn on our lights because we have no alternative which apparently is a big no no. When I questioned this I was told not to worry as the fans are under a 3 year warranty.

Hi, sorry for the inconvenience. This certainly is an unusual problem but we're working with our technical team to see what we can do for you. We'll be in touch as soon as we can!

I just put the batteries in the remote and pointed it at the fan and it worked with no problems. And has every time I've used it since. I'd check the batteries if I were you. Are they new, are the in the right way.

Hi Carol, sorry to hear about this - you must be very disappointed. I'm not sure why your remote isn't working but please email service@fanco.com.au and we will look into this for you as soon as we can.

Sorry can’t help with that. My fans do not have lights in them. Cheers.

Hi Winne, P 7 of instructions that came with fan say "Turn anticlockwise to remove and clockwise to tighten the lampshade". Only the plastic cover comes off, not the rim it sits on.

Thanks for your message, I was trying to turn the rim, all good now, done it.

Hi guys! Thanks for jumping in while we were away over the weekend, Mary. Your answer was perfect! Glad to see that you've figured it out Winne. =)

Its good you have a little red light on the remote. Try turning off the unit at the wall switch. Wait 20 secs then go through the resetting procedure in the manual. make sure you have the two DIP switches in the up position. Good luck.

Thanks but I can't find it in the ceiling fan instructions - I have the Urban 2

I can't see any DIP switches

I have the Franco Urban 2 Series Ceiling fan instructions and it says nothing about the reset procedure so please help

Hi Rhett, it would be best to contact warranty for assistance with this one. They will be able to help you trouble shoot. The details you need are here, external link  and then click on the Urban 2.

Hi, thanks for reaching out sorry but we can't provide installation advice over product review. Can you please email service@fanco.com.au and advise which Urban 2 model you have so that we can direct your enquiry to the appropriate team.

Yes, I have the same set up, I switch my light on from the wall .... as my main switch... the remote I use for my fan... works perfectly both ways

Hi Anthony, thanks for your question. The light in a DC fan is designed to be operated by a remote, but because fans in Australia need to be installed with an isolation switch, some people choose to use the isolation switch to switch the light on and off. Please keep in mind that this might not be the perfect solution for you though. Switching the isolation switch off cuts power to the fan, and switching it back on powers the fan again. So if you use the remote to switch the light on, and then use the isolation switch to turn the power off, the light will go out. Once you've used the isolation switch to cut power to the fan, you wouldn't be able to use the remote to operate the fan without turning the wall switch back on again, at which point you would need to use the remote to switch the light off. Just to be clear, using the isolation switch only turns the light on or off if you've already used the remote to turn the light on. I hope that makes sense! Generally we suggest the AC version for anyone who wants to control their light from the wall switch, but if you have any further questions you can either email service@fanco.com.au or get in touch with one of our stockists: external link 

I have solar panel power as well, and have 2 of these fans working with no issues

Hi Oops, what a great question! Our Urban 2 DC fans have an internal inverter which is designed to connect to 240v AC electrical systems. This means that it will connect to wiring in Australian homes but it won't connect directly to a 12v or 24v DC supply, which you might need in a caravan or a camper. So, while its true that you can't connect the fan directly to a solar powered battery, you should be ok if your home has standard AC wiring connected to a solar panel. If you're not sure, its always best to check with an electrician prior to purchase, but were happy to answer any other questions you have about the product! To get in touch with us you can email service@fanco.com.au, and we will respond as soon as we can. =)

Hi Zedbees, thanks for getting in touch! Depending on where you live, the Urban 2 is available in physical shops as well as online retailers. We have a full list of stockists available on our website: external link 

When turning the light on and off it makes a slight 'ding' noise and there is no noise when adjusting the fan speed.

Hi Trent, sorry for the late reply. The beeping noise a fan sometimes makes when you change speed indicates that the handset is communicating with the receiver correctly. At the moment, if you purchase the Urban 2 with a remote, it will beep when you use the remote. If you are concerned about this noise, we would suggest purchasing the AC version of the Urban 2 - which is operated by wall control. Please note that if you’re interested in the Urban 2 with a DC motor, it is only available with a remote. However, this is an area where we are looking to make improvements, so if you would like to receive updates about this, please get in touch with us by emailing service@fanco.com.au

Is there any way to turn off the beeping noise? It is quite annoying.

Hi Splat123, thanks for reaching out. I’m sorry but you can’t turn off the beep on this fan if you’re using a remote control option. Most DC fans make this noise, although we did remove the beep from our Eco Silent fan last year. If you have any further questions about the Urban 2 DC fan, please email sales@fanco.com.au