17 questions from our users
What is minimum age? My daughter want to go
I have been looking into this myself as there is a special price for teen kids, think its is $20 a week and no join fee, but this may be for members teenagers. I think they said they have to be 13 but I found out today that they cant do the weights until aged 16. Also they cant go in on their own until they are 16.
Any feedback on wonoona or Shellharbour fernwoods ?
Staff at both seem ok before you join up. Anyones experiences?
Fernwood feedback from melton club
Don't join Melton Club - horrible place - crazy contracts with outrageous cancellation fees. Poor staff communication and limited classes.
Why are people so daft?! Every gym has contracts, cancellation and late payment fees... I just dont understand why people come here and log one star reviews because there unhappy that they had to pay a cancellation or late payment fee. And all this negativity because of these people didnt have the funds in THEIR account- shame on them, not Fernwood!
Ive been going to Fernwood for years now, and find them to be a great gym, very accommodating too!
Daft? Sounds to me like you need to do your research as well as learn a little something about customer service or basic human interaction. They are people, not just a bank account. If Fernwood improved on their customer service skills such as advising upfront about their cancellation policies there would be no problem. If they showed a bit more empathy to the fact that these bank accounts are linked to people with actual human lives that matter. It isn't a cancellation payment they want you to pay out the contract. I went to Fernwood for years and I had to leave because I was moving 40mins out and was charged a ridiculous amount to end that years contract. I later had a baby moved closer to an Epping outlet and joined thinking now I have the knowledge of the contract deets from the former outlet I won't have a problem. They shut down!!!! As a customer, I was not at a $$$ amount loss but I was let down. As a customer, we don't charge for their circumstantial changes we know they are human and take our business elsewhere we don't ask to be compensated for the disruption to our lives as they ask for money into contracts that cannot be fulfilled due to our life circumstances/changes. It should work both ways because life happens!!
In my opinion, consumer affairs should take a look into their fees and charges as well as some other clubs as to the fairness of the contract and the amounts charged in conjunction with the circumstances. Otherwise, they will just have more cases to deal with.
My two sisters-in-law who l convinced to join for 24 months in order to make it more affordable for them copped it harder than I did. To anyone else on here that felt they were treated poorly contacting consumer affairs would be a great start.
Shame on you for putting the $$$$ amount in your head or insufficient funds as an excuse for a company that should know better and do better after that many cases.
I have been a member of Fernwood Mornington for a week and I’m moving in 3 weeks due to my mental health , can I use my swipe card at another Fernwood please.
Any feedback on Fernwood Ferntree Gully? Thanx!
Does membership allow use of more than 1 gym e.g. Everton Park where my daughter is has 2hr band practice once per week and Morayfield nearer to where I live.l?
I was able to train at any location, but best to check if they honour this in your area just too be sure.
I believe you can go to a sister gym within their staffed hours. I signed up for the chermside gym today and that’s what I was told
Any reviews on Fernwood Castle Hill?
was thinking of joining Woden Fernwood but am very skeptical now. Has anyone had any experience with them?
Any feedback on Fernwood Hornsby? Thinking of joining, but am now a little concerned...
The answer to your question, they are just another Fernwood. They are mostly franchised. I wouldnt waste your money. They are not the same as they use to be. They are fine when you sign up, promise you the world and then give it not long after you join you will see the true gym. Im getting out personally but i will be taking my issue to local tribunal first. Hope this helps.
Agree with Hersey. Avoid like the plague! I've taken my complaints to their head office and fair trading.
Any reviews on Fernwood ryde
Any reviews of Fernwood Preston and Carlton?
Not a great place. Uninspiring and very money hungry. There are cheaper gyms and better catered ones than them.
The Preston one isn't a great place. Uninspiring and very money hungry. There are cheaper gyms and better catered ones than them.
Fernwood Carlton is a shocker. I would strongly encourage people never to go to this club. They installed weight machines designed for men, when this is a women’s gym. Yes, some women can manage very heavy weights, and all power to them, but that is not catering for your clientele. After I complained, and pointed out that I could no longer use almost all of the machines, I was bullied relentlessly by the owners. They then deliberately cancelled my membership, even though I had suggested a perfectly reasonable compromise in which I would use a nearby Fernwood for weight exercises. Don’t be fooled by the glossy promotion that makes it seem like they support women. There are much better gyms around.
Any reviews for Fernwood Sydenham Victoria?
I visited Fernwood at Sydenham last Saturday and Jemma was kind enough to let me participate in their body balance session. We then discussed the membership which she reduced from $24 to $22 per week and when I asked her if that is all I need to pay, she said yes. I then requested for an email from her to confirm what we discussed and never got one. Instead I sent an email requesting for confirmation of what was discussed and another lady replied confirming $22 per week and $149 for an activation kit and also $4 per week if I am away travelling even though Jemma said they will not charged if I need to travel and she never mentioned an activation kid for $149! So just be careful with any membership you take up - asked for confirmation in writing! I ended up joining Goodlife Gym because they were straightforward with all charges.
Will any serious action be taken by fernwood if I just go away and refuse to pay anything further?
My daughter has a fernwood membership. She has a contract. They have now decided to go 24 hours a day and so are charging an extra $50 for a key to access the building after hours. Can they DO that??
I was charged $69 for the same thing. It was written in very small print on one of their notices. When I saw the money come out of my bank account I protested and it was refunded fairly quickly. Although the receptionist said it was really my fault because it was an "opt out" thing!
So the answer to your question is- they can do that if they can get away with it- but if you protest you should get your money back.
Same thing happened to me but they couldn't say that they had told me about it because the fessed up that they didn't have my address on file so they couldn't have sent my a letter. This is despite my address being on my contract with Fernwood. So much for their efficient administration.
They refunded my money also but I am still thinking about making a notification to the relevant consumer affairs/trade practices organisation depending on jurisdiction. Their conduct has been underhanded at best and unconscionable at worst!
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